I just signed up for an online Sephora account, but I have an existing beauty insider that i signed up for in store that i know has points on it. i have no idea how to link the two, and i don't want to lose my points. How can i link my card to my new online account!? please help
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Hi, I have a beauty insider account and upon figuring out in store (a store associate told me) that I have two accounts somehow (no wonder my points didn't seem to grow and most of my purchases were not being counted) I called the customer service line. First dealt with rude rep and then called back and all they could do was "link" my accounts and add my latest purchase which I still had the receipt for (which wasn't showing up). She went ahead and linked and added my last purchase (and told me that some other person was linked to my account, which meant they had probably used my points). Now I just spent close to $200 and it's not appearing AGAIN. Not sure what is going on but I know I should have waaaay more than 300 points in the last year. Something isn't adding up. help!
I received gifts from Sephora for Christmas. My mother called to place the orders and was told that the beauty points could be added to my account if she wanted, she said yes. However, they have not been added to my account. My mother doesnt seem to have the receipt anymore either, so I am not sure what to do about this mix up. Again, during the purchasing of the products, my mother was told the points would be added to my account, and they were not. Is there anything that can be done?
I had bought the ABH Contour Kit close to a year ago now I think, or whenever it came out, and it just doesnt work for me. I cant seem to find the receipt for it but I was wondering if I can do an exchange?
How can I opt out of these without opting out of all emails? I am spammed with these all the time but would like to continue receiving promo emails. Additionally, I've written 4-5 reviews... NONE of which were approved (which blows my mind as they have ranged from 1 star to 5 star) and I'd rather contribute my reviews to a website that isn't obsessed with censoring
Hi, is it possible to order from sephora and then ship it to Myus or Worldship ?? i ordered few days ago and then it got cancelled because they said they are unable to ship to this location. so what is the best way to order here and then ship it internationally??
Hi, I recently placed an order, but I think I made a mistake on the foundation regarding my skin color. It is an AmorePacific foundation. I was wondering if the Sephora stores in Ottawa have the AmorePacific products on their stores so I can go by myself and choose the right foundation for me. Thank you!
There is a product I wanted to order from Sephora online but it is limited edition and sold out. I noticed that it is available in my nearest store...but that's over two hours away and I won't be able to go there any time soon. If I called my nearest store, would they ship it to me?
Hello, I was hoping this can get solved here. I already tried via e-mail and I was told it could take a minim of 2 weeks, but its gone over that time now and still haven't received a resolve. I had less than $100 dollars left to spend to keep my Rouge status. But, when I came back to Canada, I lost my Rouge card somewhere in transit and had to get a new physical one in the store. BUT, I would have to connect the two accounts together, since they cannot use my current account to give me a new card. I spent $300 dollars and realized I didn't connect the two accounts together when I noticed my Rouge status was gone. I had completely forgot about that. So, I'm a Rouge that needed to connect her two accounts together to keep her status, forgot and is trying to get them connected to resolve the issue. Thank you in advance!
I have a sephora account under an email address but it does not pick up that i am a VIB Rouge card holder, instead the account only says I am a beauty inside without any points. How can I link the two together?
Hi, I bought a Clarisonic Aria yesterday. When I was trying to register it, the Clarisonic official website told me the lot code was invalid. I can't believe it's a fake or something, and I don't have time to return it recently. Waiting for your answers. Thanks.
I'm really loving the "new" brown color of the Kat Von D Everlasting liquid lipstick in Lolita however it's sold out in all locations near me... Are you guys going to restock online the original dusty rose shade or the new brownish color? Thank you
I have just recently joined the Beauty Insider community (in store), where I made my purchases. However, I realized I have not been awarded any points. I still have my receipt, so is there a way I can get them?
I went to a Sephora inside JCP yesterday. I had 1094 points and I redeemed 500 points for a reward. I looked on my account today and now I only have 94 points instead of 594. Also at the top of the redeemed list it says another 500 points was redeemed today but I haven't redeemed any today. Please help!
Perhaps the company is having problems? MANY items seem to be either entirely out of stock or MANY shades are out of stock. I have never seen the online website so poorly stocked. Very disappointing. I do not live near sephora stores and have been a fairly regular online sephora customer, but if this continues I will have to find another online retailer. I would have to see the quality of sephora's online store continue to decline.
I made several purchases from my local Sephora about two-three weeks ago and I still haven't received the points. I was told as long as it says "Beauty Insider Sale" on the receipt that my points would go through within 24-48 hours after the purchase but that doesn't seem to be the case.