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Anonymous Insider

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I would love this. I've made small orders if I really like the samples, but then I worry that I might be making too many small orders. It would be nice if we could just get a range of samples sent to us, or if they could allow us more samples per order.

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I get a 20% coupon in the mail monthly from Ulta; I do research to see where I can get my orders the cheapest before I buy (and generally it's Ulta because of the 20% off coupon). It'd be nice to get reminders or gifts in the mail or via e-mail reminder that you appreciate our continued business (even when we don't make a purchase).

 

Being able to turn points into percentage off coupons would be phenomenal, too. I currently have over 2,000 points saved up and haven't seen anything worthwhile to spend them on, yet.

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

i think in texas they tested out a 1000 points for 20% off earlier this year. In my opinion that's a lot of money spent for not much reward, but i probably would have done it!! lol

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

In addition to better/special in-store service, I wish the "perks" like free makeovers were a little more supported/understood/positively seen by store employees.

 

I recently tried to schedule a 45 minute session as a Rouge at my local store and it was like it was a huge pain for them, the manager didn't even greet me, and again when I tried to find someone to let them know I arrived for my appointment it was a hassle.

 

The actual session was fine/good, the girl was very nice and helpful. However, I wish setting these appointments for an EXISTING perk was more fun/positive, and that the process wasn't so painful... wandering around to check in... not knowing where or how long to wait for the SA... not communicating together as staff to know I was Rouge, etc. etc. etc.

 

So basically, improve the current service and shore up the existing perks, like free make up sessions.

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

Like many others posters, I would love to see these perks for VIB's:

 

- Free Shipping for order of $25 or more

 

- The ability to be able to use at least two promo codes for orders online

 

- 20% off coupon instead of 10% when we make VIB or re-qualify

 

- $25 gift card for our birthday in addition to the annual gift (a lot of us don't always like the gift)

 

-More 2x, 3x, 4x (3x for VIB's) points promotional periods throughout the year. I definitely purchased more than usual during the last one!

 

-When there is a tote or similar offering that is currently offered only in stores (like during the VIB 20% off period starting next week) that it is also given to VIB's with any online order during that period - and without the use of a promo code - it should be added to the cart automatically when we are logged into our VIB accounts. This would be a much more fair practice for loyal VIB's who do not live anywhere near a Sephora store.

 

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

A coupon for 20% off when you hit VIB Rouge! Since I got the 10% when I qualified for VIB, I was disappointed that I didn't get any coupon when I hit VIB Rouge.

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

That would be awesome!

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I'd like to see a type of treasure hunt game for BT members. Sephora would ask questions related to products featured on their site and we would have to hunt down the answers. Prize? A special promo code to use on a future order. Maybe a bag with some deluxe samples and goodies? Some kind of discount or extra points added to our accounts? Multiple winners of course but still with a maximum number of prizes that can be awarded. A game could be played every couple of months or so and feature new products. Must include Canadian customers as well 😉

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

That sounds fun!

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

Thanks! I think it would be fun 😃

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I do like the beauty box sample idea. most products I end up buying at sephora mostly has to do with me sampling the item first. I would also like the email problem to be fixed. I never received one VIB email.

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

ooh maybe everyday at a certain time they release a limited number of REALLY nicely priced items.
ugh it seems like my 2 cents lead to begging and the site crashing.

Oh but but what I meant to say is I LOVE THE IDEA of knowing WHERE ALL of the rouge events are I would take a train into dc and visit a friend for a few days to do an event (mind you I live in fla) but I totally would!

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

This is more of a BT reward SYESTEM but one point per heart?

although now that I'm saying this people would ruin the fun by begging for hearts but the idea is fun.

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I second some kind of reward system for folks who put some so much time and attention into sharing -- enabling, and promoting (mostly) Sephora products -- on BT!

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

Have a feature where we can buy extra samples not available in the sample section for those of us who cannot get to a store. I don't mean crappy foil samples either - Deluxe samples of new stuff. Let us make our own sample bags for ROUGE. -

 

- EVENTS at ALL locations- not just a select few.

- Expedited  refunds - not everyone wants to wait 3 weeks for a refund when we return to the warehouse

 

- a little something extra in EVERY order besides a foil sample-

- I liked when Beauty Insiders had special offers not available

to anyone else. 1/2 price items that change every few days or something

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I also love the idea of special products, at special prices, for VIBs only.

 

Plus I would love more deluxe samples (instead of foils) and getting to make our own sample bags.

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

Better in-store service. I know there's no "way" for the staff to recognize you as a VIB when you walk in the store (though, the Sephora app always pings me as soon as I am at the mall -- gotta love geolocation-- so shouldn't it work in reverse to let the staff know I've arrived in the actual store?)

 

Part of why I HATE going into an actual Sephora when I need something specific (vs. just browsing) is I always have to wander around for like 10 or 15 minutes before anyone offers to help me. For how much I spend there every year, I really think I shouldn't have to try that hard to get some attention and help -- especially for the quick services and demos. Offer of a free demo every visit would be a great VIB - Rouge benefit. 

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I would really like to be able to "stack" two promos together.  Like say a deluxe sample required a $25 purchase and I made a $50, it would be nice to be able to add on another "$25 required" promo with that order.

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

I think that's a great idea.

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

This is the best idea!  Maybe VIBs could stack two codes and Rouges could stack three codes or something like that -- now that would be a perk!!

Re: We love discounts too! But, let's get creative: What other new benefits would you like to see fr

Definitely agree! This would be amazing. Even if it was only a VIB or Rouge perk.

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