Hello all, So right now I have an order in my cart that is about $90, so I would get free shipping. Say I were to not like one of the items and return it to a store (with original receipts and everything). If I were to subtract the price of this product from the original order total and it were to bring it down to under $50, would I have to then pay $5 that the shipping would have cost for the other product then and there because the other product was below $50? Also, if I were to use a gift card for part of the order (and deplete all the money off the gift card) and then return one of the products, how would they refund the money for this item? Just put the amount on another gift card? These may sound like a dumb questions, but I just want to make sure. Thank you!!!
So a couple of weeks ago I realized that points weren't getting to my account online but they went through in the card. I asked how to get the points transferred to this account and someone here helped. However, last night I purchased something and achieved VIB where I got a new card but the cashier told me that I need to get rid of one of the accounts because there still are two accounts... Could someone help me and still keep my points?
Can you not edit your reviews on the site? I reviewed something that I initially did not love, but after using several times I actually do like. I want to change my review...but i see nowhere that allows me to do that.
Hi! I purchased a foundation about a week or two ago, and I was so excited to get it, I threw out the box and receipt because I thought I was going to love it. Unfortunately I don't When I purchased the foundation I did use my beauty insider card, and I also have the credit card that I used to pay for it, to prove that I did buy it from Sephora. I was wondering if I could exchange it for another foundation or get some in-store credit? Thanks!
I returned a foundation in the mail almost the same day I recieved it because nothing came out when I squirted out and the bottle refused to open (the MUDE HD), the warehouse has recieved it but they will not process my refund because they say it was empty, I'm not sure what to do? They mentioned a note on my profile and I am wondering if I should delete my rogue account. I recently moved to an island and have had to do a few returns by mail :/
I placed an order before 2 pm PT on Friday, expecting it to arrive today. This morning, tracking indicated it would arrive later today. Now I look to see that it will not arrive until tomorrow. I relied on the date based on the information Sephora provided, but now I have to come up with an alternative because my package did not arrive on time. I've also noticed that orders I place on Thursday before 2 pm often do not arrive until Monday. I feel misled by Sephora for claiming 2 day shipping for items that ship Thursday, but don't arrive until Monday. Anyone in a similar situation?
I made a purchase yesterday at my local Sephora and the receipt showed my total beauty insider points with the latest purchase added. My problem is that when I logged online my latest purchase was not reflected on my total beauty insider points. Someone help me, please?
I have heard several people now mention that Sephora stores will no longer accept returns from them for "too many returns". I have scoured the website and my receipts to see if there is anything that indicates that there is a limit to the number of returns a person has but to no avail. What exactly is Sephora's return policy regarding the number of returns a person can do? I know for one, I get a lot of gifts from people from Sephora and I do return some of them because they are not what I want (mostly unused) and I do return some items I've bought that just don't work for me. One reason I like shopping at Sephora is the return policy but if they are going to limit the number of returns, that would be nice to know and it should be clear on their website what the policy is. Thanks!
I bought something at Sephora a couple days ago but I haven't gotten my Beauty Insider points nor has my purchase history been updated yet. I think the cashier must've forgotten to input my email. What should I do??
I spent almost $80 at the store today, but i didn't get my points. The cashier asked for my email and i gave i to her, but it says i didn't even purchase anything on today's date. I still have the receipt, and it says beauty insider at the top if that means anything.
today I went to the store to return two things and bought one thing. The cashier tells me I have 400 something points. I check my account and its down to 362! I returned something a few weeks ago and my point balance didn't change at all that time! HELP!!
Hi! My birthday was on Mar 2nd, so I was waiting for the email that sephora usually sends on birthday month to get my gift at the store. But since then, I haven't got any email from sephora.. It's been a month since my birthday... should i just give up and wait for my next birthday or is there a way that i can get it online or in store?? ps. I am a beauty insider so there are no clue why I haven't got my birthday present email.. i always get emails from sephora via email tho.. pls help me ( Thanks!
order no. one is in progress and other two showing unsuccessful authorization. im from india. but my shipping address placed in order is of usa and canada. please need urgent help as the total order is for more than 800$
Hey Beauties! I just purchased a fragrance for Mother's Day with the notion that I would be getting 3x the points along with that purchase. However, upon checkout I only received the standard amount of points. Is there a delay between a purchase and when bonus points are added on to my account or did I make a mistake somewhere? After this purchase I am literally 2 points away from VIB and this is actually killing me.
Why cant store credit be used online ? I dont understand, the money goes to Sephora regardless, and there are so many items that are online only. I know i cant be the only one that hates this, it makes me sooo mad becuase i hate going to store when i can place orders online from home. but then if i ever return something without a receipt i get stuck with store credit that just sits in my wallet forever. is sephora ever gonna change this ??
Hello - I placed an order on 4/8/2016 which was for 3 orders of the Shiseido Urban Environment Oil-Free UV Protector Broad Spectrum SPF 42 For Face. However, I only received ONE in the package I received today.
Please kindly send TWO more to the shipping address as I do not want a refund for the missing items.
I called the customer service and waited for 40 mins, and no one answered. I also emailed to your company, and I only received a reference number. I received a shipment with my name and address, but the stuff inside and receipt are not mine! I feel so disappointed, and I do not know what I should do!! I mean I spent 170 bucks on my order, and I received a wrong order, and no one even give me a response!!
I signed up online, so I never received a card or account number. Now, every time I shop in-store, they have the hassle of looking me up in the system so I get my points. Is there any way I can get sent a card for my account?
Hello, I've ordered a couple of products on April 8th. I've waited so long for my track number but i never got it. i later realized my status says Unsuccessful Authorization. what should i do?? please help. thank you.
I've purchased from the same JCP Sephora in the past, and the points usually show up within a few hours. How long should it take for the points to be added to my account? I still have the receipt if from my purchase too if I need it...