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Return without reciept ... with a reciept?
I was at the Rouge event this morning and bought quite a bit of things, one of which was for my boyfriend and upon inspecting it at home I found the seal had been opened and the product had been used so I brought it to the closest store to me (I wasn't going to drive an hour back to the store I had been at for the event). I had also purchased a face product that they had been putting on people (my roommate tried it but the rep didn't demo it on me because she had some regulars come in) but the rep swore my skin would be okay with it since it was 100% natural. Well after doing research on the product I found out my skin would burn and react to the product so I brought it back unopened with the seal intact.   I had my bag with me from the event (and receipt) and even did a partial exchange at the other store. When the SA processed my return she asked for my address and the price confirmation for one of the products I bought which I thought was odd as I've never had to do that before, I asked if it was because they didn't have that specific product and she said yes.   After my transaction was done I looked at my receipt when I left the store and it said return without receipt. Why would she have done that if she literally had my receipt in her hand and marked off the items as returned? I don't want to have an issue of I need to return something in the future. Was the return w/o receipt something the computer requires if that store does not carry that specific line?
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How to link VIB card to my online acount?
I'm a VIB member but none of my purchases or points from that account are showing up on my online account. How do I connect the 2? 
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krcrck / NEWCOMER / replied
I need the same info! see post
Sephora airbrush Mist foundation and travel
I am getting ready to travel next Sunday to Mexico.  Does the Sephora Airbrush Mist Foundation fit in a quart size zip lock bag for travel?
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Nasty Sephora Experience today!
Wanting to stock up on some items at the Sephora Galleria store in Houston, I tried to return the Sephora Favorites Customized skicare set because all of the Ole Henriksen serums (0.33 oz) had leaked during shipping. The cashier said that she couldn't do it because the smallest size they carry was 1 oz and the ones I brought were online exclusive. Her last statement was not true because the store, as confirmed by sales associates, had previously carried the 0.33 OH serum along with other Sephora Customized Skicare set options, but today they were out of the serum. I had to explain to her that the serum was not exclusive and that she should scan the bag, and then each of the products individually to process the return of $25. I even explained to her that online,when you put each item of the set in cart, it costs $20 but at checkout it shows as $25. She kept rambling on how the receipt was wrong. Tired of arguing with such an incompetent employee, I drove 30 miles to a different store where they processed my return with no problems whatsoever or questioning my intelligence Please educate your employees on not insulting customers' intelligence by arguing due to employees' own ignorance.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi nhunka,   I'm very sorry to hear about your store experience! I understand that this was very frustrating and personally inconveniencing. I'll send you a private ... see post
Will you start shipping to Denmark?
I live in Denmark and would love to be able to shop on your website. Do you have plans to start international shippings to Denmark?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sephoragirl76,   We're happy to hear about your interest in Sephora! Right now we do not have plans to extend shipping to Denmark but we do hope to offer shipping... see post
points not refunded
Hello,   I returned a 250 point item that I had purchased on line to the ridgedale MN store.  I was told I would be refunded my 250 points and I haven't received the points.  What can I do?   Thanks for your help with this!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mplsblonde,   I'm sorry about that! I just put the points back into your account. You might need to log out and log back in to see your new total. Let me know if ... see post
Q. Unsuccessful authorization
I ordered on the 27th of July , and I received a message informing me that 638 dollars has been taken, also an email was sent by sephora congratulating me on the order and saying that you'll receive another email when your order ships . when I check for the order details on the website , the status show that its an unsuccessful authorization . does this mean that I've lost my money and there is no order ! . please recheck because I have a total different time zone,  I'm all the way from Dubai so its really hard to communicate by phone .    sincerely , Sara 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Sara,   I will send you a private message regarding the status of your order! see post
Need to return item without return form -- online order
Hi, I purchased the #54 airbrush blush brush on July 3, 2015. I haven't been fond of it at all, and regretted my purchase, but the return form is long gone. I learned online tonight that the reason it probably isn't for me is because it's meant for liquid blush - which I don't use!   Can someone please guide me through the steps of getting this item returned? If possible, I would prefer to do an in-store return or exchange.   Thanks!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ejgoodrich,   If you're within the US you can get a new Merchandise Return Label at the following page:   http://www.sephora.com/contentimages/customerservice... see post
ORDER GETTING CANCEL
Hi, I am a VIB ROUGE member.   I've been shopping for years with Sephora and had never had my order cancelled. I've been using the same credit card that i've been purchasing for over a year and it always goes through except this time. I got my order went through for shipping process, but I just got back an email today that say my payment information wasn't authorize. How is that possible? My card is paid on time and I didnt change anything with the information given.    Could you please tell me what's wrong because I need the items to reach next week. 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @minwoo,   I'm sorry your recent online order has been cancelled! I am going to take a look at your order and I'll private message you once I am done.   Alway... see post
Shipping
Can my stuff be shipped to a shipping companies like, Worldship, MyUS address, etc, instead of my house?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi rwina,   I am going to send you a private message to assist you further.  see post
Sephora Card
Hi I have recently recieved a Sephora card, but its not linked to my online account. I've looked but im unable to link it. Please help
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi DaSH23, I can make sure your accounts are linked. I am going to send you a private message to get a little more information from you. :)  see post
IOnline Return to SIJCP
I placed an order online back on May 22nd. I am so disappointed with the item. Can I return it to a SIJCP without the packaging box or packing slip?
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SPECIAL GUEST meghannichole / SPECIAL GUEST SPECIAL GUEST / replied
My SIJCP wouldn't return with my packing box and invoice. see post
Very Bummed that I couldn't register for the Beauty After Hours event
Being a rouge member I was lucky enough to get invited to a after hour event but I wish Sephora would send out notices in advance. By the time i receive my postcard yesterday on the event I logged on and all my stores near me were full. Was I the only one that experience this?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi laydee415,   I am sorry that your local store was all booked up for the VIB Rouge event this Sunday. I will definitely make sure our Beauty Insider team is aware ... see post
Lost my sephora beauty card
It has around 470 points, how do I go about this? Do I ask for a new card and would they transfer my points over to the new card? Or when I buy my items do I just give them the email to put the points in?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sincerelyj,   I am sorry that you lost your Beauty Insider card. You can ask for a new Beauty Insider card next time you visit a Sephora store. They can make sure... see post
Online package
Hi, I tracked my order online and it says it as delivered yesterday. I was not home at all yesterday and the description says handed to customer?? Please help
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ayeeecindy,   I just replied to your private message regarding this. Please check your inbox when you get a chance. ;)  see post
How can I link my card with my online account?
I want to link the BI card with my account
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bossmoose / NEWCOMER / replied
How can I use the private message feature?  see post
E-Gift Card Questions
I recently received a gift card by email, so I was just wondering how I can save it to my phone to make it easier? Thank you!!!
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jayelybean,   If you have the Sephora Mobile App available on your phone, you can click on "gift cards" when you are in the App and then select "Add a Gift Card".... see post
Beauty Insider Points?!
So I bought a couple items in store two days ago and i never got my points added. I don't have the items because i bought them as gifts but i have my original receipt. How can i get my points added now?
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megankol / NEWCOMER / replied
Hi, I also made a purchase last week at SIJCP, but on my beauty insider account there is no record of it and I didn't get my points.  I do have my receipt.  Seeing if I ... see post
Why is my order not going through?
Is anyone else having problems with there orders? I've recently placed an order and it was approved and received with no problem, a couple weeks later I tried to place another and it keeps saying authorization unsuccessful... So I called and spoke to someone and they said I needed to call my bank and confirm my address and call back I did as told and one order went through and my second on didn't . So I tried again and it says in progress..I'm getting very impatient and it is such a big inconvenience. Makes me not want to purchase from here anymore.. Please help
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi vreal24,   I am going to send you a private message with more information.  see post
INCOMPLETE ORDER RECEIVED
I just opened my delivery and I only received 1 of something I ordered and paid for 2 of ('Champagne Pop' Becca skin perfector). There is no paperwork or summary in the box. I am very upset about this as I ordered one for my sister and I paid a lot of money for the product and the international taxes! I have emailed customer services but cannot call as I am based in the UK and is too expensive to call. Please help. Thanks.
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sadie333,   I am sorry that one of the Champagne Pop powders you received was missing from your recent shipment. I have refunded you for the powder you did not re... see post
How can i link my online BI account with my VIB in store card ?
I have a vib card but its not linked to my online account , i would like to link them to check my points but i cant find where
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi blanca123, I can assist you with this! I am going to send you a private message to get a little more information from you.  see post
Received wrong item - what now?
I just received my online order and found that the product I got is not the product I bought. I purchased the bareMinerals Get Started Complexion Kit in Light ( http://www.sephora.com/get-started-complexion-kit- P394977?skuId=1605310&country_switch=ca) and what I got instead was bareMinerals Ready To Go Complexion Perfection Palette (R230) ( http://www.sephora.com/bareminerals-ready-to-go-co mplexion-perfection-palette-P394981?skuId=1628791)   I recently checked the page for the product I originally ordered and it seems that the item is "out of stock". This obviously wasn't the case when I put my order in.    I'm a regular online buyer from Sephora and while this is the first issue I've had, it does make me a bit more cautious about buying from the site in the future.   What can be done to fix this issue?    
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi TheProdigalSud,   I am sorry that you received the incorrect item in your recent order. I am going to send you a private message to assist you further.  see post
Someone used my points
Hi, I was just browsing the Sephora website looking for products and I noticed my points were gone. I logged into my account to see if i could look at the purchases and possibly recognize the products but they were not mine. I did not use those points and I did not buy those items. Could someone have taken my points? I was almost at 500. I had 452 and now all of a sudden I am at 100. Please help. How can I get this from not happening again?
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Meghanmae / NEWCOMER / replied
Oh you're awesome!  Thank you so much for everything Randee! :) see post
Beauty Insider Card wrong email
Hi, my beauty insider card when I signed up I gave the cashier my email and they got it wrong. So when I went back to Sephora I told them and they had said they fixed it. I've checked and my card is still with the wrong email and I'm not receiving my points. 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Alejandraxx,   I am sorry to hear that! I can help you link your accounts. I am going to send you a private message to assist you further.  see post
Couldn't get my point rewards
After I added all my rewards in the basket, I couldn't check out. it shows  Merchandise, excluding gift cards and eGift certificates, must be included in your order to qualify for Beauty Insider offers.Why is that? 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jessieqian,   I am sorry for the difficulty you are having checking out on our website. We are unable to ship Beauty Insider rewards separately. They must be incl... see post
Can I still redeem points for my purchase?
I bought the too faced Born this way foundation not too long ago and the sephora cashier didn't ask for my sephora card.  Can I still redeem points for my purchase?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi HGHunter,   Yes you can still earn the points! I'll send you a private message to assist with this. see post
Q. Makeup classes
Do you guys have some type of classes in stores that one can take to learn how to use makeup properly and which ones?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi TeresaMartinez,   We do offer beauty classes in many of our stores. You can find more information by typing in your zip code in the beauty classes section on our ... see post
Points unable to be added
I just made a purchase and my beauty insider card wasn't scanning off the app and they were unable to look my account up. I still want the points added to my account, is there anyway I can add the points with my receipt? 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Gabybabyyy,   I can assist you with this! I am going to send you a private message to get a little more information from you.  see post
Promo code not accepted when amount to pay shown in £
I have Marc Jacobs Coconut Primer in my basket and try to use promo code for a sample product. It Is not being accepted as the price is shown in £ and it says i didn't spent qualifying amount in $ which in fact I am about to spend. What am i doing wrong?
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Currently, only residents  of the United States or Canada are eligible for the Beauty Insider program, including the birthday gift. Again, I apologize for any inconvenie... see post
Missed VIB Rouge Birthday Gift
I missed getting my birthday gift this year and was wondering if there is anyway to get it now.  Thanks!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Caitlynxann,   I can send you a private message to help you out with this! see post