In my latest order, one of the items were cancelled because it was out of the stock. However, when I placed the order it was still in stock. My question is will the item be shipped to me when it's restocked? And how would my shipment fee be charged because in my last order it was supposed be free because it was over $50.
I am wanting to return a product (bought in-store) that I unfortunately lost the receipt to. However, I made the purchase with a debit card, plus this purchase can be verified through my BI account. According to Sephora's Return Policy " In order to obtain a refund in the same form of payment as your purchase was made, Sephora in-store purchases and Sephora inside JCPenney purchases must be returned with a receipt or gift receipt at a store location. We do not accept mail returns for merchandise originally purchased at a retail location. If you do not have your receipt, your transaction may be able to be verified if you present your credit or debit card used, or by your Beauty Insider account number. Otherwise, for approved returns without a receipt or where we cannot otherwise verify your purchase, we offer store credit in the form of a Sephora merchandise credit. " so that leads me to believe that I'd be able to get a refund back onto my debit card...unless I am interpreting the policy wrong. However, I just asked a manager about it, and he said unless I have a receipt, I'd only be able to get store credit. Doesn't that contradict the policy?
Hi, I placed an order on 11/11 and the status is Unsuccessful Authorization. Can somebody tell me what this means? I've sent two emails to Constumer Support and I still don't have a reply. I would appreciate your help on this
Hi. So I have the Kat Von D lock-it tattoo foundation and the pump is not working. when I pump it, the foundation doesn't come out, it's broken. Did this happen to anybody else? How can I fix it? I can't return it, because I ordered it online through a friend, and she sent it to me and I am in Europe and it would take forever to do this.
This is my first time ordering online, and I ordered the legend cologne two days ago but the status is still "In progress". Do you know how long it will take for it to start shipping? I need it no later than next week. --Thanks, CaitNicole
Re: my Rouge order placed May 18th I received the Koh Gen Do Face Powder In Jar from this order today and noticed the seal was broken on the box and there was loose powder inside, like this was used/tested or something? I've never had issues with seals broken in the past, but that, along with some loose powder inside the jar seems like this was opened/tried by someone else, and I don''t feel comfortable using on my face. I've used this product in the past and never had a broken seal or loose powder in the jar floating around the sticker that covers the holes where the puff sits. Would someone message me to take care of this? Thank you.
I've just made an order, and added this promo to it. I mean, this promo is why I made this order in the first place. Plus, one100 point perk. Few minutes later I received an email saying those two things were removed from my order due to "out of stock inventory"... When both things are still available on your site! What in the world is going on?! Can you put those items back to my order? If not, can you cancel my order? Please and thank you.
its the third time i post my question on here and I sent couple of emails and my problem hasnt been solved yet. I ordered some stuff from the website on December 16, 2015 and it got cancelled a day or so afterwards. the problem is it is almost a month and i havent gotten my money back yet! I waited for "one billing cycle" to be over and contacted my bank any everything and nothings happened. it is really upsetting and unprofessional.
Yesterday I placed an order on my mobile device and I created an account, but when I tried to log in today, it appeared that my email wasn't associated with any account? I tried to see if going through the process of creating an account would register that my email had been used, but now I have an account that doesn't seem to be connected to my Beauty Insider card, nor does it have a record of the order that I placed yesterday. My Paypal account sent me an email to inform me that a purchase had been made, but I've yet to receive one from Sephora. Now I don't know if that order was received by the company at all or if I was charged for an order that doesn't exist in their system? Any help would be much appreciated. Thanks! Katie
Hello, I renewed my VIB status. I know there's a 10% discount code for online Sephora purchases, but how do I use it for in-store purchases? Do I just mention at the store register that I renewed my VIB status, and it'll get automatically applied? Was there an email I was suppose to receive? Would appreciate the help!
Hello, I just got my clarisonic radiance set today that I ordered from online, and i found out that the packaging was damaged (the box was a bit ripped), and there were tapes around the ripped area to fix it. Also, the condition of the head brush seemed like it has been used several times. I am very disappointed at this point that I recieved an used item with some damage on the product. Is there any way that I can get it exchanged to a brand new product? Thank you
I placed 2 orders on Monday April 24th and I used my flash shipping and I still have not received my packages. I called Sephora customer service on Friday and they said that it is all ready to be picked up and I should receive my tracking number later that day, I kept on checking my email and nothing. So I called Saturday and that lady said the same thing, but gave me 500 points for the delay. Again kept checking my email and nothing. I called today (Sunday) and this lady said that she doesn't know when it will be shipping, but gave me 200 points for the delay. I just want my packages. I am just wondering if this has happened to anyone else? I do want to say that I did place 3 other orders during the sale and I got those packages very quickly and no problem.
Hi, I was re qualified for VIB Rouge every year but somehow I never got welcome kit.I did see the Nar Blush for like 3 second online last year but it disappeared when I checked out.I didn't know that I was supposed to get it each year with rouge re-qualification until now but I thought online purchase should have shown it in checkout or store lady given those to me when I purchase items in store all these years? I also never get any email to remind me to redeem the welcome kit either I just found out about welcome kit will be given out when we re qualify for rouge status and it's not only one time thing where I became rouge for the first time after I talked to the representative today. Online representative also tried to help me out but couldn't and asked me to call the store. I called the store and they said they see I am qualified for rouge but doesn't say that they can give out the welcome kit to me somehow and I need to talk to manager for it. I was re qualified for rouge every year , latest was last year August 2016 and in store or online purchase never given me any welcome kit. If I was supposed to get it every year I re-qualify for each year how come I never received it or no one mentioned it to me? My point is 8,000pt was year and this year is 9,000pt. I would greatly appreciate if anyone could look into it to verify the policy and also add me to mailing list for the welcome kit redeem. Many thanks!
Hi I was wondering how do I go about adding the rouge welcome gift to my cart? I noticed before I had the option to do so before checking out but don't see that option anywhere now. Any help would be great thank you!
Since I registered online, I don't have a Sephora Insider Card. I would love to receive one, but I don't know how so I don't have to repeat my super long e-mail address all the time! Can I get one shipped to me? Please answer me ASAP! Thanks!
Hi there, I forgot to collect my birthday gift (my birthday was in December). I was just wondering if there is any way I could get my birthday gift now or is it too late? I have been really busy and could hardly find a time to go and collect it. Please let me know. Any help will be really appreciated. Cheers Nowreen
Last time I checked, which was last night, I was a VIB Rouge client with more than 2500 beauty insider points. But I wake up this morning and try to put items into the basket to get ready for the spring sale and I notice that I am no longer a vibe rouge client....? So i went into the My Points & Status section, and it shows that I have earned no point.... I called the customer service and he tells me that he doesn't see any beauty insider points on my account either. Plus he doesn't see the purchases that I made in 2016.... Why is this happening to me... like the DAY before Spring Sale!!! Did this ever happen to anyone? What can I do to fix this?? PLEASE HELP ME!!
I have VIB status and will thus have access to the upcoming VIB sale. However, I also recently renewed my VIB status and received a 10% off discount code for that. I know currently you can only enter one discount code for online orders, but can you use more than one for a single in-store purchase?
Hello, I am purchasing something online to give as a gift to someone else. Is there a way I can get a gift receipt in addition to my own purchase receipt? I would also like to claim my birthday set and get samples but I don't want these items to be shown in the gift receipt in case the person decides to return the product and purchase something else.