tehprincessjenn

Your Views on... ULTA

I dislike the customer service and coupon restrictions. Just tried a coupon that gives NEARLY everything off 20% (even UD) and it didn't work. I wanted the Marc Jacob Daisy So Fresh purse spray. (Not at Sephora) 

Another horror was me driving to one 30 minutes away and kept checking up on the limited edition OPI polishes that were out of stock. They offered to get the items and transfer them to the store. IT TOOK A F****ING MONTH. Of course I got it for free because I was b****ing and whining and probably attempted to cause a scene. I complained about the driving and their incompetence. 

God, what a nightmare. I love you Sephora. 

Crazy4Sephora1

Re: Your Views on... ULTA

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I mostly go to Ulta to get my hair cut and she is the best stylist I ever had.  I went to a very exclusive salon for a year and told the stylist at the beginning that I went to a different salon for my color and I didn't plan on leaving.  A year later, she just freaked out and told me I was "effecting her emotional well being" by seeing my roots and not to come back unless I had my hair colored prior.  I went to Ulta which is only four miles away from my house and never looked back.

 

I do prefer Sephora over Ulta. If you ask for a sample at Ulta, they look at you like you are crazy but then get snotty if you have returns. It also takes them forever to restock. I had a rain check for ROC and it took them over a month to get the product back in.

 

Also, be aware that Ulta monitors your returns. If you do too many returns (Ulta won't state how many is too many) you will be put on list that is sent to stores and labeled a "problem customer." It happened to me after 15 years of being a customer and they announced this in front of other employees and customers. I was never so embarrassed in my life.

serioustree

Re: Your Views on... ULTA

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Honestly, I go to Sephora expecting GREAT customer service, versus Ulta, when I DONT expected amazing customer service. 

 

 

My assumption:

Sephora only has big name brand products. Their associates should be paid well enough to be trained in providing amazing service. Ulta on the other hand recieves a large portion of their income through drugstore products. They most likely get paid a bit less and are expected to be well versed in each brand. 

 

 

When I go into ulta, I go for a specific product. I check out. I expect customer service to not be amazing, but I do expect adequate attention as a shopper. When I go into sephora, I know what I want but would also like to explore, Sephora is great at sharing new brands to me (depending on which store).  

 

The bar I hold for sephora is much higher than the bar I hold for ulta. And honestly, I love sephora but their customer service is beginning to lack at the one I go to. I ALWAYS CONSISTENTLY get amazing customer service at Nordstrom. I have been spending $$$$ there now and would have reached Rouge at sephora if I wanted to.  I don't care much for points at sephora when the gwp + consistent customer service is always +1 ahead at nordstrom. 

evno

Re: Your Views on... ULTA

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I do like Ulta because there's a wider selection of products in general, so I love looking at everything. The downside, though, is that the customer service isn't so personalized and that the displays and products are often ransacked. I almost bought an eye primer that was already opened! :smileytongue:  

jaha8005

Re: Your Views on... ULTA

One of the things I do like about Ulta over Sephora is that they do offer more coupons.  Sometimes they are limited and not valid on prestige brands, but they do offer more coupons than Sephora.  Also, I like the fact that Ulta also has lower priced brands, where I think Sephora carries more "high end" brands.  Also, Ulta lets me use my points on purchases, which really helps out.  Sephora just offers tiny sample size products you can redeem with your points.  I would rather have the points applied to my purchase. 

LaiceeB18

Re: Your Views on... ULTA

I go to Ulta only for a few things that Sephora doesn't have like Mario Badescu (love one of that lines eye creams) and NYX. Plus not sure if anyone ever pointed it out, but their points expire (not sure the time limit...?) where as at Sephora they don't. Another plus to Sephora?? I think so.

nikki

Re: Your Views on... ULTA

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I don't think points expire if you're platinum at Ulta.

yenx

Re: Your Views on... ULTA

After reading so many complains about ULTA and their CS. I came out with a conclusion:
It's a Pleasure NOT Doing Business with You :smileyvery-happy:

solveig

Re: Your Views on... ULTA

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I shop at Ulta when they send me a discount code, which actually happened twice this January. I mean, if I can get my beloved PTR cleanser which is $78 at Sephora, and it's been OOS for a while now, versus 62.4 at Ulta and readily available; I will definitely go for it (when restrictions allow to do so). I also get some of my bathroom essentials, hair styling products, CK cosmetics, NYX blushes, some other great things not available at Sephora. Luckily, I never had to deal with their CS, as I haven't had any problems with my orders. As far as their order processing and shipping time, I don't mind waiting if I get to save some money.

And maybe the store in my area is an exception from the rule, but the SAs are okay and the store is big, nice and clean. I actually prefer the atmosphere of it to the Sephora store I have nearby, because the music is not so loud and the lighting is more natural, which makes reading swatches a lot more accurate.

punctuationgeek

Re: Your Views on... ULTA

The only reason I shop at Ulta is to buy Real Techniques brushes--if Sephora carried them, I'm not sure I would step inside an Ulta ever again. The SAs at Ulta just stand around gossiping with each other, and they don't know where anything is located in the store.

 

Me: "Do you have the Real Techniques (fill in name here) brush?"

 

*SA walks over to Real Techniques section I was just in*

 

SA: "Doesn't look like we do."

 

*I then find the brush I was looking for in another section of the store, on a new RT display*

 

Then I waited for 10 minutes in a line with ONE PERSON ahead of me, because the SAs are so slow and too busy greeting customers walking into the store.

 

Sephora, have I told you lately that I love you?

tehprincessjenn

Re: Your Views on... ULTA

[ Edited ]
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That is my reason for going there, I'm waiting for a buy 1 get 1 50%, but I may just get a beautyblender instead of their makeup sponge. 

gogreyhound

Re: Your Views on... ULTA

i am on the anti-Ulta bandwagon now. I have had bad experiences before with their CS. I used products once that broke me out, and when I returned it, they made me feel like a criminal. plus, the snotty manager told me they wanted me to return skincare in 2 or 3 days...like that is enough time to really tell if it works? I emailed the company about my terrible experience and, surprise! never heard from them. Despite this, I have shopped there from time to time, but love Sephora so much more! Ulta is like the KMart of beauty...it is poorly lit, dirty/messy displays, hard to find help when you need it, and they are always OOS on things. and I have never, ever gotten a sample of anything from there. I have noticed their nail polish displays have really gone downhill. It is Ok for getting a few things, but I like tthe variety and overall experience at Sephora so much better. I told my  hubby today from now on to give me GC from Sephora only, not Ulta.

shoppiturt

Re: Your Views on... ULTA

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I did notice that the Sally Hansen and Essie polish displays in my Ulta are always about 80% empty, and part of what's there looks like it has aged on the shelf. :/

tehprincessjenn

Re: Your Views on... ULTA

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For my salon polishes like Essie, OPI, I just go to a nail supply store. Prices are half off or at least close to it. And more selection. I can't swatch which sucks for me, but for TSBs, they'll be happy. :smileyvery-happy:

bratknits

Re: Your Views on... ULTA

Oddly enough your description of Ulta is pretty much how I would describe my closest free standing Sephora.  The SiJCP is better but they have a limited stock.  

kittichick

Re: Your Views on... ULTA

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Me too. The first time I went into a Sephora it was a glorious experience. But then I moved. Dang, I miss that other Sephora!

 

Meanwhile, my nearest Ulta is always clean and brightly lit and the staff are always super helpful! I was afraid to go in there at first because of all the horror stories I'd heard about Ulta. I guess I just lucked out with this branch. 

 

But I do about 95% of my shopping online, so it doesn't matter that much anyway.

DevSea

Re: Your Views on... ULTA

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I think that there are pros with the store, but definite cons as well.

 

Depending on the store, I find that their customer service are quite lacking. While I do like when the employees aren't hovering over you, it seems like the ULTA employees are a bit unapproachable. I always appreciate that the Sephora workers are very relaxed, but also extremely helpful.

 

That said, I think the thing that I do think they have the upper hand on is the fact that they have so many drugstore and haircare brands. It gives you more options, which I always enjoy.

 

When it comes down to it, though, I think I would choose Sephora over ULTA. With their customer care combined with the fact that they have some of my favorite brands (NARS, MUF, Givenchy), I just have a much more pleasant experience there.

yazmin

Re: Your Views on... ULTA

I tried the coupon and I was able to use it on the Lorac Pro palette, the Naked Basics and the Smashbox full exposure palette. It says that it excludes Fragrance, so I didn't try it.

Candy357

Re: Your Views on... ULTA

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My first experience there was horrible.
The place was dirty and yes this was at a high end hotsy totsy area.
Where all the rich girls shop, so no it wasn't in the ghetto LOL
Anyway the place was dirty, make up smeared everywhere! I mean everywhere.
On the sides of the displays, on the mirrors, the packages, anything really.

The girl was rude and she was so mean.

I literally thought for years after this that Sephora was the same so I never
got the guts to go back into ANY make up store, just stuck to grocery stores.
And then last year I decided to try Sephora and omg it was heaven.
I told the girl about Ulta and she let me vent and said omg they are bad.
It was nice and I am ok and really kicking myself because for years
I wasted money on drug store items that with one purchase at Sephora
saved me so much money.

I should have been stronger, but I am not with women things,
because I am no pro. : ( So thank you Sephora.

knadala

Re: Your Views on... ULTA

I think Sephora is unmatched in terms of the service they are willing to provide, especially when you compare Sephora to Ulta, it's just such a drastic contrast.

 

But the appeal for Ulta (I have accounts at both places) is that they have a rewards program for drugstore brand items, and the points are great because they are converted into a store credit which can be spent on anything. I love "Real Techniques" and "Ecotools" and "Revlon" so I still go to Ulta. 

 

Sephora is on another level of quality and service, so I just don't even compare the two; but I am always reminded of how thankful I should be for Sephora every time I walk into an Ulta LOL.

poemelyric

Re: Your Views on... ULTA

I HATE Ulta!  Their customer service is really bad and they really don't care if your packages get to you or not.  With my first order, one of my eyeshadows came broken.  I called and they said that I could return it (on my dime)  but since it was free, it would probably cost more to ship it back than it would be just to keep it so I really shouldn't even bother.  The last debacle that has made me give up (it happened this Tuesday actually) is that I use Ulta because they send stuff through USPS.  I live in a security building that only USPS has the key to get in.  UPS decided that they would send it themselves and when I called Ulta, I got no help.  I was told that it was up to UPS to deliver how they see fit and that I should be happy because I received a shipping upgrade.  I don't drive and I work for 8 hours a day.  UPS' last minute notice that they were going to deliver it themselves is unacceptable to me.  I have to give my boss at minimum 3 days notice for days off and UPS wouldn't even work with me to have the package delivered on Friday when it was their wrong.  So I have to take tomorrow off to take a cab all the way to UPS (3 towns away and a $50 cab ride)) just to pick up my orders.  I was going to let them send it back to Ulta until the person I spoke to said that it would take them 30 days to credit me.  Unreal!  Sorry for venting but this is why I don't complain about Sephora.  Even though they use UPS, I understand that and it's disclosed and they tell me when my packages are going to be delivered so I can make arrangements.  And if something comes damaged, you can return it and it's on Sephora, not you.  The rare time that it did happen, Sephora told me to keep the item and they'll credit me for it anyway.  I'll never shop Ulta again...  I love Sephora!

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