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mariee
switched browser to IE and reordered - no more unsuccessful authorization errors!

after 2 unsuccessful authorizations on the same order I don't know what else to do -- contacted Sephora twice and was told by the 2 BAs that I talked to that they will contact me within 24 hours.....still no call and the latest call was Thursday night EST. I have never had a problem like this with Sephora and am disappointed in the fact that they cannot find what is wrong.

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Answers: 2
beirtchailini
Answered
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I was having difficulty seeing the products I usually purchase and couldn't check out.  I installed Google Chrome and everything loaded as it should.  My original issues were using IE.

keelybt
Answered
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Hi Mariee.  I'm really sorry you were not contacted regarding your order.  I'll be happy to forward your feedback to the appropriate contact.

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    • keelybt
    • mariee
    • beirtchailini