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Q. I enter the wrong shipping address
Hi, I think I enter the wrong shipping address when I order, I am wondering should I call the customer service to change it? I enter a wrong number, I thought I can cancel the order and order again, but I cannot found the cancel button.  
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Q. Help
my order is unsuccesful authorization but the money was withdrawed from my bank it has been several days since i made the order ; Ps: i didnt recive any confirmation regarding my order pls help
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Q. some thing wrong
i bought from sephora dubai mall branch at 15 or 16 Jen 2016 but it looks like that the seller did not add the bill to my account is although he he said so can you please tell me is there any points added to my account or not. 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi lolo1975,   I'm so sorry about that! Unfortunately, we are only able to handle inquiries pertaining to the US and Canada, so you will need to contact the store yo... see post
Q. over a month i sent a return and still nothing
Hello I am inquiring a bout a return I was unaware of the return policy not returning things purchased in the store that it's unable to be returned using online return I included a few things purchased online and also purchased in the store in one return package haven't yet hearing anything back in regards to this return because I was recovering from reconstructive surgery I was trying to make things easier on myself in returning everything along with the receipts in one box
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LindsayBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi charlotteb12345,     I'd be happy to look into this for you. Can you please send me a private message with the order number that you used the return slip from, as... see post
Q. How do I redeem my birthday gift online?
kiran511 / FRESH FACE / answered
A. how do i redeem my line birthday gift? do i have to complete my order first?   see post
Q. Why can't I edit reviews?
Can you not edit your reviews on the site? I reviewed something that I initially did not love, but after using several times I actually do like. I want to change my review...but i see nowhere that allows me to do that.
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SCENE QUEEN tlatimer1 / SCENE QUEEN SCENE QUEEN / answered
A. Has anyone found a way to edit or delete reviews? see post
Q. Unsuccessful Authorization says my order help me please
hello a few days ago I asked a colony for my husband and me Unsuccessful Authorization says, I have sending e-mail at Sephora but do not respond if someone helps me appreciate.
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LindsayBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi ADATTI2526,   An Unsuccessful Authorization generally means we had an issue verifying information for your order, so we were unable to allow your order to be proc... see post
Q. Has my order shipped?
I placed an order on January 22, 2015. I received an order conformation yet I have no received a shipping comfirmation. I am a VIB Rouge. Don't all items qualify for free 3 day shipping for VIB Rouge members? Just curious if my items have shipped yet as I need them by a certain date. 
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LindsayBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi brandieskye,   Can you please send me a private message with your order number so I can look into this for you? Thanks! see post
Q. Order cancelled but money charged
My order was cancelled because my billing address and shipping address weren't the same, but the money was charged in my account. What should I do?
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LindsayBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi pequeporqui,   If your order was cancelled you will not be charged. If you send me a private message with your order number I can confirm this. Any holds you may ... see post
Q. now showing out of stock
So I placed an order around 3am Saturday EST, for the Sephora favorites nude lip kit. Well now it is showing out of stock. Will I still get my order? It shows in the status sent to warehouse.....but has not been shipped. I will be pretty annoyed if my order is cancelled when it was in stock......
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LindsayBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi obnurse86,   It appears your order was placed successfully and is currently processing. We have been experiencing some shipping delays due to the extreme weather ... see post
Q. need help adding beauty insider account to online account!
I'm putting in an online order but don't see a place to add my beauty insider account number. Please help! 
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mioara / FRESH FACE / answered
A. I want to use my beauty insider points I already have on my card, how can I acces them? thank you! see post
Q. My Orders were Cancelled
I am so disappointed in Sephora for cancelling my orders. I am a VIB ROUGE and I believe there should not be any limits in putting online orders. Today I received emails from Sephora stating that my orders were cancelled for my own security and i checked my order status and it said 'unsuccessful authorization". I emailed them and im yet to receive an answer. I want to know how can i solve this problem or how can i get my money back.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A.  Hi Glamy79, For more information, please give us a call at 1-877-SEPHORA. Since your orders were cancelled, you will not be charged and any pending authorizations you s... see post
Q. Can i exchange a foundation that i bought on sephora.com in a sephora jcjpenny store?
LindsayBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi trxmc,   Yes! You should be able to exchange items purchased online in a Sephora inside JC Penney. However, please be aware that all returns/exchanges are accepte... see post
Q. How to link my beauty insider card to existing online account?
How to link my beauty insider card to existing online account? thx
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LindsayBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi sprininininggg,   I can help you with this! Please send me a private message with your Beauty Insider card number and your registered email address and I will tak... see post
Q. Sephora app for Android customers?
Are there any plans to release a Sephora app for Android phones?  I just switched from iphone to Droid, which has been awesome, but I do miss my Sephora app.  Made ordering and researching my products very efficient.  Thanks!
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SCENE QUEEN Beane / SCENE QUEEN SCENE QUEEN / answered
A. Seriously, SO many Android users out there! Why exclude half your customers of the convenience of what could be a very useful app?  see post
Q. Cant use Store Credit Online
Why cant store credit be used online ? I dont understand, the money goes to Sephora regardless, and there are so many items that are online only. I know i cant be the only one that hates this, it makes me sooo mad becuase i hate going to store when i can place orders online from home. but then if i ever return something without a receipt i get stuck with store credit that just sits in my wallet forever. is sephora ever gonna change this ??
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abigailrose46 / RISING STAR / answered
A. I am very upset we can't use store credits online. Sephora doesn't have what I want in store so when I made my return I made to sure to ask that I can use the store cred... see post
Q. Can canadians use gift cards online?
If I am in Canada, Why can't I use my gift card online? The lady at my local sephora store said I could.
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SCENE QUEEN abbeyrose / SCENE QUEEN SCENE QUEEN / answered
A. It is now 2016 and we STILL cannot use giftcards online.  I have $75 worth of gifcards just sitting in my wallet unused.  I don't understand why Sephora is so far behind... see post
Q. In Store Purchase Missing
I recently made a purchase in a Sephora store and used my VIB card, but the purchase hasn't shown up on my VIB account. No points have shown up either. It's been more than a week.    On a related note, I made another recent purchase but forgot to bring my VIB card. Is there a way to manually add the purchase onto my account?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi kelseykinz,   I'm sorry to hear your Beauty Bank has not been credited for your purchases! I will send you a private message to assist you with this.   Always... see post
Q. Two days ago and my order is still in progress.
It's been two days but my order status is still [in progress]. Shouldn't it be [placed]or [sent to warehouse]? I sent 3 email to sephora and two inbox msg to a beauty advisor but getting no response. Could someone check my order please? I wonder my order will be cancelled or not.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi AdrienneATW,   I'm sorry to hear you have not yet received a response to your emails/messages and for the issues with your order! I will send you a private messag... see post
Q. Order status: in progress
I ordered 2 hours ago and the status is still in progress. Is it normal? This is my first time ordering products from sephora so I'm kind of feeling a bit nervous. 
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LindsayBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi AdrienneATW,   I can check on your order for you. Can you please send me a private message with your order number? Thanks! see post
Q. Rouge Requalification Gift
I requalified for VIB Rouge through 2017 and a few days ago I got an email saying that I could add the welcome gift to my shopping basket online. Unfortunately the welcome gift doesn't show up when I go to the Rewards Boutique in checkout. How can I fix this?
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LindsayBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Hallie94,   You should be prompted to add the Welcome Kit to your order during checkout, if this does not happen, please follow Mali's advice and call us at 1-877... see post
Q. kat von d shade light eye palette
I just bought the kat von d shade light eye palette and im not sure if i like it i dont have the receipt can i still return it and i bought it with a gift card i got for christmas..any suggestions??
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LindsayBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi amanda2628,   I'm sorry you don't like your palette! Please give us a call at 1-877-SEPHORA so that we can help you with this. Thank you. see post
Q. Not Sure Which Acc My Points Went To?
I recently purchased a perfume and gave them my phone number for the beauty insider points. I went to go check my account and the transaction does not show up, but I know it was added to an account because the cast member told me I had a certain amount of points. Not sure what other account/email my phone number is associated with. 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi angieejo,   I'll send you a PM to help you out with this! see post
Q. one billing cycle is over and nothing happened
its the third time i post my question on here and I sent couple of emails and my problem hasnt been solved yet.  I ordered some stuff from the website on  December 16, 2015 and it got cancelled a day or so afterwards. the problem is it is almost a month and i havent gotten my money back yet! I waited for "one billing cycle" to be over and contacted my bank any everything and nothings happened. it is really upsetting and unprofessional.   
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. I'm really sorry to hear about this, Nahla01. I will take a look into this further and send you a private message with more information.   Always, Danee see post
Q. Account not updated to VIB Rouge
If an administrator could please look into my account as i had an issue with the spend total being inaccurate but was informed it would update to VIB Rouge once I asked I have asked now twice with no response. Willing to give more details just send a message. Thank you
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi KaylaAlexis, I'm sorry this hasn't been resolved for you. I will take a look and send you a message. see post
Q. Beauty Points Not Adding Up on In store purchase
Hi, I made a purchase in store today, and I used my beauty insider card. I already have 267 points originally, and I purchased $120 worth of products today. But when I checked my account, I only received 18 points. Why is that? It also happened to me before where I purchased an item during the 2x points Sephora Event, I got twice the points originally, but then a few days later, half of the point was substracted to my account. I dont know why that should happen when I kept the product and didnt return my purchase. 
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Q. RETURN
so i bought the too faced born this way foundation and i hate it! ive had ir for about a month and i want to retun it. can i??
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Taylor0625, Sorry to hear that isn't working for you. We recommend contacting the store directly for more info> http://www.sephora.com/store-locations-events see post
Q. Link BI account?
I think when I signed up for my BI account the girl typed in ".ca" instead of ".com" so now I have 2 accounts under my name. Is there anyway I can get them merged together and under the correct email? One of them is VIB and one of them is BI and I would like to receive the emails, coupon codes, etc. that are linked to my VIB account. Thank you!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Ellebellez, I have combined your points and subscribed your VIB account to receive our promotional emails. :) see post
Q. VIB
when I go to use my VIB 10% off voucher online it isn't working
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