Hi! Today I placed an order, and later when I check my credit card information online, it appears that I've been charged twice! I checked my order status on Sephora and it seems like I only have one outstanding order. I emailed customer support and received a confirmation email with my ticket number, however I'm unsure of what to do next. Is there any way to get my money back? This has never happened and I've ordered from Sephora tons of times! This is very upsetting. Thanks in advance, Diana.
Are there any plans to release a Sephora app for Android phones? I just switched from iphone to Droid, which has been awesome, but I do miss my Sephora app. Made ordering and researching my products very efficient. Thanks!
Can I still receive points on an in-store purchase, my original beauty insider card...i forget which email I used. So I carried on with my purchase after being told I can register for a new card and redeem the points online. So far I have already registered for my new beauty insider membership. How can I get my points on my in store purchase?
I had some really great service today, and the cute associate gave me a slip of paper with the website where I could basically review her as an associate, saying that she made recommendations, gave me a sample, etc. The sad thing is, I have misplaced the slip with the website on it. Can someone please put me in the right direction? The associate was so fantastic, and I want to give her credit!
Hi I placed an order on the 24th of April 2015 and after checking out I saw ( INITIAL ) under STATUS in the printed receipt, few days later when I checked my order status I found ( Unsuccessful Authorization ) what does it mean ? Do I have to reorder and pay again !?
Will Sephora match another stores / companies price or give away? I want a product, and want to buy it from Sephora but the product elsewhere is being offered with 2 freebies with purchase. This doesn't even coun towards the using only one code...I want the points but it's a better deal at the other store, same price., just 2 free items which make it worth it.
Hello, I cannot link my VIB Rouge card to my online account and I've never get email or mail about the promotion and sale info. Please let me know how to link my VIB card to my online account and receive the email/mail about the promotion. Thank you.
Hi, I didn't know I had this second account and I wanted to know how I can delete it. Also, I noticed that I had recieved points here from a recent purchase and wanted to know if I can transfer them to my primary account.
There's always some items purchased in store disappeared in my purchase history. I bought about 9 items in one time, but only 4 was showed in the history. I became VIB on April, 18th but haven't received the welcome email yet. And I became VIB Rouge on 19th, will I receive both welcome packages or just the VIB Rouge package?
I have a perfume that I bought about a year ago but just don't like it. There is about 90% still left in the bottle. I have the box and can print out my order information. Question is, can I still return it?
Hello! I purchased a foundation and concealer online on April 9th. Couple days later I received an email with a 15% off coupon starting April 16th. Is there any way I can get the price adjusted without needing to bring the items to the store to refund and repurchase? Thank you!
I tried RSVPing online and it says my email doesn't match any VIB rouge member so i called the VIB ROUGE line and the girl on the phone got it done for me and told me I'll be receiving a confirmation email but I haven't received one yet and it's been 3 hours. I tried entering my email to get the confirmation email resent to me and I got an error saying : This email address does not match a registration for this event. Check the email address and try again or contact the planner of this event.
Why cant store credit be used online ? I dont understand, the money goes to Sephora regardless, and there are so many items that are online only. I know i cant be the only one that hates this, it makes me sooo mad becuase i hate going to store when i can place orders online from home. but then if i ever return something without a receipt i get stuck with store credit that just sits in my wallet forever. is sephora ever gonna change this ??
I can't remember when it was the past couple years, but does anyone know roughly when it's going to be? I'm waiting on this huuuuuge purchase to do during that sale and I want to figure out when it's going to be. THANKS!
I signed up for beauty insider in store but didn't give them my email. I later made 2 accounts with 2 separate emails trying to find a way to link them to my card myself online. In store when I forget my card I will give them one email and sometimes my sister will give them my other email to give me points. I would like to transfer all my points to one email and link it to my card please.
Can you not edit your reviews on the site? I reviewed something that I initially did not love, but after using several times I actually do like. I want to change my review...but i see nowhere that allows me to do that.