My BeautyTalk Profile
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Customer Support
lieska
Q. Can canadians use gift cards online?
If I am in Canada, Why can't I use my gift card online? The lady at my local sephora store said I could.
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kristine43
kristine43 / NEWCOMER / answered
A. Ive run into the same problem.  I was told both in store and over the phone I cud use my Cdn GC on the american site, however after many attempts (and many phone calls),... see post
1117
Q. Cant use Store Credit Online
Why cant store credit be used online ? I dont understand, the money goes to Sephora regardless, and there are so many items that are online only. I know i cant be the only one that hates this, it makes me sooo mad becuase i hate going to store when i can place orders online from home. but then if i ever return something without a receipt i get stuck with store credit that just sits in my wallet forever. is sephora ever gonna change this ??
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Lyzzorz
Lyzzorz / NEWCOMER / answered
A. I couldn't pull my receipt up in-store because the wifi was really bad so I opted for the "gift card" as the sales associate called it.  She did not mention that it can ... see post
msall
Q. I am a VIB and this status is not showing up on my online account, how do I fix this?
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi msall- I already sent you a message to help. :) -Laura see post
LeslieAP
Q. I want to combine my Beauty Insider card point to my new online account
I just signed up for a Sephora account and it shows that I have 0 points. I have a physical Beauty Insider card with points, but there's no way for me to merge my card with my online acct. Is there a way to do this?
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Podvalkova
Podvalkova / RISING STAR / answered
A. Can you please help me as well?=)   see post
rhinooki
Q. VIB ROUGE
Hi. I recently reached the the VIB ROUGE status at a sephora store.. I was only given the VIB ROUGE red card... I thought that you get a vib rouge kit with a free bite lipstick.... was that for a limited time only?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Sorry rhinooki !   As a re-qualifying VIB Rouge you should have received the nail polish (last year it was a mini bite lipstick). I suggest contacting your lo... see post
heather425
Q. BEAUTY INSIDER POINTS DISAPEARED
Hello  I wanted to ask a question about my beauty insider points... I had over 500 hundred. Now I only have 500 . I did not make any purchases. PLEASE HELP!
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msema
BEAUTY BUFF msema / BEAUTY BUFF BEAUTY BUFF / answered
A. All of my beauty insider points just disappeared (1,017).  I was about to purchase and had a few 100 point rewards in my basket. Now I'm down to 0 points!!  What the hel... see post
laurenfromaust
Q. Elizabeth and James 100 point perk- what store can I find it??
Can anyone help me track down the Elizabeth & James 100 point perk perfumes- both scents! I'm in NYC on holiday- so buying online isn't an option. Any Beauty Advisors able to tell me what store to go to to find some? Thank you!!!
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi laurenfromaust! Beauty Insider perks differ online and in-store, so the best way would be to contact the store directly.  A list of store location and their contact... see post
sparkfae
Q. Online order return to store with printed invoice.
I bought an item online but i misplaced the shipping invoice. I have previously returned an item that i bought online to a store just using my order printout from my profile, and i had no trouble in getting money put back onto my card. I tried recently to do so and they said I couldn't return the item because the invoice i printed out from my profile didn't have a bar code, and that i could only get store credit. So my question is, did the previous associate give me a refund when they weren't supposed to, or should i be able to get my money back as long as i have the printed invoice from my account?
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi sparkfae! Yes, when an online order is returned to a store without the original order invoice, a store credit is supposed to be issued.  I'm sorry for the confusion! ... see post
laating
Q. prom
i am a high school senior and prom is coming up... i was wondering if you all did in home make overs for events.
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Saqi
Saqi / FRESH FACE / answered
A. I like Prom Fashion because  has lots of new ideas for ladies to use on different occasions. Just Visit http://www.stylesvogue.com/hairstyles-2014/ to remain in touch... see post
xemmalc
Q. Shipping
Why dont you ship worldwide? I live in Denmark, and REALLY wanna shop on this website, but because you dont ship worldwide its impossible :-( Im begging you! please ship worldwide!
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Sorry Ponsepigen123 ,   Not all of our products are available on our international website however, please stay tuned for new products to arrive!   see post
makeupgoddessx
Q. Delete my second account
I had two accounts and would like to delete this one since it is no longer necessary. Can someone help! Thanks 
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi makeupgoddess, We can't "delete" accounts, but I can deactivate it for you. I'll send you a message to help. :) -Laura   see post
esb123
Q. My VIB status isn't showing up online
My VIB status isn't showing up online, is there a way to fix that? I'm not sure if I have accidentally created two accounts. Thanks!
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi esb123, I'll send you a message to help. :) -Laura see post
emilyemily4
Q. I have a beauty insider card, but I had to set up a different account online.
I don't know how to get my original account back?
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi emilyemily4! I can help with that! Please check your private messages when you get a chance.    Cheers! Kevin  see post
LindaBS
Q. No points added
Heya, I just went to Sephora to return a product worth $24 and then bought a Dior lip maximizer ($37) & a daily makeup brush cleaner ($10). After returning the product, this came to $24.15. I mentioned my beauty insider account but I don't think she got it as there are no points added. Any way I can still get it? I'm so close to VIB!
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi LindaBS, I'll send you a message to help. :) -Laura   see post
LindaBS
Q. Not enough points added
Heya,   I just placed my first online order which was $90 CAD excl tax + shipping. However, it only added 75 points. Did I do something wrong or did I overlook something?   Thanks!
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi LindaBS! I'm sending you a private message to help.    Cheers! Kevin  see post
marisa811
Q. 2 beauty insider cards--how do I combine them?
I have two insider cards and I want to combine them so all they points are on one card and under just one email address. How do I do this?
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laurietark
laurietark / RISING STAR / answered
A. could someone help me with the same problem!  see post
LindaBS
Q. Return without receipt
I recently bought the Clinique rinse off foaming cleanser. I used it twice and it made me break out and gave me an incredibly dry skin.   Even though I used it twice and I don't have a receipt, can I still return it?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Linda, You can return your gently-used products to any Sephora retail store without a receipt within 60 days of purchase for an exchange or store credit. :) -Laur... see post
ktgurl
Q. Will Sephora ever carry MAC?
I really love MAC and I wish Sephora would carry it so I could by all of my makeup at one store. 
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. We do not have any recent plans to carry Mac however, we thank you for taking the time to leave your suggestion! see post
jasmine73
Q. Sephora app for Android customers?
Are there any plans to release a Sephora app for Android phones?  I just switched from iphone to Droid, which has been awesome, but I do miss my Sephora app.  Made ordering and researching my products very efficient.  Thanks!
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nycity
nycity / FRESH FACE / answered
A. Are there any updates to the release of an app for Android? Considering the share of market Android has over apple, which is continuing to grow, you are missing a lot of... see post
melvaq121
Q. Kat Von D Painted Love Lipstick in Rosary
Hi,   I'm posting this here because emails to customer service, calls to the Rouge concierge, and general store inquiries haven't been able to provide me with an answer. When will this color be available on the website again? Is it discontinued? Are stores still receiving stock of the item? When the line relaunches, will this color be included?    Thanks! 
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi melvaq121! Our system is actually showing that shade as discontinued.  It doesn't look like it will be coming back into stock.  Sorry about that!    Let us know i... see post
sarah5263
Q. Associate Review?
I had some really great service today, and the cute associate gave me a slip of paper with the website where I could basically review her as an associate, saying that she made recommendations, gave me a sample, etc. The sad thing is, I have misplaced the slip with the website on it. Can someone please put me in the right direction? The associate was so fantastic, and I want to give her credit!
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AGB246
AGB246 / FRESH FACE / answered
A. I was also wondering how to give the associate credit...help?   see post
BeautySerenity
Q. ASAP ANSWER URGENT! Will I have to pay an at the door fee?
I have a package from Sephora coming tomorrow! Unfortunately, I will be busy with my studies and I will not be home. My grandmother may open the door and I panicked today at the thought that she may have to pay my Courier Duty Fees? (Is that what they are called?) This package was paid by my friend and he ordered online for me off of the Sephora Canadian website and he paid the amount + shipping + duty fees. I was wondering, will I have to pay more fees at the door? Or am I good to go?   *The courier is Canada Post I believe, I was tracking my package   *How much extra would I have to pay?  
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi BeautySerenity! No additional fees will be charged at delivery.  :) Depending on the driver, someone may just need to be there to sign for the package.    Hope th... see post
ap77
Q. 500 point perks at sephora stores
i don't have a credit card or an atm card so unfortunately i can't shop online easily.  whenever i go to my preferred Sephora store, they always seem to have a 500 point perk that's all skincare.  does this vary from one store to another?  is there a way to know when they change them up? thank you!
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ran8
HALL OF FAMER ran8 / HALL OF FAMER HALL OF FAMER / answered
A. It does vary from store to store.  Each of Sephora stores closest to me tend to be different in what they offer.  One store in particular always tends to rotate the 500 ... see post
lov3mak3up
Q. 500 point perk
i was just checking out the 500 point perk and i noticed it was repeated 3 times in less than two weeks last week it went from the previous Lancome point perk and about 2 days later the Laura Mercier one and now again there is another repeat i was just wondering if that was meant to happen or if it's just something going on with the online point perk?
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janinebt
janinebt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi lov3make3up,   Our current 500 point perk is a Laura Mercier gift set . see post
yogagirlmv
Q. How do I redeem my birthday gift online?
saramustafa99
saramustafa99 / FRESH FACE / answered
A. Do I have to print out some sort of coupon to get my birthday gift in stores? see post
saramustafa99
Q. Do I have to print out some sort of coupon to get my birthday gift in stores?
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi saramustafa99,   You will be prompted to include the birthday gift during checkout with any online order placed within 28 days of your birthday. If you're having ... see post
daisyg611
Q. Wrong beauty insider card on online account
I logged into my account and checked my Beauty Insider points and it looks like my old card (that I lost) is on my account, not my new one. Can I get my new card on my account? Thanks!
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi daisyg611! I can help with that ! Please check your private messages when you get a chance.    Cheers! Kevin see post
HeLee
Q. Bought something but forgot to show my BI card. I have the receipt. Can I still get the points?
I bought something but I forgot to show my Beauty Insider card. I still have the receipt. Can I get the points?
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keelybt
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi HeLee.  You sure can!  I will send you a message for the information. see post
asdsfgh
Q. Disappointed ...
Just received my package from Sephora today only to see that I didn't get any of the 3 samples that I selected and was looking forward to receiving. What's up with that? I was really excited to see fun new samples like the Boscia, GlamGlow, and Origins ones that I selected,  all three of which were still available online for a while after my order shipped. As a rouge member since it launched, I think it is reasonable to expect to get the samples I selected at least, if not an extra as well. Instead I ended up with 3 of the same perfume samples that they constantly give out I know this is a small thing to complain about and maybe I'm being unreasonable but it would be nice if they gave us the samples we selected, otherwise there is no point in even giving us an option! 
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi asdsfgh! Sorry to hear that!  Unfortunately, if samples are unavailable when your order is being packed, they will be substituted for something different.  I understa... see post
serendipity01
Q. Reviews removed from sephora.com
I recently wrote several reviews on products that I've tried recently, and I noticed that one of them has been removed.  It was a review that I wrote for the Philosophy Hope In a Jar Tinted Moisturizer.  I know that it can take up to a couple of days to post on the website, but I saw my review get posted and now it's gone.  In the review, I gave it 3 stars and mentioned a few reasons why I didn't care for this product, and the fact that I prefer the Laura Mercier tinted moisturizer over Philosophy.  I didn't mention any products that sephora does not carry.  Why was my review removed?  This makes me question the integrity of the reviews and star ratings.
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rochellab
rochellab / FRESH FACE / answered
A. It appears the sifters and sorters do not allow less than stellar reviews to remain. I have emailed in the past about this very phenomenon and received no answer. I just... see post