Live Chat

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DISCLAIMER: SEPHORA DOES NOT HAVE HAVE A "LIVE CHAT" FEATURE.

 

It just dawned on me to wonder why Sephora doesn't have Live Chat for Customer Service and product/shade recommendations?  Bobbi Brown does.  MAC does.  Why behind the times Sephora?  Smiley Happy

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any new cosmetics?

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Hi, brifaith!

 

For new releases, check out the "New" category of Sephora's site, you can further narrow down categories such as Makeup, Skincare, Fragrance, Hair, etc.:

 

http://www.sephora.com/new-beauty-products

 

For the "Live Chat" feature for Sephora, please access that through the below Customer Service - Contact Us link:

 

http://www.sephora.com/customer-service/contact-us

 

The Live Chat feature is available intermittently, so you may need to check in sporadically throughout the day to access it as long as agents are available. You can also utilize the information on that link to contact Sephora's Customer Service team direct via email or phone.

 

For assistance navigating and making the most of the Beauty Talk forum, please check out the Welcome/Getting Started threads that give a run-down on how to contribute and create threads, as well as standards on behavior, do/don'ts, and general rules:

 

http://community.sephora.com/t5/Welcome-Getting-Started/bd-p/Welcome

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Actually Sephora does have a live chat feature. Click on "contact us" at the bottom of the sephora website and then click on "Live Chat" (on the right hand side underneath "Chat with Us"). I've used it a bunch. It's only available during the day time though.

 

http://www.sephora.com/customer-service/contact-us

 

Edit: Evidently this is a really old thread. Why did it get resurrected? Also, I see that someone else already said the same thing as me.

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I got a couple of items exchanged in the store. The foundations they paired with me are again off to my skintone. Can i go back and exchange them again? I live far from the nearest store and i don't want to take the trip and be denied.

 

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Yes, Sephora will take back any item with a receipt and within 90 days

http://www.sephora.com/customerService/customerServiceTemplate.jsp?mediaId=10800030

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What are your thoughts on the marc jacobs undercover perfecting coconut primer?

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 Has anyone tried the Anastasia Beverley hills stick foundation here? What were your thoughts? What foundations do you like? Smiley Happy

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I own the ABH stick foundation and it is not my favorite but not the worst I own. I have oily skin and I find that with the ABH stick foundation, it doesn't keep me from getting oily the way my Lancome Teint Idole stick foundation does. It is also kind of drying as someone already stated. I only wear this foundation on days when I know I will only be out of the house for a few hours to run errands so that I don't look like a fried egg all day Smiley Happy

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tyyyy

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@athenaa24 I don't have an answer to your question, but I think it'd be a good idea for you to post it in the Anastasia Beverly Hills Thread or The Question Thread. You'll probably get more answers on those threads. 

Here are the links and I hope you'll find the answers you're looking for! Smiley Happy

 

http://community.sephora.com/t5/Makeup/The-Anastasia-Beverly-Hills-Thread/m-p/2516061#M110156

 

http://community.sephora.com/t5/Products/The-Question-Thread-Because-not-all-questions-need-their-ow...

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tyyy

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I use the color Fawn as a contour and like it a lot. The formula seems a little too dry to me to use as an all-over foundation.

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how much does it cost to get colour id for foundation?

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It's free but have patience because i was paired with wrong foundation twice. When being paired with foundation, i suggest trusting your gut feeling what looks best on you.

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@athenaa24 Color IQ is free Smiley Happy Just go to any Sephora store and ask to get shade matched

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ok tysm! i've been wondering for a long time!

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Trying to make an order and it was cancelled twice, called my bank and I wasn't charged. What is the issue?

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@Si22 This thread is not a live chat. If you want to contact Sephora CS via a live chat, click this link:

 

http://www.sephora.com/customer-service

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what product can I use to lighten the lips ? 

 

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Spoiler
I ordered something through my app but didn't get an email or nothing. But the money was taken out of my account