PLAY! by SEPHORA Invitation FAQs

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PLAY! by SEPHORA has some exciting news to share with you. Starting in May 2016, we’re expanding PLAY! to the lower 48 states and giving our PLAY! boxes a makeover!

 

For those of you already on the waitlist as of April 8th, 2016, we will be sending out invitations in waves until all available spots are filled. Invitations will be sent based on when you joined the waitlist. Spots are still limited, so please act quickly if you receive an invitation. As a reminder, when you receive your invitation to join, be sure to enter the same email address used to join the waitlist. If you don’t receive an invitation this time around, or you joined the waitlist after April 8th – don’t worry! As more spots open up each month, we’ll continue to send out invitations on a rolling, first come, first served basis.

 

If you would like to join the waitlist, please enter your email by visiting www.sephora.com/play. You will be included in future months’ invitations.

 

Q: When will invites be sent out to people who are on the waitlist?

A: The first wave of invitations for signup will be sent during mid-April 2016. They will continue to be sent out in monthly increments as the program grows.

 

Q: Where does PLAY! by SEPHORA ship?

A: PLAY! by SEPHORA is currently only available in the U.S. and can ship to any address in the contiguous 48 states.

 

Q: If I do get an invite, am I guaranteed a box?

A: Box quantities are limited each month. If you are invited to subscribe to PLAY! by SEPHORA, please redeem your invitation and claim your spot as soon as possible so that you don’t miss out on that month’s box.

 

Q: Will Canadians have an opportunity to subscribe?

A: PLAY! by SEPHORA is not currently available in Canada; however, we will keep you posted on any plans for expansion.

 

Q: I am a US resident and do not live in one of the contiguous 48 states. When will PLAY! be available to me?

A: We are currently exploring ways to expand our shipping capabilities to Alaska, Hawaii, Puerto Rico and US Military Bases. We'll be notifying clients as soon as we have an update and apologize for any inconvenience this has caused.

 

For more PLAY! by SEPHORA FAQs please visit the following link> http://www.sephora.com/play-faqs

Re: PLAY! by SEPHORA Invitation FAQs

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I am confused as to what is going on. I have been subscribed to Sephora's play box for the last 2 months.

I changed my bank, and I have already called last month to change my card number. They said they changed it. 
I got an email saying that "my card was declined", when I already called to have it changed.
It says that I have to update my info by May 7th.

So, I clicked the link in the email, to bring me to the page to change it.
I am trying to "Submit" and it's telling me "There are no avialiable shipping groups for current user".


Why is it telling me this? As if it's knocked me off the list? When the email says I just have to update my info by May 7th (even though it should have been changed when I called). It never told me I was knocked off the list. 

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I am actually pretty disappointed that I wasn't sent an email about this subscription. I am a VIB Rouge and I am never kept in the loop. Sephora really mistreats their VIB Rouge customers. I won't be keeping it active after this year. It does nothing for me since they make me feel like crap if I get my make up done in store. The events are over crowded and the vendors are in piss poor moods. All I get is the 15% off but whoop dee doo when Ulta gives me 20% off twice a year and when I buy stuff I get bags of goodies for free instead of paying $10 a month for them.

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mine says "no available shipping groups?" Why...I just got the invitation....

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If I ordered my Sephora Play today, do I still get February, or do I have to wait for March?

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Big beauty news: spots just opened up for PLAY! by SEPHORA, our monthly subscription box! Sign up now! http://seph.me/2dCSVp5

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I ordered today, do I get a February box or have to wait until March?

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Do I still get February?

 

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Does the money that you spend on play boxes go towards yearly VIB status?

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Yes! and you get points too! Smiley Happy

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Iam a sephora play suscriber and today my sucription was cancelled due to '' payment problems'' which is not true because I already paid for the november box and I have my bank report to prove it.

Anyway Im back to the waitlist again and all you can say is ''Sorry''. 

If there was prblem with my payment I think that you were suposed to inform me not just simply cancel on me without no reason. I hope I can get in again. Iam really mad rigth now. Bad customer service.

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Exact same thing happened to me. I'm so upset. They made it sound like I could just resubscribe and sent me a link, which turned out to just be a link to the main play page stating it's full. Now I feel like I should just find a different box to sign up for. 

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I wonder if repeating items that were in previous months boxes is going to become a habit?  Tattoo liner was also in March's box.  I don't want to see stuff in January that I received in July!

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Yipee after so long of waiting, i have been invited. I feel so thrilled like im part of the cool clique finally LOL.

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Thank you for exploring the ways to ship to military members overseas! I've been waiting for a year to subscribe because I've been overseas and am now living in the US again and can finally subscribe. I know all the people overseas and their spouses will be so excited to be able to subscribe!

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I had the same situaion happen to me, unfortunatley I was overseas and unable to channge my payment so Sehora just outright cancelled my subsrcription 

 

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i have joined the wait list for over a year now and still have yet to get an invitation. This makes me wonder if i should even try anymore. There are many people who have gotten it and talked about it after i joined the wait list. Wonder what gives.

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I just wanted to share this with you . The same thing happened to me and I too was on the waitlist , I was kind of frustrated too. what I did was kept checking the playbook status off and on for while and within a week I got in.When you see the red subscribe button  hurry up and click or else it will say the subscription only has a few openings and it will not let you subscribe.

don't be discouraged.hope this helps!

 

Here is the link

http://www.mysubscriptionaddiction.com/2016/06/check-your-play-by-sephora-subscription-waitlist-stat...

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I joined the waitlist over a year ago as well and have never gotten an invitation. 

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Um, this is weird...this is the first time I see this:

play.JPG

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Bummer Sephora! How do you not know how much you have to sell? I have been a subscriber since day 1. I truly hope this isn't a pattern starting now that the box is open to more areas. I was looking forward to this box. 

 

Greetings from Sephora,

 

Due to the popularity of the PLAY! By Sephora Program, we unfortunately oversold our boxes for July. As a result, we are unable to ship you the July box and will NOT charge you the $10 monthly fee. We are deeply sorry for the inconvenience and are working to ensure that you have a positive experience with the PLAY! program moving forward.   

 

As a thank you for your understanding, we are adding 500 points to your Beauty Insider account. These will be automatically applied within 3-5 business days, and redeemable with any in store or online purchase. Feel free to visit our Rewards Boutique to start browsing!

 

What now? As a valued member of the PLAY! program, your monthly subscription will continue as planned with the August box. Again, we appreciate your patience and understanding during this time. If you have any additional questions about your PLAY! by Sephora subscription, please visit our PLAY! FAQs page.

 

Regards,

Sephora Client Service