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Q. Most recent order has the status unsuccessful authorization but the charge went through just fine
Most recent order has the status unsuccessful authorization but the charge went through just fine (checked with cc company) so why does the order have that status? There should be no issue...
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi jen33487,   I reviewed your account and it appears as though you already spoke with a representative over the phone earlier this morning. Let us know if you need ... see post
Q. Can canadians use gift cards online?
If I am in Canada, Why can't I use my gift card online? The lady at my local sephora store said I could.
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chellou / FRESH FACE / answered
A. Why am i still not able to use my gift card online.. it IS 2015... I can't believe this Sephora, why are you not doing anything to change this? see post
Q. My Credit Card Has Been Charged Twice?
Hi! Today I placed an order, and later when I check my credit card information online, it appears that I've been charged twice! I checked my order status on Sephora and it seems like I only have one outstanding order.  I emailed customer support and received a confirmation email with my ticket number, however I'm unsure of what to do next.  Is there any way to get my money back? This has never happened and I've ordered from Sephora tons of times! This is very upsetting.   Thanks in advance,  Diana.
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Diana,   I am going to send you a private message to assist you further. I will be in touch with you as soon as I have more information.  see post
Q. Sephora app for Android customers?
Are there any plans to release a Sephora app for Android phones?  I just switched from iphone to Droid, which has been awesome, but I do miss my Sephora app.  Made ordering and researching my products very efficient.  Thanks!
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IT GIRL shortie182 / IT GIRL IT GIRL / answered
A. When are you guys creating a sephora app for andriod users in canada?! It's only available in the states see post
Q. I bought something from the sephora store and was wondering if I could return by mail?
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi AnnaS13,   Regretfully Sephora.com's warehouse does not accept returns of products that were purchased in-store. You will have to return the item to a retail loca... see post
Q. Can I still receive points on an instore purchase?
Can I still receive points on an in-store purchase, my original beauty insider card...i forget which email I used. So I carried on with my purchase after being told I can register for a new card and redeem the points online. So far I have already registered for my new beauty insider membership. How can I get my points on my in store purchase?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi KatrinaEliza,   I can help you out with this and combine your account and your points as necessary. I'll send you a private message requesting more details! see post
Q. How do I become a VIB??
I have purchased from sephora in 2010 products worth more than 350$ why am not a VIB yet? and how long being a VIB will last?
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oliviabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Rawan88 - When did you sign up for Beauty Insider? If you signed up after purchases were made then they won't automatically count towards your total spend for the yea... see post
Q. Associate Review?
I had some really great service today, and the cute associate gave me a slip of paper with the website where I could basically review her as an associate, saying that she made recommendations, gave me a sample, etc. The sad thing is, I have misplaced the slip with the website on it. Can someone please put me in the right direction? The associate was so fantastic, and I want to give her credit!
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JulesSuzette / FRESH FACE / answered
A. I want to do the same! ^^^^ What's the website??   see post
Q. How many gift cards can I use online? Is there a limit on how many bar codes I can add?
fsafdsaf / RISING STAR / answered
A. why do you guys restrict the number of gift cards that can be used per purchase online? are we still in the stone ages? gives consumers no incentive to give sophora gc... see post
Q. do you get the same prices in store & online?
are certain prices online only? please answer! thanks
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SCENE QUEEN Rachel13y / SCENE QUEEN SCENE QUEEN / answered
A. I just got charged a different price. Can you explain why that happened? see post
Q. Sephora Exchange/return?
I bought a concealer during the 15% VIB sale, and it ended up being the wrong color. Can I evenly exchange the concealer for another color, or will I have to pay a price difference?  
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi @DaenyRosa,   As the Love Note Promotion has now ended, we are no longer honoring the discount. However, if the product was purchased in store, it is at the discr... see post
Q. Unsuccessful Authorization in a reorder !
I placed a reorder and got (  Unsuccessful Authorization ) in the status again ! I may rethink buying from Sephora =/ 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi @NoufE,   I'm so sorry about that! I'll be happy to look into this for you and send you a private message with more information.   Always, Danee see post
Q. Unsuccessful Authorization Order
Hi   I placed an order on the 24th of April 2015 and after checking out I saw ( INITIAL )  under STATUS in the printed receipt, few days later when I checked my order status I found ( Unsuccessful Authorization ) what does it mean ? Do I have to reorder and pay again !?      
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi NoufE,   An unsuccessful authorization means your order has been cancelled because we couldn't verify the payment information. There are many reasons why we would... see post
Q. Will sephora match other companies prices or freebies
Will Sephora match another stores / companies price or give away? I want a product, and want to buy it from Sephora but the product elsewhere is being offered with 2 freebies with purchase. This doesn't even coun towards the using only one code...I want the points but it's a better deal at the other store, same price., just 2 free items which make it worth it.
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BEAUTY MASTER Onceuponatime45 / BEAUTY MASTER BEAUTY MASTER / answered
A. Price match is not done even if Nordstrom is the other retailer? That's unfortunate because I would go to them for the price difference when it comes to Dior products. see post
Q. How do I link my VIB card to online account?
Hello, I cannot link my VIB Rouge card to my online account and I've never get email or mail about the promotion and sale info. Please let me know how to link my VIB card to my online account and receive the email/mail about the promotion. Thank you.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi tyche72,   I can link your accounts for you! I'll send you a private message requesting more information. see post
Q. Extra points taken off
Hi there,   the sales person scanned my one 100 point reward twice but I only redeemed one item. Can you add back the 100 that was taken off mistakenly?   Thanks! 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Jingggg,   I have added back the additional 100 Beauty Insider points that were incorrectly deducted from your account. You may need to log out of your account co... see post
Q. Delete my Sephora account?
Hi, I didn't know I had this second account and I wanted to know how I can delete it. Also, I noticed that I had recieved points here from a recent purchase and wanted to know if I can transfer them to my primary account.
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directionsplans / FRESH FACE / answered
A. Hi,   I could also use some help to merge my accounts! see post
Q. I'm a VIB but my online account shows BI
I am a VIB but my online acct only shows beauty insider, and some previous purchases are missing. Can someone please help me link the acct? Thanks!
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi there! I can help with that. I am sending a private message with more details.    Cheers!  Kevin  see post
Q. LINK ACCOUNTS!!
I need to link my two accounts, on one i have over 350 points and on the other i just have 40.. please help!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi @amae120,   I'll be happy to link your accounts and combine your points! I am sending you a message to assist with this :)   Always, Danee see post
Q. I MADE AN IN STORE PURCHASE, BUT I FORGOT TO USE MY VIB CARD. HOW CAN I REDEEM MY POINTS?
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Lisuhhlove,   I can assist you with this! I am going to send you a private message to get a little more information from you.  see post
Q. Items disappeared in past purchase and VIB problems
There's always some items purchased in store disappeared in my purchase history. I bought about 9 items in one time, but only 4 was showed in the history.  I became VIB on April, 18th but haven't received the welcome email yet. And I became VIB Rouge on 19th, will I receive both welcome packages or just the VIB Rouge package?   
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Purplabby,   I can take a look at your account and your purchase history. I'll send you a private message regarding your account and what I find! see post
Q. Perfume Return Question
I have a perfume that I bought about a year ago but just don't like it. There is about 90% still left in the bottle.  I have the box and can print out my order information.  Question is, can I still return it?
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi kathied, I'm sorry to hear that this item isn't working out for you! If you are planning to return the item in a Sephora retail location, please call your local s... see post
Q. Online Purchase Price Adjustment?
Hello! I purchased a foundation and concealer online on April 9th. Couple days later I received an email with a 15% off coupon starting April 16th. Is there any way I can get the price adjusted without needing to bring the items to the store to refund and repurchase?    Thank you!
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi jojocutie, unfortunately, promotions are valid only during the promo dates and cannot be applied to prior purchases. I apologize for any inconvenience!    Regards... see post
Q. How to connect my VIB card to my online account?
How to connect my VIB card to my online account?
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi KaiiJ-   I'll sending you a message now to obtain additional information so that I can link your accounts together! see post
Q. I was able to rsvp to event, but I never received the e-mail?
I am pretty good about receiving emails, but this time I didn't receive any.I also didn't receive an email for my past order although i received it already??
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Teresa44443,   I am sorry that you did not receive a confirmation email regarding the VIB Rouge event. You should be receiving an email regarding the event very s... see post
Q. VIB ROUGE EVENT
I tried RSVPing online and it says my email doesn't match any VIB rouge member so i called the VIB ROUGE line and the girl on the phone got it done for me and told me I'll be receiving a confirmation email but I haven't received one yet and it's been 3 hours. I tried entering my email to get the confirmation email resent to me and I got an error saying : This email address does not match a registration for this event. Check the email address and try again or contact the planner of this event.
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi PIMJAA,   I am going to send you a private message to assist you further with this.    see post
Q. Cant use Store Credit Online
Why cant store credit be used online ? I dont understand, the money goes to Sephora regardless, and there are so many items that are online only. I know i cant be the only one that hates this, it makes me sooo mad becuase i hate going to store when i can place orders online from home. but then if i ever return something without a receipt i get stuck with store credit that just sits in my wallet forever. is sephora ever gonna change this ??
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Natalie7447 / FRESH FACE / answered
A. I hate the fact that I can't use my Sephora store credit online. where I live we don't have a Sephora store here. so now I cant buy anything and have a Sephora store cre... see post
Q. SEPHORA VIB ROUGE SALE 2015
I can't remember when it was the past couple years, but does anyone know roughly when it's going to be? I'm waiting on this huuuuuge purchase to do during that sale and I want to figure out when it's going to be. THANKS!
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cathyxoxo / FRESH FACE / answered
A. April 12th :)  see post
Q. Linking accounts??
I signed up for beauty insider in store but didn't give them my email. I later made 2 accounts with 2 separate emails trying to find a way to link them to my card myself online. In store when I forget my card I will give them one email and sometimes my sister will give them my other email to give me points. I would like to transfer all my points to one email and link it to my card please.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Karma1996,   I can link your accounts for you! I'll send you a message requesting more details so I can complete this process. Check your messages soon! see post
Q. Why can't I edit reviews?
Can you not edit your reviews on the site? I reviewed something that I initially did not love, but after using several times I actually do like. I want to change my review...but i see nowhere that allows me to do that.
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BEAUTY PRO bleuorchid21 / BEAUTY PRO BEAUTY PRO / answered
A. I would like an old review removed so I can post a new one. I posted a review on the Anastasia DIPBROW Pomade  back in February 2014 and repurchased the product in Octo... see post