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View activity, savings and benefits
Redeem items, samples and more
View and track online orders
Reorder it from in-store and online purchases
View saved products
Recommendations from your store visits
Manage your services, classes and events
Complete your beauty traits for personalized recommendations
Payments, contact info, addresses and password
Ask questions, join challenges, and get recommendations from people like you
Discover topics tailored to your beauty interests
Add your photos and get inspired by fellow beauty lovers
From makeovers to personalized skincare consultations
Get inspired, play with products & learn new skills
Exciting launches, parties & more
Explore what's hot in your store
UPDATE: this thread is closed. Please ask your questions in the new thread here: https://community.sephora.com/t5/Oh-Canada/Sephora-Canada-Site-Product-Update-Thread/m-p/3936771
Hello Canadian BTers!
I'm starting this new thread to act as the official update location of new launches, LE products, and brands that are on coming to the US site but may be launching (and returning) to Sephora's Canadian site at a different time. There are a lot of changes happening in real time over here, and in the spirit of communication, this thread is to keep our BTers abreast of the information we have. This is not going to be everything, and could also be subject to change (and hopefully we won't need this thread forever), but we are working with the Canadian team to get as much information for you as we can.
That being said, we will only be using this thread to speak to dates and info about big upcoming launches, LE products, and brands that are on the US site and are coming to the Sephora.ca site. If you have a question about any of these things, drop it here, and we will do our best to track down the answer for you.
I realize that you guys are feeling all of the feelings right now about the new warehouse move, but this thread is not a venting loop, nor is it a thread to deal with customer service issues (as I don't have any access to our order systems). We've got quite a few of those on the community already (for totes good reason), but I'd like to keep this specific thread informational, if possible.
Okay on to the info! Here's what I know (previous releases in spoiler):
New Launches / LE products
KVD
Restocks
Brands
If you have a question about a new US release or LE product on the .ca site, post it below and I'll try to get you an answer!
Hi @KatieBT and @candacebt,
I wonder if Sephora Canada will get luxurious make up updates from such brands as Givenchy (a powder+mascara+lip gloss set), Lancome (their new palettes), Dior (their autumn palettes), Guerlain. It's nice to have always Too Faced, Kat Von D, etc..., but would love to see Dior, Givenchy, Guerlain and Lancome as well. Thank you.
Will sephora.ca be getting the drunk elephant skincare sets?
I'm dying to know this as well
Hi @KatieBT! I wanted to know if these products will be restocked (with apx dates/time please, as the tweezers didn't show up yet) and the rest if we will be getting them in Canada at all? Thanks for all your help!
Hi @KatieBT I also want to know about Custom hair essentials set. If it will be available for Canadians as well? Thanks
I really hope so! Following, it's a definite buy for me if it comes in stock.
@candacebt @KatieBT when will the KVD MetalMatte palette be live in Canada. Launch date is today and it's live in the US. Showing OOS for Canada. THX
http://www.sephora.com/metalmatte-eyeshadow-palette-P412343?skuId=1848456
@NotCrocker @SherBear709 the KVD palette is live now!
You are welcome @NotCrocker... of course ebates had to go back down to 4% 😞
Ah, isn't that always the way of it!
yup!
Also, ongoing kudos to you for being way more responsive and on top of things than most Sephora employees. I really appreciate the work you do for the rest of us BTers!
Awww thanks so much @NotCrocker 🙂 Maybe they should add me to the payroll LOL I would LOVE to take over marketing 😄 😄 😄
Sephora's got a real sense of humour... just got an email titled "Because you need this..."
I am also really interested in this answer, especially given this response another girl received from Sephora on Twitter about the KVD palette
I've been watching the site and I don't think it was ever available. I checked as soon as I saw that it was on the US site and it said out of stock on the Canada site 🤔
And if that's the case, they need to communicate an expected release date to Canadians, preferably before the expected release date.
WTH???? Better not be!
Realistically it will be back in stock eventually/ it will be in stores in October. But this is just another example of misinformation or lack of clarity from Sephora across channels.
That's true! I know it will be in stores but some shop online and I've seen LE items basically never show up again... sold out and didn't get restocked. Like what they had 5 and sold out during the middle of the night??? Wouldn't surprise me since they keep the stock super low in Canada.