Whenever I buy something in the store, the points don't show up in my online account. Today I went and bought a few items and the lady at the counter told me I have 493 points and when I got home and logged on to my account it says I only have 412. This problem keeps happening, I just had someone link my points to my account within the last few weeks. It's just frustrating I'm going to keep having to link my points to my account. Can anyone help me with this, please?
Hi, This is my first time ordering and I'd like to ask for help. Sephora sent an email that my order was cancelled and I checked it out and has a STATUS: Unsuccessful Authorization. Anyone who could assist me with this matter?
Hello, I purchased an item online and ended up returning it at a local sephora store. It has been about 10 days and I still don't see the refund credit on my account. Does it usually take more than 10 days to get my credit back?
hello! Just got my beauty insider card today at sephora, but it seems like I gave the wrong email address to the SA, besides that I opened an account online. Is there any way to merge both accounts? Because I've got 100 points in my card and I don't want to loose them
I've tried to order several times this week, but each time I got an email several hours after I placed orders, saying that my orders have been cancelled . I have used my credit card on Sephora.com before and it worked just fine. My card is OK with other purchases, too. I've checked my card information, address, telephone, etc. and found no mistake. Then I tried use gift card, but still dose not work. I dont know why!!
Hi, The two Surratt brushes mentioned in my question have been OOS for at least a month. I would like to know if any moderator is able to provide a restocking date, as I prefer purchasing Surratt brushes through Sephora rather than Barneys. Thanks for your help!
Hi, Currently, the product's showing the following message: " Due to high demand, this item is currently sold out online. Use the "Find in Store" field above for availability in a Sephora store near you. " Will it be available online again? I really want to get it, and don't have a store near me... Thanks!
For some reason, it says on the website that my birthday is in May when I put it in as July. Is there anyway to change this because I was hoping to get my birthday gift in store while I am in the USA in July? Thanks.
Hi! Today I placed an order, and later when I check my credit card information online, it appears that I've been charged twice! I checked my order status on Sephora and it seems like I only have one outstanding order. I emailed customer support and received a confirmation email with my ticket number, however I'm unsure of what to do next. Is there any way to get my money back? This has never happened and I've ordered from Sephora tons of times! This is very upsetting. Thanks in advance, Diana.
Can I still receive points on an in-store purchase, my original beauty insider card...i forget which email I used. So I carried on with my purchase after being told I can register for a new card and redeem the points online. So far I have already registered for my new beauty insider membership. How can I get my points on my in store purchase?
Hi I placed an order on the 24th of April 2015 and after checking out I saw ( INITIAL ) under STATUS in the printed receipt, few days later when I checked my order status I found ( Unsuccessful Authorization ) what does it mean ? Do I have to reorder and pay again !?
Hello, I cannot link my VIB Rouge card to my online account and I've never get email or mail about the promotion and sale info. Please let me know how to link my VIB card to my online account and receive the email/mail about the promotion. Thank you.