return without a box and a receite

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So I am a VIB and I sent my cousin a foundation 2 months ago and she finally shipped it back because she doesn't like it. I want to return it but I don't have the box and the receite. Do you think they will let me return it?

Re: return without a box and a receite

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If the order is showing on your online account, you can print and bring with to return. I've returned without a receipt & no problems, you can make an exchange also.

Re: return without a box and a receite

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Hi g9406,

 

We'd recommend contacting your local Sephora to explain your situation, but it shouldn't be a problem. 

Whimsically yours,
Janine

Re: return without a box and a receite

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thank you! 

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