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Customer Support
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Customer Support
Hi! I recently made a purchase at Sephora and used my Beauty Insider Card. However, when I check my account online, it says I still have zero points and no recent purchases. I made my card in store and perhaps somehow made another account using the same email online. If possible, could someone help me merge my accounts or help the points show up online as well? Thank you so much! 
Customer Support
I am so mad right now it's not even funny. So I decided to take advantage of the sale online and ordered the Urban Decay Anarchy Face Case as soon as it came back in stock. I also ordered a MUFE 500 point perk and of course 3 free samples. I got a comfirmation from both Sephora customer service and Borderfree saying my order is on its way, and both of those looked fine. They both listed the Face Case, 500 point perk, and samples. I got my package in the mail today (the packing slip also listed everything I ordered), so I open and guess what? I got my 500 point perk and 3 free samples, but NO FACE CASE! The one thing I actually paid for in my order wasn't there! And now, the Face Case is permanently out of stock! Customer service said it either didn't get put in at the warehouse or it got stolen at customs (which I highly doubt because it's only worth $23 and the officers are monitored). Then they said the only thing they could do is refund my money! I don't want my money, I want my Face Case! It looks so bad on them when everything makes it in the box except the most important part, and then don't offer to fix it! I can say for certain that I will never order anything from Sephora online again! Fortunately, I spoke to a supervisor at customer service who offered to waive the cost of another comparable product, but I'm still really upset about my face case! I got really worried when I saw everyone's samples were getting messed up, but my paid product got messed up!    End rant.
Customer Support
Almost as soon as Flash Shipping started,  I signed up to be put on the waiting list for an invitation.  I signed up more than once actually, and a phone rep made sure I wss signed up too.    But I never got an invitation. This year it's moot because I made Rouge last year, but I won't make Rouge again this year. How can I sign up for Flash Shipping? I'm willing to pay in advance now even though my Rouge shipping hasn't expired. 
Customer Support
to another BI?   Thanks!
Customer Support
I placed an order this morning (from Canada) and received incorrect amount of points.   I was also charged in excess of 13% Ontario sales tax, so could I also receive a breakdown of the 'taxes and duties' charge?   thanks
Customer Support
I want to return my most recent purchase but what I wanted to know is am I also suppose to return the samples? I also wanted to know if I wo
Customer Support
I received my card about a year ago in stores and have accumulated points on it. I was going to make a purchase in store today and wanted to know my point balance. When trying to log on I was told the account could not be found with my email, so I signed up thinking it would link the BI card I have to my email. However, it did not. I now have 2 BI account numbers, when I would like to just have the one that I have accumulated points on. 
Customer Support
I understand that numerous brands will not let Sephora send their products to the UK. I'm okay with this. I can buy them this side of the atlantic.   However I've always used Sephora brushes (as have my daughters), and when I tried to purchase some, I was told at checkout they couldn't ship to the UK.   Fortunately I'm back in Dubai in ten days, so I can pick them up there IF I have time, but it is a nuisance, as I won't be back in Boston till Christmas.
Customer Support
I have entered my email several times for the out of stock Givenchy Sculpting Mask. I just received the email yesterday and the product is already out of stock in less than a day. I wish there was some way that a customer (Rouge level) could preorder and have it sent when it comes back in stock. No offense, but how many does the company order that it sells out in less than day? If it's that popular, there should be more ordered.
Customer Support
I should have at least 100 or more points but I can't see them. Can someone help me out please? And also I don't think I know my sephora card number, or I just don't know how to look for it.
Customer Support
I want to buy something that is only available exclusively online.  If I go to sijcp and pay for the product, can they order it and have a store pickup? Thanks
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Customer Support
I want to create a BI account and take advantage of several points I earned with a purchase, but it says "Create BI Account failed." How can I create an account?
Customer Support
I received a beauty Insiders card in store but I don't remember which e-mail I provided the cashier, is there any way for me to check?
Customer Support
 I heard through the Grapevine that Sephora is discontinuing Dior's Crème de Rose Lip Balm ???  PLEASE tell me this is NOT true !!!  Many Thanks in Advance for Responding
Customer Support
I purchased an order online, and it said i had zero points (now 70) and that i have a Beauty Insider - but i actually have a VIB Card - is it different for online/instore purchases?  if not, how do i update my online account to show that i have a VIB Card
Customer Support
I received my Beauty Insider card in a Sephora store last week and have since made several purchases on it. I want to link up that card with this new online account so that my previous purchases are counted. I'm fairly certain that this email for my online account is the same as the one I provided in store, but there is a chance that the cashier misspelled it (it's pretty long!). Please help!
Customer Support
I tried to get help over the phone, and they messed up my email address a bunch of times which is why I think I never got an email. Then today I tried to get help in store, but I was out all day and didn't get home fast enough to get on my email, and click the link that the sales associate sent. So now I'm trying again HAHA.. Please please help. :]
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Customer Support
Hi,   I recently (about 2 weeks ago) ordered the "Ole La La Glow From Head To Toe Blockbuster Set" by Ole Henriksen. There are quite a number of items in the set so I didn't check all of them right away. Today I took out the "Truth is in the Eyes" tube and realized that it is leaking from the bottom of the tube - pretty unusual!  And it left a spot on the cardboard box where it was glued to also (please see photos), which I thought was just the glue before.   I realized that I could return the whole set, but the set is now sold out so I don't think I can repurchase it (all the other items in the box are fine). Is there a way I can get an exchange for just the "Truth Is In The Eyes Vitamin C Peel Concentrate"?   Thanks!
Customer Support
My online account and my Insider card is under the same email but the points I spend in store do not show up on my online account. How do i make it so it is all under the same account?
Customer Support
I just discovered that an Armani foundation I recently bought, does not show up on any e-receipt, my purchase or point account?
Customer Support
I can't seem to link my card to my account but I think my card might be linked to another account but I can't sign into my old account and I tried everything. All I really want is to know how many points I have and and to put my card on this account so I don't forget it again.  Thank You
Customer Support
I bought a "Urban Decay" iconic eye shadow from Sephora in a jcpenny and its not showing up on my purchased items or my points, im like 3 points away from 100 and not having that item is 18 more points towards my account.
Customer Support
Hi, you have cancelled my order and said "we have cancelled your order because we were unable to confirm your payment information." Can I know what is the problem and how to solve it? Please help detail answer. ((
Customer Support
I just canceled an order as it was incorrect.  If possible, would you kindly look into whether the cancellation has been accepted by the system yet?  I would like to place a nearly duplicate order (and am afraid an item might sell out) but don't want to do so until I know the original order has been confirmed as cancelled.  Thank you for your assistance.
Customer Support
For the first time ever I ordered some items online as a birthday treat to myself (I usually shop in stores since there's one close to my work). Well I opened the package today and the summer crushes set was missing :,( it's on my bill though, is it possible it's shipping separately? I was billed for it so what are my options?! 
Customer Support
I have 2 regular beauty insider accounts and one VIB all under the same email and I can only access one of the beauty insider accounts, and I'd like to combine my points too! Thank you!!!
Customer Support
I placed an order on sephora.com and after my online account was linked to my store account I dont see my order number anymore? I have my order number and proof of payment, but the order isnt showing up on my profile. HELP???