I received my package and saw that I didn't receive an invoice or order form. There wasn't a receipt for what I bought, and I didn't receive the 3 free samples or the 100 point perk I picked out. I did get a sticker that had a case ID number? I'm not sure what to do here. My Naked 3 seems fine, but if I end up not liking it, how will I return it? Hope someone can help. Thanks!
Well I made 3 orders (all the same order) on Sunday morning (Australian time) and all 3 times, the order was automatically cancelled!? I called up Sephora after the 1st cancellation and the 2nd order was put through over the phone (the kind operator said it was a problem with the promotion code on my first order). The 2nd time I called Sephora the operator initially said the order was not cancelled, then agreed it was cancelled and that it could be a problem with the promo code or an address?? I can see all 3 orders on my profile with a status of "Unsuccessful Authorization" but I can see the authorisations were successful when I check my credit card transactions?! They are all on 9th Dec with a description of "AUTHORISATION ONLY - SEPHORA.COM 877-SEPHORA US" and they are still there?! What is going on I wonder? I have never had this problem before. I am a very disappointed VIB!
I've spent $292(before taxes) so far this year but it says I need to spend $124 more to become a VIB. I've tried contacting customer service but they haven't replied. This is really bugging me, can someone please help?
Wow! Today was a total chaos! When to redeem the reward card…. I saw a sales associates and went to her to ask her where I could find the perfume section since the whole store layout was changed, and she rudely said she couldn't help me because she was on her break… WOW! I didn't ask for a sample, just wanted to know where the perfume favorites kit was located…. Well, anyway, while I was about to pay, the sales associate didn't scan my VIB card, so when I told her she said I needed to call the hotline to have my points added. When I got home I called and the VIB Hotline assistant told me that I needed to go back to the store, have everything returned and repurchased so I could have my points added. I didn't care much about the points, the thing was that the purchase was for over $100 and I would be closer to reaching Rouge before the end of the year and I really wanted it to be reflected on my account. I went back to the mall, which was packed because of Christmas, and after almost an hour waiting, I returned everything and bought it again. The problem is that my points are showing up, but still it has the old "spend $206 to unlock VIB Rouge"… Will this update? I need to know how much I need to spend before the end of the year to reach Rouge! I was going to make the purchase next week. The purchases I made today was just restocking because I want to reach Rouge. Please help!!!!
I saw on other people's reviews on the Urban Decay Naked 3 palette, that they received a $20 off code via email and in the mail. I have NOT received that, although I have been VIB Rouge since September. I would like to use my $20 off before it were to expire!! Thank you, and please advise! Jennsen
Love it. List it. Share it. Tweet us your Loves List for a chance to win one of ten $500 Sephora gift cards.
To enter for a chance to win:
1.) Create a Loves List on Sephora.com of your favorite products (as many as you’d like). Here’s how to make one: http://www.sephora.com/lovelist
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3.) Make sure you @Sephora and include #LovesListGiveaway in your tweet once it populates.
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So I just placed an order for one of the $10 dealtopia items and got my email confirmation as usual. Then about 5 minutes later I received another email saying my order had been cancelled. I thought that it was maybe because they ran out of stock so I checked the website and the product was still available. I then called Sephora and spoke to a representative who told me it was cancelled because I violated their terms/conditions, but he couldn't tell me how!? All he said was that the terms/conditions were listed on their website for reference and that he was going to fill out some paperwork and have a solutions team member contact me within 24-48 hrs to discuss it further. I told him that I really needed the order placed now and was worried that the item would be all sold out by the time someone called me. He then told me that he would place another order for me so I could get the product, which I'm grateful for, but then why cancel my original order in the first place??? And what terms/conditions could I have possibly violated by placing an order for one item? And I also don't understand how you can tell someone something like that but not be able to tell them the reason why??? I don't know, I'm just so frustrated and confused by this I am a Rouge so I spend tons of money at Sephora and I just don't understand what's going on?? Has anyone had a similar experience? Any input would be appreciated! Thank you!
Hi there, I placed an order last week and got a tracking number for my order but when I click on that link it says that the order cannot be found or that it's the wrong one. Anyway to know what's going on with it? Thanks!
It seems like quite a number of people have yet to receive their Holiday Rewards card. Well, you can add me to the list, cause I haven't got it yet either. I recently became a VIB, so I should have received a $20 gift card, but after looking through my inbox, spam, and mailbox, I have come up with zilch. Help!
I placed an order online and now after being charged, I go back to check my order number and tracking online and it says that the item I've already paid for is permanently out of stock. Will I still get this item?
I am trying to use my $20 Holiday card online but don't see an option for using it. I know Canadians can't use regular giftcards online, but it was my understanding that the holiday card could be (since an online pin code is provided for this purpose). Is there a place to enter the code that I'm just not seeing?
I made 2 orders last 12/05/13 and contacted Sephora FB team asking about the tracking information on my orders. I was informed that my orders reached the border facility on 12/09/13. However, I don't see these updates at all when I check on the order status link! Can someone please help me as I'm getting anxious about my orders since I've encountered a disappointing transaction from my previous Sephora order Thank you!!
I see that quite a few people have not received their VIB gift card, myself included. I've not gotten one in the mail, nor my email, and believe me, I've been keeping an eye out! What has happened? I don't want to miss out.
I received an extra item in one of my orders delivered to me. It's a great product and I would be tempted to use it, but that wouldn't be right. How do I make sure it is received by Sephora if I return it, since it is not on my packaging slip, and so there is no record of it?
I have a thought on how to help fix this both for Sephora's bottom line and the environment - without banning/flagging (and angering) their best customers. Combine all orders made in the same day to the same address at the end of each day, and ship them together in one box. It's just a computer problem, and should not be hard to program. The orders are all linked to the same account after all. The people that pack the orders get a single list to fill instead of one per order, and it includes all the samples and perks, etc. So you get, for instance, one box with 15 samples and 5 perks instead of 5 boxes with the same thing. Less shipping costs, less boxes, more packing efficiency, and ultimately more profit to Sephora. And the biggest benefit to Sephora is they can advertise how their program is helping the environment while regaining the buying confidence of their biggest spenders. Win/Win.