Hi, I was re qualified for VIB Rouge every year but somehow I never got welcome kit.I did see the Nar Blush for like 3 second online last year but it disappeared when I checked out.I didn't know that I was supposed to get it each year with rouge re-qualification until now but I thought online purchase should have shown it in checkout or store lady given those to me when I purchase items in store all these years? I also never get any email to remind me to redeem the welcome kit either I just found out about welcome kit will be given out when we re qualify for rouge status and it's not only one time thing where I became rouge for the first time after I talked to the representative today. Online representative also tried to help me out but couldn't and asked me to call the store. I called the store and they said they see I am qualified for rouge but doesn't say that they can give out the welcome kit to me somehow and I need to talk to manager for it. I was re qualified for rouge every year , latest was last year August 2016 and in store or online purchase never given me any welcome kit. If I was supposed to get it every year I re-qualify for each year how come I never received it or no one mentioned it to me? My point is 8,000pt was year and this year is 9,000pt. I would greatly appreciate if anyone could look into it to verify the policy and also add me to mailing list for the welcome kit redeem. Many thanks!
Hi I was wondering how do I go about adding the rouge welcome gift to my cart? I noticed before I had the option to do so before checking out but don't see that option anywhere now. Any help would be great thank you!
Since I registered online, I don't have a Sephora Insider Card. I would love to receive one, but I don't know how so I don't have to repeat my super long e-mail address all the time! Can I get one shipped to me? Please answer me ASAP! Thanks!
Hi there, I forgot to collect my birthday gift (my birthday was in December). I was just wondering if there is any way I could get my birthday gift now or is it too late? I have been really busy and could hardly find a time to go and collect it. Please let me know. Any help will be really appreciated. Cheers Nowreen
Last time I checked, which was last night, I was a VIB Rouge client with more than 2500 beauty insider points. But I wake up this morning and try to put items into the basket to get ready for the spring sale and I notice that I am no longer a vibe rouge client....? So i went into the My Points & Status section, and it shows that I have earned no point.... I called the customer service and he tells me that he doesn't see any beauty insider points on my account either. Plus he doesn't see the purchases that I made in 2016.... Why is this happening to me... like the DAY before Spring Sale!!! Did this ever happen to anyone? What can I do to fix this?? PLEASE HELP ME!!
I have VIB status and will thus have access to the upcoming VIB sale. However, I also recently renewed my VIB status and received a 10% off discount code for that. I know currently you can only enter one discount code for online orders, but can you use more than one for a single in-store purchase?
Hello, I am purchasing something online to give as a gift to someone else. Is there a way I can get a gift receipt in addition to my own purchase receipt? I would also like to claim my birthday set and get samples but I don't want these items to be shown in the gift receipt in case the person decides to return the product and purchase something else.
So I had a huge list on my love list, basically 5 pages worth of stuff saved, and now sephora got rid of it?! It basically tells me that I haven't started one yet. How do I retrieve it...? Has this happened to anyone before. Ever since they have updated their site, I've been experiencing a lot of issues. Who can I contact regarding this problem. If anyone one has answer please feel free to message me. Thanks
Does sephora price match the same brand on their own website? For example, glamglow cleansers are priced lower directly from glamglow than on the sephora site. This is full price - not on sale! I would rather buy from sephora, but I am not going to pay more when I can get it directly from glamglow for cheaper...
Hello, I've scheduled a makeover in the Wichita, KS Sephora, the one you get with a $50 purchase (I have a $50 gift card I got for valentines day), and I was wondering if i just show up with a fresh face and they do a full face of makeup on me or if I need to wear my own foundation because they only focus on a specific request like contouring or eye shadow etc. I was hoping for a full face using products I wanted to try for my wedding day. Thanks!
I place the order on March 30 and the estimated delivery date shown on the order is March 31. Today is April 4, I received the package from the order I placed on April 2, but I have not yet received the package for the order I placed on March 30. It is very odd. I saw some past posts that Sephora would not refund for missing package AND my package has been lost before 8 months ago. Back then the customer service was not supportive and would not even helped me look into the case, not even mentioning getting the refund for me.
Please help! I've recently purchased two separate orders (one on the 24th and one on the 25th), though both orders say they have officially been delivered, I haven't received the package. I asked my parents and both deny seeing it or having a hold on it, even knowing there was a package. It wasn't on the front porch, nor anywhere near the mailbox. What do I do? Please help.
I'm not sure who this really goes to but PLEASE BRING BACK THE OPTION TO SEARCH BRANDS BY A THROUGH Z!! That way actually helped me to discover more brands than by these new options without it. Thank you.
Hello, My birthday month has recently passed but I wasn't able to redeem my free gift in time, and now checkout won't let me. Is there anyway I can get it now or do I have to wait a whole year? Thanks!
Hi! How do I change my birthday on my account? I had put in a random one when I created my account but I would like to change it to my real birthday. I was able to change the year but somehow I cant find a way to change the current date (January 1st) to my actual birth date (April 29th). Any help is appreciated, thanks!
I wanted to return a couple items from an order I made online. Not sure whether to mail them or go to a free standing Sephora, though it's extremely far. The card I used to place it has been canceled and replaced, so how do I go about getting a refund?
I recently logged into my sephora account and see a lot of purchases on my Beauty Insider card that I didn't make, in places I didn't go! I'm confused and don't want people using my points that I've cumulated! Can you help?
Hi, I thought everything was fine with my order and didn't get any messages to the contrary but checked the Sephora website today, only to see that my order has had an unsuccessful authorization. Can you please tell me why this may have been unsuccessful as I already receive a paypal notification of the purchase Luisa
I have an old card with an old email and I want to transfer points to my new card. How can I do that? If I can do it with a link, thatd be amazing. I'm at a meeting right now and I cant call. Thanks in advance!
Hi! I registered for the beauty insider program at sephora, got a card, then I registered online to create my own account. I guess that's what I was suppose to do. But it seems like my card number is not connected with an e-mail adress. Should I put my card number somehere in the profile?