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link VIB to online account
hello , i bought over $400 in store on Friday, become a VIB,  but not try order online yet, today i wanna buy more through online, but my status not VIB,  how can link my VIB card with my account online ?
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Can't Log in!'s
Every time I try to log in with a password I know is correct, it takes me back to the loin page repeatedly with no message indicating what is wrong. This happened when I tried to check out on my computer thievery time i clicked log in it took me back to my basket. I was able to check out on my phone. What's going on?
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No sample with purchase
I  purchased something in store today and asked the cashier if I could receive samples with my purchase. She did not seem okay with this. She rang up my purchase, gave me my receipt and told me to have a good day.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kgallagher,   I'm sorry to hear about your recent store experience! I'm sending you a PM to gather a bit more info from you.   Always, Danee see post
If I purchase something like a concealer during the rouge sale, can I exchange it for a different shade after the sale ends?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jzheng0513,   Yes, you can exchange it for a different shade at your local Sephora store! For more information regarding our store return policy, I recommend cont... see post
Price dropped
Hi, I just found that the bite lip kit I purchased 2 days ago dropped price (from C56 to C45). It is kind of confusing, would you help me adjust the price? Thanks.
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @WendyWTY,   I'm going to send you a private message. Please check your inbox when you can. Thanks!   Best, Mali see post
Putting VIB card into my online account%3F
I recently got upgraded to VIB status in store, however my online Sephora account still shows that I'm a beauty insider with 0 points! Could someone guide me on how to link my accounts?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @katzlein,   I would be happy to assist you with this! I'll send you a private message.   Best, Mali see post
UNSUCCESSFUL AUTHORIZATION but credit card was charged?
Hi, It says on my order status that there was an unsuccessful authorization but my credit card was still charged anyways. Can someone please help me clarify this situation please? The sale is ending in a few days and I still want my order! Thank you
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @jinawang,   I will send you a private message so that I can help you with this. Thank you.   Best Wishes,   Janean see post
Unsuccessful Authorization Order
Hi. I placed my order on the 18th and just checked the order and says "Status: Unsuccessful Authorization". I would like to know what is going on? Do i have to reorder again?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lizai, I will look into this for you and send you a message with more information. see post
VIB not update
Hi, I am a Vib but in online it still shows me as a beauty insider online. What can I do?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Becczan, I will send you a message to help. see post
Points
Hi , I am a VIB but it shows that I am a beauty insider online. It also doe not show the correct amount of points that I actually have. How do i fix it ?  
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MichM96,   I'm sorry about that! I'll send you a private message in just a moment to assist you with this.   Always, Danee see post
How do I delete this sephora account?
Hi! How do I delete my Sephora account. I have another one that I use as my main one but for some reason this one is on my main email. I cannot change my email because this one is already taken. Is there a way to delete this account since I never use it?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi livcurly,   I'm sending you a PM to assist you with this :)   Always, Danee see post
VIB not updating
Hi,   I've gotten the VIB card over a year ago but it online it still says my status is Beauty Insider. I'd like to take advantage of the 15% off. Please help. Thank you
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi NithiyaS,   I'll send you a PM to help!   Always, Danee see post
I want to cancel an order that I made a few minutes ago
Can Sephora cancel it ? The order number is .
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Tina1984,   Upon review, it appears that your order is currently being processed at our Distribution Center and regretfully, I'm unable to cancel it at this time.... see post
Still did not get shipping confirmation !
I placed my order on April 19 and i still did not get anshipping confirmation. Some items in my order are already out of stock i am afraid they won't be fulfilled in my order. Can i know if my order is cancelled or shipped ?
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cvanert / NEWCOMER / replied
Same here.  The last few times this happened, after being in "In Progress" for days, my order was cancelled (card charged) because of different billing and shipping addr... see post
Problem with store credit card
Hi,  I have a store credit card with almost $140 on it, but most of the things I want to purchase are literally only available online ( Nest Midnight Fleur Travel Spray with Refils is one of them--only available online). Is there a way the credit can be transferred onto an e-gift card so that I can purchase the items I want.  Thank you.
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MeganBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi tuffyb,    I will send you a PM momentarily to help you with this.    Warm Regards,    Megan  see post
my issue is being ignored and its not fear
how does sephora not pay attention to thier clients. i went to an in store to return a foundation and was not given my full payment. they did not give me my tax money back and asked them why not instead the manager was very rude and just said in passing they is nothing she could do. yes there is give me my full refund. i have been calling sephora nad hoenstly not helpful at all like its like no one cares. we work hard for our money. honestly im hurt because its very unrthical thats like someone stealing money infront of you. i hoenstly cryed.
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MeganBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi gux09,    I would be happy to look into this for you. I will be sending you a private message momentarily.    Warm Regards,    Megan  see post
Q. VIB Rouge Re qualification + VIB Rouge Welcome Kit Policy
Hi, I was re qualified for VIB Rouge every year but somehow I never got welcome kit.I  did see the Nar Blush for like 3 second online last year but it disappeared when I checked out.I didn't know that I was supposed to get it each year with rouge re-qualification until now but I thought online purchase should have shown it in checkout or store lady given those to me when I purchase items in store all these years? I also never get any email to remind me to redeem the welcome kit either I just found out about welcome kit will be given out when we re qualify for rouge status and it's not only one time thing where I became rouge for the first time after I talked to the representative today. Online representative also tried to help me out but couldn't and asked me to call the store. I called the store and they said they see I am qualified for rouge but doesn't say that they can give out the welcome kit to me somehow and I need to talk to manager for it. I was re qualified for rouge every year , latest was last year August 2016 and in store or online purchase never given me any welcome kit.  If I was supposed to get it every year I re-qualify for each year how come I never received it or no one mentioned it to me?  My point is 8,000pt was year and this year is 9,000pt. I would greatly appreciate if anyone could look into it to verify the policy and also add me to mailing list for the welcome kit redeem. Many thanks!
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MeganBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi moekyaw,    I would be happy to help you resolve this! I will send you a PM shortly.    Warm Regards,    Megan  see post
Shipping
When will my order be shipped? I ordered on the 19th and have yet to receive any shipping information.   Thank you!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lily421111,   I'll be happy to look into this for you! I'll send you a PM shortly.   Always, Danee see post
Merging beauty insider account points
Hi there,    I recently found my beauty insider card i thought I had lost, and was hoping to merge the points onto one of my two cards. Can you help me? Joshua
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Joshua,    I can help you with this! I'll send you a private message.    Best, Mali see post
VIB Rouge
Hi, I've been having some issues linking my account on my laptop on the sephora site to my Vib rouge member because the site says that I am only a beauty insider. I went to use the spring discount and it would not let me because it claims I am not a vib rouge. If you could help in any way that would be great  
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @tierneygeller,   I would be happy to assist you with this! I'll send you a private message.    Best, Mali see post
Order Status: In Progress
I order some products 2 days ago and my status is still sitting at "In Progress", which I've never had take so long before. One of the items I ordered is also now listed as out of stock, so I am wondering if that is affecting it, and would also like to know when and if my order will be shipped? I'm needing it by Thursday of next week, so I would like to know if I will receive it in time or if I will to drive to another city to purchase something similar (because it's now out of stock) and then drive back again after receiving the order to return the items. Very frustrating.  Thanks! 
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Lily421111 / FRESH FACE / replied
Hi! I'm having the same issue with my order and I need it by next Friday for a friend's graduation. I'm really worried it won't get here in time!    Is it possible to ... see post
Billing address
what is the use of billing address iam sending a gift for my friend who lives in us so iam wondering if i put the shipping and billing address his location is sephora gonna send him the bill or the price of my order??  
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sos45, The billing address is used to verify your payment information. In order to process the order, we need the address that your financial institution has on file.... see post
Can I change my birthday to april 25th?
I need to change my birthday to April 25th 1993 cause back in the day when I signed up I didnt put my real birthday!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JJinny, I have updated your birthday for you :) see post
cancellation
I just placed an online order and need to immediately cancel my product due to me buying a different one. I can't call sephora so I sent out an email regarding my order number and etc,but I don't know if my order will still get cancelled. This was such a difficult and terrible first time experience with sephora and I'm hoping that my order does get cancelled and I receive the full amount back in my account. Will my order get cancelled????
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JoscleynD, I will look into this for you and send you a message to help. see post
Missing 2 items from my order.
Just got my package and two of the items are listed on it but not inside of the box.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MackieMcKinnon, Oh no! I'm sorry to hear that. I will send you a message to help. see post
Points disappeared
I just got my VIB a month ago in the store, and I am so sure I got at least 400+ points in my account. After I linked my account to my online account, all my points disappeared. Now I am holding a VIB card with no points and no order history... That is impossible to have a VIB card and no order history include in-store and online... I called the customer service and asked the store which gave me that VIB card and they couldn't do anything.... 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Carolyn1128,    I can assist you with this! I'll send you a private message.    Best, Mali see post
VIB
Hi I'm  VIB but online it still says that I'm a beauty insider how do i update this?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Mellany, I will send you a message to help. see post
Can't Applied 15% off code during checkout
OI have used the same code yesterday and was able to get 15 % off but today I am unable to use the code for some reason. Anyone is experiencing the same issue?  
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Sophiaaax3,    I'm going to send you a private message so I can assist you further with this.    Best, Mali see post
Points for JC Penney Sephora?
I have made two purchases at a Sephora located inside a JC Penney store but neither the transactions or points are showing up in my account.  First purchase was over a week ago.  Are points not given for purchases at Sephora inside JC Penney stores? 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Merc515, They should show up within 48 hours of purchase. I will send you a message to help. see post