Missing deluxe sample and wrong 1 out of 3 small sample

violalea

Missing deluxe sample and wrong 1 out of 3 small sample

[ Edited ]

Hi,

 

My order just came and i used the code MOISTURIZE and I was supposed to get a full size Origins A Perfect World SPF 25 Age-Defense and instead I received a tiny 0.24fl. oz. My ordered missed the deluxe item for one thing, the worse part was its a tiny sample not even a deluxe size. I honestly made this order because of the code MOISTURIZE. Also, for the 1 out of 3 samples I also got a wrong one but I do know that sometimes substitutions may occur when samples are out of stock.

 

 

I am very disappointed with the missing deluxe sample. 

 

 

DTalksAll

Re: Missing deluxe sample and wrong 1 out of 3 small sample

My order from 2 weeks ago said I was going to get the Algenist 100 pt perk & I ended up with something different. When I called they said "too bad" even though it was available again the next day :smileysad:  

miabt

Re: Missing deluxe sample and wrong 1 out of 3 small sample

Hi dannyc,

 

I'd be happy to take a look at your order that was missing your perk!  I'll send you a message for more info :smileyhappy:

 

xo, Mia

violalea

Re: Missing deluxe sample and wrong 1 out of 3 small sample

dannyc,

No that was not right. They should have given you your points back.

sephoralovex

Re: Missing deluxe sample and wrong 1 out of 3 small sample

I agree. It wasn't like you used a code for the point perk. You cashed in your own points to get something. I would expect them to return my 100 points. Now if I didn't get a sample that I used a code for, I wouldn't mind too much. I'd just be disappointed. 

arielaaaaaaaa

Re: Missing deluxe sample and wrong 1 out of 3 small sample

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I've had messed up orders and when i called they were alittle rude. 

In one case everything that i ordered wasn't in the box, all the samples and promo code items were but nothing that i had purchased. I called and they shipped it out but i needed the items right then. I know how long it takes for me to receive an order and i ordered foundation because i knew i had about 5 days left of it and i was out and had to run out to walmart and get a cheap foundation to hold me over for a week. I was so mad they could have at least upgraded the shipping.

buzzbee3

Re: Missing deluxe sample and wrong 1 out of 3 small sample

What???? You used your 100pts for that specific perk! I'd be pissed!!! The least they could do was give you your 100pts back. That's freaken crazy!!!

carrierose

Re: Missing deluxe sample and wrong 1 out of 3 small sample

I've used deluxe sample codes before and received something different...I'm okay with that happening with the little foil packet samples but not with the deluxe samples!

violalea

Re: Missing deluxe sample and wrong 1 out of 3 small sample

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Very true carrierrose, I am cool with my 3 samples got replaced but not deluxe sample in this case it was missing. And I got 4 small samples instead of 3 small samples and 1 big deluxe sample and it was supposed to be full size.

carrierose

Re: Missing deluxe sample and wrong 1 out of 3 small sample

(0) Hearts

That totally sucks!!  The packer on my order must have been on something...they were missing my St. Tropez mitt, but included a full sized $20 Origins cleanser that I did NOT order and screwed up the deluxe perk.  I didn't complain about that because of the "freebie."  This particular packer didn't check off the items individually, but put one long line through everything.  Then they scrawled their packer # so I had trouble figuring out what it said when I called to get my mitt.

buzzbee3

Re: Missing deluxe sample and wrong 1 out of 3 small sample

:smileysad:  It sucks when you think you're getting one thing and end up with another. It happens all the time with my 3 free samples..... yes I know substitutions may occur but if you don't know my skin type plz don't send me a powder foundation sample in a color that is Far from my skin color!

I know it would be difficult, but I wish they would send an email with a "sorry we're out of stock" so we could pick another sample.

I guess it's even worse if you use a code. I know I placed many of orders just because of the "codes" and sample I would be able to test out. I think we've all been there, & have felt your pain :/

violalea

Re: Missing deluxe sample and wrong 1 out of 3 small sample

[ Edited ]
(0) Hearts

Exactly, my 2 recents orders, the 3 samples were replaced too but I was okay with that cause only foil packages no big deal but not my deluxe sample especially I ordered because of that. 

laurabt

Re: Missing deluxe sample and wrong 1 out of 3 small sample

(0) Hearts

Hi Violalea, I'll send you a message for more info. :smileyhappy: -Laura

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