order be cancelled

i use promotion code when employee invited me,and i use my usualy payment credit card in sephora,but my order be cancell,Who can tell me why?I have been use this same card buy several times....


First of all,i got order confirm email and 10hours later,i got a email,my order be cancelled!!!""For your own security and protection, we have cancelled your order because we were unable to confirm your payment information."


Re: order be cancelled

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Hi Quanying, 


Should you have any other questions or concerns, please contact me and send me a private message. You may also call us at 1-877-737-4672 for assistance. 


Thank you! 

Luv&Lipgloss, Diana

Re: order be cancelled

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Hi dirling!!!


I'm having the same problem.. i bought so many timer by the way one of my order was shipped today and all my other order was cancelled! =(


I contact my credit card and everthing is okay!


Please help me!


Thank u!


Re: order be cancelled

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Hi Quanying, I see you called this morning and will get a call back with more information.

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