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I bought an Urban foundation and after a few uses realizes it didn't fit my tone. I have the box but no receipt. Can I exchange it?
don't know who to contact about this. it's really annoying to see that notification bubble and not know what it's for!!
Hey I was just wondering how I get "points" on Thanks
Why cant store credit be used online ? I dont understand, the money goes to Sephora regardless, and there are so many items that are online only. I know i cant be the only one that hates this, it makes me sooo mad becuase i hate going to store when i can place orders online from home. but then if i ever return something without a receipt i get stuck with store credit that just sits in my wallet forever. is sephora ever gonna change this ??
Most recent order has the status unsuccessful authorization but the charge went through just fine (checked with cc company) so why does the order have that status? There should be no issue...
iOS v Android
Are there any plans to release a Sephora app for Android phones?  I just switched from iphone to Droid, which has been awesome, but I do miss my Sephora app.  Made ordering and researching my products very efficient.  Thanks!
If I am in Canada, Why can't I use my gift card online? The lady at my local sephora store said I could.
Hi! Today I placed an order, and later when I check my credit card information online, it appears that I've been charged twice! I checked my order status on Sephora and it seems like I only have one outstanding order.  I emailed customer support and received a confirmation email with my ticket number, however I'm unsure of what to do next.  Is there any way to get my money back? This has never happened and I've ordered from Sephora tons of times! This is very upsetting.   Thanks in advance,  Diana.
I have purchased from sephora in 2010 products worth more than 350$ why am not a VIB yet? and how long being a VIB will last?
I had some really great service today, and the cute associate gave me a slip of paper with the website where I could basically review her as an associate, saying that she made recommendations, gave me a sample, etc. The sad thing is, I have misplaced the slip with the website on it. Can someone please put me in the right direction? The associate was so fantastic, and I want to give her credit!
Can I still receive points on an in-store purchase, my original beauty insider card...i forget which email I used. So I carried on with my purchase after being told I can register for a new card and redeem the points online. So far I have already registered for my new beauty insider membership. How can I get my points on my in store purchase?
are certain prices online only? please answer! thanks
I bought a concealer during the 15% VIB sale, and it ended up being the wrong color. Can I evenly exchange the concealer for another color, or will I have to pay a price difference?  
I placed a reorder and got (  Unsuccessful Authorization ) in the status again ! I may rethink buying from Sephora =/ 
Hi   I placed an order on the 24th of April 2015 and after checking out I saw ( INITIAL )  under STATUS in the printed receipt, few days later when I checked my order status I found ( Unsuccessful Authorization ) what does it mean ? Do I have to reorder and pay again !?      
Will Sephora match another stores / companies price or give away? I want a product, and want to buy it from Sephora but the product elsewhere is being offered with 2 freebies with purchase. This doesn't even coun towards the using only one code...I want the points but it's a better deal at the other store, same price., just 2 free items which make it worth it.
Hello, I cannot link my VIB Rouge card to my online account and I've never get email or mail about the promotion and sale info. Please let me know how to link my VIB card to my online account and receive the email/mail about the promotion. Thank you.
Hi there,   the sales person scanned my one 100 point reward twice but I only redeemed one item. Can you add back the 100 that was taken off mistakenly?   Thanks! 
Hi, I didn't know I had this second account and I wanted to know how I can delete it. Also, I noticed that I had recieved points here from a recent purchase and wanted to know if I can transfer them to my primary account.
I am a VIB but my online acct only shows beauty insider, and some previous purchases are missing. Can someone please help me link the acct? Thanks!
I need to link my two accounts, on one i have over 350 points and on the other i just have 40.. please help!
There's always some items purchased in store disappeared in my purchase history. I bought about 9 items in one time, but only 4 was showed in the history.  I became VIB on April, 18th but haven't received the welcome email yet. And I became VIB Rouge on 19th, will I receive both welcome packages or just the VIB Rouge package?   
I have a perfume that I bought about a year ago but just don't like it. There is about 90% still left in the bottle.  I have the box and can print out my order information.  Question is, can I still return it?
Hello! I purchased a foundation and concealer online on April 9th. Couple days later I received an email with a 15% off coupon starting April 16th. Is there any way I can get the price adjusted without needing to bring the items to the store to refund and repurchase?    Thank you!
How to connect my VIB card to my online account?
I am pretty good about receiving emails, but this time I didn't receive any.I also didn't receive an email for my past order although i received it already??