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NikkiPilot
Q. Can Sephoras in JC Penney redeem beauty insider points?
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi NikkiPilot!    Yes, they can! :) Please keep in mind that perks can differ from store to store and from what's available online.    Cheers!  Kevin see post
AshGrove528
Q. Sephora Return
I got this eyeliner in the mail that came with the tip broken and it will not sharpen, I heard sephora has a return policy where you can return anything.....is that true? because this was $22 and everyone said it was amazing but I cant use it because of the tip
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi AshGrove528! Yes! If the pencil is not working out for you you can return it back to us free of charge using the return label or you can take it to your local store. ... see post
Anusheh
Q. Didn't get my 3 free samples?
Hi all, I recently received my package from Sephora and didn't get any of the 3 free samples I requested. There is a piece of paper attached the package that confirms the 3 free samples are part of the package contents but I did not receive them. Has this happened to anyone else? I'm assuming if they were simply out of stock then the slip wouldn't say it's part of the package contents at all...
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jenniefor
jenniefor / FRESH FACE / answered
A. I placed two orders since beginning of September; the first order did come with the samples I selected, but this most recent one (ie. I just received today), I did not r... see post
nlovesmac123
Q. Beauty insider
Is it free, how do I get points, do i get lots of free things??? Please help
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kssweetheart
HALL OF FAMER kssweetheart / HALL OF FAMER HALL OF FAMER / answered
A. Yup! It's free nlovesmac123! All you have to do is sign up. I believe you go to the 'My Account' page and then click on 'subscriptions' and enter your email, then it sho... see post
yogagirlmv
Q. How do I redeem my birthday gift online?
Dekey
Dekey / NEWCOMER / answered
A. Whether you are looking for gift ideas for girlfriend or boyfriend Here is a best gift for your Lover . I know what I have to create something like unique and you never... see post
bethyz117
Q. can i exchange a product if i lost the box but i still have the receipt?
I bought an anastasia eyebrow dip, but i was dissatisfied with the color because it is too dark for me. I have been meaning to return it but my sister accidentally threw away the box but i still have the reciept. i dont really want to get my money back, i would just rather exchange it for a lighter color. i also used it a tiny bit before i realized it was too dark for me
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Bethyz117,   You should not have any issues exchanging it at your local Sephora Store http://goo.gl/Jz0JZO however, please make sure to bring a government i... see post
deb56
Q. Dr. Jart Renewalist
I received an email stating that the Dr. Jart Premium was back in stock.  I am going to order this but also wanted to order the Renewalist as well.  Any idea if that will be in in the next couple of days.  I don't want to wait too long and miss out on the Premium but I would like to purchase both on the same order since I am ordering from Canada. Thanks
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi deb56,   I just checked and it's looks like Dr. Jart's Renewalist BB Cream has been discontinued from our website and stores. :( I am sorry for the inconvenience!... see post
Punammodasia
Q. Please can you tell me where I can purchase marc Jacob tinted face stick in uk
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Punammodasia,   The Marc Jacobs Tinted Face Stick has been discontinued from our website and from our stores. I do not think this item is available at any of the ... see post
meredithm
Q. When will Perfekt Eye Perfection Gel in "Bright" be back in stock?
I've been waiting for a few weeks for it to come back in stock.  I signed up for email alerts and still haven't heard anything.  I don't think it's been discontinued because Sephora employees in the store say it's one of the most popular products and shades.  Please let me know how much longer I'll have to wait!
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi meredithm, Looks like we should have this shade back in stock in early August! :) -Laura see post
ParisMarie2
Q. Beauty insider card not linked to online account/email?
I got a beauty insider card a few months ago now. I've used it a few times since. Today when I signed into my online account it appears that the card is not connected to my account or email. I know it is the same email I provided when I got the card in store. Wondering if there is anyway to link them together or fix this?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi ParisMarie, I'll send you a message to help. :) -Laura   see post
Hello7Yuki
Q. Help me.....
I didn't receive the package that I ordered. I check the tracking number, it said delivered. And the wired thing is in the tracking number show it ship to: CHATTANOOGA, TN, US. This is NOT where I'm livening. I livening in  Sun Prairie, WI and my order details say " ship to: Sun Prairie, WI" too. I need help/ explanation.........;( 
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Hello7Yuki,   We apologize for any confusion regarding your tracking information. Due to a system error, an incorrect tracking number may have been assigned to yo... see post
mommy
Q. i just moved and what a hassel it was to get it right with sephora
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi mommy ,   I'm sorry to hear that! What was the issue that you were experiencing? I also moved your question from Acne to Customer Support.   see post
audrei258
Q. Survey and 100 points
Hello,   How long does it take for the 100 points to be posted to the VIB account?  I filled a survery a few days ago. Thank you!   Amy 
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vudu007
vudu007 / FRESH FACE / answered
A. Hi  I just wantes to take a moment to say thank you to Ivan @ store #88 ( River Park  FRESNO) he was so helpful. He went above and beyond to make sure I found what I wa... see post
marisa811
Q. 2 beauty insider cards--how do I combine them?
I have two insider cards and I want to combine them so all they points are on one card and under just one email address. How do I do this?
see post
kayc0c0
SCENE QUEEN kayc0c0 / SCENE QUEEN SCENE QUEEN / answered
A. Hi,   So, I have the same issue. I have two cards and I would like to combine them under one email address.   How do I do this? see post
Stephanieo2000
Q. I'm missing about 50 points and proof of purchase?
I purchased the Too Faced smokey Eyes palette and a Sephora Gel Liner on July 13th. No purchase history on my account even though I remember giving the employee my email.
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Stephanieo2000,   Oh no!  I'd be happy to take a look at your account for you :)  I'll send you a message for a little more info.   xo, Mia see post
1117
Q. Cant use Store Credit Online
Why cant store credit be used online ? I dont understand, the money goes to Sephora regardless, and there are so many items that are online only. I know i cant be the only one that hates this, it makes me sooo mad becuase i hate going to store when i can place orders online from home. but then if i ever return something without a receipt i get stuck with store credit that just sits in my wallet forever. is sephora ever gonna change this ??
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cocochanel212
IT GIRL cocochanel212 / IT GIRL IT GIRL / answered
A. This is so disappointing! Sephora is the 1st store I think I have ever encoutered where I cannot use store credit online.  I am VIB and have been for many years. The pro... see post
CrimsonBetrayal
Q. KVD Saint pallet?
I am a little worried...I placed an order online about 1 hour ago and now the pallet (Saint by KVD) is out of stock. It shows in purchases but I am now worried it sold out even though it shows purchased. Will I be getting it or is it OOS an I am out of luck?
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi CrimsonBetrayal, If you were able to place your order with the palette, that means you will receive it!  If there is anything missing from your order when you recei... see post
maribellies
Q. I have two different beauty insider accounts and I only use one of the accounts,.
It seems that I have two different beauty insider accounts and I only use one of the accounts, however during my last shopping trip the associate accidentally connected to my less used account and my points went there. Can I combine my points and delete one if the two accounts to avoid this from happening again?
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi maribellies,   I can make sure your two accounts are linked! I'm going to send you a private message to get more information from you. :) see post
mel2484
Q. Delete my Sephora account?
Hi, I didn't know I had this second account and I wanted to know how I can delete it. Also, I noticed that I had recieved points here from a recent purchase and wanted to know if I can transfer them to my primary account.
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi NaBa123,   I can make sure your accounts are linked. I'm going to send you a private message to assist you further with this. :)  see post
thaniabun
Q. VIB EMAILS
When I log into my account it says IM a VIB, but I haven't received any Sephora emails besides the ones to confirm an order in months, I check my spam folder and added sephora to my contacts but nothing.  I made a new email address and changed my account to the new one and still nothing I haven't gotten any emails letting me know IM a VIB or promos or anything. Is there anyway I can find out about VIB offers and promos so I don't miss out?
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Thaniabun,   I am so sorry that you have not been receiving our VIB emails! I will send you a message to help and to research this further. Thank you for your pat... see post
itsnotmyfault
Q. Missing Item on Purchase history and Missing BI points
I recently made a big sephora purchase in-store but I'm missing an item on my purchase history and I'm also missing the points I received for that item. It says I currently have 256 points but while I was in the store, the woman at the cash register said I have over 300 points.  I checked my purchase history and I couldn't find "Ben Can Sexy Little Stow" (exactly what it says on my receipt).  I DID use my beauty insider card  and as far as I'm concerned, as long as you use your card during your purchase , the items should show up on your purchase list.  Is there a way the item can be added to my purchase list through a code or something?  I still have the receipt
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Hafssah
Hafssah / FRESH FACE / answered
A. I have the same issue! was this resolved? see post
Mandie831
Q. VIB rouge upgrade not showing online?
So I got upgraded to VIB rouge in the store today. I was looking around on sephora.com just now and noticed that it still says I am a VIB and need like $86 to get to rouge. My points however did go up, just not my insider status. Any ideas? Update lag?
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Mandie, I'll send you a message to help. :) -Laura   see post
dallasalice
Q. When will Kat Von D Studded Kiss lipstick in Poe restock?
I'd really like to order it by the end of the week, but I'd also like to know if that won't happen.
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Dallasalice, Looks like we will be getting it back in stock towards the end of this month! :) -Laura see post
smash0pinkie
Q. When will Sephora get a credit card?
I would love it if Sephora came out with their own personal credit card! Does anyone know if that's in the works?   Thanks, <3 Smash )
see post
Makeuaddict
SCENE QUEEN Makeuaddict / SCENE QUEEN SCENE QUEEN / answered
A. I think this is a dangerous idea. see post
klyonsj
Q. I need to combine two Beauty Insider cards. Is that possible?
RubyWooed
RubyWooed / FRESH FACE / answered
A. Can someone please also help me combine my accounts? see post
mslian
Q. i have a notification bubble thing on my ipad app but have no idea what it's for... anyone know?
don't know who to contact about this. it's really annoying to see that notification bubble and not know what it's for!!
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dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hello everyone!   The app IS indeed for the iphone case with a $25 purchase. Are you able to click the button or notification to make it go away? We're forwarding yo... see post
AshleyK17
Q. Didn't receive my VIB Rouge card
I just became a VIB Rouge member upon making an online order. I received the welcome kit but not the actual VIB Rouge card. Should I go to my nearest Sephora to ask for one?
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi AshleyK17!   Congratulations on becoming a VIB Rouge member! You can pick up your new VIB Rouge card next time you are shopping in the store!  see post
mollygirl
Q. Payment options
Can I use paypal to pay online?   
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Nadiarossi
SIGHTSEER Nadiarossi / SIGHTSEER SIGHTSEER / answered
A. I have placed an order to be shipped into US, but my credit card is international (from Argentina). I have done 2 other purchases online before, the last one was on Oct... see post
lavysal
Q. UNSUCCESSFUL AUTHORIZATION
Hey There, I just placed an order, and money have been taken on hold from my card, but now it says unsuccessful authorization. So I'm just wondering, what's going to happen next? Is my order came through, or my money will come back to my card? i want this order so bad
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi lavysal, We understand your concern regarding the pending authorization on your account. These are temporary authorizations from failed order attempts. Temporary au... see post
lieska
Q. Can canadians use gift cards online?
If I am in Canada, Why can't I use my gift card online? The lady at my local sephora store said I could.
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kristine43
kristine43 / RISING STAR / answered
A. Ive run into the same problem.  I was told both in store and over the phone I cud use my Cdn GC on the american site, however after many attempts (and many phone calls),... see post