My BeautyTalk Profile
Who's Online / 1,027 users
  • CuriousCannibal
  • weeeeweeeeeee
  • srplpwdr
  • Upasana
  • trishalyn
  • ShannonAlexis
  • tinymaterialgirl
  • friedrice
  • superjulienne
  • Tirah
Customer Support
Showing results forΒ 
Search instead forΒ 
Do you meanΒ 
laurah25
Q. 😑😑😑
My points aren't online!! 😑😑 I'm so upset!!
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi laurah25,   I am sorry that your Beauty Insider points are showing up online. I am going to send you a private message to assist you further with this. see post
amnos
Q. Pre-paid credit card
hi! I just want to double check I CAN use a prepaid credit card (Vanilla VISA) as long as the billing address is the same address that I register with the credit card right?   I have looked on older post as there was conflicting stories so I'm just double (triple) checking   ($200 is a lot to spend on a prepaid card if it doesn't work >_<)   Also, I will be buying the pre paid card in Japan and I read that Sephora accepts Japanese credit cards.   Please correct me if I'm wrong., Thanks!! 
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi amnos, Yes, we do accept Japanese credit cards. So I don't see why a pre-paid card wouldn't go through in our system. However, make sure that you have enough money ... see post
R0sec
Q. beauty insider question
I may purchase some products that will put me in vib rouge how long will I be in vib rouge and will this only last until December or last through the new year. I'm not exactly sure how this works
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi R0sec, Beauty Insiders have one calendar year (January 1 – December 31) to spend $350 to qualify for VIB status, and $1,000 for Rouge status. Please keep in mind th... see post
Joeybeanns
Q. Return policy!
I hate to be the one to ask this, but I was wondering if I can return an item I bought from Sephora a few months back, (according to my purchase section on my account it was purchased in April)? I had bought a 4OZ. Jar of Philosophy Hope In a Jar, and I used it three times, but I really can't stand the scent of it and have not touched it since. I completely forgot about the moisturizer, until recently when I was rummaging through my drawer of moisturizer. I tried to like it, it really works, but the smell is too irritating and strong for me to wear it on my face. Thanks in advance!
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Joeybeanns,   Since it has been passed our return policy time period, I suggest visiting your local Sephora Store for further assistance. If you have misplaced yo... see post
buttersunset
Q. Connecting accounts?
Is there any way to connect my VIB card to my online account? I've noticed the website now says you should be able to view both your in-store and online purchase history in one place (which would be lovely), but I don't see any of my in-store purchases, probably because I never found a way to link the 2 accounts. Also, because of this, when I was in a store last time I was told my VIB status will continue throughout the next year, but online it says it will run out soon. Any help would be appreciated.
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi buttersunset, I'll send you a message to help. :) -Laura see post
blueeyechic
Q. Sephora is taking money for my orders however none of my orders have been confirmed????!!!!
So I have been trying to purchase the items in my bag for the sale.  When I get to the "Place your order" page, I press the button, and it takes forever to process and then it says that my order has been cancelled due to some sort of number code reason.  I have repeatedly tried to place an order and none of them have gone through.  Then I went to "My orders" and checked to see whether any of these orders actually went through and none of them have been confirmed on my order page.  But I recently checked my bank account and it's stating that sephora is withdrawing my money for each time that I tried to place the order even though the website explicitly said that my order was cancelled!  My order is not showing up in my purchase history, but it says I have added points and and withdrawn points which is correct but my order status is not showing up and I have yet to  recieve an email conforming my order!!!!!!!!!!!!!!!!!!!
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi blueeyechic! When you are ready, please give us a call at 1-877-737-4672 so we can help get your order placed.  I don't show anything on your account either, so you w... see post
lulumissy
Q. How can I change my birthday on my account?
Hi, on my last trip to the US I signed up for a beauty insider account, I believe it's VIB. I've just realised that my birthdate on the account is wrong, I'm from Australia and we write the month after the date as oppose to before, so I think that is where the mix up has happened! I'll be back in the US in a few weeks and doing a lot of shopping at Sephora so I was hoping to fix this up before I get there. Is someone able to help me with this? Thanks in advance.
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi lulumissy!   I can change the birth date that is listed on your VIB account. I am going to send you a private message to get a little more information from you. :... see post
NikkiPilot
Q. Can Sephoras in JC Penney redeem beauty insider points?
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi NikkiPilot!    Yes, they can! :) Please keep in mind that perks can differ from store to store and from what's available online.    Cheers!  Kevin see post
AshGrove528
Q. Sephora Return
I got this eyeliner in the mail that came with the tip broken and it will not sharpen, I heard sephora has a return policy where you can return anything.....is that true? because this was $22 and everyone said it was amazing but I cant use it because of the tip
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi AshGrove528! Yes! If the pencil is not working out for you you can return it back to us free of charge using the return label or you can take it to your local store. ... see post
bethyz117
Q. can i exchange a product if i lost the box but i still have the receipt?
I bought an anastasia eyebrow dip, but i was dissatisfied with the color because it is too dark for me. I have been meaning to return it but my sister accidentally threw away the box but i still have the reciept. i dont really want to get my money back, i would just rather exchange it for a lighter color. i also used it a tiny bit before i realized it was too dark for me
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Bethyz117,   You should not have any issues exchanging it at your local Sephora Store http://goo.gl/Jz0JZO however, please make sure to bring a government i... see post
Punammodasia
Q. Please can you tell me where I can purchase marc Jacob tinted face stick in uk
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Punammodasia,   The Marc Jacobs Tinted Face Stick has been discontinued from our website and from our stores. I do not think this item is available at any of the ... see post
ParisMarie2
Q. Beauty insider card not linked to online account/email?
I got a beauty insider card a few months ago now. I've used it a few times since. Today when I signed into my online account it appears that the card is not connected to my account or email. I know it is the same email I provided when I got the card in store. Wondering if there is anyway to link them together or fix this?
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi ParisMarie, I'll send you a message to help. :) -Laura   see post
Hello7Yuki
Q. Help me.....
I didn't receive the package that I ordered. I check the tracking number, it said delivered. And the wired thing is in the tracking number show it ship to: CHATTANOOGA, TN, US. This is NOT where I'm livening. I livening in  Sun Prairie, WI and my order details say " ship to: Sun Prairie, WI" too. I need help/ explanation.........;( 
see post
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Hello7Yuki,   We apologize for any confusion regarding your tracking information. Due to a system error, an incorrect tracking number may have been assigned to yo... see post
mommy
Q. i just moved and what a hassel it was to get it right with sephora
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi mommy ,   I'm sorry to hear that! What was the issue that you were experiencing? I also moved your question from Acne to Customer Support.   see post
Stephanieo2000
Q. I'm missing about 50 points and proof of purchase?
I purchased the Too Faced smokey Eyes palette and a Sephora Gel Liner on July 13th. No purchase history on my account even though I remember giving the employee my email.
see post
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Stephanieo2000,   Oh no!  I'd be happy to take a look at your account for you :)  I'll send you a message for a little more info.   xo, Mia see post
CrimsonBetrayal
Q. KVD Saint pallet?
I am a little worried...I placed an order online about 1 hour ago and now the pallet (Saint by KVD) is out of stock. It shows in purchases but I am now worried it sold out even though it shows purchased. Will I be getting it or is it OOS an I am out of luck?
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi CrimsonBetrayal, If you were able to place your order with the palette, that means you will receive it!  If there is anything missing from your order when you recei... see post
maribellies
Q. I have two different beauty insider accounts and I only use one of the accounts,.
It seems that I have two different beauty insider accounts and I only use one of the accounts, however during my last shopping trip the associate accidentally connected to my less used account and my points went there. Can I combine my points and delete one if the two accounts to avoid this from happening again?
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi maribellies,   I can make sure your two accounts are linked! I'm going to send you a private message to get more information from you. :) see post
Mandie831
Q. VIB rouge upgrade not showing online?
So I got upgraded to VIB rouge in the store today. I was looking around on sephora.com just now and noticed that it still says I am a VIB and need like $86 to get to rouge. My points however did go up, just not my insider status. Any ideas? Update lag?
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Mandie, I'll send you a message to help. :) -Laura   see post
dallasalice
Q. When will Kat Von D Studded Kiss lipstick in Poe restock?
I'd really like to order it by the end of the week, but I'd also like to know if that won't happen.
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Dallasalice, Looks like we will be getting it back in stock towards the end of this month! :) -Laura see post
Anusheh
Q. Didn't get my 3 free samples?
Hi all, I recently received my package from Sephora and didn't get any of the 3 free samples I requested. There is a piece of paper attached the package that confirms the 3 free samples are part of the package contents but I did not receive them. Has this happened to anyone else? I'm assuming if they were simply out of stock then the slip wouldn't say it's part of the package contents at all...
see post
jenniefor
jenniefor / FRESH FACE / answered
A. I placed two orders since beginning of September; the first order did come with the samples I selected, but this most recent one (ie. I just received today), I did not r... see post
meredithm
Q. When will Perfekt Eye Perfection Gel in "Bright" be back in stock?
I've been waiting for a few weeks for it to come back in stock.  I signed up for email alerts and still haven't heard anything.  I don't think it's been discontinued because Sephora employees in the store say it's one of the most popular products and shades.  Please let me know how much longer I'll have to wait!
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi meredithm, Looks like we should have this shade back in stock in early August! :) -Laura see post
AshleyK17
Q. Didn't receive my VIB Rouge card
I just became a VIB Rouge member upon making an online order. I received the welcome kit but not the actual VIB Rouge card. Should I go to my nearest Sephora to ask for one?
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi AshleyK17!   Congratulations on becoming a VIB Rouge member! You can pick up your new VIB Rouge card next time you are shopping in the store!  see post
lavysal
Q. UNSUCCESSFUL AUTHORIZATION
Hey There, I just placed an order, and money have been taken on hold from my card, but now it says unsuccessful authorization. So I'm just wondering, what's going to happen next? Is my order came through, or my money will come back to my card? i want this order so bad
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi lavysal, We understand your concern regarding the pending authorization on your account. These are temporary authorizations from failed order attempts. Temporary au... see post
msall
Q. I am a VIB and this status is not showing up on my online account, how do I fix this?
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi msall- I already sent you a message to help. :) -Laura see post
rhinooki
Q. VIB ROUGE
Hi. I recently reached the the VIB ROUGE status at a sephora store.. I was only given the VIB ROUGE red card... I thought that you get a vib rouge kit with a free bite lipstick.... was that for a limited time only?
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Sorry rhinooki !   As a re-qualifying VIB Rouge you should have received the nail polish (last year it was a mini bite lipstick). I suggest contacting your lo... see post
laurenfromaust
Q. Elizabeth and James 100 point perk- what store can I find it??
Can anyone help me track down the Elizabeth & James 100 point perk perfumes- both scents! I'm in NYC on holiday- so buying online isn't an option. Any Beauty Advisors able to tell me what store to go to to find some? Thank you!!!
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi laurenfromaust! Beauty Insider perks differ online and in-store, so the best way would be to contact the store directly.  A list of store location and their contact... see post
sparkfae
Q. Online order return to store with printed invoice.
I bought an item online but i misplaced the shipping invoice. I have previously returned an item that i bought online to a store just using my order printout from my profile, and i had no trouble in getting money put back onto my card. I tried recently to do so and they said I couldn't return the item because the invoice i printed out from my profile didn't have a bar code, and that i could only get store credit. So my question is, did the previous associate give me a refund when they weren't supposed to, or should i be able to get my money back as long as i have the printed invoice from my account?
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi sparkfae! Yes, when an online order is returned to a store without the original order invoice, a store credit is supposed to be issued.  I'm sorry for the confusion! ... see post
makeupgoddessx
Q. Delete my second account
I had two accounts and would like to delete this one since it is no longer necessary. Can someone help! Thanks 
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi makeupgoddess, We can't "delete" accounts, but I can deactivate it for you. I'll send you a message to help. :) -Laura   see post
esb123
Q. My VIB status isn't showing up online
My VIB status isn't showing up online, is there a way to fix that? I'm not sure if I have accidentally created two accounts. Thanks!
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi esb123, I'll send you a message to help. :) -Laura see post
emilyemily4
Q. I have a beauty insider card, but I had to set up a different account online.
I don't know how to get my original account back?
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi emilyemily4! I can help with that! Please check your private messages when you get a chance.    Cheers! Kevin  see post