My BeautyTalk Profile
Who's Online / 1,005 users
  • jisub89
  • chelssss
  • ShannonAlexis
  • ashleynne
  • sangova
  • lmi82
  • starrymom
  • missrmessner
  • kenny
  • mafan
Customer Support
Showing results for 
Search instead for 
Do you mean 
Kaysetina
Q. not receiving emails
It's been 3 months since I was told this issue was fixed (my email was "reset") but I am still not receiving emails, VIB or regular Beauty Insider. It's been over 9 months in total since I noted I wasn't receiving emails, please help! Thanks, Sephora! Christina __________________________________________________ _ My previous message in May: Hi Sephora CS Team, I have not been receiving my VIB as well as regular Beauty Insider emails for over 6 months now. I called the VIB hotline to fix this and was told there may be a 2-4 week waiting period for my account to reset, but I am still not getting emails.. that was March. Can you please help me fix this? I've missed every promo except Chic Week. Thank you!
see post
sheilaga
SCENE QUEEN sheilaga / SCENE QUEEN SCENE QUEEN / answered
A. I have not been getting my emails either since August of 2013.  I finally realized there was a real problem in December when I got an email to review my status and my em... see post
tayytayy345
Q. Wrong email address
I put my beauty insider card on the wrong email address, how can I change the email that it is on to my current one?
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Tayytayy345, That's all right! I can help you with that. I will send you a message on Beauty Talk. Thanks for your patience and I look forward to speaking with yo... see post
LindaBS
Q. Return without receipt
I recently bought the Clinique rinse off foaming cleanser. I used it twice and it made me break out and gave me an incredibly dry skin.   Even though I used it twice and I don't have a receipt, can I still return it?
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Linda, You can return your gently-used products to any Sephora retail store without a receipt within 60 days of purchase for an exchange or store credit. :) -Laur... see post
Lafeth
Q. Sephora Favourites Perfume Redemption Coupon
Is there any intention of ever letting Canadians use the redemption coupons? We pay more for the samples and have none of the benefits that the US has.   Also with kits like the Formula X System, if you can't take advantage of the promotion online in Canada, why is it even advertised on the Canadian Sephora? Canadians miss out on enough products, samples and vouchers as it is.
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Lafeth!    I am sorry that the voucher for the Sephora Favorites Fragrance Sampler set is not available for redemption in Canada.    I will forward your feedb... see post
serendipity01
Q. Reviews removed from sephora.com
I recently wrote several reviews on products that I've tried recently, and I noticed that one of them has been removed.  It was a review that I wrote for the Philosophy Hope In a Jar Tinted Moisturizer.  I know that it can take up to a couple of days to post on the website, but I saw my review get posted and now it's gone.  In the review, I gave it 3 stars and mentioned a few reasons why I didn't care for this product, and the fact that I prefer the Laura Mercier tinted moisturizer over Philosophy.  I didn't mention any products that sephora does not carry.  Why was my review removed?  This makes me question the integrity of the reviews and star ratings.
see post
Lara51
SCENE QUEEN Lara51 / SCENE QUEEN SCENE QUEEN / answered
A. Sephora seems to be filtering out most of the "negative" reviews.. unacceptable from my point of view see post
cynatar
Q. When will Canadians be able to use their gift cards online?
I saw a similar post from January 2012, asking if gift cards can be redeemed on the Canadian site, which they currently still are not. When can we expect this to change? I would assume this is a basic function that a company like Sephora would be able to provide. 
see post
emmals
emmals / FRESH FACE / answered
A. This issue is pretty ridiculous though, after doing some research I see that it is ongoing and get the sense that it isn't changing soon and nothing is being done to ch... see post
raazh
Q. Log in problem
I am not sure if anyone else has the same problem as I do. Every time when I tried to login my account, it shows "We have encountered one or more errors during the sign-in process. Please re-enter your e-mail address and password." I swear I typed in the correct email address and password!!! Anyways I reset my password, and next time the password didn't work again!! That was so frustrating! Now basically I need to reset my pw every single time when I make an online purchase. And my iphone app never recognized my pw ever! I called the customer service two times but all they can do is sending me "pw reset email" which doesn't work at all! Who can help me? I don't want to reset my pw every time when I need to make a purchase online and I want to use the iphone app!!!!!
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Raazh! I'm sorry about that! I've actually had that happen to me a few times too.  If you ever run into that problem, clear our your cookie cache and open up another ... see post
kerstind
Q. Point Balance
Hi, The other day I stopped into sephora inside jcp and was told I could pick 1 of 3 deluxe perfume samples as a token of appreciation. My choices were between d&g light blue, the one, or a pour femme solid. I decided on the light blue, however, upon checking my account balance I seen 250 points were deducted from my account. Seeing as this was a mistake and it was supposed to be free, I went back to the store to return it so I could get my points back. However, once I did that it deducted another 250 points from my account and now I'm down 500. I was told that this perfume would not use up my points but solely was a way for sephora to show its appreciation for me being vib rouge and now I'm down 500 points I could of used on something I really loved. If someone could help me rectify this and get my points back I would really appreciate it.    Thanks! Kerstin 
see post
waterbaby1981
HALL OF FAMER waterbaby1981 / HALL OF FAMER HALL OF FAMER / answered
A. I just had this same problem with a Sephora inside JCPenney as well.  They said it was for being a VIB Rouge and that it wouldn't deduct any points from my balance.  Lo ... see post
frafrafra
Q. Retrospectively claiming makeover
Hi,   I was in Sephora on the weekend and I spent about $250 but didn't have time to stay for a 90-minute makeover as I was with friends. Would it be possible to claim a makeover with this receipt if I take it in store when I have time, or will I be required to spend another $125?
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi frafrafra, that will be ultimately up to the store. I recommend contacting them to discuss it further!    Cheers!  Kevin      see post
Trancefury
Q. Missing points from Oct 2 purchase
I made a purchase on Oct 2 for $59 before taxes. When my points posted I only got 41 points. The tracker only shows two of the three items I purchased. I would like some help seeing if this is correct.   Thanks!
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Trancefury ,   I'll send you a message now to request some additional information to add your points!   see post
AprilSalcedo
Q. Foundation that I never liked but I recently found the receipt. Still in good condition.
Product: Make Up For Ever Mat Velvet+ Foundation I know makeup has an expiation date but i'm a very clean person who loves to keep my makeup in good condition so they can last me longer than the expiration date. I bought this foundation 1+ years ago and I never liked it at all. I tried to give it a chance but I hate it. I never returned it because I lost the receipt and I recently found it. Idk if they will still accept it after 1+ years. It also had a problem with the foundation spilling out to much product. So I never used it after that. 
see post
laurah25
Q. 😡😡😡
My points aren't online!! 😡😡 I'm so upset!!
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi laurah25,   I am sorry that your Beauty Insider points are showing up online. I am going to send you a private message to assist you further with this. see post
amnos
Q. Pre-paid credit card
hi! I just want to double check I CAN use a prepaid credit card (Vanilla VISA) as long as the billing address is the same address that I register with the credit card right?   I have looked on older post as there was conflicting stories so I'm just double (triple) checking   ($200 is a lot to spend on a prepaid card if it doesn't work >_<)   Also, I will be buying the pre paid card in Japan and I read that Sephora accepts Japanese credit cards.   Please correct me if I'm wrong., Thanks!! 
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi amnos, Yes, we do accept Japanese credit cards. So I don't see why a pre-paid card wouldn't go through in our system. However, make sure that you have enough money ... see post
R0sec
Q. beauty insider question
I may purchase some products that will put me in vib rouge how long will I be in vib rouge and will this only last until December or last through the new year. I'm not exactly sure how this works
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi R0sec, Beauty Insiders have one calendar year (January 1 – December 31) to spend $350 to qualify for VIB status, and $1,000 for Rouge status. Please keep in mind th... see post
lieska
Q. Can canadians use gift cards online?
If I am in Canada, Why can't I use my gift card online? The lady at my local sephora store said I could.
see post
frustrated25
frustrated25 / FRESH FACE / answered
A. Honestly ridiculous that in this day & age we STILL cannot use gift cards online. I have $100 in gift cards and, like everyone else, live in a small city, hours away fro... see post
Joeybeanns
Q. Return policy!
I hate to be the one to ask this, but I was wondering if I can return an item I bought from Sephora a few months back, (according to my purchase section on my account it was purchased in April)? I had bought a 4OZ. Jar of Philosophy Hope In a Jar, and I used it three times, but I really can't stand the scent of it and have not touched it since. I completely forgot about the moisturizer, until recently when I was rummaging through my drawer of moisturizer. I tried to like it, it really works, but the smell is too irritating and strong for me to wear it on my face. Thanks in advance!
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Joeybeanns,   Since it has been passed our return policy time period, I suggest visiting your local Sephora Store for further assistance. If you have misplaced yo... see post
buttersunset
Q. Connecting accounts?
Is there any way to connect my VIB card to my online account? I've noticed the website now says you should be able to view both your in-store and online purchase history in one place (which would be lovely), but I don't see any of my in-store purchases, probably because I never found a way to link the 2 accounts. Also, because of this, when I was in a store last time I was told my VIB status will continue throughout the next year, but online it says it will run out soon. Any help would be appreciated.
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi buttersunset, I'll send you a message to help. :) -Laura see post
blueeyechic
Q. Sephora is taking money for my orders however none of my orders have been confirmed????!!!!
So I have been trying to purchase the items in my bag for the sale.  When I get to the "Place your order" page, I press the button, and it takes forever to process and then it says that my order has been cancelled due to some sort of number code reason.  I have repeatedly tried to place an order and none of them have gone through.  Then I went to "My orders" and checked to see whether any of these orders actually went through and none of them have been confirmed on my order page.  But I recently checked my bank account and it's stating that sephora is withdrawing my money for each time that I tried to place the order even though the website explicitly said that my order was cancelled!  My order is not showing up in my purchase history, but it says I have added points and and withdrawn points which is correct but my order status is not showing up and I have yet to  recieve an email conforming my order!!!!!!!!!!!!!!!!!!!
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi blueeyechic! When you are ready, please give us a call at 1-877-737-4672 so we can help get your order placed.  I don't show anything on your account either, so you w... see post
marisa811
Q. 2 beauty insider cards--how do I combine them?
I have two insider cards and I want to combine them so all they points are on one card and under just one email address. How do I do this?
see post
rhiannoncn
SCENE QUEEN rhiannoncn / SCENE QUEEN SCENE QUEEN / answered
A. I need to combine my cards as well! see post
lulumissy
Q. How can I change my birthday on my account?
Hi, on my last trip to the US I signed up for a beauty insider account, I believe it's VIB. I've just realised that my birthdate on the account is wrong, I'm from Australia and we write the month after the date as oppose to before, so I think that is where the mix up has happened! I'll be back in the US in a few weeks and doing a lot of shopping at Sephora so I was hoping to fix this up before I get there. Is someone able to help me with this? Thanks in advance.
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi lulumissy!   I can change the birth date that is listed on your VIB account. I am going to send you a private message to get a little more information from you. :... see post
nlovesmac123
Q. Beauty insider
Is it free, how do I get points, do i get lots of free things??? Please help
see post
kssweetheart
HALL OF FAMER kssweetheart / HALL OF FAMER HALL OF FAMER / answered
A. Yup! It's free nlovesmac123! All you have to do is sign up. I believe you go to the 'My Account' page and then click on 'subscriptions' and enter your email, then it sho... see post
yogagirlmv
Q. How do I redeem my birthday gift online?
Dekey
Dekey / FRESH FACE / answered
A. Whether you are looking for gift ideas for girlfriend or boyfriend Here is a best gift for your Lover . I know what I have to create something like unique and you never... see post
deb56
Q. Dr. Jart Renewalist
I received an email stating that the Dr. Jart Premium was back in stock.  I am going to order this but also wanted to order the Renewalist as well.  Any idea if that will be in in the next couple of days.  I don't want to wait too long and miss out on the Premium but I would like to purchase both on the same order since I am ordering from Canada. Thanks
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi deb56,   I just checked and it's looks like Dr. Jart's Renewalist BB Cream has been discontinued from our website and stores. :( I am sorry for the inconvenience!... see post
Anusheh
Q. Didn't get my 3 free samples?
Hi all, I recently received my package from Sephora and didn't get any of the 3 free samples I requested. There is a piece of paper attached the package that confirms the 3 free samples are part of the package contents but I did not receive them. Has this happened to anyone else? I'm assuming if they were simply out of stock then the slip wouldn't say it's part of the package contents at all...
see post
jenniefor
jenniefor / FRESH FACE / answered
A. I placed two orders since beginning of September; the first order did come with the samples I selected, but this most recent one (ie. I just received today), I did not r... see post
NikkiPilot
Q. Can Sephoras in JC Penney redeem beauty insider points?
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi NikkiPilot!    Yes, they can! :) Please keep in mind that perks can differ from store to store and from what's available online.    Cheers!  Kevin see post
AshGrove528
Q. Sephora Return
I got this eyeliner in the mail that came with the tip broken and it will not sharpen, I heard sephora has a return policy where you can return anything.....is that true? because this was $22 and everyone said it was amazing but I cant use it because of the tip
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi AshGrove528! Yes! If the pencil is not working out for you you can return it back to us free of charge using the return label or you can take it to your local store. ... see post
bethyz117
Q. can i exchange a product if i lost the box but i still have the receipt?
I bought an anastasia eyebrow dip, but i was dissatisfied with the color because it is too dark for me. I have been meaning to return it but my sister accidentally threw away the box but i still have the reciept. i dont really want to get my money back, i would just rather exchange it for a lighter color. i also used it a tiny bit before i realized it was too dark for me
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Bethyz117,   You should not have any issues exchanging it at your local Sephora Store http://goo.gl/Jz0JZO however, please make sure to bring a government i... see post
Punammodasia
Q. Please can you tell me where I can purchase marc Jacob tinted face stick in uk
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Punammodasia,   The Marc Jacobs Tinted Face Stick has been discontinued from our website and from our stores. I do not think this item is available at any of the ... see post
meredithm
Q. When will Perfekt Eye Perfection Gel in "Bright" be back in stock?
I've been waiting for a few weeks for it to come back in stock.  I signed up for email alerts and still haven't heard anything.  I don't think it's been discontinued because Sephora employees in the store say it's one of the most popular products and shades.  Please let me know how much longer I'll have to wait!
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi meredithm, Looks like we should have this shade back in stock in early August! :) -Laura see post
ParisMarie2
Q. Beauty insider card not linked to online account/email?
I got a beauty insider card a few months ago now. I've used it a few times since. Today when I signed into my online account it appears that the card is not connected to my account or email. I know it is the same email I provided when I got the card in store. Wondering if there is anyway to link them together or fix this?
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi ParisMarie, I'll send you a message to help. :) -Laura   see post