What's the deal with your new website? Many links are broken or take me to blank pages. The menus drop down for a micro second. I have to try several times before I can grab a link (that is then broken or a blank page). Even my Beauty Talk links are broken! However, Beauty Talk is the only thing that seems to work moderately well if I can get past the screen not scrolling or scrolling significantly past the next item. I hope this is just a test run or an anomaly that will be fixed shortly (like within the next few hours). I don't normally complain, but I don't like change and I don't like change that doesn't work.
Hello, I just received my order in the mail, and out of 3 free samples, I only received 2, 1 of which I did not request for. This is the second time in a row that I've gotten missing/wrong samples ]: Plz help.
I admit that I'm using multiple accounts to shop at Sephora. But I had never done anything illegal or placed too many orders. A month ago I returned a package and it hasn't been refunded. I just called customer service to find out what happened. An advisor asked if I have multiple accounts, I said "YES". Then she told me "You're not welcome to shop online at Sephora anymore and all your accounts have been blocked, but you're still welcome to shop in store". BUT she didn't give me a reason! Anyone know why? I appreciated! (For the return package, she said it will be investigated within 6 weeks).
I placed an order on the 22nd of March and my tracking number said it was delivered yesterday March 27th at 3:07 PM but I can't find it anywhere. The tracking information says it was left on the front door. The mail was brought in the apartments but no one saw the package. I already contacted my rental office and they said they did not receive anything and they would have been there at the time the package was delivered. Please help I contacted UPS and they are running an investigation and I am very upset because I was looking forward to using my Sephora products that I purchased. I do not have the patience to wait any longer. What should I do?
Hello, I placed an order on March 22nd and it's shipped by Canada Post. On the website, it shows that my package has been delivered on March 27th at 10:35 am into my community mailbox, but these two days when I checked the mailbox to see if it was in there, it wasn't. I contacted Canada Post but they said I should contact the sender. So can you help me to solve the problem so that I can get my package? Thank you very much.
Discover why neutral lips are y our new everything. Enter for a chance to win the UnNude lip #Sweepstakes, and you could be the proud new owner of a Kat Von D lip vault and more prizes!
To enter, upload your UnNude lip look to The Beauty Board (on the Sephora App or at http://www.sephora.com/gallery/ ) between 12am PST Thursday, February 2, 2017 and 11:59pm PST Thursday, March 2, 2017. To be eligible, be sure to tag your photo with at least one lip product and include #Sweepstakes in the title. Luck favors the share-happy, so enter once every day to increase your chances. Winners will be selected randomly from all eligible entries.*
* No purchase or payment of any kind is necessary to enter or win this sweepstakes or to receive a prize. Odds of winning depend on number of entries received. Void where prohibited. Open to U.S. residents (including Puerto Rico) 18 or older and the age of majority. Must have a Sephora.com login and nickname to enter. One entry per person per day. Winners selected by random drawing to receive one of following prizes: 1 grand prize (APV $860; Kat Von D Lipstick Lip Vault and UnNude Lip Bundle, $500 Sephora gift card) and 5 runner prizes (APV $120; Kat Von D UnNude Lip Bundle). Sponsored by Sephora USA, Inc.
See official rules >
Hi i bought a cosmetics 3 days ago, but the staff didn't tell me if i join beauty insider. so today i joined it on the internet. Can i add points after purchase on the internet ? Of course i have a receipt
Hello, I am a Rouge client and recently redeemed points for an experience Reward. I received the Reward in the mail, it consisted of a card with the directions to call the Reward Concierge to schedule my experience, and provided the phone number and the confirmation code. I have called the number several times, it rings but then no one answers and the line is dead. I then called the Rouge line for help, but they were not able to help me. How can I schedule my Reward experience? Thank you very much!
Hi PLAY! by SEPHORA subscribers,
Some of you have been wondering how we curate each of our boxes, so we wanted to let you know how it works!
Every month, our team of beauty experts determine a selection of products around a theme or trend. We then take these products and create different box versions. Because we want you to love all of the deluxe samples you receive, we then choose which version would work best for you based on the answers you provided in your PLAY! PROFILE. This way, the products you receive are appropriate for your beauty needs.
Still have questions about how we determine what goes into your PLAY! by SEPHORA box? We want to hear from you! Check out the FAQs and chat with us below.
Q: How does PLAY! by Sephora decide which products to send to subscribers each month?
A: PLAY! By Sephora curates a selection of products every month that align with a particular beauty theme or trend we’re loving. From here, we develop box versions – which vary based on different beauty preferences like skin tone and hair. Then, we target these box versions to each subscriber based on his/her PLAY! PROFILE. We always try and send you the box that we believe is best for you.
Q: What if I don’t like the products I received in my box?
A: If you’re not sure about why you received a certain product in your box, we encourage you to take your PLAY! PASS to your local Sephora and ask for a personal, one-on-one consultation with one of our Beauty Advisors. This is one of the many perks you get with PLAY!. In-store, a Beauty Advisor can help you find a similar or complimentary products. They will even make you a custom sample so you can try it out at home.
OR, if you can’t make it to a store, you can always call or shoot us an email us: 1-844-PLAY-HLP or email@example.com.
Q: What is the PLAY! PROFILE and how do I update my information?
A: The PLAY! PROFILE captures your beauty preferences and concerns. We use your PROFILE answers to determine which box version is best for you each month. To update your PLAY! PROFILE, first go to My Account and then click on the My Information in left navigation. From here, you can your PROFILE information like hair type, skin concern, and skin tone.
Q: What if one of the products in my box is broken, damaged or missing?
A: If you have a problem with your box, you can always call our PLAY! phone extension at 1-844-PLAY-HLP or email us at firstname.lastname@example.org. We’re here to help!
I've been trying to chat with customer support, but all agents are busy. I made two orders while visiting home last week- one was delivered with flash shipping and I received it with no problem. The other order says it was delivered, but it never showed up. I was home the entire time. We've asked the neighbors; nobody saw it. I don't know what to do. I am flying back to school today, and shipping is exorbitant to where I live. Even if we find the package, I don't know how to get it to me.
The order number is
Thank you for any help.
I bought an item in a store, and i didn't have the Beauty Insider card with me but my number was taken as an alternative. I realized later that i had not received the points for the purchase. Is there a way i can get the points now?
Hello, I signed up via the link found at this site, but that just gave me a LinkShare account, and when I looked for Sephora on there, I only see Australia and Brazil available. I am looking for the US .com site. Please let me know what to do. Please help and thank you!
I have an iphone 7 running ios 10.1.1. I have the sephora to go mobile app on my phone. Older versions of ios supported Passbook, my VIB card was added to passbook and it was easy to add coupons from emails (such as the 20% off sale one). Passbook has been replaced with Apple Wallet and my rewards card is no longer listed. The Sephora mobile app is on the list of apps that work with Apple Wallet and I should be able to add my rewards card as well as my sale coupon, but there is no option to. I have tried scanning the barcode from the coupon email, but it will not scan.
Hi there! I placed an order yesterday (paid via paypal), and checked today - order status is changed to unsuccessful authorization. However, my paypal account was charged anyway. Can you please help with this issue. Thanks!
Sephora website is buggy! Unable to view orders or checkout, I am using chrome browser. This problem seems to persist almost 10 days now. I placed a phone order as I could not checkout past week but even that is not delivered. Is anyone else have this trouble with online SEPHORA? It repeatedly asks me to enter username/pwd but does not take me to product purchase history nor allows me to place new orders. Can someone say when the website will become decent to place orders and view existing orders/order history?
When I click on my shopping cart I receive the following - Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. Cookie /n Apache Server at *.sephora.com Port 443 When I click on my Loves List I receive a similar message that says 400 Bad Request.
I thought flash 2 day shipping was supposed to take 2 days... I placed my order on March 23, but the tracking info says my order won't arrive until March 28. Since I placed my order late on March 23, it should be arriving on March 26... and as of today (March 25), it looks like my package hasn't even moved in nearly 24 hours. What's up with that?
So bummed--I just found out that Sephora stopped carrying the Giorgio Armani Maestro Liquid Summer bronzer, which is my absolute holy grail, and as far as I can remember very highly reviewed. I emailed customer service to make sure it wasn't a system fluke, and they confirmed that they aren't carrying it currently or for the foreseeable future. Nooooooooo!! . Does anyone know why? Is Armani discontinuing this product altogether or something?
I received my Marc Jacobs face chart today and I am completely disappointed in the misrepresentation of this reward. What was originally anticipated to actually be personalized and framed turned out to be a print with no actual makeup used (like a normal face chart would be), cased in a plastic sleeve and sent in a yellow envelope! The fact that we were refunded a pity of 1,000 points for the initial misrepresentation does not make up for what was received in the end! My "personalized" note said exactly the same thing as posted by another person who redeemed this reward, but my name was not even spelled correctly. My original complaint to customer service went unanswered and I would really like a response this time as to how Sephora plans to make it up to the loyal customers who used so many points to get this reward. My 1,000 points would have been much better spent on the engraved lipsticks or many other rewards that caught my eye, but I was expecting this to be something unique and personalized that was of more value!
Hi everyone, I wanted to share what happened to me today. I received an email from Sephora saying my email had changed. Thought that was weird, as I didn't change my email. Looked at my account (still open on my ipad) and saw over 250$ worth of stufff ordered and charged to my account that I did not order. Freaked out, called Sephora. I was panicking (I had this vision of them ordering things willynilly as I scrambled!) They canceled the order and changed my email, and I then changed my password. I also called my credit card company and had my card cancelled. The weird things are that 1) I have the address of the person who was trying to order from me--they are based in Canada, in Toronto--just a weird thing to have! and 2) a few weeks ago, I got a message in my inbox about an ABH palette going on sale for half off. Like an idiot, I clicked the link--and nothing happened. I now think that this was how the hackers got into my account. So--if you received those messages, and clicked on the link, I'd suggest checking your account and maybe changing passwords. I'm not 100 percent sure it was that, but it seems like it's a good possibility. Just a heads up to everyone--check and verify your orders! Hopefully it doesn't happen to anyone else!