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NON NUDE Matte Eyeshadow Palette
I recently purchased my first matte palette - Too Faced Natural Matte. I am enjoying it so much that I would like to try more mattes but with some color this time, not just browns/greys/taupes. I'd like to see some pinks, purples, greens, etc. I haven't really been able to find a palette of more colorful mattes though. Any ideas? 
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BEAUTY BOSS HoneyBrownBunny / BEAUTY BOSS BEAUTY BOSS / replied
Oooh yes, another vote for Inglot! Big big color payoff!  see post
VISEART ALERT!
Just wanted to let all you Viseart addicts know that ALL of the palettes (including the newest ones — Cool Mattes, Dark Mattes and Editorial Brights) are available online at Musebeauty (google it).   Happy shopping! I ordered Dark Mattes yesterday!
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HALL OF FAMER jozkid / HALL OF FAMER HALL OF FAMER / replied
Thanks for the info njattana! Great to know! see post
Anastasia: DipBrow, Powder duo or Brow Wiz?
I'm in the market for a new brow product. I currently use Tarte's emphasEYES brow pencil (in Rich Brown) but I want I bit more precision in my application and I find that Tarte's product is a bit too soft and tends to get everywhere.   I'm looking for a natural and defined look. So nothing dramatic, but just something to make them darker, more defined and with clean lines. Lately whenever I use the Tarte spoolie to blend out the product, it gets everywhere and make my brows look blurry/fuzzy on the edges. Not a fan.   I'm assuming all of the Anastasia brow products are advertised as smudge proof, but are they all, really?   I got a sample of the powder duo and am trying it out today and I'm liking it. But I'm concerned about the powder falling out onto my cheeks throughout the day or as the product gets older. Have you experienced this? I'm also not sure how much use I'll get out of the lighter color. I think my sample is in Dark Brown and the light powder is a light brown...not sure if that would even show up on my brows!   I naturally have jet black hair that I lighten with semi-permanent dye into a dark, dark brown.   Which do you prefer, between the dipbrow, powder duo, brow wiz, and why?
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HALL OF FAMER meecheroo / HALL OF FAMER HALL OF FAMER / replied
I bought the wrong one then. I'm guessing mine is just more concentrated than the powder duo, so I'll try the powder duo next time. see post
Newly Reformulated Diorshow Mascara
Recently Dior reformulated their Diorshow mascara. The new formula is enriched with fibers to thicken without clumping and an air lock wiper was added to reduce oxygen interaction and therefore extend mascara lifetime. Sephora/Dior gifted me this mascara and I wanted to share my opinions.   My Lashes and typical routine:   Spoiler (Highlight to read) I have natural curl to my lashes and they have decent natural length too. Therefore, if you are looking for mascara that will curl your lashes I don’t think my review will be able to answer that question. Typical routine: Step 1) Dior maximizer plumping serum (adds volume and makes the mascara stay put) Step 2) Guerlain Maxi lash (separates/fans out lashes, makes them black from root to tip). For the second step I also am happy using Hourglass Nior mascara or Dior It lash mascara. I have natural curl to my lashes and they have decent natural length too. Therefore, if you are looking for mascara that will curl your lashes I don’t think my review will be able to answer that question.Typical routine tep 1) Dior maximizer plumping serum (adds volume and makes the mascara stay put)Step 2) Guerlain Maxi lash (separates/fans out lashes, makes them black from root to tip). For the second step I also am happy using Hourglass Nior mascara or Dior It lash mascara.     What I expect out of a mascara: It needs to separate my lashes and fan them out, it needs to add volume to each lash without major clumping, it needs to make them look black from root to the very tip, and it needs to stay put (no smudging, no flaking) for at least 12+ hours without being waterproof. I know these are high expectations but I love my lashes and I always buy full-size high end mascara. So when I am spending ~$28 a tube every 3-4 months it better be good!   Application: I am not used to such a large brush head, so I found I went a bit slower than normal. Other than that it was no different than other mascara’s I use. No special side of the brush to use, no special angle, no special swiping motion, etc.   Did it meet my expectations: · Separation/Fan out: Yes. I saw no major clumping even after two coats. See photos below. · Volume/black from root to tip: Yes. I felt like it definitely took two coats for me to get the volume and blackness from root to tip I desire, but I was very pleased with the result after two coats. See photos below. · Longevity: Mostly Yes. I did notice flaking after +8 hours of wear. Not major flaking but when I looked close in the mirror I could see the little black specs that had fallen off and landed on my face. I found using this mascara with the Dior maximizing serum extended the longevity but also made it clump more.   No mascara: Spoiler (Highlight to read)  One coat of mascara: Spoiler (Highlight to read) Two coats of mascara:   Final opinion: So far, I have used this mascara every day for over 2 weeks. I like this mascara and intend to use it until it is finished. I am finally getting used to the large brush head so I will buy this again.   Lastly, I must give credit where credit is due! I want to thank Sephora/Dior for gifting me this mascara. I was gifted this mascara but the opinions shared in this review and the time spent evaluating this mascara were all my own.
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BEAUTY BOSS BaseballMommy / BEAUTY BOSS BEAUTY BOSS / replied
I just tried my sample of this and I love it!! It fans my lashes out more than any other mascara I've tried!   I have to ask - am I the only idiot that tried to unscre... see post
Eyebrow Makeup
I'm searching for a brow product. I've never used one before so I'd like one that is easy to use, looks natural and doesn't budge. I have fair skin and light-medium brown brows. Any suggestions?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @mchughcl,   I recommend the Anastasia Beverly Hills Brow Powder Duo in Soft Brown! The Brow Powder Duo is really easy to use and doesn't smudge easily at all. I ... see post
Velour lashes?
Are they worth it? Are they really different? I'm debating...heeeeelp me decide
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BEAUTY BUFF haleyhamill / BEAUTY BUFF BEAUTY BUFF / replied
They look so awesome on you! I've been thinking about false lashes for a while now, and your post makes me want to try them more! see post
Lace Lashes Gone?
Do my eyes deceive me?  Are they finally gone from the sale section?  Emerald ring thing still there..... 
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HALL OF FAMER makeupobesessed / HALL OF FAMER HALL OF FAMER / replied
As someone who does do my nails...I still dont get it. see post
Lash Extensions
I was wondering if anyone here on BT get lash extensions? I'm thinking of getting them but the beauty salon i'm looking at seems pretty expensive, around $250 for the first set (mink) than touch ups every 6-8 weeks are $50-100. What is mink anyways? The cheaper one that's 75 lashes per eye for $170 the first time.   I've seen people with extensions and they look amazing! But, I'm a little worried that I can't wear liner anymore since makeup remover might weaken the adhesive. Also, the price is a little hard to swallow. Ladies, help me make a decision! Should I go get them done?
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meesha289 / FRESH FACE / replied
mink lashes........... if you are an animal lover you may want to think twice and do research on how they actually acquire this mink you are using to make yourself look ... see post
What is your favorite eye shadow palette?
Hey, beauties! I want to buy an eye shadow palette. I don't wear eye shadow everyday, only for special occasions. The only one I have is just a basic drugstore brand. I believe it's called The Nudes by Maybelline. I always hear great things about the Naked palettes by Urban Decay and the Chocolate Bar ones by Too Faced. What's your favorite eye shadow palette?  
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BEAUTY WHIZ LorettaLove1 / BEAUTY WHIZ BEAUTY WHIZ / replied
I couldn't agree more. Plus both palettes are so compact and easy to store & travel with! see post
RE: Sephora Collection Craig & Karl Felt Eyeliner Set
Are all of the eyeliners in the "Sephora Collection  Craig & Karl Felt Eyeliner Set" in black??
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BEAUTY MASTER ragdoll4mom / BEAUTY MASTER BEAUTY MASTER / replied
The eyeliners are the same color as the packaging.  Bright blue, black, white, green, and brown. see post
My thoughts on the new Diorshow formula
As some of you may know, a new Diorshow formula will be available soon; it will be sold to VIB and VIB Rouge before it is available to everyone.   http://www.sephora.com/diorshow-mascara-P396240?sk uId=1689744   I was lucky enough to be gifted a tube of this new mascara, courtesy of Dior partnering with Sephora.  I'm sure I was chosen for this particular gift due to my numerous posts declaring this product as my HG mascara.  I was asked to post on BT and write a review after trying it; so, I am here to share my thoughts with you all.   Spoiler (Highlight to read) Here is the new box.  It arrived rather smashed up but the product itself was perfectly fine.   Spoiler (Highlight to read)   The top picture shows a comparison between wearing Diorshow's new formula (over Diorshow primer) on the left and my natural eyelashes without any product on the right.  The bottom picture shows Diorshow primer and the Diorshow new formula mascara on both lashes.     My thoughts:  As a big fan of the prior formula, I was very interested to see what changes Dior made.  In my opinion, this new formula mascara seems to be a little creamier and shinier than the old formula. It was very easy to apply and it did not clump at all.  I didn't even need to run an eyelash comb through it, which is always a plus.  I found it to be still as dramatic as ever and the staying power also continues to be excellent. Again, Diorshow is a winner and I am happy to say it will remain my HG mascara.    
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BEAUTY GURU sister13 / BEAUTY GURU BEAUTY GURU / replied
I got this one to try also free from Sephora/Dior, I just haven't had time to take and post some pictures, but I also love it!     In the meantime, I just wanted to sh... see post
Good felt tip eyeliner that stays on?
Stila's Stay All Day flakes and I find the brush a bit too flimsy for my liking.   Any good felt tip marker style eyeliners?
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BEAUTY CELEB kymakeupdiva / BEAUTY CELEB BEAUTY CELEB / replied
I have tried so many liquid eye liners and the Kat Von D is by far the best. Makeup Forever makes a good one too. That would be 2nd choice.  see post
If you could only have ONE eyeshadow palette or handful of singles, what would you choose?
This is a question that's always intrigued me. I LOVE makeup, but I had a bad habit of buying too much eyeshadow I didn't need and tried to slim my collection down - I wanted just enough to create a variety of looks, but not enough to be overwhelming. So I settled on one eyeshadow palette and a handful of singles. But the process made me think; what couldn't I live without? It was interesting.   But if we were all stranded on a desert island and could only bring one palette what would you bring?   For me, it's the Too Faced Boudoir Eyes palette! <3 It's so perfect. Any of the shadows can be worn alone for that dainty, princess-like girly look I love, several are ideal highlighters, and you can make a smokey eye.    But! I know some people would rather discuss individual eyeshadows they can't live without, so throw those out too!
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BEAUTY WHIZ LorettaLove1 / BEAUTY WHIZ BEAUTY WHIZ / replied
Clinique Black Honey eyeshadow single. Much better than MAC's cranberry imo (and I'm a MAC girl!). If you're okay with a purpler burgundy, I also recommend Maybelline's ... see post
Smokey eye - Which color?
My prom is next weekend and I want to create the perfect look. I'l be wearing a black dress and I'm accessorizing with red; I have red shoes, read earrings, and I was planning on doing a red lip. I'm conflicted because I don't know what to do for my eyes. I have blue eyes and I ant to make them pop with a glamorous, possibly smokey eye. How do I know if I should I do a black smokey eye or a brown/bronze/gold smokey eye?
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BEAUTY BOSS studz / BEAUTY BOSS BEAUTY BOSS / replied
I would do a soft black smokey eye using a palette like Chanel's Les 4 Ombres Quadra Eyeshadow (the older line) in Smokey Eyes. It goes on really soft and much more natu... see post
New Marc Jacobs Highliner Colors
Who else is a fan of Marc Jacobs highliners? They just released 10 new colors. I'm really excited for In the Buff, which Sephora seems to be sold out of already. I thought it would be great to start a post where people can share their looks that they've created with these beauties. I'm mainly curious on how to pull these off, especially the bright colors ;-)  
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BEAUTY BUFF MandaK77 / BEAUTY BUFF BEAUTY BUFF / replied
The UD was supposed to be this awesome liner, but meh. I wasn't really impressed. But this Highliner is worth the price tag so far! see post
Tell me about your Laura Mercier Eye Art Artist's Palette
I don't wear eyeshadow frequently but whenever I do I find myself wishing for plum or purple eyeshadows. I've been told they really complement my almost-black brown eyes.  I have Naked 2 and Naked 3 but those colors lean more brown/rose gold.   I noticed in the LM palette that there are quite a few purple shadows but I also read that the top row is cool toned while the bottom is warm... I am without a doubt warm-toned. So, would it be worth getting the palette for the purples if they're cool-toned? Do you find that the plums on the top row are actually cool? I always associated the word "plum" with warm for some reason, but I guess not in this case?   If you have the palette and love/hate it, please do tell!    
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HALL OF FAMER mpas / HALL OF FAMER HALL OF FAMER / replied
Disclaimer: I am the least talented person for eye shadow.  I have a hard time blending and all that.  I keep the look simple as a safety.  I own this palette.  I reach ... see post
eye primer?
does anyone know a good eye primer that by the end of the night the eye primer does not crease. because urban decay is making my eye shadow crease 
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BEAUTY GURU jeyrosella / BEAUTY GURU BEAUTY GURU / replied
FWIW, I find my eyeshadow only creased with UD when I used too much. When I began using less it worked perfectly. see post
Best liquid liner anyone?
Sooooo I've been looking for a liquid eye liner, and I'm new to liners and have never worn it before. (my eye makeup is usually mascara and eye shadow) I am only interested in liquid liners as I feel like they glide on more smoothly without all the tugging and pulling on the eye lid. I was interested in the Kat Van D tattoo liner, or one from Stila that is a water proof liquid liner. ( Cant remember the exact name) I would prefer it to be in an under $20 or so range, and would like recommendations by this Tuesday(the 5th of May) as its my birthday and I will be heading to Sephora then. I really am looking for a long lasting all day black smudge proof, (water proof, etc) liquid liner. ~~ Thanks so much for any suggestions or opinions on letting me know which is personally your favorite. <3
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BEAUTY SAVANT Jesuslover14 / BEAUTY SAVANT BEAUTY SAVANT / replied
No problemo!;) see post
In a dire search of a under eye concealer that doesnt crease!!!!
I have tried soooo many concealers and for what ever reason I cant find one that doesnt crease and make my under eyes look drier than they already are less than and hour after i apply. I am not looking for a huge amount of coverage as I dont have terrible dark circles or anything, more to brighten and conceal a bit. I have dry under eyes and a bunch of fine lines around my eye and I prep with an eye cream everyday. I have tried multiple creams and set my concealer to prevent creasing and nothing has really worked    Concealers I have tried:   Maybelline Fit Me Concealer Mac Prolongwear  Nars Radiant  Bare Minerals Stroke of Light YSL touche Clat  MUFE Full Coverage Concealer  Benefit Fake Up Concealer La Girl Concealer   Please let me know what concealers have worked for you and recommend!   Thanks   
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BEAUTY MAVEN slinky2014 / BEAUTY MAVEN BEAUTY MAVEN / replied
I agree. If you do use setting powder you should do it immediately after applying concealer when it isn't even dry yet. so the concealer doesn't have time to gather in t... see post
Help me find a mascara!
So I feel like i've tried almost every mascara out there, including those primers before the mascaras and nothing helps.    I have really long lashes and it's great and I get complemented on them all the time with people asking me if they're real and what not. The problem is they are stick straight. They look great for the first few hours but after that it's game out. I can play with them to give them a little boost but who wants to keep going that.   I curl them, I apply the Diorshow primer and I feel like i've used every mascara under the sun but i'm still open to suggestions so throw them at me. Ones to avoid because i've already used them   Guerlain Maxi Lash, Urban Decay Perversion, Benefit They're Real, Too Faced Better Than Sex, Dior Overcurl, Diorshow, YSL Volume Effet Faux Cils, and too many drug store ones to name and one that I thought actually worked pretty well but flaked   Also, lash curlers, does brand really matter? And why is it that sometime my lashes will curl the opposite direction, like out instead of back? It's also frustrating because I feel like one eye always curls perfect and other always sucks, kind of like eyeliner, it's the worst!  
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SCENE QUEEN frankiejane / SCENE QUEEN SCENE QUEEN / replied
I also have very long thick and straight lashes! I use a Shiseido curler, used to be at Sephora but you may have to order that online- also the replacement pads are not ... see post
White shadow base?
Hi everyone,    I am looking for a white eyeshadow base to make the true colors of my eyeshadow pop a bit more. Right now I have been all about the matte colors in my Tartelette palette, but I find I need to use a packing brush to use quite a bit of color to make the colors vibrant, and I have a medium beige skintone. I love how it looks, but I wonder if I use a white base will it be better. Right now I just use UD original primer potion. I was considering the NYX white eyeshadow base or using the NYX jumbo white pencil. Anyone have suggestions?
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BEAUTY GURU jeyrosella / BEAUTY GURU BEAUTY GURU / replied
Thanks to everyone who answered my question!! I went to Target this weekend and bought the NYX pencil in milk. It worked like a charm! The eyeshadows from my Tartelette ... see post
PSA
i ventured out of my cave today and was bombarded by a plethora of raccoon eyes.    what on earth are these ladies thinking? seriously, when i see you, this is all i can think of:   what are some of your biggest fashion and makeup nonos? anything that makes you want to claw your own eyeballs from your face?  
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BEAUTY PRO elenaargent / BEAUTY PRO BEAUTY PRO / replied
While I agree with some of things on here a few things are people's personal preference like overdrawn lips or bug eyebrows like Lily Collins or having the Kim k contour... see post
How to treat dark eyelids?
Just wondering what products work to lighten eyelids. Would an eye cream or serum be better? What products seems to work?   Thank you!! 
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BEAUTY PRO HoneydewK / BEAUTY PRO BEAUTY PRO / replied
Eye creams and serums may or may NOT work depending on what makes your eyelids dark.  For example, if you have deep eyes, then it's probably the shadow mainly contribut... see post
BATTLE OF THE MATTES (Eyeshadow): WHICH PALETTE DO YOU PREFER/SUGGEST
I want to try out an all matte shadow palette and there are so many out now that it's quite confusing, please share your thoughts or drop in a vote for one you love. Or If you want to share swatches or have images of the palettes side by side on any of these..I can only purchase online in canada atm. Thanks!   Here are the ones I'm looking at, from most interested to least:    KVD shade + light eye contour palette Viseart neutral matte 01 Too faced natural mattes palette  Tarte Tartelette Any others?    Edit: I'm nc40 with some dark lids so I find some mattes look ashy or muddy on me. I forgot to mention I wouldn't mind mufe as an option but there Are soo many to choose from, any suggestions for crease & transition must haves?
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BEAUTY PRO Anewxa / BEAUTY PRO BEAUTY PRO / replied
Thanks everyone for your suggestions. i ended up taking advantage of the vib sale and got both kvd and viseart. i hope both exceed my expectations!  see post
New UD Shadows
Can we talk about how amazing the new duo-chrome UD shadows are? I swatched them in store and almost fainted from the beauty. As much as I hate to spend that much per pan, I might have to just so I can own them all.   
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BEAUTY BOSS niki172 / BEAUTY BOSS BEAUTY BOSS / replied
Okay well bend my arm :) hopefully my Sephora has gotten it in (finally) or I'll probably just order it anyways - thanks for the input! see post
Which eyeshadow palette should I invest in?
I have pale blue eyes, very fair almost white skin (3Y01), and brown hair. I want to buy a Too Faced makeup palette - right now I am torn between Sugar Pop & Boudoir Eyes.    Which would suit my blue eyes better? I suppose my skin/hair factor in too but I don't know.   http://www.sephora.com/sugar-pop-eye-palette-P3931 84?skuId=1664903   http://www.sephora.com/boudoir-eyes-soft-sexy-eye- shadow-collection-P377630?skuId=1493907
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @LorettaLove1,   I agree with @cspriverratz - it really does depend on the look you're trying to achieve! I have the TOO FACED Boudoir Eyes Soft & Sexy Eye Shadow... see post
Any recommendations on a dark brown eyeliner?
I'm in search for the best eyeliner in a dark brown color. Any recommendations?
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BEAUTY PRO HoneydewK / BEAUTY PRO BEAUTY PRO / replied
If you like gel (cream) eyeliner in a pot, I recommend Nars eyepaint mesopotamia! see post
Hooded Eyes Help
Hello beautiful gals,   I have a serious eye shadow problem. I have fairly small hooded eyes. I always start by applying primer then a crease color. I have a simplehuman mirror so I do it very carefully and blend blend blend. Then I do my base colors and corners etc. but no matter what, by the time I blink they all blend a little more together and start looking muddy.   I've tried different primers including urban decay and too faced shadow insurance but same result. I use high quality shadows (burberry, dior) so I know it's not that.   Is it my technique? Any idea what I'm doing wrong?
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HALL OF FAMER ashleynne / HALL OF FAMER HALL OF FAMER / replied
One of my eyes has become a bit hooded (probably with getting older and losing elasticity) and I found Stephanie Lange on youtube makes great videos on how to work with ... see post
TF Natural Matte Eye Palette
Hi!  So I just purchased the TF Natural Matte Eye Palette, and I was wondering if anyone had any good looks; tutorials they would like to share. I'm open to anything, I just needed some ideas!   Thanks!
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SPECIAL GUEST Bellakay08 / SPECIAL GUEST SPECIAL GUEST / replied
Alright I will. Thank you! see post
Bought the giant Lash Stash collection...how do I return the ones I don't like
I got the big pack of LashStash mascaras and am way excited about finding the perfect mascara that will work for me.  However, so far I hate one of them (Lancome Hypnose Drama).  I think for a higher end mascara it is awful.  I am wondering how to go about getting a partial refund.  Should I contact the mascara company itself or go into a Sephora store?   UPDATE : Thank you to so many people who took my questions and posts seriously and responded kindly. It is my first thread and I am new to Sephora, the brands it sells, and this BeautyTalk community.   Since this became a lengthy thread so quickly, I thought I would give a quick recap of how I resolved my issue, and save some time for people who might be in the same circumstance I was and unsure how to proceed.     But before you read how I resolved the issue, I wanted you to get a picture of how I view myself as a customer.  You should know that to me every $1 is 100 hard earned pennies.  And if I put my money down for product, regardless of its size, I expect it to deliver.  In addition to being vocal about products through word of mouth, blogging, etc., I firmly believe in communicating with those directly involved with a product's production and distribution.  And through honest communication with companies about how I truly feel about their product, they almost always thank me reaching out to them (from as simple as nice thank you letter to as large as a coupon for free product).  So here's what happened:   I bought the $45 Sephora Favorites LashStash Deluxe 11-piece sampler (NO voucher) with the expectation that while I may not love everyone, that each one should be high-end performance-wise.  I also expected to use them all up and for it to last me a LONG time (think back to my $1 meaning a lot to me).  Years ago, I had previously fallen in love with They're Real and so I had something to judge the others against.  The first one I tried happened to be the Lancome Hypnose Drama and it was just not delivering.  So I watched some instructional videos and tried again.  Still not delivering (extremely strong smelling, clumpy and made my eye lashes stick together). So the vocal side of me starts wanting to let the company know and rectify the situation (yes, I'm talking about expecting a partial refund, exchange, etc.)  But I had only previously corresponded with companies who make lower-end products.  So what were the rules with Sephora and Lancome?  Was Lancome like Costco where they stood by what they sold so much that they would take care of everything?  Or like a Supercenter where you had to contact the manufacturer?  I was not sure and so decided to post my question to BeautyTalk and glean from your wealth of knowledge. So I posted and ya'll let me know that you cannot do partial returns/exchanges with Sephora--either return all the mascaras or none.  But neither one appealed to me.  I didn't want to give up on the others after the first failure.  I also didn't want to stand idly by and just be okay with a high-end product under-performing.   So I reached out again and most people agreed that contact with Lancome or both was best.  I also learned that there were new Stash sets out that had a voucher with them (and was like, "that is the best deal ever" and also bummed that they didn't include one in my kit). So I first called Sephora and the phone call was very rushed but polite and at the end she basically said that she was sorry that I couldn't get voucher but would add a certain amount of points to my account.  I really am not familiar with the point thing but from some of your comments, it is a way to get a free sample...cool. I still wanted to let Lancome know about my bad experience with their mascara.  Lancome makes the product and is the one ultimately responsible for its formula and how it delivers, after-all.  I waited for a SUPER LONG time to speak with someone, then got transferred, then dropped, and then a SUPER LONG time again.  But it was so worth it.  The Lancome consultant listened to everything and I asked her for tips and she documented my likes and dislikes.  Then she said she would mail me a check to purchase THE EXACT SAME SERIES of mascara (to the confused commenter it was NOT a full refund of the $45) because mine was obviously defective.  And I said, but the mascara was a little one, that is too much.  Then she said it was a gesture of kindness and to please give the company another try and highly recommended that I purchase over a Lancome counter instead of Sephora.  So, of course I said OK, sounds good to me.  And I will do as agreed.  Never in the conversation was I rude to the workers or demand compensation.  I did expect something, but not to the degree it was given.  Which only cements in my mind that Lancome (and kind of Sephora) are smart about wanting to help customers because we BUY their product with our hard-earned money. The company is entitled to make their own policy and direct their customer service to do as the company says.  The same goes with the stores who sell the company's product.  And the customer (that would be me and YOU) are also entitled to speak out to them and as many parties that we want.   Enough said.  It's time for bed.
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HALL OF FAMER itscarin / HALL OF FAMER HALL OF FAMER / replied
I got a Bobbi Brown gel eyeliner.  I stole my mom's once and I liked it, so I bought my own and when it came to me, it was much more dried out than her liner was, and I ... see post