I've had my beauty insider card for I don't know how long but NONE of the points have shown up online, and if I ask an employee about it they just look at me as if I'm crazy. I would have thought I'd have quite a few but I've had 0 points for way too long when I know I've bought things. Please help!
Hi, I had ordered two Urban Decay Smoked Palettes and just received them yesterday. One of them had everything inside but the other was missing the mini primer potion. I just called you guys and the BA I spoke to said you were sold out of the palettes and couldn't replace it. I asked if you could just send me the missing primer potion, and she said that wasn't possible and the only option was to go to a Sephora store and try to return the item or ask for an exchange for a different item since I have a good history. This is not ok. I want to keep the palette, I do not want to return it. Can you please just send me the missing primer potion, or at the very least offer me a partial refund? "Sorry there's nothing we can do" just doesn't cut it.
I order 4 items from Sephora online and was suppose to receive and email, i never was sent an email. So i went to my order and found that there was no Shipment date or tracking number. What is the issue? And how can it be fixed? -Your help would be GREATLY appreciated!
I ordered 4 items online from Sephora and was suppose to receive an email, I was never sent an email. So I went to my order and found there was no shipment date or tracking number. Why is this happening? And how can it be fixed? This is my first time purchasing from Sephora online. Help would be greatly appreciated.
Last time I was in-store, I discovered that when I hit VIB last year, the new card they gave me didn't get linked to my account. I've been using it, and I should have spent enough in 2014 to make VIB for 2015, but how do I go about linking the card to my account?
Hi, I lost my beauty insider card, so when I went to make a purchase I asked an employee to issue me a new card. Along with that, while my previous purchases show up online, the purchase I made (when getting a new card) does not show up online. Is there any way I can redeem those points? Thank you!
I ordered from Sephora and even talked to customer service twice to make sure that I received my order in time before I leave for my trip on the holidays. But when the order arrives it is missing an item. How can I secure that I receive this item before my trip on Monday?
I bought a brush set in store, and six days later I see that it's 50% off, on sale, on the website. Can I be refunded the difference? To return the brush set from the store, and purchase the on sale set where I'd have to pay shipping/handling fees would be very inconveniencing.
My order is missing the item Lancôme La Vie Est Belle Night Out Duo. I just realized that the item is permanently out of stock, so can you please ship me the original La Vie Est Belle rollerball perfume without the lipgloss, or can you give me a refund for the purchase. I’m guessing the item wasn’t shipped because it is no longer in stock, but the item needs to be substituted. This is a Christmas gift so can you please help me asap. Thank You!
I tried to use my $25 holiday rewards today as I had only received it 10 days ago. The guy at checkout told me it was no longer good and I couldn't redeem it. Nothing I have indicates an expiration date. Help please.
Hi! I had an issue with a recent order that I placed on December 9th. When I received the order on the 12th, I realized that it was incorrect and immediately contacted customer service via email. The online customer service representative couldn't resolve my issue satisfactorily, so I called the customer service hotline the next day. I was told that I could expect a call back from a supervisor within 48 hours. Two days (about 52 hours) later, I had not heard from a supervisor. I called customer service again, and was told that my order had been refunded (?!) and again, told that I could expect a call from a supervisor. It has been a week since my initial contact with customer service. I still haven't heard back from a supervisor, and although my order has been marked "returned and paid" in my online order history, I have not received a refund on my credit card. Has anyone had a similar experience? This was only my second order from Sephora online and I'd really like for my problem to be addressed in a competent and efficient manner. As it stands, I may not ever become a regular Sephora.com customer. In fact, I may never make another purchase on the Sephora website again. Is there some way to get Sephora customer service to stop blowing me off?
Hi! I just received this email, which perfumes qualify for the bonus points, and which ones don't? How will I be able to tell I'll receive the bonus points in the future? It doesn't appear to show up in your cart at checkout.. Thanks! -C
I just reached Rouge and called to schedule my Free Make over and was told I could only get a Free Mini Make over which was free when I was BI and VIB. I clearly see on the website it says Free Full make overs and the other one that $125 is also free for Rouge so why am I being told only a Mini make over is free for rouge? I will be super ******* if I spent $1000 and I can only get Free Mini Make overs because I got those free when I was a VIB. I have read Sephora also cancels orders if you place alot of small orders using the free shipping offered to Rouge members which is **** if you ask me. Can someone clear this up for me? Are we only offered free Mini Make overs or do we get Free Full make overs also?
Hey I bought a Stila 'In The Garden' palette and the colors did not flatter me, and I tried using it once or twice at the most. I went on vacation and came back and saw that my mom had accidentally thrown out the Stila box the palette was in. I still have the receipt for this product. Would I be able to get a refund for this at a Sephora inside JCP? Or would it have to be a store credit/exchange?
...and she only paid for one. I know it sounds dumb, but it's the holiday season and she thought the right thing to do was to call Sephora and let them know (keeping in mind however that whoever processed the order may get in trouble, and that they probably will end up throwing out the returned product). In the end she did it for a clear conscience. The customer service agent asked my friend to return it in a different (smaller) box after taking down the order number and product name and said that she had to return it (in a nearly threatening way). My friend is scared if she doesn't get around to return it she will be charged for it. Will she be charged? It was a makeup product, not an expensive hair tool or something. Couldn't find an inquiry on what to do if Sephora ships you extra products that you didn't pay for (I wonder why!). Hopefully it doesn't get to be a lose-lose situation. Thanks! Spoiler (Highlight to read) There is no spoiler here. I thought this was a smiley face menu! There is no spoiler here. I thought this was a smiley face menu!