Package misdelivered
I got the delivery notification for my order but the delivery photo from
lasership shows my package at some other random door. Lasership is awful
and honestly if I realized you guys were using them, I wouldn't have
ordered at all.
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Order Still "In Progress"
I placed an order on April 15th, but it has yet to ship and shows as
being "in progress." My Sephora orders typically ship within hours of
being placed. Hence, I'm wondering if something is wrong with...
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Échantillons manquants
Dans les 2 commandes suivantes74599977843 et 74599979147 je n’ai pas
reçu mes échantillons gratuits. J’avais sélectionné des échantillons de
parfums, je comprend qu’ils peuvent être en ruptures de sto...
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Denied refund!
Hi… I am in tears right now… this is the first time I order on Sephora
because of a Black Friday deal they had on the Dyson hair dryer that I
wanted… I signed up for the free same day delivery and pai...
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Re: Denied refund!
Hi there I was wondering what ended up happening I am going through the
same exact situation
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Re: Denied refund!
I am so sorry to hear what you went through. It must feel desperate as
your item is super expensive.i am going through the same thing too.
Sephora sent me all the wrong items for my Black Friday order...
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Re: Denied refund!
Hi @nhunguyen2510, My apologies! I'll send you a message. Best, Laurie
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Re: Denied refund!
Hi @mcdv, I'm sorry to hear this! I'll send you a message shortly. Best
regards, Laurie
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Re: Denied refund!
I would really appreciate your help… I am desperate… thanks in advance
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Incomplete Order
I ordered two body washes from Sol de Janeiro and received just one of
them! Help please
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Re: Incomplete Order
Hi @BecaGon, I'm sorry to hear this! I'll send you a message. Best
regards, Laurie
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maquillaje
hola buenas tardes mi nombre es leidy gomez estoy ubicada en Colombia y
deseo saber si puedo comprar sus productos con precios de mayorita quedo
atenta feliz dia
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Re: maquillaje
@leidimax As a privately held company, Sephora does not offer
franchising or wholesale opportunities. However, we have over 400 stores
within the US and Canada and we are constantly opening stores
worldwide.Thank you for your passion for Sephora!
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Code not working
I signed up for the 10% off text deal but when I got the code and put it
in it did not work it said the offer was only for select bi costumers.
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Awaiting carrier pickup
I have an order on April 22 and the order keeps shows it is on its way.
I tracked my order for days and there’s no updates. The order was
estimated to arrive on 26 and I’m about to leave here in May. ...
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Re: Awaiting carrier pickup
This is really frustrating and I wish we had better answers! I have the
same issue with an order I placed during the sale. I placed an order on
the 13th and on the 14th it was marked as "ready for car...
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1 Reply
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Re: Awaiting carrier pickup
The same thing is happening to me. They sent me an email saying they
won’t do a replacement or a refund due to my previous accommodations. I
still don’t know how it is my fault when the parcel has nev...
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Re: Awaiting carrier pickup
Same thing is happening with me! I purchased an order last Thursday and
it should be delivered on 21st of April but it’s still awaiting carrier
pickup:( I’ve been calling a numerous times but they kee...
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1 Reply
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Shipping delay
I placed my order on 4/10. As of today (4/18) it says AWAITING CARRIER
PICKUP (as it has since 4/15). This package contained an expensive order
and it’s no where to be found. It’s been over a week with no updates as
to where we are in the process.
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1 Reply
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Didn't recieve code
There was a popup on the website today offering 10% off if I signed up
for text alerts. I did that but did not get a code. Please help, thanks!
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Re: Didn't recieve code
Hi @ericasbennett, My apologies! I believe you will receive an initial
text and need to respond Y. Then the code will be sent. Did you already
receive the initial text and respond? Please let us know ...
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Re: Didn't recieve code
Hi, yes i replied Y. Did not recieve code. This was the text Sephora:
You've signed up for recurring marketing texts. Terms: seph.me/39lnd9Q.
Msg&DataRatesMayApply. MsgFreqVaries. Text STOP to opt out. HELP for
help.
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1 Reply
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Add points from receipt
I need help, I forgot to use my beauty insider number when I purchased
an item at Sephora, how do I add points after from a receipt? Can
someone please help me out. Thank you all so much!
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1 Reply
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No samples included in order
I placed an order on April 15, 2024 and selected two free samples (TOM
FORD Bitter Peach Eau De Parfum Fragrance and MAKE UP FOR EVER Ultra HD
Invisible Cover Foundation) to be included. I received my...
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1 Reply
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Customer service
The store inside the Tucson mall has terrible customer service.
Unfriendly and unhelpful staff makes you feel uncomfortable for asking
for help. It’s not the first time but I know it’ll be my last tim...
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1 Reply
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Re: Customer service
Hi @Jessica1517000, I'm so sorry for this experience and appreciate you
reaching out to us! I'll send you a message shortly. Best, Laurie
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item is empty
hello, i ordered a lip liner and it arrived Tuesday but it arrived
empty, the package was sealed so was lip liners packaging but there was
nothing. i spoke with someone from this chat and was giving a...
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1 Reply
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Re: item is empty
HI @nayakd, I'm sorry about this! I'll send you a message. Best, Laurie
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VIB Rouge & Reduced Benefits
Spoiler (Highlight to read)I am a VIB Rouge customer and have been for
quite some time now. It seems more often then not, when I've ordered
samples with my online order I either get one (which I didn'...
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Re: VIB Rouge & Reduced Benefits
Yes. This has happened to me in the past few years. I still love Sephora
but I really miss the complimentary beauty makeovers. It was nice after
spending $1000s of dollars on Beauty and skin care prod...
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