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KVD LE Tattoo Liner
When will this be available to Canadians????   http://www.sephora.com/five-fearless-years-limited -edition-tattoo-liner-P398516?skuId=1710946
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HALL OF FAMER veronika23 / HALL OF FAMER HALL OF FAMER / replied
I CAN'T start a new post???? Why is that? and when is Opal being released in Canada????? see post
THE BEAUTY BOARD #HAIRANDNOWSWEEPS
For a chance to win a $300 Sephora Gift Card and $200 hair bundle.   ENTER THE BEAUTY BOARD #HAIRANDNOWSWEEPS, AND YOU COULD WIN A GIFT CARD AND HAIR BUNDLE.   From Tuesday 6/23 through Monday 7/13, upload your best hair look to Sephora's Beauty Board for the chance to win a $300 Sephora Gift Card and $200 hair bundle!*   *No purchase or payment necessary to enter sweepstakes. Odds of winning depend on number of entries received. Open to U.S. residents (including Puerto Rico). Must be 18 or older and have a Sephora.com login and nickname to enter. Enter by July 13, 2015 at 11:59 P.M. PT. One entry per person per day. Sponsored by Sephora USA, Inc. Potential winners will be selected from all eligible entries received during the Sweepstakes Period in a random drawing conducted by Sponsor on July 13, 2015 and will notified by email.   See official rules below:
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Fruitella1211 / NEWCOMER / replied
#HairAndNowSweeps  see post
Can I transfer points?
Is there anyway I can transfer points? My boyfriend went to sephora today, bought everything on my wishlist but didn't want to use my account to get the points because he didn't want me to see the purchases on my account. The lady at the store said that the points he got on the beauty insider card he got could be transferred to my account but when I called to do it the guy from customer service said it wasn't possible to transfer points /: I could've sworn I've heard of people doing it. Can you do that?
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ValarieSot / NEWCOMER / replied
Ahh i need help with this too! my boyfriend is surprising me with something he bought from sephora and he made an account and i told him to use mine if he wanted to buy... see post
Customer service issue
Hi there , I was at one of your locations today and purchased some items and even thou I did give my vin card she did not scan it in as none of my purchases are on my account . How do I go about having them added
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Problem about credit card and purchasing
Hi I used my tdvisa credit card to make purchase, but it said that it is unable to authorize my card. So i tried four times ( same purchasing) and they all failed. However, I called my bank and it said there was nothing wrong with my card and the money was already taken. Now I would like to cancel these orders and I was wondering  what's wrong with the system? Will I get my money back? How can I make a purchase again?  Thank you.
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Q. Order # 3706586563
I accidentally forgot to select the 2nd item of the VIBBLUR sample in my recent order. Is there anyway you can add that onto it for me please?? Thanks!
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beauty insider card and online?
I have been a beauty insider member for a while, but I always went to Sephora and purchased what I needed only in store. I finally purchased something online and I don't know how to add on my card code to my account, it just made me me a new beauty inside member. How do I fix that?
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Magdalena92 / NEWCOMER / replied
I have an account and a Sephora Beauty Insider card but they aren't linked. Can you help me as well?  Maggie  see post
How to link VIB card to account?
Today I qualified for VIB, in store. I went online and tried signing in with the email address that I had used each time in person for my previous beauty insider purchases, but my account isn't showing any of the points I have accrued.  How can I link my account here with my VIB details? Thank you so much!!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Orin123,   Yes! I just sent you a private message to help.   Always, Danee see post
Procedure to link VIB card to online account
Hi   I recently became Sephora VIB member. I am trying to link my VIB card to this online account. Can somebody help me do that?   Many thanks...  
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @cloudk2,   I can assist you with this. I'll send you a private message to help!   Always, Danee see post
Need a color match for Bare Minerals Matte powder for color IQ 1Y05, not getting anywhere with this
Please help me with a color match for Bare Minerals Matte face powder for Color IQ 1Y05, thanks
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Im having trouble attaching my VIB card to my account
I just got an online account and dont have my VIB card attached to the account and can't figure out where to add it. I've been a VIB member for years. Can someone help? thanks
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi static267,   I'm so sorry for the delay in responding to your post! I will send you a private message now to help you out with your account. see post
Linking my VIB Rouge Card to my Online Account
Hi, so I've been a Beauty Insider for years now, and only recently made an online account, and the online account gave a whole new Beauty Insider card number. How can I link my existing VIB Rouge card to this online account and combine the points from this new online card? Thank you!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Corvus,   It doesn't appear that you have been assisted with this yet so I will send you a private message! see post
When will St Tropez In Shower Gradual Tan be available online again?
krisdias / NEWCOMER / replied
It says Out of stock- wondering when it will be back in stock again?   see post
RECENT CANADIAN ONLINE PURCHASE
So this is the first issue I've ever had with online purchasing. Recently sephora opened a new warehouse in canada....it is the first online order for me I'll be receiving from here. I stalked the website all day on Thursday (fiasco) for the new becca release of champagne pop. I was able to finally purchase and complete my order around 4:30est. Normally I would receive an email right away but there was about an hour delay receiving my order confirmation...which doesn't bother me. My concern now is I still have yet to receive an email saying my order has been received or processed. The order status is sitting in "sent to warehouse". Which again,... ok I'm sure all warehouses are rammed with all the champagne pop orders... Also, my credit card only shows a pending charge when usually it is automatically right away....I'm worried my order is on the verge of being cancelled? I'll be so angry. Considering all the trouble I went through with the miscommunication for canadians to purchase this le in the first place. I'm really unhappy with Sephora in general lately. It's not a smooth of experience as it used to be. Anyone else that hasn't received a order has been processed email yet? So much for the 'faster" shipping to go along with the new warehouse.
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BeautyIsPassion,   I'm sorry for any confusion surrounding your order! I'm going to send you a private message now so I can look into the status of your order for... see post
Redeem points from receipt
I recently purchased some products from Sephora without using a card. Is there a way to redeem the points from the receipt?
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CTinaCarp / NEWCOMER / replied
Hi, I need to add points from a purchase I made and I didn't have my card. Can you please help me? see post
Q. I have multiple Beauty Insider cards and multiple Sephora accounts.
How can I combine all of these to make it easier to manage?  
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sarin07 / NEWCOMER / answered
A.  I also have the same concern, multiple beauty insider accounts see post
How do I use my gift card online?
I'm trying to place an order online and I was given a gift card that I'd like to use but there doesn't seem to be anywhere for me to enter it. When I enter it in the promotion box it says error. 
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SCENE QUEEN mizzash / SCENE QUEEN SCENE QUEEN / replied
Its 2015 and I cannot use my 100$ giftcard because I am Canadian...pethetic really! see post
Mods why are you deleting posts?
why was the thread regarding the points deleted ?? That seems very sketchy.
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HALL OF FAMER NancieNano / HALL OF FAMER HALL OF FAMER / replied
CANNOT START NEW THREAD. Sorry I had to put this here because I can't start a new thread. Another BTer complained of the same problem yesterday. Can you please rectify t... see post
Item missing from online order
Hi,   I just received my online order today but it's missing one item (MAKE UP FOR EVER HD Invisible Cover Foundation COLOR 115 Ivory). I've made many orders from sephora.com, this is the first time it comes with item missing. Could you please advise what should I do?   Thanks!
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SPECIAL GUEST linz10 / SPECIAL GUEST SPECIAL GUEST / replied
I'm having the same problem! How was it resolved? see post
Does sephora accept visa credit cards (from vietnam) for domestic shipping?
Thuydang / FRESH FACE / replied
Thank you so much. But why does sephora lock my account for security reasons? i didn't do anything. Could you please help me?     see post
Change to Canadian Return Policy?
I went into a Sephora store in Ottawa today and I was told that I was not able to exchange an unopened, unused gift that I was given for graduation (Fat Girl Scrub, which has irritated my skin in the past). I was told that I needed the original receipt to exchange the product but this was never the case in the past. I've always applauded Sephora for their fantastic return policy and customer service in the past, but it looks as though that aspect of the company has gone awry just like the Rouge status (which is a whole other conversation). The sales associate informed me that this came into effect on July 1st (yesterday, when all stores in Canada are closed for Canada Day). Can someone please shed some light on this? I was never informed of this change in policy - nor do I think it's fair.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi shopaholic15,   Sorry to hear about the trouble with your return - you can view details on the updated Canada return policy here:   http://www.sephora.com/ret... see post
Wrong Date of birth
Hi, this is a little embarrassing, but i have accidentally put the wrong birthday on my profile. it says October 28th but it should really be July 28th. It's been this way for years and I'd really like to have it changed!! What do I do? 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sglf,   No need to be embarrassed :) I can help you with this, I'll send you a private message to confirm the change once it's completed! see post
Kat Von D Everlasting Liquid Lipstick New Shades
I noticed on @katvondbeauty they mentioned that 3 of the new Everlasting Liquid Lipsticks were available in-stores starting today but I just went by my Sephora store and they said they had not heard anything about the new stock coming in. I have seen where some people have already purchased the new shades at Sephora stores. When are the new shades expected to be in all Sephora stores? 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi bennybloom,   The new shades of lipstick are set to be available online in a little less than two weeks - regretfully as there is a fair degree of stock variation... see post
Exchange
I have an item I received as a Christmas gift (2014). It is now July (2015) and I still haven't used it. Since it's been almost 7 months since I received the item, can I exchange the gift at a Sephora store for an item that I will actually use?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi poogurt,   As it has been some time I'm not certain that the store will accommodate the exchange, however, I would suggest calling the store and asking:   htt... see post
Are you planning to notify Canadians of the return policy change?
Seeing as how we weren't notified of all the things that were blocked from shipping here it would be nice to have a formal notice of the upcoming change to the return policy. When does it officially take effect? Is it really just 30 days with receipt? Can there be some formal confirmation of this before it takes effect please?      
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HALL OF FAMER Chickibum / HALL OF FAMER HALL OF FAMER / replied
No, not cool at all :( see post
Item Availability in Canadian Stores
Products that I love and continue to purchase have now moved on to the not available in Canada list, including my LM tinted moisturizer, Powder Foundation and my Murad skin Care line.. Will the availability in Canadian stores be changing, or is it just a shipping issue?
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BEAUTY BOSS kas045 / BEAUTY BOSS BEAUTY BOSS / replied
Thanks.  I was more concerned for the future rather than immediately.  Because if i know that they will not be getting these items stocked anymore in store i want to go ... see post
STATUS: Unsuccessful Authorization
Hi, I placed an order on the 29th of June with Flash 2 day shipping and it still says: STATUS:  Unsuccessful Authorization Can someone help me please?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Nourakins,   I am going to send you a private message to assist you further with this.  see post
I'd like to delete this account
I already have an account that has beauty insider points so i have no use for this account. But this is my active email, and my old account has my old email that i no longer go on. So i was thinking to just delete this account but replace my email from the other one. Please help
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Seacandy / FRESH FACE / replied
Can you please help me as well? Im just not interested anymore. see post
Can I add points from recent purchase to Beauty Insider account?
Hi! I just shopped at Sephora for the first time a few days ago, fell in love, and didn't know there was a customer rewards program for the store! I just signed up, and I would like to add my purchase to my account so that I can start the program (I've kept the receipt). Could you please let me know if that's possible? Thank you!
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sunnylovin25 / FRESH FACE / replied
yeah i spent over 400.00 dollars and none of points have shown up on my account.... see post
Sephora eyeshadow in sun-kissed no78 replacement
Help! I use Sephora brand eyeshadow in sun-kissed no78 everyday and love it, and I can't find it on the website. This is the THIRD eyeshadow that has been discontinued on me Does anyone know the shade and have a good comparison recommendation?   It's a slightly pearly light peach color. It doesn't go on very orange or pink, very neutral but just slightly warm.
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princessm01 / FRESH FACE / replied
check out ebay! i found one here : http://www.ebay.ca/itm/321797302848?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649 see post