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Hi! I placed an online order but silly me forgot to select 3 samples. Is there anyway I can add my samples to the order after its' been placed? Thanks!
Customer Support
This is not really a question, more of a comment. Basically, I ordered 4 products ($200 worth!) and received 1 item and my 3 samples. My 3 purchased items were missing from my order! I was so excited to get my package today, and so bummed to find most of it missing. I did call and they are re-sending my items, however complimentary flash shipping would have been nice. I just don't understand the quality checks that are in place if a box goes out with 3 out of 4 items missing!
Customer Support
i bought a bottle of commodity magnolia eau de parfum about 2 and half months ago, i no longer have the box or receipt, however i bought online so i think i can print it out, i barely used any of the product can i still return or exchange for store credit?
Customer Support
I'm not really sure why but when I signed up it apparently gave me the wrong birthday. It's supposed to be August 26 but it is listed as Jan 1st. Is there a way to fix this?
Customer Support
I ordered the bare minerals Ingrid Nelson kit and selected my foundation shade as fair. When they sent a confirmation email my foundation shade wasn't on it so I emailed them, they said that it was on the order and that they could not change or cancel my order, my order wasn't even processed yet.I replied and asked why I was not getting the item I paid for.  When I did not receive another reply, I called the 1-800 number for customer service they said it was my fault that I did not have the shade selected at checkout and tried to offer me points as compensation. It was not until I put up a fuss and arguing that I was not getting something I was charged for did the representative say they would talk to a manager. They should be offer a refund or to have it shipped out to you not this extra points as the first option in this situation.     I'm all for being understanding to customer service people seeing as I work in customer service but this was just disgusting.
Customer Support
I forgot to redeem my birthday gift, it was almost 2 months ago.... Can I still redeem my gift?
Customer Support
Hello, Is it possible to cancel my order? Thank you.
Customer Support
I need help linking my VIB account to my online account.
Customer Support
I've been trying to order for the last few hours and, although I can click to order items, there is no shopping cart to be found on the website. When I called in, the customer service rep couldn't help me. I've ordered online from Sephora many times in the past, but the past two times there was a sale, I haven't been able to see my cart. I don't want to sound like a conspiracy theorist, but I'm wondering if this is a way for them not to process sale items...
Customer Support
My Oder from 04/18/17 still does not show shipping info. When I contacte, both time, the same reply to expect a delay. 1-3 days or 2-4 days. My order was 6 days ago, full 4 business days. This is not even expecting 2-day flash delivery.   I am extremely concerned the order was neglected. Please stop repeating the same answer of expected delay. Confirm my order is not lost in the system, and projected delivery date.
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Customer Support
I have been trying to make a purchase using my gift card that has not been used before. I was worried that it had been used by someone as it had been emailed to a now compromised email account and one of your BTs refused to transfer it to my account as credit, but I have checked again and again and the full total is still there.   Despite this, I keep getting a message saying that "Your Gift Card credit is less than Order Total. Please add another payment method." I have deleted the gift card and entered it again, yet the same problem comes up.   However, as my order total is less than half of the gift card credit, this does not make sense. Even the order total comes up as $0.00, signalling that I have met the order cost criteria and do not need to make any further/other payments. The 'PLACE ORDER' button remains grey, however, and there is no way to make the purchase.     I am wanting to put through this order using the 15% off RougeVIB code (despite not feeling particularly VIB from the treatment I have been receiving, which seems to be the trend with my fellow RougeVIBs...) but it will expire soon. Is there any way this can be resolved ASAP before the code expires?   Thanks.  
Customer Support
I replied in a thread that was active yesterday; however, have received no response, so I am going to post it here...  I placed my order the morning of 04/21/2017 and have not received any shipping information yet.  The last few times my order stayed "In Progress" for more than one day, my order was cancelled (card charged) because of different billing and shipping addresses.  This is becoming very frustrating.  I moved and still have a bank account affiliated with my address back home, where my parents live.  With the order in question, my mother wanted to pay for it as a congratulatory gift.  The system needs to stop cancelling orders when shipping and billing address are different even though the information is accurate, which is demonstrated by charges placed on the card.  In November, a representative was able to help me and put notes all over my account/push my order through.  I've called twice and no progress has been made (both representatives were very nice, but didn't seem to be able to push it forward for me).  Please help.
Customer Support
I didn't place an order during my birthday month. Can I still get my birthday gift?
Customer Support
Hello, could someone please help me with linking my VIB card to my online account? The online account is not linked to my old beauty insider card either.
Customer Support
I am going into sephora and I was wondering if they can give a sample of that but im not sure because of the packaging?
Customer Support
hello , i bought over $400 in store on Friday, become a VIB,  but not try order online yet, today i wanna buy more through online, but my status not VIB,  how can link my VIB card with my account online ?
Customer Support
Every time I try to log in with a password I know is correct, it takes me back to the loin page repeatedly with no message indicating what is wrong. This happened when I tried to check out on my computer thievery time i clicked log in it took me back to my basket. I was able to check out on my phone. What's going on?
Customer Support
How do I change my birthday on Sephora? I signed up for a play subscription and did not change the default. My real birthday is Oct 5
Customer Support
I made a purchase yesterday in store and it's not showing in my points or recent purchases. It was a good amount so I would like to get those points. My Rouge card was used, I was able to get the 20%. Thanks.
Customer Support
I  purchased something in store today and asked the cashier if I could receive samples with my purchase. She did not seem okay with this. She rang up my purchase, gave me my receipt and told me to have a good day.
Customer Support
I placed my order on April 19 and i still did not get anshipping confirmation. Some items in my order are already out of stock i am afraid they won't be fulfilled in my order. Can i know if my order is cancelled or shipped ?
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Customer Support
ive contacted customer service via email a few times and never recieve a response re why the website is suddenly unusable on my iPad.    The menus overlap, or are unclickable.  Products are listed in one line down the page, but scrolling is impossible, as you eventually run into an ad.  What is going on?  I'd love to start Christmas shopping.
Customer Support
Hi, I just found that the bite lip kit I purchased 2 days ago dropped price (from C56 to C45). It is kind of confusing, would you help me adjust the price? Thanks.
Customer Support
I recently got upgraded to VIB status in store, however my online Sephora account still shows that I'm a beauty insider with 0 points! Could someone guide me on how to link my accounts?
Customer Support
Hi, It says on my order status that there was an unsuccessful authorization but my credit card was still charged anyways. Can someone please help me clarify this situation please? The sale is ending in a few days and I still want my order! Thank you
Customer Support
One of the items I ordered Tuesday is the Clinique Crayola Chubby Stick Crayon set of 8. It was full price on Tuesday but today I saw that it has gone down in price by about half. Is there any way I can get a price adjustment?