Hello, I made two separate purchases in my local Sephora store today and neither purchase is showing up on my purchase history or in my Beauty Insider points. Is there any way this can be fixed? Thank you. Grace
I was wondering if anyone could help me with my beauty insider account. I am a VIB and have points from shopping in store but my online account says I have 0. How do I get my points and status to show up online?
So a couple of weeks ago I realized that points weren't getting to my account online but they went through in the card. I asked how to get the points transferred to this account and someone here helped. However, last night I purchased something and achieved VIB where I got a new card but the cashier told me that I need to get rid of one of the accounts because there still are two accounts... Could someone help me and still keep my points?
hi i just ordered many items and it says that the order is unsuccessful authorization.... the money had gone out my bank straight away which i find very odd, i'd like to know why my order was not successful as the payment has gone out in full.
Hello I order a jaclyn champagne palette collection more than a week ago and I have not heard anything from it I looked up on my order list in your Sephora website and the status says unsuccessful authorisation. I have checked my details and my bank account details are Correct and my money has also been taken out from my bank account. I also emailed the customer services and I havent got any reply from them. I hope someone can help me
Good day! I went to my local Sephora store last weekend and the cashier took my email as usual, but seems like it didn't work because I just checked my account and my points aren't showing. I still have my receipt and the real total is shown on it. Is there a way to update my account online? Thanks!
I know this is going to sound just terrible, but I was wondering if a receipt dated 8/6/2014 was just way too long to return an item. I was moving that year, and lost a couple of boxes. A few were found recently and I found 3 lipsticks, that haven't been used at all, and their receipts. The back of the receipts doesn't have a policy on it, except you would be refunded with original payment. These were originally going to be gifts that year, but obviously that didn't work out. Please don't judge me too harshly, but please let me know if you think I should just cut my lose and move on, or give it a try. The girls at my store aren't very nice, and they would probably give me the death stare for even trying. They total about $70 all together. I don't mean to sound like a terrible person.
I finally got off the Play waitlist so I finished making my online account. I realized that it's not linked to my Beauty Insider card. Can someone help me merge the 2? I don't want to miss out on points. Thank you!
I know I am one of many, but an a mod help me figure out why I am not getting emails with promo codes? I'm really frustrated because I see the codes posted on this board, but I have to search and I often miss out. Thank you! Erica
Hi i recently placed an order and chose my samples, this is the first time ive ordered from the site and luck would have it i received the wrong samples entirely. I have been looking for a new perfume and was hoping to try the Dior J'adore, Dior SAUVAGE, and the DEREK LAM 10 CROSBY Rain Day. unfortunately all i received was a bronzing cream which i don't need because of my skin tone, a lotion, and a facial mask.. It would have been nice to receive the correct order. I just don't want to have to drive the half hour it takes me to get to the store at the mall. Anything you can do to help me? or am i stuck with samples i will not use?
I have had a Beauty Insider card for a long time, but I have never shopped online until tonight. I want to make sure my points all get put together, but I can not link the card that I currently use in store. Can you help me with this?
I placed an order earlier this week, and one of the items was missing from my box? The order was for the CLINIQUE Pep-Start sampler set, but it appears that mine is missing the eye cream? What do I need to do to get this fixed?
So disappointed in Customer Service. I have emailed them and received no response. This item was sold out online so I was able to buy it in store one or two days before it was pulled. Online they gave refunds without having to send back the item. My nearest Sephora is 30 miles away. I called Sephora and explained my issue and was told to talk to the store. The store manager said they have to have the return with item in hand and said they handle it differently in the store than online. They are one company so they should be on the same page. Also when i called Sephora and they looked at my history the eye pallet had been taken off but the face pallet was on there showing the tax also as if that was the only thing i bought. So now instead of driving to buy makeup which is always fun and to see new products I now have to drive 30 miles to return a pallet they pulled. I am a VIB member and have always enjoyed shopping at sephora but the way this was handled was not professional.
I recently went to my nearby sephora store and bought 3 items and i gave the woman at the counter my beauty insider card but my points were not added when I viewed it on my app. What can I do to fix that?