I made a purchase during the VIB sale in store and online. When checking my online purchase I realized they never scanned my VIB card in store. My purchases aren't listed and I didn't get my points. Anyone know if they can add them on? I still have my receipt. I want points!!! Hahaha!! Thanks Patricia
i'm trying to check my order status and i can't log in... i keep getting a message that says "Sorry, your account has been locked for security reasons. Please call Customer Service at 1-877-737-4672 to reset your password." is it possible someone is trying to get into my account? i have had issues with cyber stalkers in the past and i am in the middle of a custody battle and need to figure out if it something to do with either of these issues. also, is that line open 24 hours?
I have a thought on how to help fix this both for Sephora's bottom line and the environment - without banning/flagging (and angering) their best customers. Combine all orders made in the same day to the same address at the end of each day, and ship them together in one box. It's just a computer problem, and should not be hard to program. The orders are all linked to the same account after all. The people that pack the orders get a single list to fill instead of one per order, and it includes all the samples and perks, etc. So you get, for instance, one box with 15 samples and 5 perks instead of 5 boxes with the same thing. Less shipping costs, less boxes, more packing efficiency, and ultimately more profit to Sephora. And the biggest benefit to Sephora is they can advertise how their program is helping the environment while regaining the buying confidence of their biggest spenders. Win/Win.
Ok, I am completely confused about how VIB works........ I currently have 319 beauty points. Since it is December almost January does this mean that my points will be set back to 0? Or will it stay 319 until the end of January.......... Im so confused. I know you have to requalify each year but what time fram do I even have to reach VIB Status. ( Please be specific) lol ! Also when you do become VIB in Canada , do we also have in store holiday shopping events?
When I created an account online with my email address it asked me if I wanted to sign up for beauty insider so maybe they got my email address wrong? I've had this card for awhile and just now created an account online so is there any way to check? I would go back to the store and ask, but unfortunately I don't live that close to the closest Sephora store.
HI, I forgot to include my apartment number in my shipping address. What can be done about this? If I call customer support, will I be able to have the address edited so the apartment number can be included?
I saw on other people's reviews on the Urban Decay Naked 3 palette, that they received a $20 off code via email and in the mail. I have NOT received that, although I have been VIB Rouge since September. I would like to use my $20 off before it were to expire!! Thank you, and please advise! Jennsen
Hello Sephora! My Order was cancelled due to an error and im fine with that i was just wondering how long the refund process will take. My account says the amount is pending...Can i call me bank and cancel it or do i just wait for the amount to be refunded. I tried emailing and i got no response. Help would be awesome! Thanks =)
Hi! I remember in previous years getting a special offer coupon that said with a minimum purchase I could get $20 off. I have received no emails or anything in the mail. I just checked my account and everything is correct, what is happening this year sephora pretty and handsome girls and boys? thanks!
Went to redeem my $20 VIB REWARD CARD and it said it was empty...what gives? I haven't used it before...and it's valid until 12/16/13??? Also my order comes up to $75.78 with tax. So it's meets the $50 requirement to use it. Spoiler (Highlight to read) Spoiler (Highlight to read)
help i used my $20VIB gift card for an order thats 55USd along with my online credit. i placed the gift card and saw that that the amount was credited but when i placed the order it said the value of the card was less than the needed amount. i checked the the balance and it become 0
I've bought couple products in store using my BI card during past 3 months but none of the points have shown up in my account. Is there a way to combine my Beauty Insider points that I’ve earned in the store with the points I earn from online shopping? I’d like to see how far I have to get to VIB. Please advise. Thanks.
I purchased 3 items in store on Dec 4 and they are not showing up in my recent purchases. It would be great if I could receive my points for this purchase since I am trying to renew my VIB status with this purchase.
I'm a VIB and also have Flash. Usually, any order that I place is shipped within 24 hours and arrives within 48 hours because of the expedited shipping access that I paid for. My recent order is a few days old and still says " Sent to Warehouse". Normally, I wouldn't mind the delay but since I had paid for Flash shipping, I think I deserve more than an "I'm not sure" explanation over the phone. I would really appreciate any help that you can give. Thank you.
Hello!! I made a purchase today that would get me closer to reaching ROUGE status but the Sales Associate didn't scan my card even though I gave it to her. My $115 purchase today will be a waste because she didn't scan the card and my purchase won't show up on my account. Please help! I want to reach Rouge by the end of the year, meaning, I don't have much time. I have the receipt as proof. Please help!. Thanks!
My three orders have been cancelled
In emails said that because you are unable to confirm payment information.
I don't know why, I use the same information as I ordered last time which is my first order with Sephora and already completed.
I only change the last name of shipping address, but all others information is the same. Why???
I tried to place some orders again, but cancel emails were arrived within 20 minutes after I placed orders again!
What should I do? I'm not located in us now.
And what about my money which already paid for all cancelled orders.
Please help me, I want my makeup T______________T
Thank you so much!