Hey Beauties! I just purchased a fragrance for Mother's Day with the notion that I would be getting 3x the points along with that purchase. However, upon checkout I only received the standard amount of points. Is there a delay between a purchase and when bonus points are added on to my account or did I make a mistake somewhere? After this purchase I am literally 2 points away from VIB and this is actually killing me.
Why cant store credit be used online ? I dont understand, the money goes to Sephora regardless, and there are so many items that are online only. I know i cant be the only one that hates this, it makes me sooo mad becuase i hate going to store when i can place orders online from home. but then if i ever return something without a receipt i get stuck with store credit that just sits in my wallet forever. is sephora ever gonna change this ??
Hello - I placed an order on 4/8/2016 which was for 3 orders of the Shiseido Urban Environment Oil-Free UV Protector Broad Spectrum SPF 42 For Face. However, I only received ONE in the package I received today.
Please kindly send TWO more to the shipping address as I do not want a refund for the missing items.
I called the customer service and waited for 40 mins, and no one answered. I also emailed to your company, and I only received a reference number. I received a shipment with my name and address, but the stuff inside and receipt are not mine! I feel so disappointed, and I do not know what I should do!! I mean I spent 170 bucks on my order, and I received a wrong order, and no one even give me a response!!
I signed up online, so I never received a card or account number. Now, every time I shop in-store, they have the hassle of looking me up in the system so I get my points. Is there any way I can get sent a card for my account?
Hello, I've ordered a couple of products on April 8th. I've waited so long for my track number but i never got it. i later realized my status says Unsuccessful Authorization. what should i do?? please help. thank you.
I've purchased from the same JCP Sephora in the past, and the points usually show up within a few hours. How long should it take for the points to be added to my account? I still have the receipt if from my purchase too if I need it...
I got a message that my package arrived yesterday at my house but it was nowhere to be found. I spent $187.42 and haven't recieved my package. what do i do? i have called and asked my local USPS said they delivered it, but i did not recieve it. My order number is . Please and thank you
I think when I signed up for my BI account the girl typed in ".ca" instead of ".com" so now I have 2 accounts under my name. Is there anyway I can get them merged together and under the correct email? One of them is VIB and one of them is BI and I would like to receive the emails, coupon codes, etc. that are linked to my VIB account. Thank you!
Hi! My birthday was on Mar 2nd, so I was waiting for the email that sephora usually sends on birthday month to get my gift at the store. But since then, I haven't got any email from sephora.. It's been a month since my birthday... should i just give up and wait for my next birthday or is there a way that i can get it online or in store?? ps. I am a beauty insider so there are no clue why I haven't got my birthday present email.. i always get emails from sephora via email tho.. pls help me ( Thanks!
Hi, I'm trying to cancel my account because I accidentally made a second account instead of signing up with my original beauty insider card i got from sephora. I really would like to be able use my normal email.
I bought two of the bite beauty amuse lipsticks today , but one of the boxes had a totally different color and was from the butter cream lipsticks. I was very upset because it was something completely different, and was not wait I paid for.
Hello, I've recently purchased 3 items in an order but I want to return 1 of those. I lost the attached returning form and couldn't find anywhere to print it out. What should I do to return it? Can I print the order summary in my online account instead of the returning form and send it with the prepaid returning label? And the point is how can I inform them that I just want to return 1 item, not the whole things in the order I made?
Hi - hoping that I can get a better response by using this forum, as I emailed through the same query and the "information" I received back was simply the phone number. Can I please get a real answer or solution? I do NOT have a phone as I am only visiting here short-term and heading back overseas shortly. For some reason, I am TRAPPED on the Candian version of Sephora.com and can't get it back to the US version, even though I'm in the US, I will be using a US credit card, and the products will be shipped to the US. I'm not sure why it's still re-directing to the Canadian website... I have tried clicking on the link to visit the international pages, I have restarted my browser, and even my computer. I hae cleared all of the browsing history and cookies. I have tried clicking on the link from the newsletter that's emailed to me. I have tried to visit the site through a proxy. No matter what I do, I'm still getting stuck on the Canadian version - with the Candian prices and the product restrictions (which, of course, include products that I am trying to order)
My purchase came in the mail today,with my purchase I got to choose 3 samples that i was super excited to try but as I opened my box I did not receive any of the samples but they were listed on the receipt , why did i not receive them ? Im a little dissapointed
Hi all, I'm sure this has happened to some others too, so I wanted to check in and ask-- where did all my points go? Yesterday, I was in a store to purchase the Sheseido eyelash curler (which works wonders!!), and at that time I had 127 beauty insider points accumulated. I opted to keep them instead of choosing a 100-point gift, but I did choose to receive my free birthday gift! Then I went home, logged into my Sephora App to see my account, and it has said 0 Points since then! Where did all my points go? Is this a glitch caused by logging into an online platform or do they all disappear to be processed or something? I miss my points... I hope they come back to me... Any insight would be appreciated! Thanks everyone, have a beautiful day
I placed an order around 1 this morning and just got an email stating it was cancelled because they couldn't confirm my payment information. I just used my card to order something on Jeffree Star and it went through just fine, the order has even shipped out. Can someone help me with this?
Hi. Made an order on the US website from New Zealand with an NZ credit card for items to be shipped to US address. Status shows as: Unsuccessful Authorization. I have had no email from Sephora explaining this, however my money has been taken. I would appreciate contact from Customer Service promptly. Thanks