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Customer Support
I've been waiting for a few weeks for it to come back in stock.  I signed up for email alerts and still haven't heard anything.  I don't think it's been discontinued because Sephora employees in the store say it's one of the most popular products and shades.  Please let me know how much longer I'll have to wait!
Why cant store credit be used online ? I dont understand, the money goes to Sephora regardless, and there are so many items that are online only. I know i cant be the only one that hates this, it makes me sooo mad becuase i hate going to store when i can place orders online from home. but then if i ever return something without a receipt i get stuck with store credit that just sits in my wallet forever. is sephora ever gonna change this ??
don't know who to contact about this. it's really annoying to see that notification bubble and not know what it's for!!
I just became a VIB Rouge member upon making an online order. I received the welcome kit but not the actual VIB Rouge card. Should I go to my nearest Sephora to ask for one?
Can I use paypal to pay online?   
Hey There, I just placed an order, and money have been taken on hold from my card, but now it says unsuccessful authorization. So I'm just wondering, what's going to happen next? Is my order came through, or my money will come back to my card? i want this order so bad
If I am in Canada, Why can't I use my gift card online? The lady at my local sephora store said I could.
I just signed up for a Sephora account and it shows that I have 0 points. I have a physical Beauty Insider card with points, but there's no way for me to merge my card with my online acct. Is there a way to do this?
Hi. I recently reached the the VIB ROUGE status at a sephora store.. I was only given the VIB ROUGE red card... I thought that you get a vib rouge kit with a free bite lipstick.... was that for a limited time only?
Hello  I wanted to ask a question about my beauty insider points... I had over 500 hundred. Now I only have 500 . I did not make any purchases. PLEASE HELP!
Can anyone help me track down the Elizabeth & James 100 point perk perfumes- both scents! I'm in NYC on holiday- so buying online isn't an option. Any Beauty Advisors able to tell me what store to go to to find some? Thank you!!!
I bought an item online but i misplaced the shipping invoice. I have previously returned an item that i bought online to a store just using my order printout from my profile, and i had no trouble in getting money put back onto my card. I tried recently to do so and they said I couldn't return the item because the invoice i printed out from my profile didn't have a bar code, and that i could only get store credit. So my question is, did the previous associate give me a refund when they weren't supposed to, or should i be able to get my money back as long as i have the printed invoice from my account?
i am a high school senior and prom is coming up... i was wondering if you all did in home make overs for events.
Why dont you ship worldwide? I live in Denmark, and REALLY wanna shop on this website, but because you dont ship worldwide its impossible :-( Im begging you! please ship worldwide!
I had two accounts and would like to delete this one since it is no longer necessary. Can someone help! Thanks 
My VIB status isn't showing up online, is there a way to fix that? I'm not sure if I have accidentally created two accounts. Thanks!
Heya, I just went to Sephora to return a product worth $24 and then bought a Dior lip maximizer ($37) & a daily makeup brush cleaner ($10). After returning the product, this came to $24.15. I mentioned my beauty insider account but I don't think she got it as there are no points added. Any way I can still get it? I'm so close to VIB!
Heya,   I just placed my first online order which was $90 CAD excl tax + shipping. However, it only added 75 points. Did I do something wrong or did I overlook something?   Thanks!
I have two insider cards and I want to combine them so all they points are on one card and under just one email address. How do I do this?
I recently bought the Clinique rinse off foaming cleanser. I used it twice and it made me break out and gave me an incredibly dry skin.   Even though I used it twice and I don't have a receipt, can I still return it?
I really love MAC and I wish Sephora would carry it so I could by all of my makeup at one store. 
iOS v Android
Are there any plans to release a Sephora app for Android phones?  I just switched from iphone to Droid, which has been awesome, but I do miss my Sephora app.  Made ordering and researching my products very efficient.  Thanks!
Hi,   I'm posting this here because emails to customer service, calls to the Rouge concierge, and general store inquiries haven't been able to provide me with an answer. When will this color be available on the website again? Is it discontinued? Are stores still receiving stock of the item? When the line relaunches, will this color be included?    Thanks! 
I had some really great service today, and the cute associate gave me a slip of paper with the website where I could basically review her as an associate, saying that she made recommendations, gave me a sample, etc. The sad thing is, I have misplaced the slip with the website on it. Can someone please put me in the right direction? The associate was so fantastic, and I want to give her credit!
I have a package from Sephora coming tomorrow! Unfortunately, I will be busy with my studies and I will not be home. My grandmother may open the door and I panicked today at the thought that she may have to pay my Courier Duty Fees? (Is that what they are called?) This package was paid by my friend and he ordered online for me off of the Sephora Canadian website and he paid the amount + shipping + duty fees. I was wondering, will I have to pay more fees at the door? Or am I good to go?   *The courier is Canada Post I believe, I was tracking my package   *How much extra would I have to pay?  
i don't have a credit card or an atm card so unfortunately i can't shop online easily.  whenever i go to my preferred Sephora store, they always seem to have a 500 point perk that's all skincare.  does this vary from one store to another?  is there a way to know when they change them up? thank you!
i was just checking out the 500 point perk and i noticed it was repeated 3 times in less than two weeks last week it went from the previous Lancome point perk and about 2 days later the Laura Mercier one and now again there is another repeat i was just wondering if that was meant to happen or if it's just something going on with the online point perk?