I've been waiting for a few weeks for it to come back in stock. I signed up for email alerts and still haven't heard anything. I don't think it's been discontinued because Sephora employees in the store say it's one of the most popular products and shades. Please let me know how much longer I'll have to wait!
I got a beauty insider card a few months ago now. I've used it a few times since. Today when I signed into my online account it appears that the card is not connected to my account or email. I know it is the same email I provided when I got the card in store. Wondering if there is anyway to link them together or fix this?
Hi all, I recently received my package from Sephora and didn't get any of the 3 free samples I requested. There is a piece of paper attached the package that confirms the 3 free samples are part of the package contents but I did not receive them. Has this happened to anyone else? I'm assuming if they were simply out of stock then the slip wouldn't say it's part of the package contents at all...
I didn't receive the package that I ordered. I check the tracking number, it said delivered. And the wired thing is in the tracking number show it ship to: CHATTANOOGA, TN, US. This is NOT where I'm livening. I livening in Sun Prairie, WI and my order details say " ship to: Sun Prairie, WI" too. I need help/ explanation.........;(
Why cant store credit be used online ? I dont understand, the money goes to Sephora regardless, and there are so many items that are online only. I know i cant be the only one that hates this, it makes me sooo mad becuase i hate going to store when i can place orders online from home. but then if i ever return something without a receipt i get stuck with store credit that just sits in my wallet forever. is sephora ever gonna change this ??
I am a little worried...I placed an order online about 1 hour ago and now the pallet (Saint by KVD) is out of stock. It shows in purchases but I am now worried it sold out even though it shows purchased. Will I be getting it or is it OOS an I am out of luck?
It seems that I have two different beauty insider accounts and I only use one of the accounts, however during my last shopping trip the associate accidentally connected to my less used account and my points went there. Can I combine my points and delete one if the two accounts to avoid this from happening again?
Hi, I didn't know I had this second account and I wanted to know how I can delete it. Also, I noticed that I had recieved points here from a recent purchase and wanted to know if I can transfer them to my primary account.
When I log into my account it says IM a VIB, but I haven't received any Sephora emails besides the ones to confirm an order in months, I check my spam folder and added sephora to my contacts but nothing. I made a new email address and changed my account to the new one and still nothing I haven't gotten any emails letting me know IM a VIB or promos or anything. Is there anyway I can find out about VIB offers and promos so I don't miss out?
I recently made a big sephora purchase in-store but I'm missing an item on my purchase history and I'm also missing the points I received for that item. It says I currently have 256 points but while I was in the store, the woman at the cash register said I have over 300 points. I checked my purchase history and I couldn't find "Ben Can Sexy Little Stow" (exactly what it says on my receipt). I DID use my beauty insider card and as far as I'm concerned, as long as you use your card during your purchase , the items should show up on your purchase list. Is there a way the item can be added to my purchase list through a code or something? I still have the receipt
So I got upgraded to VIB rouge in the store today. I was looking around on sephora.com just now and noticed that it still says I am a VIB and need like $86 to get to rouge. My points however did go up, just not my insider status. Any ideas? Update lag?
Hey There, I just placed an order, and money have been taken on hold from my card, but now it says unsuccessful authorization. So I'm just wondering, what's going to happen next? Is my order came through, or my money will come back to my card?
i want this order so bad
I just signed up for a Sephora account and it shows that I have 0 points. I have a physical Beauty Insider card with points, but there's no way for me to merge my card with my online acct. Is there a way to do this?
Hi. I recently reached the the VIB ROUGE status at a sephora store.. I was only given the VIB ROUGE red card... I thought that you get a vib rouge kit with a free bite lipstick.... was that for a limited time only?
Can anyone help me track down the Elizabeth & James 100 point perk perfumes- both scents! I'm in NYC on holiday- so buying online isn't an option. Any Beauty Advisors able to tell me what store to go to to find some? Thank you!!!
I bought an item online but i misplaced the shipping invoice. I have previously returned an item that i bought online to a store just using my order printout from my profile, and i had no trouble in getting money put back onto my card. I tried recently to do so and they said I couldn't return the item because the invoice i printed out from my profile didn't have a bar code, and that i could only get store credit. So my question is, did the previous associate give me a refund when they weren't supposed to, or should i be able to get my money back as long as i have the printed invoice from my account?