I got the big pack of LashStash mascaras and am way excited about finding the perfect mascara that will work for me. However, so far I hate one of them (Lancome Hypnose Drama). I think for a higher end mascara it is awful. I am wondering how to go about getting a partial refund. Should I contact the mascara company itself or go into a Sephora store? UPDATE : Thank you to so many people who took my questions and posts seriously and responded kindly. It is my first thread and I am new to Sephora, the brands it sells, and this BeautyTalk community. Since this became a lengthy thread so quickly, I thought I would give a quick recap of how I resolved my issue, and save some time for people who might be in the same circumstance I was and unsure how to proceed. But before you read how I resolved the issue, I wanted you to get a picture of how I view myself as a customer. You should know that to me every $1 is 100 hard earned pennies. And if I put my money down for product, regardless of its size, I expect it to deliver. In addition to being vocal about products through word of mouth, blogging, etc., I firmly believe in communicating with those directly involved with a product's production and distribution. And through honest communication with companies about how I truly feel about their product, they almost always thank me reaching out to them (from as simple as nice thank you letter to as large as a coupon for free product). So here's what happened: I bought the $45 Sephora Favorites LashStash Deluxe 11-piece sampler (NO voucher) with the expectation that while I may not love everyone, that each one should be high-end performance-wise. I also expected to use them all up and for it to last me a LONG time (think back to my $1 meaning a lot to me). Years ago, I had previously fallen in love with They're Real and so I had something to judge the others against. The first one I tried happened to be the Lancome Hypnose Drama and it was just not delivering. So I watched some instructional videos and tried again. Still not delivering (extremely strong smelling, clumpy and made my eye lashes stick together). So the vocal side of me starts wanting to let the company know and rectify the situation (yes, I'm talking about expecting a partial refund, exchange, etc.) But I had only previously corresponded with companies who make lower-end products. So what were the rules with Sephora and Lancome? Was Lancome like Costco where they stood by what they sold so much that they would take care of everything? Or like a Supercenter where you had to contact the manufacturer? I was not sure and so decided to post my question to BeautyTalk and glean from your wealth of knowledge. So I posted and ya'll let me know that you cannot do partial returns/exchanges with Sephora--either return all the mascaras or none. But neither one appealed to me. I didn't want to give up on the others after the first failure. I also didn't want to stand idly by and just be okay with a high-end product under-performing. So I reached out again and most people agreed that contact with Lancome or both was best. I also learned that there were new Stash sets out that had a voucher with them (and was like, "that is the best deal ever" and also bummed that they didn't include one in my kit). So I first called Sephora and the phone call was very rushed but polite and at the end she basically said that she was sorry that I couldn't get voucher but would add a certain amount of points to my account. I really am not familiar with the point thing but from some of your comments, it is a way to get a free sample...cool. I still wanted to let Lancome know about my bad experience with their mascara. Lancome makes the product and is the one ultimately responsible for its formula and how it delivers, after-all. I waited for a SUPER LONG time to speak with someone, then got transferred, then dropped, and then a SUPER LONG time again. But it was so worth it. The Lancome consultant listened to everything and I asked her for tips and she documented my likes and dislikes. Then she said she would mail me a check to purchase THE EXACT SAME SERIES of mascara (to the confused commenter it was NOT a full refund of the $45) because mine was obviously defective. And I said, but the mascara was a little one, that is too much. Then she said it was a gesture of kindness and to please give the company another try and highly recommended that I purchase over a Lancome counter instead of Sephora. So, of course I said OK, sounds good to me. And I will do as agreed. Never in the conversation was I rude to the workers or demand compensation. I did expect something, but not to the degree it was given. Which only cements in my mind that Lancome (and kind of Sephora) are smart about wanting to help customers because we BUY their product with our hard-earned money. The company is entitled to make their own policy and direct their customer service to do as the company says. The same goes with the stores who sell the company's product. And the customer (that would be me and YOU) are also entitled to speak out to them and as many parties that we want. Enough said. It's time for bed.
Hey Beauties- We have ALOT of threads around here for Tom Ford products. I figured I'd start one thread where we can update each other on items as they come out or we see them available. For all my UK'ers, or people willing to pay for shipping from the UK, Harrods has Softcore and Nude Dip from the Fall collection available right now. Happy Shopping!
I'm curious on what you ladies would do. I've always thought foundation products with a very slight yellow hue match my skin best (I've been 1Y07 or 1Y06 when using colorIQ in stores). But when I talked to a Cover FX rep at the Rouge event she thought my tones were more pink and convinced me to buy the P30. In fairness, the G30 was WAY too yellow for my skin so I was thinking I'd be more of a neutral in this line. She only tested the product on my neck since I had a full face of makeup on and it seemed fine but I'm nervous. I explained my hesitation to her for all the reasons above and she said just to return it if I didn't like it, but I try to use that only as a very last resort. What would you do?
In the spirit of all the other wonderful challenges on BT right now, I'm starting up a nail polish challenge for us. I have a ridiculous stash and I need to show my polish some love. With nail polish, once a day would be absurd (of course), so let's try and show off a new look and polish once a week. I'm personally going with manicures only, but if you'd rather do pedicures or even both go for it! I'm eager to see your collections and meet other polish junkies. It's past time for me to commit to using my stash! Past: Spoiler (Highlight to read) Week 1 - No Theme (ends 1/31/15): Nicole by OPI Gumdrops in Cinna-Man of My Dreams Week 2 (2/1-2/7) - Winter's Last Hurrah: Julep in Fina, Ciate in Snow Fall Week 3 (2/8-2/14) - Valentine's/Anti-Valentine's: Formula X in Starfish, accent Julep in Yuki Week 4 (2/15-2/21) - Mardi Gras and/or Chinese New Year: CoverGirl Outlast Stay Brilliant in Lemon Drop, Julep in Beverly, Wet & Wild Fast Dry in SaGreena the Teenage Witch Week 5 (2/22-2/28) - Textures: Julep in Lissa, Sally Hansen Xtreme Wear in Sea-ing Stars, unknown shell pieces Week 6 (3/1-3/7) - International Women's Day: LOOK 1 Julep in Bernadette (Black Onyx for February) and Claudia (Peridot for August) LOOK 2 Zoya in India Week 7 (3/8-3/14) - Numbers and/or Sweets for Pi Day! (3/14): Sally Hansen Insta-Dry in Snappy Sorbet and Sally Hansen Xtreme Wear in Mint Sorbet Week 8 (3/15-3/21) - St. Patrick's Day (3/17): Julep in Tammi Week 9 (3/22-3/28) - Springtime: Julep in Fifi, Nails Inc in Cherry Garden Street Week 10 (3/29-4/4) - Let Someone Else Choose: Julep in Avery, Julep in Renee, Julep in Lani, Kiss Nail Art Paint in Black Week 11 (4/5-411) - Easter, Springtime Redux: Nail Break - used Formula X Sheer Strength in Enduring Week 1 - No Theme (ends 1/31/15): Nicole by OPI Gumdrops in Cinna-Man of My DreamsWeek 2 (2/1-2/7) - Winter's Last Hurrah: Julep in Fina, Ciate in Snow FallWeek 3 (2/8-2/14) - Valentine's/Anti-Valentine's: Formula X in Starfish, accent Julep in YukiWeek 4 (2/15-2/21) - Mardi Gras and/or Chinese New Year: CoverGirl Outlast Stay Brilliant in Lemon Drop, Julep in Beverly, Wet & Wild Fast Dry in SaGreena the Teenage WitchWeek 5 (2/22-2/28) - Textures: Julep in Lissa, Sally Hansen Xtreme Wear in Sea-ing Stars, unknown shell piecesWeek 6 (3/1-3/7) - International Women's Day: LOOK 1 Julep in Bernadette (Black Onyx for February) and Claudia (Peridot for August) LOOK 2 Zoya in IndiaWeek 7 (3/8-3/14) - Numbers and/or Sweets for Pi Day! (3/14): Sally Hansen Insta-Dry in Snappy Sorbet and Sally Hansen Xtreme Wear in Mint SorbetWeek 8 (3/15-3/21) - St. Patrick's Day (3/17): Julep in TammiWeek 9 (3/22-3/28) - Springtime: Julep in Fifi, Nails Inc in Cherry Garden StreetWeek 10 (3/29-4/4) - Let Someone Else Choose: Julep in Avery, Julep in Renee, Julep in Lani, Kiss Nail Art Paint in BlackWeek 11 (4/5-411) - Easter, Springtime Redux: Nail Break - used Formula X Sheer Strength in Enduring Current: Week 12 (4/12-4/18) - Wedding Nails We're getting into wedding season! Whether you're planning on attending a wedding this year or not, show us what you'd wear! Future OPTIONAL Themes: Spoiler (Highlight to read) Week 13 (4/19-4/25) - Good & Bad Luck Some people think the number 13 is bad luck! Use luck to inspire your nails this week. Week 14 (4/26-5/2) - April Showers Bring May Flowers As we transition from April to May, use rain, flowers, or a combination to inspire your look for the week. Week 13 (4/19-4/25) - Good & Bad LuckSome people think the number 13 is bad luck! Use luck to inspire your nails this week.Week 14 (4/26-5/2) - April Showers Bring May FlowersAs we transition from April to May, use rain, flowers, or a combination to inspire your look for the week.
BOX IS CLOSED DELUXE AND FOILS WINTER TSB Qualifications: Must be 18 yrs. or older Must be VIB or VIB Rouge Rules: Must be able to pay $17 dollars for shipping (USPS) Must provide a tracking number. Must be able to post pictures of what you take and put in Do not take more than what you put in. Keep the value of items equal. Trade on or above the value of what you have taken from the box. It would be a good idea to post your trade before you ship the box. Ship the box out within 3 days. (USPS does home pickup, so no EXCUSES! ) If you are traveling or something comes up, please let us know ASAP so we can move you on the list. What to include in the box ☆Products from brands sold at Barney's, Saks, Sephora and Nordstrom. The exception to the rule is Asian products which you cannot get in the states (Sulwhasoo, Etude House, Peripera, Hada Labo, etc.) ☆ All opened items must be labeled ("swatched", "opened", "tried/used"…) Sanitize and pack all explodable or leakable products in ziplocks and bubble wrap. ☆ Makeup as long as you've cleaned it with alcohol & it doesn't have big fingerprint marks/dents in it ☆ Mascara if it's sealed and/or has not been used at ALL ☆ Lotion, creams allowed if they are brand new or in a pump bottle for sanitary reasons ☆ Fragrance if it's in a spray bottle (can be 1/2 used too) & must be wrapped ☆ Nail polish must be tightly closed & bubble wrapped/bagged ☆ Anything that is sealed Do not include: Pre-made samples Drugstore items (unless it's from a brand hard to find in the US) Heavily used items (but if it is an expensive ítem someone might be interested, just ask in the thread) Swatching items in the box Putting in anything unsanitary/things that can't be cleaned or sanitized ---> If you have anything that is questionable just ask in the thread! =] 1. Greenporchlights (Unicorn fragance samples -niche and fancy-pantsy perfume samples-that require thorough testing before investing such as a Tom Ford Private Blend)9407803699300013135735 2. Michelle shops 9407803699300013277350 3. Dtalks all 9114 9999 4431 3413 3512 16 4. Laynebr 9114 9011 5981 8948 1305 87 5. Heatherbee 9505511034285027477498 6. Makeupobsesed 9114901159818440726660 7. Sdbeautyjunkie1 9405503699300486352753 9405503699300486352760 8. Annypoo 9405503699300486352760 9405509699938185985709 9. Masaya 9405509699937326832865 10. Kiml150 9505511025835050512394 11. Sn22 9405503699300499633061 12. Rhiannon1419 (Julep nailpolish that belongs to the Wanderlust collection) 13. Rose135 (Korean skincare that does not include mineral oil, SKII, Tata Harper, Tatcha) 14. Onceuponatime 9505-5104-2317-5078-0105-42 15. Dolceloure 17. StephaniLynn 18. Makeuplovertay (living proof and drybar hair products, as well as any kind of samples!) 19 . Trishalyn 20. Redwagon44 ??
I am looking for a good under-eye setting powder. I know that Jaclyn Hill uses or well most beauty youtuber's use the Anastasia Beverly Hills Banana Powder but that comes in the palette and they don't seem to sell it just by itself. The Anastasia seems to be the most popular I have seen when I watch makeup videos online. Are there any other ones that are just as good but not in a palette?
Okay so I am having the hardest time picking a really good pigmented eyeshadow palette. Nothing overly expensive or anything. What is everyone's all-time fav' eyeshadow palette that they would purchase over and over again and use basically on a daily basis? I am hindu, so i have light-medium skin color. Some shadow colors don't look that great on me. like dark browns as my skin is already in that area lol...if a palette were to have those i would use it just as a underline on my waterline if that makes sense. i love colorful colors and matte colors and especially golds. But i am interested in ones that have a varity of colors yet that suit warm/cool toned skin i am neutral in that department. and something that is not an over-sized palette lol. any suggestionss????
I currently own Eco Tools brushes but am looking to invest in a high end brush set. I am not really interested in eye brushes because I do own a Kat Von D set. I was looking more more for a powder brush, blush brush, bronze brush, contour brush and a highlight brush. Any recommendations or suggestion of your favorite set? Thank you in advance!!
Hey Girls! I've been looking into the highlight & contouring style these days, I've watched videos on how to do it myself. I'm not very good at it either, and I am a beginner with that technique. So I'd like to advance my makeup skills. What do you suggest I use? I hate anything that comes in a powder palette. I prefer creamy palettes. Any advice will do. Thank You :-)
Hi all! I have the new Cover FX Drops and, so far, really like using them with my Paula's Choice SPF moisturizers. I can get any level of coverage I want along with the benefits of moisturizer and SPF. Just curious, though, what skincare or primer products (hopefully with SPF) have been tried by others to obtain a satin finish with the drops. Looking forward to answers on this-great product!
So, I did the lipstick challenge with Greenchilli and all the ladies in that thread and I thought it might be fun to do the same thing with blush. I don't have enough blush to get through a month, but I figure I'll go until I have gone through all my blush. So the challenge is: wear a different blush every day until you run out of blushes or reach 30 days. Anyone want to join me? Day 1, 12/28/14, Josie Maran Coconut Watercolor Cheek Gelee in Pink Escape Day 2, 12/29/14, Tarte 12-hr Amazonian Clay Blush in Dollface Day 3, 12/30/14, Tarte 12-hr Amazonian Clay Blush in Natural Beauty Day 4, 12/31/14, Nars Blush in Torrid Day 5, 1/1/15 (omg first time i've written the new year), Illamasqua in Tremble Day 6, 1/2/15, Tarte 12-hr Amazonian Clay in Irreplaceable Day 7, 1/3/15, Tarte 12-hr Amazonian Clay in Bashful Day 8, 1/4/15, Nyx Rouge Cream Blush in Glow Day 9, 1/5/15, Tarte 12-hr Amazonian Clay in Whimsy Day 10, 1/6/15, Tarte 12-hr Amazonian Clay in Embraced Day 11, 1/7/15, Tarte 12-hr in Blissful Day 1/8/15, no blush for reasons of extreme lateness in the AM Day 12, 1/9/15, Tarte 12-hr in Fearless Day 13, 1/10/15, Tarte 12-hr in Breathless Day 14, 1/11/15, Tarte 12-hr in Exposed Day 15, 1/12/15, Nyx Rouge Cream Blush in Red Cheeks Day 16, 1/13/15, Tarte cheek stain in Blushing Bride Day 17, 1/14/15, Meteorites Perles de Blush Day 18, 1/15/15, Hourglass Blush in Luminous Flush Day 19, 1/16/15, Stila Convertible in Lilium Day 20, 1/17/15, Too Faced Natural Face Palette - powder blush (no name that I can find) Day 21, 1/18/15, Too Faced Natural Face Palette - cream blush Day 22, 1/19/15, tarte cheek stain in dreamer Day 23, 1/20/15 Smashbox Master Class III in Rosy Day 24, 1/21/15 Smashbox Master Class III in Flush Day 25, 1/22/15 Dior Rosy Glow Day 26, 1/23/15 Smashbox Master Class III in Carnation
Beauties, how Audacious have you gotten? I need to get some of these and am going to swatch tomorrow. If you have Audacious lippies, show us what colors you've picked up, and share what other colors you're still lusting after. Just from looking at swatch sheets last month, (on Temptalia I think) I saw about 15 I wanted How about you? Also, hat tip to jemly for inspiring this thread ETA: My current roster below. Catherine, Juliette, Grace, Natalie, Anna, Dominique, Vanessa, Brigitte, Barbara, Jane, Janet, Vera, Vivien, Lana, Jeanne, Olivia, Leslie, Deborah, Bette, Ingrid
I want to try out an all matte shadow palette and there are so many out now that it's quite confusing, please share your thoughts or drop in a vote for one you love. Or If you want to share swatches or have images of the palettes side by side on any of these..I can only purchase online in canada atm. Thanks! Here are the ones I'm looking at, from most interested to least: KVD shade + light eye contour palette Viseart neutral matte 01 Too faced natural mattes palette Tarte Tartelette Any others? Edit: I'm nc40 with some dark lids so I find some mattes look ashy or muddy on me. I forgot to mention I wouldn't mind mufe as an option but there Are soo many to choose from, any suggestions for crease & transition must haves?
I have long lashes but they are dark blonde, I'm looking for definition and volume without clumping or the nasty spider look. Currently using Clinique high impact and just got a sample of the Too Faced Better Than Sex but I hate how clumpy my lashes get with both of them! Don't want to spend too much time combing them out every day. What are your suggestions?
Can you recommend a great pressed powder especially to use to prevent midday shine? I've used MAC in the way past but haven't needed it as much as my skin ages and has become more dry. However, lately I have leaned more towards the natural & mineral make-up brands to deal w/my sensitive and more reactive skin. It could be my moisturizer but I seem to have more shine, especially on my forehead now during the day. I have fair to light medium skin w/red undertones.
Im kinda excited about this. Out now on nars, and will be available at sephora Feb 1, $48 comes with a pump I hope to find a shade in this, gobi in the original sheer glow was too light and i think the next shade up was a touch dark "This new formula creates instant polished perfection with full coverage in a single, weightless drop. Its uniquely fluid, oil-free formula defies the expectations of long-wear foundation, delivering full, natural-looking coverage with unexpectedly weightless, 16-hour wear. Ideal for all skin types and tones in 20 global shades that leave skin at its most beautiful. Yet this formula is also, dermatologist tested. fragrance, paraben, alcohol free. The innovative new formula features a unique Weightless Long-wear Technology that moves with skin, delivering up to 16 hours of wear while always feeling light-as-air and an Even Tone Technology that immediately neutralizes redness, dullness and discoloration to improve skin’s appearance over time."
So I think I have about 5 lippies so far. But currently Mac Canada has a promo for free shipping (no min.) so I thought I might add another lippie or two to the collection. So far I have: Venus, Abby, Ruby Woo, Sin and Studded Kiss, Any suggestions? Thanks
Hello, I could use some recommendations, have never used a BB or CC cream before. Is there something out there that I could order online & have it be the right shade? I am 67 with fair, normal-to-dry skin. When I've used tinted moisturizers in the past, I usually get a very light shade. For 3 years, I've been using Jane Iredale loose powder in "Satin". It has great coverage, but I'm getting kind of tired of it. I am not sure whether to try a BB or a CC. If I put powder over it, I don't need SPF in the cream. Mainly I'd like to brighten, cover redness & reduce the appearance of large pores. Thanks for any help! (I was about to choose Clinique Age Defense & then read too many reviews saying it was heavy & difficult to apply).
I need swatches!!! As I see the new collection fly out of stock online, I've been scouring the internet for swatches to get a better feel of how the shades look. Most of them also look to be multiple shades of pink on the Sephora site, which doesn't seem to match up with the shade descriptions provided. Can anyone share their experiences so that, you know, I'm hopefully not compelled to get 18 out of 20 of them?
With the 15% off love note going on, I'd like to pick up an eye shadow palette or 2 and am having a tough time finding something that I like and that's different! I have very deep set, but large brown eyes and have lighter/fair skin (with dark brown hair). Any time I apply colors like blues, purples, or greens - they tend to make me look like I have a black eye. My go-to's are the Urban Decay naked palettes and I'd really like to try something with more color. Last week, an SA at Sephora suggested Innerstellar by Kat Von D after I explained the situation. She showed me how the dark blue actually had a lighter iridescent payoff on the skin - but unfortunately, after getting home and applying, I didn't see anything like this and just my usual black eye :/. . And not just something I get to gently apply on the outer corners that doesn't actually show up :/. Or am I just doomed to only being able to use color on my eyes in this one single way??