My order has been cancelled.But in this order I use the VIB welcome offer - 10% off next purchase.When I try to reorder I found that code was not available. But the order was cancel! Is this also count i m already use the code? What can I do???
Hi, I didn't know I had this second account and I wanted to know how I can delete it. Also, I noticed that I had recieved points here from a recent purchase and wanted to know if I can transfer them to my primary account.
Hello. I just got the VIB Rouge welcome kit online. I heard there is supposed to be a 10% or 15% coupon like in the VIB welcome kit. But I didnt have that in my rouge kit? I didnt know if you redeem the rouge kit in store, it includes the rouge card also. I lost my card and make it a little inconvient to shop in store cause the register may take a while to spell my email correctly. Is there anyway I can still get the rouge card in store? Do I need to return the online welcome kit to exchange for the store one? LOL I think I tossed everything except for the lipstick.
Really want to get the Semi Sweet Chocolate Bar Palette with my Sephora JcPenney giftcard, but none of the locations around me have it in stock and I called one and they said they did not know if they were getting them or not. I've also heard that other people are having problems getting this product at JCP locations. Are the JCP locations getting them in stock?
Why cant store credit be used online ? I dont understand, the money goes to Sephora regardless, and there are so many items that are online only. I know i cant be the only one that hates this, it makes me sooo mad becuase i hate going to store when i can place orders online from home. but then if i ever return something without a receipt i get stuck with store credit that just sits in my wallet forever. is sephora ever gonna change this ??
went into sephora today to buy the hourglass light palette because i got a gift card for the holidays. I got it home and it was shattered. I'm going to go back to sephora on Monday and return it for a new one. However, I used my 10% off vib card and I'm afraid that I'm going to have to pay more for it because i used the coupon the first time. Not mad or anything just sad.
My friend got me two palettes that were $15 each (total of $30) as a Christmas gift. The problem is, they don't suit me that well and the color isn't what I expected it to be. Unfortunately, she did not provide a receipt with the palettes. What exactly is the store policy for returning without a receipt? I understand that you do have to an ID with you so they could keep track of things, but the only ID I have on me is a student ID. Will that still work? Anything that you may know will help. Thank you!
Can you not edit your reviews on the site? I reviewed something that I initially did not love, but after using several times I actually do like. I want to change my review...but i see nowhere that allows me to do that.
Hi, I spend 280$ to date so technically I need 70$ more to become a VIB. However, Im trying to order online and I had a 97$ value in my basket. It said that I qualified for VIB. Then, I apply a promotion code for 15$ that ends today, which puts me at 82$. But now it says that I dont qualify for VIB! Why is that if I only need 70$??
I got an email for a VIB reward card. I get $20 off a purchase of $50. It expires Monday, so I made a purchase after order went through I realized I forgot to add the gift card number from the email. Is there any way I can get that fixed? Is there any way I can get that $20 back?