GOCICOCI

my points are gone and I have not redeemed them, I have not made any online purchases Please HELP!

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I had 285 points this weekend, when I signed up for the online account. I have been collecting points but I have not signed up for the online account. I made a purchase this weekend, and signed in to see my new balance, my points should be over 300 BUT MY BALANCE IS SHOWING ZERO :smileysad: please help. 

dianabt

Re: my points are gone and I have not redeemed them, I have not made any online purchases Please HELP!

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Hi GOCICOCI,

 

Don't worry, it just sounds like the cast members made you an extra account instead of linking everything together in one and we can definitely fix that!

 

I'll send you a private message to help out.  :smileyhappy:

Luv&Lipgloss, Diana
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