MintShake

Is it too late to return something after 7 months?

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I bought the Naked 2 palette on Sept 2, 2012. Unfortunately, the black color fell out and the bristles on the brush fell out too, but I feel like I waited too long, and the mirror shattered. What do I do? 

 

And the same thing happened to my Kate Von D pallete except the mirror isnt broken

mkupgk

Re: Is it too late to return something after 7 months?

Fix it.  If that happened after a year would you still want to return it?

redrose04

Re: Is it too late to return something after 7 months?

sometimes I want to return something that I already used for 3-4 time but I feel so embarrassed to go and afraid next time i'll visit the sa  will give the the look that I return something used and they might not help me out.

 

but do what ever you want coz it's your money I know how it feels if your not satisfied.

beautylovingirl

Re: Is it too late to return something after 7 months?

Personally it would be way too long for me to return it but it would be up to your local Sephora.

starletta8

Re: Is it too late to return something after 7 months?

Agreed x 1000. 7 months is a long time- if Sephora is generous enough to accept the return, that's going above and beyond.

mkupgk

Re: Is it too late to return something after 7 months?

I would just keep it...

melissabt

Re: Is it too late to return something after 7 months?

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Yes, bring them both with you!

<3 Melissa
DTalksAll

Re: Is it too late to return something after 7 months?

Did you drop it? I hate that feeling of dropping a palette & slowly opening it up to see the damage. 

Make sure your washing your brush at least once a week with a brush cleaner or baby shampoo. None of my UD brushes shed too much. 

Fabz

Re: Is it too late to return something after 7 months?

7 months sounds like too long, honestly. After the standard 30 days I usually just bite the bullet and keep the product. 

krunce

Re: Is it too late to return something after 7 months?

I think it's actually a standard 90 days.

MintShake

Re: Is it too late to return something after 7 months?

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The reason why it's seven months is because I don't go to the mall often, and I didn't know what to do. 

miabt

Re: Is it too late to return something after 7 months?

Hi MintShake,

 

I'd suggest bringing your palette back to your local Sephora to see if they are able to accommodate your exchange.  As it has been several months outside of our return/exchange policy, you may want to give them a call prior to your visit, just to make of what to expect.  Their contact info can be found here> http://www.sephora.com/store-locations-events?mediaId=16400021.  Hope that helps!

 

xo, Mia

MintShake

Re: Is it too late to return something after 7 months?

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Thank you, so I bring both palettes? 

krunce

Re: Is it too late to return something after 7 months?

Yep bring both!

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