I made an order on November 17, it was shipped on November 19, then on November 20 the tracking information said AS REQUESTED BY THE SENDER, THE PACKAGE IS BEING RETURNED. CONACT THE SENDER FOR ADDITIONAL INFORMATION. / THE SENDER REQUESTED THAT WE RETURN THIS PACKAGE. The UPS Tracking says: Returning to Sender, In transit. The order was paid for and shipped according to my order history, but why is it being returned? I never requested this or canceled anything and my credit card is still charged. I don't understand why Sephora would request that my package be returned while it was in transit - has this ever happened to anyone before?
Are there any plans to release a Sephora app for Android phones? I just switched from iphone to Droid, which has been awesome, but I do miss my Sephora app. Made ordering and researching my products very efficient. Thanks!
Hi everyone, I'm returning a Glo Science Teeth Whitening Device that I purchased on Oct 26 and I used nine times of the whitening gel (there were ten whitening gels in the original package). However, I had canker sore and sore teeth after using it (I thought I could finish the whole treatment but I cannot stand it anymore, and the result is not as great as I expected). Neverless, I called in Sephora and asked if I could return it even I almost used up all the gels in the package, and the customer service representative said it's okay and simply to print the return slip from the sephora website. I did what she instructed, and then I realized that I forgot to return the charger of the device. So I read the return instruction again online, and on the web it says that I need to fill out a return form with the item return. However, I cannot find any return form in the sephora box, probably I threw it away without noticing it. Here're my two question now as the CSR was not giving me the full return shipping instruction: Is it okay to return an item without filling out a return form? Can I actually return the device even after almost finishing the gel? Can I make another shipment for the missing part of the device? I purchased on Oct 26, and the shipment date was on Oct 27, and on the tracking of my return item, it'll be delivered on Nov 27. Does this count as within the 30 days windows? This is all getting messy now, and I'm so panic and your help will be greatly appreciated. Thanks!
Hey beauties! I'm hoping someone can help me figure this out. I remember a few months ago I was able to view my purchases from the first time I signed up at Sephora to become a BI (February 2015) to the most current purchase. However, now I am only able to view 2 pages worth and a majority of them are samples. I've emailed customer service twice with zero response so I'm hoping fellow BI's can help a sister out! Thanks so much x
i am a vib when i the 20% the first order , and when i check my order , the STATUS is Unsuccessful Authorization, what' mean? my credit card bank said my card is normal , and when i order the second order , they said i can't used the vib code ,because i am a vib roger now ! who can tell me what the proble in my order and my account?
I am a VIB and have my 20% off discount available to use between today (11/13) through 11/16. Can I use the discount more than once in that time period? Looking to purchase items online today and then possibly again store tomorrow.
I recently received an order that has a damaged item, Voyage d'Hermes 4.2 oz refill. The box is leaking and I have not opened it. The problem is, I bought it during the VIB Rouge sale and it's an online only item, so I can't exchange it in-store. And since online orders can't be exchanged through mail, is there any way I can return the item and re-purchase it at the same sale price?
I placed an order earlier today, and still haven't received a confirmation email. Also, the number of my points hasn't increased yet. But Sephora already took my money in the debit card. Can anybody help me with that?
I just went to Sephora today and made a few purchases, the cashier was nice enough to ask for my email so that my purchase was recorded on my online beauty insider account and could earn points. Last time I had made a purchase from the same exact Sephora my purchase was immediately recorded and I earned my points for that purchase, however this time my most recent purchase was not recorded onto my account. I appreciate the help with this.
Hi, so I bought the Clarisonic Mia 3 K-Beauty set for $199 on the 23rd of November. I haven't even received my package yet and realised that the price has dropped to $140. That's a $59 price difference and I was wondering whether I could get a price adjustment on this? Or does Sephora really need me to return it and repurchase it again? Thanks!
Hi I placed an order on the 24th of April 2015 and after checking out I saw ( INITIAL ) under STATUS in the printed receipt, few days later when I checked my order status I found ( Unsuccessful Authorization ) what does it mean ? Do I have to reorder and pay again !?
I couldn't delete my unsaved credit card information in my account whereas I could before! I tried clearing out my credit card information and then clicking on continue, deleting the promotion code, emptying the shopping basket, logging out, clearing out all my internet files, and closing the window altogether, all at once! Seriously, this site error must be fixed pronto! =(
Why cant store credit be used online ? I dont understand, the money goes to Sephora regardless, and there are so many items that are online only. I know i cant be the only one that hates this, it makes me sooo mad becuase i hate going to store when i can place orders online from home. but then if i ever return something without a receipt i get stuck with store credit that just sits in my wallet forever. is sephora ever gonna change this ??
Hi. I signed up for beauty insider in the store, and then I signed up online. To thought because the email address was the same it would be one account but it isn't. Is there a way to merge them? I would like all my points together and it will also get me closer to vib. Thank you.
Why are my 3 orders cancelled when my credit cards are charged and the shipping address I ship to is the same as last year?
What is going on ?
Why do I get this randomly every year when I tried to place an order ???
Anyway I placed another order again hoping it doesn't cancel on me so right now if this order goes through, please don't activate the other orders. I don't want to get the same items twice. If this order doesn't go through however, please help me look into it.
Right now I just need an explanation on why this keeps happening randomly. It is taking up a lot more time than I expected.
Edit: Ok now my latest order status is "Sent to Warehouse". The other 3 orders I mentioned above are still "unsuccessful authorization". My credit cards are shown these charges approved and pending. When will the money go back to my credit card if the orders are cancelled ?