My BeautyTalk Profile
Who's Online / 30,510 users
Customer Support
Showing results for 
Search instead for 
Do you mean 
Would you be able to price match GHD products?
JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @CarlyJoLeonhard,   I will send you a private message with more information. Thank you.   Best Wishes,   Janean   see post
2x points missing
Hi, I seem to be missing my points as well. Thank you. Stella
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sari0 - I'll check into this and send you a PM as well. see post
did not recieve my 2x points on skin care?
I made a purchase of skin care for $220 on 20th jan and I was suppose to receive 2x points for the purchase, the 2x points did not get credited to my account. Please help.
see post
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi everyone! I'm going to close down this thread. If you are still having problems with your 2x points not appearing please post in our Customer Support thread or you ca... see post
2X POINTS ON sKINCARE NOT SHOWING
I made a skincare purchase that was to qualify for double the points on skincare but the double points was not added to my beauty insider account. 
see post
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Hayley2394,   It looks you were credited the double points for your purchase. If you select your account and then select "My Points & Status" it should show the ... see post
2X POINTS ON SKINCARE NOT SHOWING
Hi, I made a skincare purchase yesterday while the 2x points event was still on. Normally the double points are added within minutes, but in this case I still haven't been able to see any changes. I would appreciate any help. Thank you. 
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi tuffyb,   I'm sorry to see you didn't receive the 2x bonus points for the skincare item you purchased! I've added the bonus points now. Please log out of your acc... see post
2x Points on skincare
I purchased $56 of skincare products on Jan 19, so it's been well over 24 hours now but I still haven't received my double points on my account. Anybody with the same problem??
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi smf16,   I'm sorry to see the bonus points have not been credited to your account! I've added the points now. Please log out of your account then log back in to s... see post
How can I register my vib card online?
I want to register my vib card online but I don't know how to do it.
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Crystal0316,     In reviewing your account, I see that one of our representatives has already assisted you in linking your accounts together :) If you have any ... see post
Change my birthday on Sephora
love Sephora!!
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi missylacy,   I've updated your bday to March 4th for you :)   Always, Danee see post
Can i Sync points from In-Store Card to my Online Account?
I for some reason have two Sephora accounts - one online and one for in store on a card. I don't want the one online. How can I access my card one? Since it has all my points on it. The card one has my phone number attached to it but the online one doesn't have it. Also they would be both under the same email which would be strange.
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi DCalloo,   I can assist you with this! I'm sending you a PM now.   Always, Danee see post
Lost/stolen package
Hi Beauties,  I recently placed an online order to be delivered to my house. the tracking info said it was delivered Monday around 10 am. my husband was home and there was no package. not sure if it was stolen or delivered to the wrong address. i called sephora and they're currently doing a UPS claim/investigation. my question is, has anyone had this happened and what was the resolution and how quick?. i'm REALLY bummed out., i'm hoping sephora will replace my order. it was around $100 if that helps any. thank you  -Jen
see post
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@Savannie, I'm going to send you a PM soon!  see post
I did not receive the 3 samples in my last order
I did not receive the 3 free samples listed on my invoice in my recent order. ITEM 1715515 ITEM 1707520 ITEM 1747633   Please help.
see post
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @JJ016,   I'm sorry to hear this! I'll look into this and send you a PM!  see post
I did not receive my 3 free samples in my order, why?
It seems like this is happening to others as well. The samples are listed on my invoice, but not in the box.    Sku: 1699545, 1719566, 1716687   Please help. 
see post
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@JJ016, I've seen your post on our CS thread and I'll be replying to it soon. Please check your notifications!  see post
PLAY! By SEPHORA Box Versions: Your Questions Answered
Hi PLAY! by SEPHORA subscribers,   Some of you have been wondering how we curate each of our boxes, so we wanted to let you know how it works!   Every month, our team of beauty experts determine a selection of products around a theme or trend. We then take these products and create different box versions. Because we want you to love all of the deluxe samples you receive, we then choose which version would work best for you based on the answers you provided in your PLAY! PROFILE. This way, the products you receive are appropriate for your beauty needs.   Still have questions about how we determine what goes into your PLAY! by SEPHORA box? We want to hear from you! Check out the FAQs and chat with us below.   Q: How does PLAY! by Sephora decide which products to send to subscribers each month? A: PLAY! By Sephora curates a selection of products every month that align with a particular beauty theme or trend we’re loving. From here, we develop box versions – which vary based on different beauty preferences like skin tone and hair. Then, we target these box versions to each subscriber based on his/her PLAY! PROFILE. We always try and send you the box that we believe is best for you.   Q: What if I don’t like the products I received in my box? A: If you’re not sure about why you received a certain product in your box, we encourage you to take your PLAY! PASS to your local Sephora and ask for a personal, one-on-one consultation with one of our Beauty Advisors. This is one of the many perks you get with PLAY!. In-store, a Beauty Advisor can help you find a similar or complimentary products. They will even make you a custom sample so you can try it out at home. OR, if you can’t make it to a store, you can always call or shoot us an email us: 1-844-PLAY-HLP or playhelp@sephora.com.   Q: What is the PLAY! PROFILE and how do I update my information? A: The PLAY! PROFILE captures your beauty preferences and concerns. We use your PROFILE answers to determine which box version is best for you each month. To update your PLAY! PROFILE, first go to My Account and then click on the My Information in left navigation. From here, you can your PROFILE information like hair type, skin concern, and skin tone.   Q: What if one of the products in my box is broken, damaged or missing? A: If you have a problem with your box, you can always call our PLAY! phone extension at 1-844-PLAY-HLP or email us at playhelp@sephora.com. We’re here to help!  
see post
LizzieB21 / NEWCOMER / replied
I tried to email the address above - "playhelp@sephora.com" but I got the error message " Your message to playhelp@sephora.com couldn't be delivered." Please fix thi... see post
i didn't get my points
i made a purchase today and they didn't scan my beauty insider card, so i didn't get the points. is there still a way to get 
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi debbylol,   Yes! I can add them for you now. I'll send you a PM. see post
my status hasn't changed
I became a vib rouge member yesterday in the store, but in my account online i'm still only a vib and it says i need to spend about 500 more dollars to reach that status. what do I do?
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi avayiii,   I'll send you a PM about this! see post
Recent online order missing half of the items?
OSI placed an online order just a little over a week ago, and when it showed up half of the items were missing! Help??
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi vindictive,   I'm so sorry about that! I'll send you a PM shortly.   Also, FYI I moved your post to the Customer Service board :) see post
Missing product in my order
Hi, I just received my order and there's a product missing.   My order is and the product missing is the YSL Volupte sheer candy  ARTICLE 1394238 FORMAT 0,14 oz/4 g COULEUR 08 Iced Plum   Could the product be resend/reship to me ?!  Thanks ! 
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ariann13,   I'll send you a PM to help you out with this! see post
Missing Item
Hello there. My glamglow volcanic sample was missing from my order . Can anyone help? I would really like to try it.
see post
Crinrin / NEWCOMER / replied
Great. I would love to hear how you can make this right as I used that code instead of my 10% off just to try the sample.   see post
I have my VIB card but its not coming up in my online account. Help please. I may have two accounts.
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Crystal0316,   If you have two accounts I can link them for you! I'll send you a PM. see post
Forgotten my email!What do?
I'm supposed be a VIB by this point(according to the sephora I went to during thanksgiving), but I can't remember which email I used to sign up, or whether or not I even used an email! Is a phone number enough to reclaim all my lost points and money+account? Help please, thanks so much!
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi tra432,   I can check into this for you! I'll send you a PM soon. see post
Gift Card Troubles
Hi my grandma got me a gift card for christmas and i havent used it yet. Yesterday i took it out to use it online but when i tried to enter the information it said there was a 16 digit code and a pin #. I see the pin number but i do not see the 16 digit code? I see a 13 digit code under the barcode and then a 19 digit code under that, but i see no 16 digit code... Somebody please help!
see post
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @smhamberg7,   It should say card # on the back of the gift card and then list the 16 digits. If your grandma purchased the gift card from one of our Sephora insi... see post
smashbox camera ready cc cream
I received the smash box camera ready cc cream as a gift for Christmas. The shade is too light for my skin color. I don't have the box it came in or the receipt.. Can I exchange it?
see post
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @gabpujadas,    If the item was purchased in store, I'd recommend contacting your local Sephora store for more information. If it was purchased online, please giv... see post
Wrong Email Linked to VIB
Ive noticed they linked the wrong email with my beauty insider card, i have no point when i long online but in store I'm told i have a couple hundred. I know i should have qualified for VIB but have never heard about it, or a gift for becoming VIB. Is there any way to fix this online?
see post
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Layken1997,   I'm sorry to hear this! I'm going to look into this for you and send you a PM soon. (:  see post
Never Got A VIB Rouge Welcome Kit
In November I qualified to become a VIB Rouge when my mother placed a secret order for me for Christmas. Unfortunately, she did not know about the welcome kit and proceeded to checkout without it. I have asked my local Sephora many times to see if they had it but they are always out of stock and if I try to get it online it asks me to spend more money. This is very upsetting for me because I was really looking forward to getting the NARS blush.   If if anyone can do anything about this, that would be greatly appreciated.
see post
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @artistedaisy,   I'm sorry to hear that! I'll send you a PM soon about this. see post
GIFT CARD- UNSUCCESSFUL AUTHORIZATION
I use my gift cards to pay my first order,it was go on successfully.But I use my gift cards to pay my another two order told me UNSUCCESSEFUL AUTHORIZATION,why? I check the gift cards balance is enough worth to pay.
see post
StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi cccfan,   Sorry about that! I'm happy to look into this for you and will PM you shortly with more info. see post
play! Box
does anyone know if there is anyway to see if my play box has been shipped yet?
see post
StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mindatha,   I'm happy to check on your Play box status for you, and I'll PM you in a moment with more info. see post
I recently purchased some products from Sephora without using a card. Is there a way to redeem the points from the receipt?
StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi GeeWoods,   Yes, I'm happy to help with this! I'll PM you in a moment for more info. see post
Rouge Flash Shipping : 2 days or 3 days?
Hello,   I am a Rouge member and I think I am qualified for Rouge Free Shipping Flash 2 day. Actually, when I am a VIB, I paid $10 for Flash Shipping ( 2 days). I just place order and realise it takes longer than usual. And, I also jus make an order second ago and there is not 2 days shipping option to choose or 2 days for USPS Priority. Only Rouge free 3 day shipping available. It means Sephora just change shipping method ? I went back to My account to see Rouge benefits and there is a 2 days shipping free and there is also a banner to enroll the 2 days shipping for $10.   I am curious is that Sephora changes their shipping options and there is no longer 2 days shipping ?If yes, then, I did enroll the 2 days shipping and I thought the membership should be valid within 12 months and I believe  am still fallen into active period. 
see post
SPECIAL GUEST mis1331 / SPECIAL GUEST SPECIAL GUEST / replied
Agreed with this issue. Mine states the same when placing an order (i.e., rouge 3-day, no 2-day). Please advise if this time frame is only specific to there being a spec... see post
Package not delivered
Just wondering who else has had problems with OnTrac delivery systems...my tracking has said that the product was delivered days ago but I have yet to see it. I'm very disappointed in the slow delivery. Has anyone else had a successful resolution to this problem?
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jmaybach,   I'm sorry to hear you haven't received your order! I'm sending you a PM to assist you!   Always, Danee see post
duplicate accounts
is there a way to combine multiple beauty insider accounts and points? I think I must have one attached to my card and one for my online account. the points are different online versus in-store.      
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jmaybach,   I can help you with this! I'm sending you a PM now.   Always, Danee see post