Why cant store credit be used online ? I dont understand, the money goes to Sephora regardless, and there are so many items that are online only. I know i cant be the only one that hates this, it makes me sooo mad becuase i hate going to store when i can place orders online from home. but then if i ever return something without a receipt i get stuck with store credit that just sits in my wallet forever. is sephora ever gonna change this ??
For some reason not all of the purchases show up on my side of the account but they do on the Sephora side but I never know now which ones are there and which aren't. I've now just started keeping all my receipts because I don't trust it... does anyone else have this problem?
I just spent $$350 to become a VIB on April 10. I got notification but my sephora app and online account had not updated my status yet. Can I still enjoy the 15% off until April 11? Can I get the VIB card at a local store?
Hi there. The tracking number for my order indicates that the package was delivered and left at the front door. The package is not at my front, the entrance of my apartment building or at the front office which UPS usually takes packages too. I will continue to check to see with neighbors if anyone has taken it. I'm worried that someone has stolen it. Can someone please help me with this? I'm really upset because I was looking forward to having my order and the Illamasqua Hollow Pigment was in this order and now no longer being sold, I believe the other item I ordered is limited edition, and I used 200 points for deluxe samples Thank you!
Hello Sephora community, I'm trying to purchase since two weeks and my order got rejected six times!!! I'm using international billing address and a US shipping address. I kept getting that the payment information were not confirmed . So I bought my self a eGift Card to pay the full amount of money using it, but I found that I must enter a credit card to complete the purchase so I did and that failed. In my last try I emailed the customer service and they answered that the order has been canceled because of my shipping address is associated with multiple people! I use US shipping address through Aramex and I searched about this and found some people who used it at Sephora.com and worked , so what's the problem? while reading the answers of people here at the Q&A community conversations I found that it is acceptable to use intentional billing address for some countries and my country is one of them *I'm from the United Arab Emirates* So what is really the problem?!!! I bought the eGift Card for more than $100 what should I do now I can't use it!!!
It's been 3 months since I was told this issue was fixed (my email was "reset") but I am still not receiving emails, VIB or regular Beauty Insider. It's been over 9 months in total since I noted I wasn't receiving emails, please help! Thanks, Sephora! Christina __________________________________________________ _ My previous message in May: Hi Sephora CS Team, I have not been receiving my VIB as well as regular Beauty Insider emails for over 6 months now. I called the VIB hotline to fix this and was told there may be a 2-4 week waiting period for my account to reset, but I am still not getting emails.. that was March. Can you please help me fix this? I've missed every promo except Chic Week. Thank you!
I would like to merge my online account with my Beauty Insider Card since I seemed to have registered online separately. I do quite a bit of online shopping at Sephora and would like have one account with all my points rather than two different ones. Can anyone help me link/merge my
My online account won't show my full points, at the store I was told I have 500 points but online i only have 205 points. I am also a VIb member but on my online account i'm just a beauty insider. Can someone please help me?
Hi - hoping that I can get a better response by using this forum, as I emailed through the same query and the "information" I received back was simply the phone number. Can I please get a real answer or solution? I do NOT have a phone as I am only visiting here short-term and heading back overseas shortly. For some reason, I am TRAPPED on the Candian version of Sephora.com and can't get it back to the US version, even though I'm in the US, I will be using a US credit card, and the products will be shipped to the US. I'm not sure why it's still re-directing to the Canadian website... I have tried clicking on the link to visit the international pages, I have restarted my browser, and even my computer. I hae cleared all of the browsing history and cookies. I have tried clicking on the link from the newsletter that's emailed to me. I have tried to visit the site through a proxy. No matter what I do, I'm still getting stuck on the Canadian version - with the Candian prices and the product restrictions (which, of course, include products that I am trying to order)
Today I made a purchase at Sephora and I gave the cashier my email address. However when i went online, no points were not added to my account. Is there any way i can claim my points for this purchase? Also i still have the receipt. Thanks!
i really wanted my order by friday so i ordered on tuesday before noon and selected 3 day ups.. since i ordered before noon it should have been processed that same day and sent out wednesday.. of course today it still says "sent to warehouse....."
Ok this might be a dumb question but here it goes. So when I was younger and first started going to Sephora, my mom made a Beauty Insider account but she doesn't use it. Over the years, I've continued shopping at Sephora and now there a bunch of points on my mom's account. I was wondering if there is a way to transfer her points over to my account. Haha I think I already know the answer but just making sure.
I got an email for 3 free deluxe beauty samples with any order, but when I tried to add it to my cart it said I need to spend at least $35 to get the offer. So, I added some more things to my basket and brought my total up to $41, it still keeps saying that I need to spend $35 though. Is anyone else having problems with this offer?
I recently participated in the triple points extravaganza (for fragrances only) and bought a fragrance I would like to exchange. If I do that, will I lose my points, especially if I decide to buy something other than perfume? TIA
Bought a new product and it hasn't shown up in my purchases on my beauty insider card, but my free birthday gift has. Also if I don't have a receipt for an item, and it is on my beauty insider card, can I use that as receipt method to return? Or will I receive store credit. This product has created a breakout on my skin.