Too Faced - a long time waiting

[Kaiyen]

Sorry if I'm posting in the wrong place, it's my first time on the community section of Sephora.

I placed an order with Too Faced because they had free international shipping. I mean, who wouldn't take advantage of that if you live outside of the US? Duty taxes get me and up my order to way more than it was. I picked up some minis on March 11 and checked out on the store.

Got refunded a week later, and I've just received an email from Borderfree on Thursday saying my order was shipped. They charged me the money on my bank account again and took over ten days to reply to me. Now I know to order from Sephora.

[ZannaBT]

Hi Kaiyen,

I'm sorry to hear that! I recommend reaching out to Too Faced's customer service directly so they can best assist you with this.

In the future, if you are ever interested in placing your international order with Sephora.com, just know all taxes, duties, fees, etc. will be listed at checkout so there are never any surprises once your order's been shipped 🙂