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Customer Support
I'm just curious here, but is one of the perks of being Rouge that you get to return an online order without losing your points? I recently purchased online with my friend who is Rouge, using her account, but my credit card. I needed to return one of the items, and went in without her, but with the receipt & packing slip. No one asked for the card. My friend even mentioned that no one ever asks for her Rouge card when she returns her items from online purchases. And she didn't lose any points from my return. However, whenever I have returned things, I've always been asked for my card, and I've always lost the points for the items I've returned. So is this a perk of being a Rouge?   Also, side note/rant: Today I returned a travel item I had bought to qualify for free shipping on an online order recently. The SA gave me such a hard time about it. She wanted me to do an exchange instead of a return. I'm sorry, but why is your free shipping at $75? People are going to throw in items in the $5-10 range to get that free shipping. And then they will return them. If you had a more reasonable amount (like $50-$60) to qualify for free shipping you would see less of these types of returns. And it's not coming out of your personal pay cheque, so why are you being difficult in processing a standard return? *rant over*   Anyway, just curious if Rouge members on here have similar experiences to my friend, where they don't get asked for their card, and they don't lose points, for online returns. And if this is a known and stated perk, or something that SAs just do for them.
Customer Support
I have had a beauty insider card for over two years now and just decided to make an online account. However I didn't realize that now my online account isn't synced up with my physical beauty insider card. How can I combine them? Without calling customer service please.
Customer Support
Can a mod please PM me when you have a moment?   I updated my email the other day, but this morning I still received an email to my old address. I just want to make sure my email is updated.   Thanks so much!
Customer Support
i dont receive sephora emails and promotions. really dont want to miss out on the december 15$ off $50 sale
Customer Support
don't know who to contact about this. it's really annoying to see that notification bubble and not know what it's for!!
Customer Support
So I ordered the Bumble and Bumble 500 point perk, and instead got a Clinique point perk. Not even close, Sephora. However, it's labeled on the order form as Bumble and Bumble, so I don't think a store will accept it as a return, but I don't want to be out 500 points.
Customer Support
Hello,   I have a question. Lets say i have 100 points and then i redeem them but then i find myself not loving my product, without using it, when i return it i will be negative points because i redeemed them correct? Example: my product was $39, I will become -39 correct?
Customer Support
I used a gift card on a recent order and had a balance remaining on it. Unfortunately my gift was thrown out accidentally, is there any way the card info could be retrieved using my order info? Thanks!
Customer Support
Hey I was just wondering how I get "points" on Sephora.com. Thanks
Customer Support
s there a way to merge BI accounts? I found 2 cards in my old wallet that don't match my acct number online and am curious if there are points and if I can combine. Thanks!
Customer Support
Why cant store credit be used online ? I dont understand, the money goes to Sephora regardless, and there are so many items that are online only. I know i cant be the only one that hates this, it makes me sooo mad becuase i hate going to store when i can place orders online from home. but then if i ever return something without a receipt i get stuck with store credit that just sits in my wallet forever. is sephora ever gonna change this ??
Customer Support
I made a purchase in a Sephora inside JCPenney around 2 weeks ago; however, it shows online that I still have 0 points. Is there a way to link the card to the online account? Thanks
Customer Support
I was given a beauty insider card with my last purchase at sephora in the store, she took my name and birthday but did not take an email. I need to link my card to my account please!
Customer Support
Hello, I recently placed two orders and got the packages today. However, I am missing three samples that I requested along with the order, but there were on the invoice. Would I still be able to get them?
Customer Support
I am highly concerned that my package is being shipped through OnTrac instead of UPS. I've had tracking issues with UPS, but seeing the yelp reviews on OnTrac scares me. Is Sephora trying to save money by doing this? It already concerns me that there is no estimated date/time of arrival. Maybe it's too soon to tell, but I'm wondering why not UPS?
Customer Support
Hello! I made a purchase today. The Sephora assistant at the registrar forgot to add the points to my VIB rouge insider card. Please let me know how to add those points to my account. I still have the receipt with me.
Customer Support
I can't figure out how to link my beauty insider account with my online account.
Customer Support
Hello, I have a question. Last Friday, I ordered an item in the morning and another one a couple of hours later. It's been 4 days, but they haven't been shipped yet. I checked my account and found "Status" for both orders say "Unsuccessful Authorization." What does it mean? Thank you.
Customer Support
So I've been having trouble with my skin and there's an SA at one of the Sephora's near by that always uses good products whenever it's skincare prep for a makeover or product recommendations. Is there anyway I can call and ask if she's there that day so I can get her help with a new skincare routine. I know you can book makeovers with favourite SA's but she's skincare so I don't think I could book one with her. Sorry if the subject is awkwardly worded, the character limit messes it up a bit.
Customer Support
Hi Sephora,   I lost my VIB Rouge card, and i came to the store to see what should i do. They gave me a new card, and insisted me to call the number in the back of my new card so the customer services can deactivated my lost card. The manager at the store said that is the only way that no one can redeem my points with my lost card (i have more than 1k points now). I called Customer Services but seems like they dont know what to do. They told me do not need to worry because in order to redeem points, they need to show their ID. That is no true, i redeemed my points so many times, and never being asked for my ID. What should i do?
Customer Support
I just got my package today but none of the samples were with it
Customer Support
I bought the BITE Beauty Watercolor Lip Gloss Library but the points were not added to my account. Can anyone help with this? Thanks in advance!!!  
Customer Support
Hi,   I purchased a Living Proof set around the Christmas season last year and never got around to using the Instant Texture Mist until now (sooo many hair products to try out first!).   The "mist" basically comes out as a stream. I have tried running the nozzle under hot water to see if that might work but it did not. I actually really like the product (still workable if I try distributing it evenly with my fingers), but I think I would enjoy it much more if it the product was working as intended.   I was curious if there were any options for me? Thanks!
Customer Support
I recently purchased some products from Sephora without using a card. Is there a way to redeem the points from the receipt?
Customer Support
I made a purchase this past weekend and just looked at my account and the points and purchase were not added despite stating on the receipt it was a beauty insider sale, how do I get these points?
Customer Support
I receive the 10% off VIB coupon on April 25.  I ordered something online today on May 25 and I cannot use the coupon.  Am I too late for using the coupon?  Can someone help please?
Customer Support
I bought my Algenist Retinol Firming and Lifting Serum (30ml) on Apr 15 and didn't start using it until May 1 (since I still have the trial size samples left).  At first, the pump doesn't work very well and I brought it back to the store and Sephora's staff suggest to shake it very well before I use.  Everyday was a hassle to try get it pumping out.  I only use it once a day at night, and the sample (5ml) will last for at least 10 days.Therefore I expect the 30ml will last for 60 days.  But now on May 25, after using it for 25 days, I cannot pump it out at all even trying to shake it really hard. What can I do?  It is an expensive serum and I cannot open the bottle and get the serum out.  Can Sephora do anything about it? Hopefully, I can get some help.  Thanks.
Customer Support
I just got my VIB card today, but will my points show up on my next purchase when i use my new VIB card?