Just received my latest order, placed with VIBGLOW promotion which is awesome. Only problem is that when I opened the box, the only thing IN the box were my 3 samples and the bag with the deluxe sames from the promotion. The item I paid for was nowhere to be found Had to call in and speak to someone and have another item sent to me to get this corrected. Afew orders ago something similar happened - ordered a beautyblender kit and they sent me an empty container. What's going on over at the Sephora warehouses??? This type of customer sevice is why I'm slowing moving my business over to Ulta, Nordstrom, etc. Sorry but when every two orders is a mistake its not worth it anymore!
I have been trying to place an international order for about an hour now and keep receiving the following error - even though my payment details are correct. We're sorry but we are unable to process your order with the information provided. Please verify your billing information and try again. For assistance please contact Customer Service at 1-877-SEPHORA.
I just ordered online and I was charged twice. Both charges are still pending but it just worried me a bit because this has never happened to me before on here, and I order on Sephora quite often. If any one has had this problem or knows how to help it would mean a lot. Thanks!
I have beauty insider on my online account but the cashier at the store could not seem to find mine when making a purchase. I have not received a card or anything and would like to transfer my recent in-store purchases into points. Please help!
So annoyed that I was waiting for certain products to arrive this week and my order arrived today missing 2 items. Laura Mercier Tinted Moisturizer and Shiseido Eyelash Curler pads. The only thing that made it into the order was Beautyblender Blotterazzi and some samples. Is this a normal occurrence? How do they go about addressing this? I took a break from shopping from Sephora VIB Rouge and started shopping at Nordstrom, Saks, Bergdorf's and Neiman Marcus due to better goodies, GWPs, and service. Wondering if I should just permanently stop after several bad Sephora experiences.
I earned 150 insider points from the beauty shake-up game and im not sure how to use the points online. I clicked the link on my email, but when it takes me to the website my insider points balance is 0. Im not sure what to do, plz help!
I just bought 3 skin care items on Sephora Yorkdale, but on my past purchase it only showed up 2 items! I bought skincare product during this week because it's double the points. Can someone help me with this issue?
I recently bought an eyeshadow palette on the little clearance cart and tested it out last night, but I wasn't really happy with the way it looked on my eyes. I still have the receipt, but I was wondering if I can return it. Also, if possible, please give me some reccomendations for a champagne/nude palette that's affordable for an unemployed highschool student, my homecoming is in two weeks! Thank you!
I recently visited the Sephora store in Millbury Mass. I have been a customer there since the store opened. Ive had a few bad customer service experiences, but nothing like my most recent one. I quickly stopped in from work to pick up a few items. While I was shopping I stopped by the front desk and asked the lady in the register if I they had a bathroom. She ROLLED her eyes at me and asked another associate over the headset "can this lady use OUR bathroom" there was a pause and few seconds later she ROLLED her eyes again and said "I know" she then looked at me and said "no you can't use our bathroom, there is one at barnes and nobles about 6 stores down" then without allowing me to answer took the customer behind me. I then approached a manager and asked for help with a color, she told me I had to wait because they only had one makeup artist. Yet she was having a conversation and trowing small boxes playfully with 2 other girls. So now I have to use the bathroom, can't use theirs, but have to wait because the manger and 2 other staff members are playing around talking about their weekend and trowing boxes at each other. I left the store and called customer service who basically took my information and said the manager from the store would call me. I simply requested an apology and wanted an opportunity to discuss my dissatisfaction. The lady on the phone told me all she could do was take my information and offered me 25 beauty points. Excuse me ? I didn't call looking for a gift nor is 25 beauty points going to make my experience better. I would like an apology and I wanted someone higher up to know exactly what "management" does and what they allow. It's been one week and still no phone call. Either they get that many complaints and they need more than one week to call or they are ignoring me. Needless to say I am boycotting Sephora until someone cares about my experience. Treat your customers right.
My order said it delivered October 1 & then I never got it so I waited 3 days like Sephora said & Still nothing so I sent emails & emails to sephora but I have got nothing back in return it's been days now!
I bought the Lash Stash to go becauseI thought it would be a great way to try out some new mascaras and see if I liked them or not & then be able to get a full sized product when I narrowed down my choice. On the front of the package it even says " Exchange enclosed mascara voucher in Sephora stores for a full size featured mascara" so when I made my choice I went to my local Sephora store & got told that I can't redeem it there. Why you might ask? Because it can only be redeemed at a stand alone Sephora. ...meaning I can't even redeem it a Sephora.com either.I am none too happy about this because there are not any stand alone stores anywhere close to where I live so this voucher is essentially useless!!! I really feel that the packaging is misleading and that I wasted my money. Yes I got to try 5 different samples to see what I liked best but that is not the point. I was all happy & excited to get a full size version of the one I liked and insteas I have a useless voucher! Boo on Sephora for this!
I am just noticed that my order was in status of unsuccessful authorization. I called to cancel my order. It is really disappointed! Please let me know exactly know what's going on. I want to know the reason. I don't expect that will happen again for the next order.
Placed my first online order with Sephora. Order arrived with no samples. I'm confused as to why they weren't included with my order. I spent time researching and selecting my samples, and received nothing. The samples were why I chose to buy from Sephora over other options. Why are free samples advertised if they aren't distributed?
Hi everyone I have two queries. First, the products which are on sale at sephora.com are also on sale in the stores ? Second, I want to try the benefits pore fessional primer, do they have smaller packaging in stores or should I ask them for samples ? will they provide samples even if I am not purchasing anything ?
Back in July [I think] I used a magazine promo code on one of my orders--it didn't show up on the email or on the online order page. Even after waiting the 6-10 weeks, nothing showed up... Could it be that it's delayed, or did the promo code not work? I think it was the Elle subscription. Thanks in advance!
I've ordered from sephora many times, and yesterday my order status (when logged in to my sephora account) says unsuccessful authorization. I've read other posts with this same issue, and I am hoping I can get assistance with this, asap. Thanks
Hi, I know this has probably been asked many times but I am trying to add the Birthday Gift that I have yet to redeem to my online order. When I check the Beauty Insider Rewards section it is not listed there. My birthday was last month. However, in the past I remember still being able to redeem the gift (at least in the stores). Please help! Thank you!