I've been trying to order for the last few hours and, although I can click to order items, there is no shopping cart to be found on the website. When I called in, the customer service rep couldn't help me. I've ordered online from Sephora many times in the past, but the past two times there was a sale, I haven't been able to see my cart. I don't want to sound like a conspiracy theorist, but I'm wondering if this is a way for them not to process sale items...
My Oder from 04/18/17 still does not show shipping info. When I contacte, both time, the same reply to expect a delay. 1-3 days or 2-4 days. My order was 6 days ago, full 4 business days. This is not even expecting 2-day flash delivery. I am extremely concerned the order was neglected. Please stop repeating the same answer of expected delay. Confirm my order is not lost in the system, and projected delivery date.
I have been trying to make a purchase using my gift card that has not been used before. I was worried that it had been used by someone as it had been emailed to a now compromised email account and one of your BTs refused to transfer it to my account as credit, but I have checked again and again and the full total is still there. Despite this, I keep getting a message saying that "Your Gift Card credit is less than Order Total. Please add another payment method." I have deleted the gift card and entered it again, yet the same problem comes up. However, as my order total is less than half of the gift card credit, this does not make sense. Even the order total comes up as $0.00, signalling that I have met the order cost criteria and do not need to make any further/other payments. The 'PLACE ORDER' button remains grey, however, and there is no way to make the purchase. I am wanting to put through this order using the 15% off RougeVIB code (despite not feeling particularly VIB from the treatment I have been receiving, which seems to be the trend with my fellow RougeVIBs...) but it will expire soon. Is there any way this can be resolved ASAP before the code expires? Thanks.
I replied in a thread that was active yesterday; however, have received no response, so I am going to post it here... I placed my order the morning of 04/21/2017 and have not received any shipping information yet. The last few times my order stayed "In Progress" for more than one day, my order was cancelled (card charged) because of different billing and shipping addresses. This is becoming very frustrating. I moved and still have a bank account affiliated with my address back home, where my parents live. With the order in question, my mother wanted to pay for it as a congratulatory gift. The system needs to stop cancelling orders when shipping and billing address are different even though the information is accurate, which is demonstrated by charges placed on the card. In November, a representative was able to help me and put notes all over my account/push my order through. I've called twice and no progress has been made (both representatives were very nice, but didn't seem to be able to push it forward for me). Please help.
hello , i bought over $400 in store on Friday, become a VIB, but not try order online yet, today i wanna buy more through online, but my status not VIB, how can link my VIB card with my account online ?
Every time I try to log in with a password I know is correct, it takes me back to the loin page repeatedly with no message indicating what is wrong. This happened when I tried to check out on my computer thievery time i clicked log in it took me back to my basket. I was able to check out on my phone. What's going on?
I made a purchase yesterday in store and it's not showing in my points or recent purchases. It was a good amount so I would like to get those points. My Rouge card was used, I was able to get the 20%. Thanks.
I purchased something in store today and asked the cashier if I could receive samples with my purchase. She did not seem okay with this. She rang up my purchase, gave me my receipt and told me to have a good day.
I placed my order on April 19 and i still did not get anshipping confirmation. Some items in my order are already out of stock i am afraid they won't be fulfilled in my order. Can i know if my order is cancelled or shipped ?
ive contacted customer service via email a few times and never recieve a response re why the website is suddenly unusable on my iPad. The menus overlap, or are unclickable. Products are listed in one line down the page, but scrolling is impossible, as you eventually run into an ad. What is going on? I'd love to start Christmas shopping.
Hi, It says on my order status that there was an unsuccessful authorization but my credit card was still charged anyways. Can someone please help me clarify this situation please? The sale is ending in a few days and I still want my order! Thank you
One of the items I ordered Tuesday is the Clinique Crayola Chubby Stick Crayon set of 8. It was full price on Tuesday but today I saw that it has gone down in price by about half. Is there any way I can get a price adjustment?
Hi. I placed my order on Friday (5 days ago) and just checked the order and says "Status: Unsuccessful Authorization". I have ordered in the past without any issue however my previous credit card expired and this is my first time using the new one on Sephora. I haven't changed my Billing or Shipping address. Do I need to open a new account? I don't want to loose my VIB Rouge status
Hi! How do I delete my Sephora account. I have another one that I use as my main one but for some reason this one is on my main email. I cannot change my email because this one is already taken. Is there a way to delete this account since I never use it?