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Bought the giant Lash Stash collection...how do I return the ones I don't like
I got the big pack of LashStash mascaras and am way excited about finding the perfect mascara that will work for me.  However, so far I hate one of them (Lancome Hypnose Drama).  I think for a higher end mascara it is awful.  I am wondering how to go about getting a partial refund.  Should I contact the mascara company itself or go into a Sephora store?   UPDATE : Thank you to so many people who took my questions and posts seriously and responded kindly. It is my first thread and I am new to Sephora, the brands it sells, and this BeautyTalk community.   Since this became a lengthy thread so quickly, I thought I would give a quick recap of how I resolved my issue, and save some time for people who might be in the same circumstance I was and unsure how to proceed.     But before you read how I resolved the issue, I wanted you to get a picture of how I view myself as a customer.  You should know that to me every $1 is 100 hard earned pennies.  And if I put my money down for product, regardless of its size, I expect it to deliver.  In addition to being vocal about products through word of mouth, blogging, etc., I firmly believe in communicating with those directly involved with a product's production and distribution.  And through honest communication with companies about how I truly feel about their product, they almost always thank me reaching out to them (from as simple as nice thank you letter to as large as a coupon for free product).  So here's what happened:   I bought the $45 Sephora Favorites LashStash Deluxe 11-piece sampler (NO voucher) with the expectation that while I may not love everyone, that each one should be high-end performance-wise.  I also expected to use them all up and for it to last me a LONG time (think back to my $1 meaning a lot to me).  Years ago, I had previously fallen in love with They're Real and so I had something to judge the others against.  The first one I tried happened to be the Lancome Hypnose Drama and it was just not delivering.  So I watched some instructional videos and tried again.  Still not delivering (extremely strong smelling, clumpy and made my eye lashes stick together). So the vocal side of me starts wanting to let the company know and rectify the situation (yes, I'm talking about expecting a partial refund, exchange, etc.)  But I had only previously corresponded with companies who make lower-end products.  So what were the rules with Sephora and Lancome?  Was Lancome like Costco where they stood by what they sold so much that they would take care of everything?  Or like a Supercenter where you had to contact the manufacturer?  I was not sure and so decided to post my question to BeautyTalk and glean from your wealth of knowledge. So I posted and ya'll let me know that you cannot do partial returns/exchanges with Sephora--either return all the mascaras or none.  But neither one appealed to me.  I didn't want to give up on the others after the first failure.  I also didn't want to stand idly by and just be okay with a high-end product under-performing.   So I reached out again and most people agreed that contact with Lancome or both was best.  I also learned that there were new Stash sets out that had a voucher with them (and was like, "that is the best deal ever" and also bummed that they didn't include one in my kit). So I first called Sephora and the phone call was very rushed but polite and at the end she basically said that she was sorry that I couldn't get voucher but would add a certain amount of points to my account.  I really am not familiar with the point thing but from some of your comments, it is a way to get a free sample...cool. I still wanted to let Lancome know about my bad experience with their mascara.  Lancome makes the product and is the one ultimately responsible for its formula and how it delivers, after-all.  I waited for a SUPER LONG time to speak with someone, then got transferred, then dropped, and then a SUPER LONG time again.  But it was so worth it.  The Lancome consultant listened to everything and I asked her for tips and she documented my likes and dislikes.  Then she said she would mail me a check to purchase THE EXACT SAME SERIES of mascara (to the confused commenter it was NOT a full refund of the $45) because mine was obviously defective.  And I said, but the mascara was a little one, that is too much.  Then she said it was a gesture of kindness and to please give the company another try and highly recommended that I purchase over a Lancome counter instead of Sephora.  So, of course I said OK, sounds good to me.  And I will do as agreed.  Never in the conversation was I rude to the workers or demand compensation.  I did expect something, but not to the degree it was given.  Which only cements in my mind that Lancome (and kind of Sephora) are smart about wanting to help customers because we BUY their product with our hard-earned money. The company is entitled to make their own policy and direct their customer service to do as the company says.  The same goes with the stores who sell the company's product.  And the customer (that would be me and YOU) are also entitled to speak out to them and as many parties that we want.   Enough said.  It's time for bed.
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HALL OF FAMER itscarin / HALL OF FAMER HALL OF FAMER / replied
I got a Bobbi Brown gel eyeliner.  I stole my mom's once and I liked it, so I bought my own and when it came to me, it was much more dried out than her liner was, and I ... see post
Under-Eye Setting Powder
I am looking for a good under-eye setting powder.  I know that Jaclyn Hill uses or well most beauty youtuber's use the Anastasia Beverly Hills Banana Powder but that comes in the palette and they don't seem to sell it just by itself.  The Anastasia seems to be the most popular I have seen when I watch makeup videos online.   Are there any other ones that are just as good but not in a palette?
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HALL OF FAMER malday / HALL OF FAMER HALL OF FAMER / replied
It's kinda small, smaller than the palm of my hand. The Besame powder is .21 oz while NARSis .35 see post
All-Time Fav' Eyeshadow Palette
Okay so I am having the hardest time picking a really good pigmented eyeshadow palette.  Nothing overly expensive or anything.   What is everyone's all-time fav' eyeshadow palette that they would purchase over and over again and use basically on a daily basis?   I am hindu, so i have light-medium skin color.  Some shadow colors don't look that great on me. like dark browns as my skin is already in that area lol...if a palette were to have those i would use it just as a underline on my waterline if that makes sense.   i love colorful colors and matte colors and especially golds. But i am interested in ones that have a varity of colors yet that suit warm/cool toned skin i am neutral in that department.  and something that is not an over-sized palette lol.   any suggestionss????
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Jill1228 / NEWCOMER / replied
Naked palette (the original) see post
How to use the laura mercier eye art artists palette
I just bought this new spring palette at the VIB sale. It is beautiful has lovely colors & creamy texture. I would love to get a few ideas on how to use it fora few different looks.
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BEAUTY PRO starrysparkle / BEAUTY PRO BEAUTY PRO / replied
I am absolutely loving this palette!  I am actually wearing it right now.  What I do is start with an eye shadow base.  Then I put Vanilla Nuts from lash line to brow bo... see post
BATTLE OF THE MATTES (Eyeshadow): WHICH PALETTE DO YOU PREFER/SUGGEST
I want to try out an all matte shadow palette and there are so many out now that it's quite confusing, please share your thoughts or drop in a vote for one you love. Or If you want to share swatches or have images of the palettes side by side on any of these..I can only purchase online in canada atm. Thanks!   Here are the ones I'm looking at, from most interested to least:    KVD shade + light eye contour palette Viseart neutral matte 01 Too faced natural mattes palette  Tarte Tartelette Any others?    Edit: I'm nc40 with some dark lids so I find some mattes look ashy or muddy on me. I forgot to mention I wouldn't mind mufe as an option but there Are soo many to choose from, any suggestions for crease & transition must haves?
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BEAUTY PRO Anewxa / BEAUTY PRO BEAUTY PRO / replied
Thanks everyone for your suggestions. i ended up taking advantage of the vib sale and got both kvd and viseart. i hope both exceed my expectations!  see post
Best mascara for very long but light lashes?
I have long lashes but they are dark blonde, I'm looking for definition and volume without clumping or the nasty spider look. Currently using Clinique high impact and just got a sample of the Too Faced Better Than Sex but I hate how clumpy my lashes get with both of them! Don't want to spend too much time combing them out every day. What are your suggestions?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @akwood,   I recommend the Yves Saint Laurent Mascara Volume Effet Faux Cils Babydoll. I love this mascara because it instantly separates my lashes and provides v... see post
Eye shadow palette recommendations for large, brown, deep set in eyes?
With the 15% off love note going on, I'd like to pick up an eye shadow palette or 2 and am having a tough time finding something that I like and that's different! I have very deep set, but large brown eyes and have lighter/fair skin (with dark brown hair). Any time I apply colors like blues, purples, or greens - they tend to make me look like I have a black eye.  My go-to's are the Urban Decay naked palettes and I'd really like to try something with more color.   Last week, an SA at Sephora suggested Innerstellar by Kat Von D after I explained the situation. She showed me how the dark blue actually had a lighter iridescent payoff on the skin - but unfortunately, after getting home and applying, I didn't see anything like this and just my usual black eye :/.   . And not just something I get to gently apply on the outer corners that doesn't actually show up :/. Or am I just doomed to only being able to use color on my eyes in this one single way??
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BEAUTY MASTER plm95 / BEAUTY MASTER BEAUTY MASTER / replied
What about the Laura Mercier Artist Palette? I think its still sold out online, but my local Sephora had a bunch in stock. It has plummy cool and warm neutrals. You migh... see post
Eye base primer
I have tried both Urban Decay and Kat Von D's but neither help with that pop of color I am looking for. I have neutral tan skin and some colors (like from Kat Von D's Chrysalis) just don't show up the way I would like them to. It's funny because they look great on my arm but don't show up as well on my eyes.    I have also tried a white base one (NYX) and it was so so. Still not the results I was hoping for (or see in youtube videos).    Do you have a favorite? And how much do you put on? I have tried a light coating, slathered on, something in the middle, have applied with fingers, brushes, beautyblender and sigh, no pop.    Any suggestions would be greatly appreciated!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @AngelZ!   Lately, I've been using the Smashbox 24 Hour Photo Finish Shadow Primer and LOVE it! I've tried many different eyeshadow primers and this one seems to ... see post
Has anyone who purchased the new LM artist palette experienced the same problem?
I was so excited that I finally got to try the new LM artist palette today. Unfortunately, I realized the black ink is all over my hand and desk. Has anyone else experienced the same problem or I just had a bad one? I tried to wipe it, but it still does not work. It is so disappointing because the palette is beautiful, but I really don't feel like getting ink all over my  hands and desk every time I use it. Not the quality you'd expect for something that costs $70 CAD  
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HALL OF FAMER KateLovesYSL / HALL OF FAMER HALL OF FAMER / replied
Starrysparkle had the same problem Ivy. She mentioned it in the Hauls thread (page 8). see post
Jaclyn Hill palate
Just wanted to let anyone who is interested know that there is still some Jaclyn Hill palates left in stock . They just went on pre sale at morphebrushes.com a few hours ago and probably won't last too much longer.
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BEAUTY PRO starrysparkle / BEAUTY PRO BEAUTY PRO / replied
I just got my shipping confirmation.  I thought they weren't being sent out until after May 1 so I was surprised to get the shipping confirmation! see post
Perversion?
So i bought Perversion. BEST EYELINER EVER! UNTILLLLLLL I went to sharpen it. And I have had to sharpen it EVERY SINGLE DAY since. It is terrible! I can't take it back to the store since i have had to sharpen down to half way over, but i am also now out like $20 or whatever i paid for any. Anyone else have this same experience?
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BEAUTY RESIDENT lallis0n675 / BEAUTY RESIDENT BEAUTY RESIDENT / replied
Too Faced Perfecteyes is the exact same way! I'd just get a stiffer formula (I like Estee Lauder Doublewear Eyeliner Pencil, it will smoke out just like Perversion does ... see post
Natural eye shadow palette?
Hi!! I'm looking for your opinions on the tartelette palette before I make the purchase. OR Any other suggestions for a natural eye shadow palette for medium skin tone and brown eyes? Thanks
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HALL OF FAMER shadetertiary / HALL OF FAMER HALL OF FAMER / replied
Coastal Scents is so easy to apply and blend.  Revealed is one of my favorites. That said, there are a lot of shimmery shadows in Revealed, so whether it's worth it dep... see post
i have a sea foam green prom dress with silver sequins, what should i do for my eyes?
BEAUTY BUFF Libellules / BEAUTY BUFF BEAUTY BUFF / replied
I wore a similarly colored dress to a wedding this weekend. I have brown eyes and used my Naked palette - specifically Half Baked, Smog, and Dark Horse. see post
Brow gel: Marc Jacobs or Anastasia?
I can't decide! I have used the Anastasia one (which I like) and I am debating between whether to switch to something new (and uncertain) or stick with a repurchase. Anyone tried both? Or any suggestion of other clear brow gel? 
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HALL OF FAMER guzelkiz / HALL OF FAMER HALL OF FAMER / replied
NYX Control Freak!  I actually was a long time faithful user of the Anastasia clear brow gel and I had heard so much about the NYX one that a couple months ago when I wa... see post
Depotting, help needed!
I've decided it's time for me to depot some of my eye shadows.  There are some singles and palettes that aren't getting much love because I forget about them so it seems like reorganizing them and depoting is the way to go.   I'd been considering Z palette, but then I swore I read somewhere that the construction is cardboard-based and not super durable.  I'm worried about this because the makeup palettes and singles I have that have come in cardboard (I have some by Benefit and Smashbox) always seem to get dingy looking on the outside over time.  Accordingly I'd prefer a more durable construction like plastic so it holds up better over time.  Also hoping for a brand with a range of dimensions as I'd like something that fits into my existing makeup organization system, if possible.   Any suggestions?  I know brands like Mac make some, but the collection I have is from so many brands that I don't think something brand specific would be effective since I want to keep like colors together and many of them are near dupes from different brands.
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HALL OF FAMER jisub89 / HALL OF FAMER HALL OF FAMER / replied
Thanks SocialQuota--that was a really helpful post! I know Z-palette sells a pryer so I'll probably get that. And possibly make this a summer project to minimize the wor... see post
Baby / Ballet Pink Eyeliner Pencil for Waterline
So I'm creating a makeup look for a fashion event. Fun. I've already created the look and sent it to the actual makeup artists, but an element i left out (intentionally, because i want to do my research and then i'll buy it myself) was that i want a light pink pencil for the girl's waterline. This apparently is not much a thing, because i've only found one thus far (MAKE UP FOR EVER aqua liner, which looks good but i'd like to see my options).   Anyone know of a light cool toned pink liner ? Pencil form. I'm open to lilac too. NARS rue bonaparte is too flesh toned.    any ideas ? thanks friends !
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HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
Tell me about it, I alllllways gravitate toward it in stores see post
Too Faced Better Than Sex Mascara or Benefit Rollerball Mascara?
Which one is better?
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BEAUTY BOSS MNSnowPrincess / BEAUTY BOSS BEAUTY BOSS / replied
BTS!!!  100%!!    I have like 15 tubes of it (okay exaggeration) in my bathroom in the case the discontinue it!  see post
Tarte Matte Eyeshadow Palette worth it?
I just received notification that this palette is back in stock and I'm wondering if it's worth purchasing? I remember being so disappointed when it went out of stock...but than the KVD palette came out. I grabbed the KVD shade and light eyeshadow during the event, so not sure if I should invest in another neutral matte palette.    How is everyone's experience with these 2 palettes? Which one do you think is better? Or are both of them a must have?
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BEAUTY BUFF sertenity20 / BEAUTY BUFF BEAUTY BUFF / replied
I have the tart elite palette it's amazing and also limited edition if you don't get it now it will go out of stock again it's a very popular item right now see post
PSA
i ventured out of my cave today and was bombarded by a plethora of raccoon eyes.    what on earth are these ladies thinking? seriously, when i see you, this is all i can think of:   what are some of your biggest fashion and makeup nonos? anything that makes you want to claw your own eyeballs from your face?  
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BEAUTY PRO elenaargent / BEAUTY PRO BEAUTY PRO / replied
While I agree with some of things on here a few things are people's personal preference like overdrawn lips or bug eyebrows like Lily Collins or having the Kim k contour... see post
I'm looking fo a good waterproove khol crayon. Which one are you is the best?
I'm looking fo a good waterproove khol crayon for this summer. Which one is the best?
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HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
Hi, Ame22! Are you looking to use the liner on your lash line/waterline or on the outer lash line?   If you're opting for the outer lash line, to help prolong the wear... see post
HELP!
Okay so I have a problem, I have no color to my makeup style what so ever and I need to switch things up!    Generally I use neutral colors with a black eyeliner.   It's time for a Revamp on my eyes...        Below is a picture of me and my normal makeup, I can attach another picture if requested.     Hope you guys can help!   Smoore          
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SPECIAL GUEST smoore97 / SPECIAL GUEST SPECIAL GUEST / replied
Okay you guys are really helping! I was always told to go blue but when I wear blue I look like a smurf painted my face... and not in a good way and with my skin tone gr... see post
Concealer Help!!
Hi everyone, I was hoping that someone would aid me on my hunt for concealers. I have a warm undertone and light-medium skin, very dark in summer and very porcelain in winter, and I was hoping for some advice. I have combination skin (oily on cheeks and nose, dry on forehead) and very, very red cheeks. I'm looking for something that's natural enough for me to wear to school, but will also fully cover my dark circles, of which are pretty prominent for my age.  I've had the Nars concealer in Honey, but that's WAY too pink, and I've tried the Bobbi Brown corrector in Light Bisque, but that's way too light. I'm looking for something that's in the $20 dollar range; if it's any consolation, Tart'e my favorite brand. Any help? 
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BEAUTY BOSS Kate418 / BEAUTY BOSS BEAUTY BOSS / replied
Thanks! Yeah, I ended up with the Maybelline concealer...its light in texture and works perfectly! Thanks for helping! see post
What shade in the brow wiz?
I'm blonde headed but have really dark eye brows. Wanting to purchase Anastasia Beverly Hills Brow Wiz, but unsure of what color to get. Any suggestions?
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HALL OF FAMER sparklekai / HALL OF FAMER HALL OF FAMER / replied
what randee said!     caramel is the top shade see post
Too Faced Natural Matte Palette
Does anyone know if/when the new Too Faced Natural Matte Palette will come to Sephora? It's saying Ulta exclusive right now, but will it stay that way? Thanks!   Also, I can't find the thread where I thought people were discussing it (did I imagine it? did it disappear?) so I want to know what your thoughts on this palette are!     EDIT: I found the thread (page 17, why)! http://community.sephora.com/t5/Beauty-Confessions /Spring-2015-Collections/m-p/1909617#M90412
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BEAUTY MAVEN beautytothebone / BEAUTY MAVEN BEAUTY MAVEN / replied
It's online at sephora right now!  see post
I just can't figure out how to apply eye liner!
I just can't figure out how to apply eye liner without getting a messy, smudgy, icky line. I've tried different formats: pencils, felt, liquid, gel, smudging, etc., but nothing seems to work. It looks like a 5-year old has applied it. I've tried looking up when applying, looking down.    The other thing to note is that I have extremely fair skin and naturally blonde hair/lashes. So I think that accentuates the problem as eyeliner really stands out.   I've looked on YouTube and have not found any good tutorials.    Anybody have any ideas or links to awesome tutorials?   My next step will be to book some time at the makeup counter at Sephora.   Marie
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BEAUTY BUFF sertenity20 / BEAUTY BUFF BEAUTY BUFF / replied
Have you tried maybelline master precise liner its a liquid liner in pen form and it's the easiest liner I've ever used I've never had a problem with smudging and it's b... see post
Eye Makeup for sensitive eyes
Do you have any eyemakeup recommendations for sensitive eyes? My eyes are always watering and itchy due to allergies. I would love to find more products that stay in place. Eyeliner, eye shadow and mascara recommendations would be appreciated!
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BEAUTY BOSS MNSnowPrincess / BEAUTY BOSS BEAUTY BOSS / replied
Stila eyeliner. OMG. HG item can't get any better! It stays in place all day! Sometimes when I go out I forget to take my makeup off at night. OOPS and I wake up and my ... see post
Sephora collection eyeliner
wondering - how would you wear a color like strawberry macaroon? I'm a bit wary of a pink eyeliner but very tempted!
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BEAUTY BOSS ydnam / BEAUTY BOSS BEAUTY BOSS / replied
I try to avoid my waterline because of my contact lenses - but I do like the ideas below :) see post
ABH Tinted Brow Gel
Is the ABH Tinted Brow Gel being phased out?? It's out of stock on Sephora's website, and I can't find it on the ABH website... Anyone know anything about it??? It's one of my favorite brow products.
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HALL OF FAMER DiVWA / HALL OF FAMER HALL OF FAMER / replied
Check out Blinc's version of gel or LashFood. The LashFood brush is nifty. see post
Want to add to my eyeshadow palette collection.
Not sure who can help me with this.  I already have Naked 1 and 3 eye palettes as well as a palette from De Balm.  I want to add another palette to add on to what I have to help spice things up a bit, but not with too bold too crazy rainbow colours.  I seem to have lots of nudes.  I have my eye on the Chocolate Bar Palette, but they seem to have similar colours to the Naked ones.  Any suggestions?  I am thinking the maybe up to $60-65 range.
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BEAUTY BOSS ap142193 / BEAUTY BOSS BEAUTY BOSS / replied
I wanted this palette so bad, but I couldnt get my hands on it....so I bought a single of Black Honey and another single of Choc. Covered Cherry (not from the palette). ... see post
Eyeliner Transferring To Corner Of Eye
Hey there,   I've been noticing that my gel liner has been transferring to the corner of my eye for the last while. I've been using the Maybelline Eye Studio which is a great affordable product. I never use to have issues until the last while. I love to experiment with different brands as a whole so if the issue is the product I can easily just change to a different one. 
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HALL OF FAMER ChicDabbler / HALL OF FAMER HALL OF FAMER / replied
Have you tried setting the gel liner with a powder? I usually pat some eyeshadow on top, or when I'm applying translucent/finishing powder like meteorites I will also du... see post