My BeautyTalk Profile
Who's Online / 8,358 users
Customer Support
Showing results for 
Search instead for 
Do you mean 
Merging in-store card to new online account
I just signed up for an online Sephora account, but I have an existing beauty insider that i signed up for in store that i know has points on it. i have no idea how to link the two, and i don't want to lose my points. How can i link my card to my new online account!? please help
see post
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@Rosaliev,   I'll send you a message now to help! see post
Fresh Mask Selfie #SephoraSweeps on Instagram
Treat aging skin with the power of black tea. Enter for a chance to win a Fresh Black Tea skincare collection prize package featuring the newest addition, Black Tea Overnight Firming Mask. On January 29, one lucky Sephora Instagram follower will win this exclusive bundle worth $500.   To enter for a chance to win, make sure you follow @Sephora on Instagram. Between January 28, 12pm PST and January 29, 12pm PST, post an original selfie of you wearing a skincare mask to your Instagram profile. Include #SephoraSweeps in the caption of your image. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on January 28–29 for updates.   See official rules>    
see post
BIRTHDAY CHANGE
When I was entering my Birthday information I accidentaly put in April 8th instead of February 8th.  I can't find the place to change it. Is there any way to fix my mistake?
see post
TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jiayin1987, please allow 24-48 hours for this update to take in effect. :) see post
missing points
Hi, I have a beauty insider account and upon figuring out in store (a store associate told me) that I have two accounts somehow (no wonder my points didn't seem to grow and most of my purchases were not being counted) I called the customer service line. First dealt with rude rep and then called back and all they could do was "link" my accounts and add my latest purchase which I still had the receipt for (which wasn't showing up). She went ahead and linked and added my last purchase (and told me that some other person was linked to my account, which meant they had probably used my points). Now I just spent close to $200 and it's not appearing AGAIN. Not sure what is going on but I know I should have waaaay more than 300 points in the last year. Something isn't adding up. help!
see post
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi juliana229,   I am going to send you a private message to assist you further with this. :)  see post
I am trying to place a order with a gift card i got for my birthday but it says its invalid why?
Im I typing it in wrong? I just got it yesterday
see post
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Vanillabby14! What type of gift card are you using? It is a physical card from a Sephora store or an e-gift? If you're having trouble placing your order, the fastest ... see post
Point not added to accoutn
I received gifts from Sephora for Christmas. My mother called to place the orders and was told that the beauty points could be added to my account if she wanted, she said yes. However, they have not been added to my account. My mother doesnt seem to have the receipt anymore either, so I am not sure what to do about this mix up. Again, during the purchasing of the products, my mother was told the points would be added to my account, and they were not. Is there anything that can be done?
see post
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JayDeg,   I'm going to go ahead and send you a private message so I can assist you further with this! Thanks :) see post
Exchange?
I had bought the ABH Contour Kit close to a year ago now I think, or whenever it came out, and it just doesnt work for me. I cant seem to find the receipt for it but I was wondering if I can do an exchange?
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi newsmrsleblanc,   I'm sorry to hear that the contour kit didn't work out! Sephora.com does not accept returns after 90 days. If you purchased this item from a sto... see post
How to opt out of review emails?
How can I opt out of these without opting out of all emails? I am spammed with these all the time but would like to continue receiving promo emails.   Additionally, I've written 4-5 reviews... NONE of which were approved (which blows my mind as they have ranged from 1 star to 5 star) and I'd rather contribute my reviews to a website that isn't obsessed with censoring 
see post
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi totaldebmove,   I am sorry that so many of your reviews have been rejected. I will definitely look into this for you.   As far as I know, there is not a way t... see post
returning products
             If i do not like a product, can i exchange/return it, even though i don't have a receipt and the box is open? 
see post
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lovesephora1888! Store returns are to the discretion of the store director but, generally, lightly used items without a receipt are fine.  Please contact your local s... see post
2X points for skincare purchases
When will I receive my double points for my skincare purchases? Thanks
see post
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi bethbigdog,   I'd be happy to help you out with this! I'm going to send you a private message so I can assist you with this!  see post
shipping location
 Hi, is it possible to order from sephora and then ship it to Myus or Worldship ?? i ordered few days ago and then it got cancelled because they said they are unable to ship to this location. so what is the best way to order here and then ship it internationally??
see post
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi linatayeb,   We regret that we are unable to ship to a freight forwarding address as it is associated to multiple people. We apologize for the inconvenience!   ... see post
AmorePacific in Ottawa stores?
Hi, I recently placed an order, but I think I made a mistake on the foundation regarding my skin color. It is an AmorePacific foundation. I was wondering if the Sephora stores in Ottawa have the AmorePacific products on their stores so I can go by myself and choose the right foundation for me. Thank you! 
see post
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Imidb,   We recommend contacting your local Sephora in Ottawa directly to confirm if they carry this product as each store has different inventory and availabilit... see post
Bite Lipstick
Why is my order showing the bite lipstick in different colors like pepper and shiraz? I ordered dusty rose and soft plum?  Thank you
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi dmscarlett,   Those are just the names for the different shades, but shiraz is the soft plum shade and pepper is the dusty rose color. As long as these are the sh... see post
Available in Nearest Store but not Online Question
There is a product I wanted to order from Sephora online but it is limited edition and sold out. I noticed that it is available in my nearest store...but that's over two hours away and I won't be able to go there any time soon. If I called my nearest store, would they ship it to me?
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Doakie,   Stores are unable to ship out items that they have in their inventory, we apologize for the inconvenience. You can, however, call the store and request ... see post
I have two accounts, should be Rouge not VIB.
Hello, I was hoping this can get solved here. I already tried via e-mail and I was told it could take a minim of 2 weeks, but its gone over that time now and still haven't received a resolve.   I had less than $100 dollars left to spend to keep my Rouge status. But, when I came back to Canada, I lost my Rouge card somewhere in transit and had to get a new physical one in the store. BUT, I would have to connect the two accounts together, since they cannot use my current account to give me a new card. I spent $300 dollars and realized I didn't connect the two accounts together when I noticed my Rouge status was gone. I had completely forgot about that. So, I'm a Rouge that needed to connect her two accounts together to keep her status, forgot and is trying to get them connected to resolve the issue. Thank you in advance!
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Chizzi,   I will look into this for you and send you a private message regarding what I find. Please check your messages when you get a chance! see post
Money back guaranteed
i bought the glamglow and the lady said if you try it and dont like it you can bring it back and get your money back is this true
see post
TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi arianaansary, you can take back your product you purchased if you are unsatisfied within the return policy for a refund. see post
Gift Card Problem
I have a $50 Sephora Gift Card, and my total came up to $47.69. Why is it still asking for a credit/debit card?
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Darknessxdes,   If your gift card is for greater than the amount of your order you should not need to apply a second form of payment. Is the merchandise total of ... see post
Q. Can canadians use gift cards online?
If I am in Canada, Why can't I use my gift card online? The lady at my local sephora store said I could.
see post
cmg57 / FRESH FACE / answered
A.  I can't believe it's 2015 and this is STILL an issue!  I want to use my giftcard online.  1) Not all of us live near a store and 2) not all your products are available ... see post
VIB Rouge Card
I have a sephora account under an email address but it does not pick up that i am a VIB Rouge card holder, instead the account only says I am a beauty inside without any points. How can I link the two together?
see post
TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Inget, I can assist you with linking the two accounts together. I'll send you a private message now! :)  see post
I need to link my beauty insider card with my online account? Need help.
Somehow over the course of 2 years I have ended up with a beauty insider card and an online account. I would like to link them together but can't find a way how too.  
see post
TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Maritzace, I would be happy to l link your accounts for you! I'll send you a private message now. :)  see post
ive been trying to check out with sephora gift card, still needs debit/credit info
i checked out used my 15 dollar gift card. said remaining balance after was 0. its still asking for debit/credit info why???
see post
TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi clstjean, this may be because the total of the purchase was over $15 and it will ask for a different form of payment for the remaining total. I will send you a privat... see post
Cannot register my Clarisonic Aria
Hi, I bought a Clarisonic Aria yesterday. When I was trying to register it, the Clarisonic official website told me the lot code was invalid. I can't believe it's a fake or something, and I don't have time to return it recently. Waiting for your answers. Thanks.
see post
cloe63 / NEWCOMER / replied
if you can't register it on the clarisonic website its most likely a fake. I purchased clarisonic mia from sephora as well and had the same issue registering mine which ... see post
Merging Accounts
I have two online accounts, is it possible to merge the two together? 
see post
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Rebellerrouge,   I'll send you a message so that I can merge your accounts together! see post
Return opened items
Im about to make an order, i want to buy some concealers and i would like to know if the color doesn't match my skin tone, can i return the item or exchange it, even if it is open ? Thank you
see post
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi makeup1612,    If you end up not liking the  concealers you purchase, you can definitely return the lightly used items. Just be sure to hold onto the order invoic... see post
KAT VON D Everlasting Liquid Lipstick COLOR Lolita
I'm really loving the "new" brown color of the Kat Von D Everlasting liquid lipstick in Lolita however it's sold out in all locations near me... Are you guys going to restock online the original dusty rose shade or the new brownish color? Thank you
see post
TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Emmaline93, yes you may. Please take your receipt and item when you go to exchange this item. :)  see post
I didn't receive points from my purchase
I have just recently joined the Beauty Insider community (in store), where I made my purchases. However, I realized I have not been awarded any points. I still have my receipt, so is there a way I can get them? 
see post
TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sukai, I would be happy to add those points for you now! I'll send you a private message to get some more information from you! :)  see post
I was charged today for 500 points, I didnt make a purchase today
I went to a Sephora inside JCP yesterday.  I had 1094 points and I redeemed 500 points for a reward.  I looked on my account today and now I only have 94 points instead of 594.  Also at the top of the redeemed list it says another 500 points was redeemed today but I haven't redeemed any today.  Please help!
see post
TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sammiebaby, Oh no! I can definitely assist you with this! I'll send you a private message now to get some more information from you! :) see post
what's going on with Sephora online?
Perhaps the company is having problems? MANY items seem to be either entirely out of stock or MANY shades are out of stock.  I have never seen the online website so poorly stocked.  Very disappointing.  I do not live near sephora stores and have been a fairly regular online sephora customer, but if this continues I will have to find another online retailer.  I would have to see the quality of sephora's online store continue to decline.  
see post
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi decobaby,   I am sorry that so many of the items you want to purchase are out of stock. If you would like to provide me with the specific names of the items you a... see post
I didn't get my Beauty Insider Points!
Hello, I bought something back in November and noticed that I did not get any points for it. I have my receipt. May I please have my points?   Thank you  
see post
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Maryam, I can help you. I'll send you a message to get your info. :) -Laura   see post
Points not showing up?
I made several purchases from my local Sephora about two-three weeks ago and I still haven't received the points. I was told as long as it says "Beauty Insider Sale" on the receipt that my points would go through within 24-48 hours after the purchase but that doesn't seem to be the case.
see post
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi revelrouge, I can add the points for you! I'll send you a message to get your info. :) -Laura   see post