On the last order I made I could use two gift cards. I am trying to place an order today and there is a spot for two gift cards, but the second one won't let me put in a pin, so I only have the option of redeeming one. What should I do?
I got my VIB $20.00 off a $50.00 purchase in the mail. I threw away the paper it was stuck to but now I can't seem to figure out what code I'm supposed to use when I want to place an order online. What do I need to use? Thanks!
I haven't received any emails regarding my new VIB status, but was given the card for spending 400 in store. When I check online it states I only have 163 points and a beauty insider instead- how do I link the two accounts? why are they separate?
Hello, so i tried to make a purchase of $75 and more to qualify for free shipping and as one of the MOD stated in another thread, as long as the subtotal is over $75 you can apply the $20 VIB gift card and still quality for free shipping. However at the checkout stage it still charges me $7.95 shipping fee. Please help clarify, I tried to call but the line was always busy. Thanks. Kelly
I placed an order via the phone since I needed to use multiple gift cards and had the suspense bag listed in my cart when I called. It was read back to me so I know it was there HOWEVER when I look at my order now it is not there and I will not be receiving it. I see the code is still up so it is still available and didn't just sellout like I originally thought. Is there anyway I can still get this sample bag without placing another $25 order since it should have been in my order or is it too late? Thank you for your help.
I have been a VIB Rouge for a while now as I do a lot of shopping at Sephora stores. I have a Sephora account but it shows me as being a Beauty Insider. How do I fix it? I would like to take advantage of VIB rouge benefits.
My three orders have been cancelled (2719857451, 2705153910 and 2719857716). In emails said that because you are unable to confirm payment information. I don't know why, I use the same information as I ordered last time which is my first order with Sephora and already completed. I only change the last name of shipping address, but all others information is the same. Why??? I tried to place some orders again, but cancel emails were arrived within 20 minutes after I placed orders again! What should I do? I'm not located in us now. And what about my money which already paid for all cancelled orders. Please help me, I want my makeup T______________T Thank you so much!
Did not receive my $20 GC. Called and asked to speak w/ a supervisor because even though I'm a VIB I never receive any of the promotions. Was told by customer service rep Amanda M. (she told me she has the longest last name there so would only give me an initial) that there were no supervisors I could talk too, but she'd be happy to help. I explained that every time there is a VIB event I never receive an email or mailer, and that I had to call each time to get some sort of resolution. Why should I have to work ten times harder than other VIBs in order to get the same perks??? For last months 20% event I had to call customer service twice, with no resolution as they could not figure out why I was showing as a VIB, but my email and member number was not reflecting that status. They told me it would be resolved, it wasn't, ended up having to go to the store w/ a friend who was a VIB merely to be told that since she was using her VIB promo, I couldn't get a tote, or free gift boxes since she had already claimed hers and it was a one tote policy. And this time around, Amanda reaffirmed that my account showed VIB status but my email and member number still did not reflect that. She stated she can't give me a code for the $20 gift card, but that I could order with her on the phone now, or CALL AGAIN when I was ready to place an order. SO NO RESOLUTION TO MY PROBLEM, I JUST HAVE TO CONTINUALLY CALL BACK every time? how fair it is that I have to keep wasting my time to enjoy perks that I EARNED Just the same as everybody else?
Hi! I signed up online but not in a store and I spend more than $350 totally. I did use beauty insider card in passbook to get the point and i got the point. Is that mean when I shopped in a store, I used the same account? Can I be a VIB? If yes, why am I not yet? What else should I do to solve my problem? There is no beauty insider card number shown in passbook, but my email address.
My last trip to Sephora, my sales associate told me I'd earned VIB status.. which isn't surprising, because I know I've spent at least $400 this year alone. HOWEVER - I'm not able to access any VIB stuff online, and while I have over 500 points in-store, I have under 100 online. I'm confused. How do I link my two accounts? Thanks in advance for any help!
Hey I recently purchased a few products at Sephora and forgot to use my Beauty Insider Card. However I threw out the receipt as soon as I got home. Will I still be able to receive my points? Thanks xoxo
Hi I just opened my online order and all my samples were missing. I looked through all the packaging and I did not see any of the 3 perfume samples. I know that sephora has limited samples but I didn't receive a single one. I'm very disappointed since this is my first time ordering with sephora online. Is there a way of fixing this? Thanks!
I stopped receiving ANY emails (shipping confirmations included) to my email address that I have registered with Sephora after one of the mods "fixed something in the system" and after I placed the order over the phone. Now my email address shows as "(name)@gmail.comdonotuse". I tried changing it to my normal address and it gave me an error "An account already exists for ****@gmail. Please sign in or choose another e-mail address." Why does this keep happening to me? CAN ONE OF THE MODS PLEASE CONTACT ME ASAP?
I just got off the phone with customer service and I was told that the current VIB promo of 20 off 50 was only available in the United States and that if I wanted to use it in Canada, it would be 20 off a purchase of 75 dollars or more. Is this true? If so that's totally unfair. It's already unfair that Rouge members get the same discount and only 5 dollars more than VIB and BI, considering we have to spend at least 600+ more a year for this status.
Hi, I just registered an online account on the Sephora Website. But I don't know how to link my VIB card, which I got from the store, to my online account. Could you please help me to solve this problem? Thanks!
Hi I am a VIB, but I have not received the 20 OFF 50 either mail or email. And I never received any email promotion for VIB sale or FF sale. can you do me a favor and help me check what is going on?? Thank you! Yi