cristinaren

i have a dilemma with returning a product i dislike.

(0) Hearts

About three weeks ago, I purchased the Hourglass Immaculate foundation, but days later I exchanged it for the YSL Le Teint Eclat foundation. However, the color match is horrid and the formulation is all wrong for my complexion and I would like to exchange it for another or to get my money back. I have only used it a couple of times. I am embarrassed about going back and exchanging it for the second time, but I cannot justify throwing away $60 worth of makeup. Does the Sephora policy allow me to return/exchange this product due to the past return? 

miabt

Re: i have a dilemma with returning a product i dislike.

(0) Hearts

Hi cristinaren,

 

Sometimes that happens :smileysad:  I would suggest reaching out to your local Sephora and explaining the situation.  The Cast Members can assist you in finding the right foundation for you, color matching and making you a sample to try out :smileyhappy:  

 

xo, Mia

Conversation Stats
  • 1 reply
  • 69 views
  • 0 hearts
  • 2 in conversation
    • miabt
    • cristinaren