My BeautyTalk Profile
Who's Online / 203 users
Daniela1387
Annieways
ilovetopurplefy
chauncie
StephCastorani
kfenness
kissenmakeup
BriSerratos
suzieg
thomase
Customer Support
xoxocatrina
Q. SiJCP Product Consultant
Hi! My local SiJCP is looking for a new Product Consultant. The job description is pretty brief and I was wondering if any of you ladies had any additional information as to what this position consists of. Full/part time? Are benefits available? Anything like that. I am wanting to apply but would like some info before doing so and can't seem to find anything on google (surprise!). Thanks in advance!
see post
miabt
miabt / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi xoxocatrina,   I would suggest speaking with one of the Cast Members at your local SiJCP, as they will have more information on the specifics of the position.  Be... see post
sephoraJ
Q. Beauty Insider points disappeared?
I believe yesterday I have 340+ points and it suddenly jumped to 40+ and now 0!
see post
ksrecino
ksrecino / SCENE QUEEN SCENE QUEEN / answered
A. The same happened to me. Can someone please help me? see post
makeupbymckenna
Q. Beauty Insider Points Issue
So I have the Sephora app and I have an account where I put things on my shopping list and ya know whatever. Then today I made my first purchase of $50 so I should get 50 points because in the store I signed up for a card but I accidentally gave them an old email that I read deleted not the one I have under my Sephora account. So I tried to make an account under that email in an attempt to get the points. It told me that it was already registered and I confirmed it with my birthday and it logged in I guess, but still said 0 points I don't understand where my points are
see post
AlliePham
AlliePham / FRESH FACE / answered
A. Hi. Can you please help me. I just went to Sephora store today and purchased a lot of stuffs. I did give the lady my beauty insider card. However, I don't see any points... see post
elishiba
Q. how to merge accounts?
how can I link two beauty insider accounts online?
see post
lianathomson22
lianathomson22 / FRESH FACE / answered
A. I have the same problem, how can I merge them? see post
anlandia
Q. Question about returns from online orders to sephora store/ counter?
Can I return a makeup pallete I bought online from Sephora to a Sephora store or counter? Will they refund my order completley (other than the shipping)? What if I used the pallete a little bit, can I still return it and get a full refund? And is it a refund or store credit?
see post
JillieJoe
JillieJoe / FRESH FACE / answered
A. can I return a lipstick that I ordered on line from Sephora?   see post
ddanielle6
Q. Hi how do I link my beauty insider card to my account?
Hi I have had my card for a while now but I guess I never signed up online until now. How do I link my beauty insider card to my account?
see post
MarcyHxx
MarcyHxx / FRESH FACE / answered
A. Hello, how do I link my beauty insider card to my account ? see post
shadowcat03
Q. I have a beauty insider card, but...
When I created an account online with my email address it asked me if I wanted to sign up for beauty insider so maybe they got my email address wrong? I've had this card for awhile and just now created an account online so is there any way to check? I would go back to the store and ask, but unfortunately I don't live that close to the closest Sephora store.
see post
melissabt
melissabt / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Shadowcat03,   I will be happy to research your accounts and combine them for you. I will send you a message to discuss this further. Thanks for your patience. see post
kavidkv
Q. hey do you deliver in dubai uae
hey do u deliver in Dubai please let me knw     thanks
see post
keelybt
keelybt / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Kavidkv At this time, we don't ship internationally.  We do have stores in Dubai.  You can find them here > http://www.sephora-me.com/ar/pid3881/stores.html?search=du... see post
milliegasm
Q. Merging my beauty insider card points with my online account?
Both emails are the same, but I believe it's made a completely different account. So I can't see how many points I actually have. Can someone help me fix this?
see post
keelybt
keelybt / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. @Redming I'll send you a message to help :) see post
alcmeow
Q. Beauty Insider gifts....
Are these gifts (the ones I can redeem my points for) full size items or just sample size? I see some expensive items listed sometimes and had wondered if the full size is being offered, I'm probably wrong and wanted to find out the scoop.
see post
keelybt
keelybt / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Alcmeow The 100 point perks will always be sample size unless stated otherwise.  Often times the 500 point perk may include a full size product.  Some of them will ... see post
lovelynails
Q. How can I link my beauty insider card with my online account?
I want to link my online account with my card, but I don't know how.
see post
keelybt
keelybt / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. @Gilred13 and Ghadaalzaagi I'll send you a message to help :) see post
seeika
Q. Returns to jcp store
I bought some lipstick and liner in a sephora store.  The items are unopened and I have my reciept.  Can I return these items to a sephora in JCPennys?     
see post
jgelews
jgelews / FRESH FACE / answered
A. Can I return items purchased at sephora.com to a sephora store inside jcpenny's? see post
mariee
Q. switched browser to IE and reordered - no more unsuccessful authorization errors!
after 2 unsuccessful authorizations on the same order I don't know what else to do -- contacted Sephora twice and was told by the 2 BAs that I talked to that they will contact me within 24 hours.....still no call and the latest call was Thursday night EST. I have never had a problem like this with Sephora and am disappointed in the fact that they cannot find what is wrong.
see post
beirtchailini
beirtchailini / FRESH FACE / answered
A. I was having difficulty seeing the products I usually purchase and couldn't check out.  I installed Google Chrome and everything loaded as it should.  My original issues... see post
lala13
Q. Return/ Exchange ?
I have a Nars Sheer Glow Foundation that I have had for about 6 months Now & it's the wrong color for me is it Possible for me to exchange it for the Nars Sheer Matte Foundation even though I no longer have the receipt or the Box it came in ?
see post
LaylaTeresa
LaylaTeresa / FRESH FACE / answered
A. I'm not sure about the time frame but I bought a Nars foundation in one store and it was the wrong color so a month later I exchanged it at another store with more color... see post
lifemakeup
Q. How can I connect my beauty insider card with my online account?
janinebt
janinebt / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. @JRJVBALL523, please give us a call at 1-877-SEPHORA. A rep can do this for you :). see post
golllden
Q. Multiple BeautyTalk accounts?
I had already made a BeautyTalk profile/account with this Beauty Insider account, but when I came back after logging in, I was asked to make this new one under 'golllden'? My previous one was 'crstzy', and all the messages and whatnot still comes to the email with this account. I'm not quite sure how to go about this.
see post
janinebt
janinebt / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi golllden,   Please send me a private message so that I can help you in getting this resolved. Thanks!   see post
ccyueyue
Q. How can I use vib 10% off on my online order?
How can I use vib 10% off on my online order?
see post
miabt
miabt / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. @Nancykakashi - Please give us a call at 1-877-SEPHORA and we would be happy to assist you in completing your order with your welcome 10% off.  Thanks! see post
Sorilea
Q. Q about free samples at purchase
Hey,   I've always been curious but how are free samples selected when they are given out with a purchase at the store? I'm 23 and I often receive the most irrelevant samples (mature skin serum, wrinkle fillers, foundations that would require me to change ethnicities, etc.) and have been since I started shopping Sephora at 17. I have this giant jar filled with useless samples I never, ever use. So yeah, is it random? Whatever is being pushed at the moment? Thanks! Sorilea
see post
melissabt
melissabt / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Sorilea,   It can be a random selection and I always recommend telling the Cast Member what types of samples you're interested in trying! They usually have differ... see post
mollygirl
Q. Payment options
Can I use paypal to pay online?   
see post
janinebt
janinebt / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi sarahmmac86,   Thank you for writing us! At this time we do not have plans to start accepting paypal, but we will most certainly pass your comment along.  see post
ttab09
Q. when will my shipment get here?
i ordered 10 items from sephora.comon monday night. it is now tuesday and i was just wondering when my items will be expected to get here?
see post
prettyinpa
prettyinpa / HALL OF FAMER HALL OF FAMER / answered
A. It usually takes a couple of days for the order to be processed and leave the warehouse, then a couple of days for shipping. When your order ships, Sephora sends an emai... see post
itssaihussain
Q. Can someone please tell me how to link my beauty insider card with my account???
I really need help.... thanks!
see post
keelybt
keelybt / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Itssaihussain I will send you a message to help :) see post
LovePinkAW
Q. Sephora Points/VIB
Hi! About two weeks ago I spent a good amount of money in the Sephora store.  The Sales Rep told me it had changed me to VIB status.  However my purchase and my points are not showing up in my account.  I was wanting to take part in the sale today but it says its only for VIB today, and my account still isnt showing the change.   Thanks.
see post
janinebt
janinebt / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi LovePinkAW,   Please send me a private message that includes the email address associated with your account so that I can look into this for you. Thanks! see post
Jasmine54321
Q. Missing BI Points. Is there any way to get them?
About a week ago, I bought some stuff (in-store) from Sephora, but the points haven't been added to my account and the items haven't shown up on my purchase history like they usually do. Also, I was already a VIB before, but when I bought the items, the clerk handed me another VIB card, which was a little odd. Is it possible I have split accounts somehow?
see post
keelybt
keelybt / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Jasmine54321 I'll be happy to check on that for you.  I will send you a message with more info :) see post
emilime
Q. Time frame on hold
Will Sephora allow me to put the items I want to buy? How long would they hold the items for?
see post
melissabt
melissabt / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Emilime,   That's a great question! It's up to the store discretion on how long they can hold items. We recommend contacting the store directly for more inf... see post
HKAddict
Q. Linking Beauty Insider card with account?
I am trying to figure out how to link my account with my Beauty Insider card. Any advice?
see post
dianabt
dianabt / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi HKAddict,    If you haven't already called to have your accounts linked, I'll send you a message to help you do so. :)  see post
HeLee
Q. Bought something but forgot to show my BI card. I have the receipt. Can I still get the points?
I bought something but I forgot to show my Beauty Insider card. I still have the receipt. Can I get the points?
see post
keelybt
keelybt / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi HeLee.  You sure can!  I will send you a message for the information. see post
RitaQian
Q. how can connect my beauty insider card to my online account
melissabt
melissabt / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Spazziator- No problem, I'll message you now to link your accounts together:) see post
JaeKuro
Q. Wrong email address was put on Beauty Insider card. How do I fix it?
Just as the title says, the w rong email address was put on Beauty Insider card. How do I fix it?
see post
melissabt
melissabt / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. @Marina0686,   I'll send you a message now to help out:) see post
dancerbabe30310
Q. What is the return policy?
What is the return policy? I have a eyeshadow I bought last year like in like march and never used it its sephora brand and it looks brand new....can i still return it? It has the sephora logo in it and the top is a bit faded but it looks brand new! Help! I dont have a recipt either!
see post
edgystyle27
edgystyle27 / FRESH FACE / answered
A. I heard that everything you return even if its new and still in the wrapping will be thrown in the trash (given to employees). Which is sad because I had to return a fra... see post
canadiangoose
Q. Does Harajuku Lovers test on animals?
I want to purchase a tote bag from Harajuku Lovers, but I don't support companies that test their products on animals. I know Harajuku Lovers is known for it's fragrance, but I can't find a way to contact them and ask them about this. Does anyone know how I can get in touch with them, and if their products are cruelty-free?
see post
jadorezrg
jadorezrg / BEAUTY MASTER BEAUTY MASTER / answered
A. All of the Harajuku fragrances are made by Coty Inc, which is the world's largest fragrance maker. They've released a company statement which claims to be a cruelty-free... see post