alexiis
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returning used products?

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i've heard people say in reviews that they've tried something & didn't like so they will be returning it. so.. you can return a product once you've used it? does sephora just toss it then?

makeupdiva3

Re: returning used products?

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Hi, I recently purchased a Bite agave lip mask but am seeing no result. I actually think it's making my lips worse! The tube has a foil that you must puncture to use... will sephora accept this even though the foil is already punctured? 

melissabt

Re: returning used products?

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@Makeupdiva,

 

I'm sorry to hear that the product is not working out for you!

 

Please contact your local Sephora Store http://www.sephora.com/store-locations-events. as they will be able to better assist with questions that you may have about your return/exchange. Thank you.

<3 Melissa
sephorafanss

Re: returning used products?

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I bought a Mia 2 in April and I was fine using in the summer. However, there are lots more breakouts after using it in the winter now. Can I still refund or exchange it if i have the receipt?

miabt

Re: returning used products?

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Hi sephorafanss,

 

As the purchase was made more than 6 months ago, we recommend visiting your local Sephora store with your original receipt to see if you can exchange/return the item. If you have misplaced the receipt, you will need to provide a government issued ID.  It is also up to the store to accept or deny a return.  Your local Sephora location can be found here>http://www.sephora.com/store-locations-events.  Thanks!

 

xo, Mia

ari25

Re: returning used products?

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I bought an eyebrow pallete a while back, and want to get a darker color. Can I exchange it in the store for a another color if mine has been used?

melissabt

Re: returning used products?

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Hi Ari25,

 

I recommend visiting your local Sephora store with your original receipt to see if you can exchange the item. If you have misplaced the receipt, you will need to provide a government issued ID.

 

It is also up to the store to accept or deny a return. I hope that this information helps!

<3 Melissa
linnylinh

Re: returning used products?

I ordered a Shiseido powder foundation, I used it before and really liked. However, i got the color just a little dark for my skin which is a I20. Can i return it in the mail for an exchange? 

laurabt

Re: returning used products?

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Hi linnylinh,

We are happy to accept returns of any gently-used products for a refund in a Sephora retail store if you still have your receipt. You can return products without a receipt within 60 days of purchase for an exchange or store credit only. Please view our return policy here > http://bit.ly/KI3Ae3

:smileyhappy: -Laura

fmiuc

Re: returning used products?

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Bought a lipstick from sephora two days ago and accidentally close the cap with the lipstick not fully retract..  Can I return or exchange in store?

RandeeBT

Re: returning used products?

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Hi fmiuc,

 

I am sorry to hear about the issues you have been having with the lipstick you recently purchased. You can definitely exchange the lipstick in the store. :smileyhappy:

Best,
Randee
CrazyWoman29

Re: returning used products?

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what happens if I bought an eyelash curler and tried it out and didn't like it? I can still return it right?

 

miabt

Re: returning used products?

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Yes!  We accept gently used products for return/exchange.  I'd suggest visiting your local Sephora or giving them a call for assistance with returning your eyelash curler :smileywink:

 

xo, Mia

valentinab324

Re: returning used products?

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Dors it matter if you bought it someplace else ? Because I recieved a gift from my friend its actually a foundation ant it gets kind of cakey on my face ... can I still return to sephora just for an exchange another type of foundation? Even though I dont know were it was originally purchased?

miabt

Re: returning used products?

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Hi valentinab324,

 

I'd suggest asking your friend where it was purchased from, as we do not accept returns for products that were purchased somewhere other than Sephora.  Sorry!!

 

xo, Mia

kissXmakeup

Re: returning used products?

I got color matched for a foundation in sephora recently and it looked fine in the store. I wore the foundation a couple times during girls night out. The other day I wore it during the day to school, looked in the mirror & HOLY mother of black pearl. My face was Orange, darker than it should be. It was way scary. Definitely not something I am going to keep, so it's going back today. I have had issues with color matching previously and I think I give up. haha

abbyxqg

Re: returning used products?

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So similar to my experience. I purchased 260 dollars makeup from Boston Sephora, and I was so grateful to my Beauty Expert who seems so gentle on advising and truly care for my cosmetic literacy. 

However, when I wore the makeup on my college graduation ceremony in the daylight, I was shocked about how deep skin tone it is on me....

 

I should be really really really careful and do some try-out before I decide to open them right on my ceremony day.

 

However, still feel hesitate to return it, since I am an Asian and returning generally not making yourself feel good but guilty and sneaky

 

TheBlueImpulse

Re: returning used products?

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Or sometimes you can't anticipate how a colour will look on your face. I think it's nasty to use the samples out there on your face, who knows who's been using them on their eyes and/or lips, etc. It's really unhygienic, so I test them out on my hand and try to imagine what they'd look like on my face. I bought a lip colour that looked great on my hand, but made my lips look like they'd gotten frost bite. It's the first time I've returned something, but for a $28 lipstick that I know I won't use ever again, I don't feel guilty at all. Especially since I practically invest over $300 a month in Sephora products.

baazigar

Re: returning used products?

i return stuff i dont like that is MORE then gently used to sephora all the time! i live in toronto, ontario, canada so im not sure if maybe the sephora return policies vary worldwide. as far as i know, if you have your receipt you can get a full refund NO MATTER how long ago the product was purchased. if you dont have a receipt then you can get the value of the product on a gift card.

monicaliz

Re: returning used products?

People like you ruin deals like these.

mitch55

Re: returning used products?

If you are returning more then gently used products, very often...

 

you will be cut off soon! Sephora does not have this policy so that you can take advantage of it, it is there so that clients are comfortable with buying a product and being comfotable with the fact that if they recieve a reaction, or they don't see the results they want.. they may return it.

 

... so please stop taking advantage of the great policy that they have here!

 

 

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    • keelybt
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    • TheBlueImpulse
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    • linnylinh
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