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Used the NARSVIB GWP code that got emailed out on 7/30. Received my order today but got a replacement sample instead? Was the NARS VIB set out of stock already? I literally placed an order right when I received the email... And I can't use the code again since it's a VIB-only reward - it says that I have already redeemed it.
Customer Support
Never knew in-store and online accounts needed to be linked until now, need some help please !
Customer Support
Hi, my order says unsuccessful authorization, I would like to know what is going on?
Customer Support
How do I link my VIB card to my online account? It is saying I am a beauty insider with 0 points, but I have a VIB card.
Customer Support
I just made a 54$ purchase but it didn't do the 4x. Anyone else in vib rouge this happen to?!
Customer Support
Hello! I recently received an email to do a survey for Sephora in exchange for 200 points. I was wondering when these points would be deposited and if they'd be in my account by the huge perk party on Aug. 10th. Thanks!
Customer Support
I don't think it's unreasonable to expect that there should be a way to cancel an order, and even when I call to get a reason why I can't cancel an order instead of just "We can't cancel an order.". It's 2015. Almost any major website allows cancelation of orders. At the very minimum I just wanted to switch the card I put the transaction on, and that wasn't even allowed. For a large purchase, that's just insane. 
Customer Support
I just spent almost $300, I'm a VIB Rougue, and I didn't get 4x the points. What's going on? Is this happening to anyone else? 
Customer Support
Please assist me in linking my beauty insider card to my online account
Customer Support
I attended the VIB event beauty before brunch I purchased some items and was given my Rouge card I received Rogue status in July through an online order. I do not see my purchases I made or my points . It does show I received my card. Please help .
Customer Support
Hi!  I would like to know how to link my online account with my beauty insider card that I got in store.  Thank you
Customer Support
I'm sure plenty of people have asked this, but can I return a product I bought in-store by shipping it? I just don't have the time to get to the nearest store and I don't want to miss out on my return period
Customer Support
Hi, my beauty insider card when I signed up I gave the cashier my email and they got it wrong. So when I went back to Sephora I told them and they had said they fixed it. I've checked and my card is still with the wrong email and I'm not receiving my points. 
Customer Support
Ive never had any problems with any of my online orders or instore experiences.  However, today I received my most recent online order only to find that an item was  missing.  Please help! Sephora on twitter responded to me fast.  I'm just hoping this can be resolved asap as I really need thsi product before going on a trip soon and need time just in case I need to exchange for color matching reasons.  The nearest sephora from is a little out of my way for me.
Customer Support
Hi there! I placed 2 orders today and though my latest order's points aren't showing up yet (I know that can happen), the points I got for my earlier order are incorrect. It seems that it's only giving me 3x the points, instead of 4x the points (I'm VIB Rouge, have been for a while).  For example 316 x 4 = 1264, but it's only giving me 948 (316 x 3)   Is there a way to correct this?   Thanks!
Customer Support
Hi, i recently got VIP status when i was in store, i went to buy a item online and its saying im not a VIP. how do i fix this so im able to get my points
Customer Support
Hi My in-store purchases and points aren't showing up online in my account. How can I connect those two?
Customer Support
I was at the Rouge event this morning and bought quite a bit of things, one of which was for my boyfriend and upon inspecting it at home I found the seal had been opened and the product had been used so I brought it to the closest store to me (I wasn't going to drive an hour back to the store I had been at for the event). I had also purchased a face product that they had been putting on people (my roommate tried it but the rep didn't demo it on me because she had some regulars come in) but the rep swore my skin would be okay with it since it was 100% natural. Well after doing research on the product I found out my skin would burn and react to the product so I brought it back unopened with the seal intact.   I had my bag with me from the event (and receipt) and even did a partial exchange at the other store. When the SA processed my return she asked for my address and the price confirmation for one of the products I bought which I thought was odd as I've never had to do that before, I asked if it was because they didn't have that specific product and she said yes.   After my transaction was done I looked at my receipt when I left the store and it said return without receipt. Why would she have done that if she literally had my receipt in her hand and marked off the items as returned? I don't want to have an issue of I need to return something in the future. Was the return w/o receipt something the computer requires if that store does not carry that specific line?
Customer Support
Hi,   I placed an order on Monday 00:28am, August 3 2015 via the iphone app.  But i didn't receive the   quadruple points.  the order no.    what should i do?   Thanks  
Customer Support
I recently purchased some products from Sephora without using a card. Is there a way to redeem the points from the receipt?
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Customer Support
Hi Sephora, I just made a purchase today August 3rd worth 110 points and I am supposed to earn 3X the points as a VIB (so 330 points) but it never showed up. Can you please fix this?    Thanks 
Customer Support
Today I qualified for VIB, in store. I went online and tried signing in with the email address that I had used each time in person for my previous beauty insider purchases, but my account isn't showing any of the points I have accrued.  How can I link my account here with my VIB details? Thank you so much!!
Customer Support
So I bought a couple items in store two days ago and i never got my points added. I don't have the items because i bought them as gifts but i have my original receipt. How can i get my points added now?
Customer Support
I'm a VIB member but none of my purchases or points from that account are showing up on my online account. How do I connect the 2? 
Customer Support
When I signed up, I must have accidentally said my birthday was october 29 instead of july 19 (my real birthday). I can't change this on the website. Is there any way to fix it? Thanks! (:
Customer Support
I am getting ready to travel next Sunday to Mexico.  Does the Sephora Airbrush Mist Foundation fit in a quart size zip lock bag for travel?
Customer Support
Wanting to stock up on some items at the Sephora Galleria store in Houston, I tried to return the Sephora Favorites Customized skicare set because all of the Ole Henriksen serums (0.33 oz) had leaked during shipping. The cashier said that she couldn't do it because the smallest size they carry was 1 oz and the ones I brought were online exclusive. Her last statement was not true because the store, as confirmed by sales associates, had previously carried the 0.33 OH serum along with other Sephora Customized Skicare set options, but today they were out of the serum. I had to explain to her that the serum was not exclusive and that she should scan the bag, and then each of the products individually to process the return of $25. I even explained to her that online,when you put each item of the set in cart, it costs $20 but at checkout it shows as $25. She kept rambling on how the receipt was wrong. Tired of arguing with such an incompetent employee, I drove 30 miles to a different store where they processed my return with no problems whatsoever or questioning my intelligence Please educate your employees on not insulting customers' intelligence by arguing due to employees' own ignorance.
Customer Support
I live in Denmark and would love to be able to shop on your website. Do you have plans to start international shippings to Denmark?
Customer Support
Hello,   I returned a 250 point item that I had purchased on line to the ridgedale MN store.  I was told I would be refunded my 250 points and I haven't received the points.  What can I do?   Thanks for your help with this!
Customer Support
I placed an order online back on May 22nd. I am so disappointed with the item. Can I return it to a SIJCP without the packaging box or packing slip?