How does this process work? I placed an order Monday afternoon and paid extra for 2 day shipping. I received a shipping notification email Tuesday morning but will not receive my package until Friday. Shouldn't I be getting my package today? Thanks.
I became a VIB about a month ago and I got my VIB welcome coupons. I used both my 10% off and free shipping coupons, but I have lost my free makeover coupon Is there any way I can get my coupon replaced?
Hi, I forgot to show my VIB beauty insider card during a purchase today and the cashier doesn't ask me either. Is it possible that I can still get points with the receipt. Can someone help my with this? Many thanks in advance.
Hi, I didn't know I had this second account and I wanted to know how I can delete it. Also, I noticed that I had recieved points here from a recent purchase and wanted to know if I can transfer them to my primary account.
I am living in CANADA, and I wanted to send a birthday gift to my cousin, who is now in US. I checked out at the US website, and when I typed in my won billing information, I was not able to change the country from US to CANADA, which means the order cannot be processed. Can you please help?
My order said it was shipped out on DEC 6 with 3 day delivery. When I initially track my package it says my package will arrive on dec 10 but now it says out for delivery with a new date of dec 12. Where is my package and why does it say out for delivery and not arrive yet? I am mad because I spend the last two days at home just to receive it so they don't leave it on the porch. Did anyone have that happen to them lately?
I made 2 orders last 12/05/13 and contacted Sephora FB team asking about the tracking information on my orders. I was informed that my orders reached the border facility on 12/09/13. However, I don't see these updates at all when I check on the order status link! Can someone please help me as I'm getting anxious about my orders since I've encountered a disappointing transaction from my previous Sephora order Thank you!!
My three orders have been cancelled
In emails said that because you are unable to confirm payment information.
I don't know why, I use the same information as I ordered last time which is my first order with Sephora and already completed.
I only change the last name of shipping address, but all others information is the same. Why???
I tried to place some orders again, but cancel emails were arrived within 20 minutes after I placed orders again!
What should I do? I'm not located in us now.
And what about my money which already paid for all cancelled orders.
Please help me, I want my makeup T______________T
Thank you so much!
For some reason, I have three Sephora accounts, two of which I use and have points on. When I first signed up, I used my old email. Then I lost the card and the lady at the store at that time just helped me set up a new account with my new e-mail address, but I think she might have typed in the wrong email address, as I can't login to that account online. I do have the card for this account, but I can't use it for online shopping, etc.. So that makes two accounts I use, one as a beauty insider, and one as a VIB. I use my old account when I forget my card for the "new" account at home. When I recently went to Sephora, I was upgraded to VIB, and I got a VIB card for my OLD account, the one that didn't have a card. So I now have two cards/accounts, beauty insider and VIB. Is there a way for me to find out what email address is used to the beauty insider card (and change it), and possibly link it to the VIB one? I tried today to sign up with my new CORRECT email address and see if I could link that one to one of the accounts, but I couldn't. So now I'm left with two accounts with points on with one old email address, and one unknown email address, and one account with nothing on it, but with the email I want to use for my two other accounts. Could someone pretty please help me if any of that made sense? :-) I don't know any easier way to explain this chaotic mess, hehe.
hi! forgot to use my Beauty Insider card when purchasing something. How can I add this to my account? I have the receipt; the cashier said I would be able to do it online (since she'd already rung me up.)
Are there any plans to release a Sephora app for Android phones? I just switched from iphone to Droid, which has been awesome, but I do miss my Sephora app. Made ordering and researching my products very efficient. Thanks!
I got the 500 point Stila set, but the eyeliner I received is broken! It won't twist out the rest of the lead, so I ended up using it about 3 times and that was it. I've never returned or exchanged any items (pretty happy about almost all of my purchases) so I have no idea what Sephora's return/exchange policy is. Can I exchange an item I got for free?
I am in the UK and have family in the US who will ship to me. When i buy on Sephora will i get charged the amount in dollars or pounds. For example a product is 50 dollars but in England that mean around 30 pounds? PLEASE HELP XX
A number of years ago, Sephora.com had a feature that enabled users to prepare a wish list or registry. It was very helpful when family members asked what I wanted for the holidays. Is this feature still available? I am located in the US. The link in the answer below takes me to a page with items listed in Canadian dollars.