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Beauty Insider Card?
Whenever I shop at Sephora they always ask for me a card, but I have never received one before. Can I get on shipped or given to me at a store with the same number that I have on my profile?  
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STATUS: UNSUCCESSFUL AUTHORIZATION
Hi, my order says unsuccessful authorization, I would like to know what is going on?
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SPECIAL GUEST vreal24 / SPECIAL GUEST SPECIAL GUEST / replied
I've been having the same problem it's so frustrating. It's been nothing but back and forth with customer service and still nothing. It's so inconvienent. No one has don... see post
I just placed an order. But my points didn't triple? Will this occur later?
I just placed an order. But my points didn't triple? Will this occur later?
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misseroze / NEWCOMER / replied
It will add and additional 2x that amount as BONUS points. Check your beauty bank about 10-15 minutes of your purchase and it should be there see post
NEED TO LINK MY VIB ROUGE TO MY SEPHORA.COM AND SEPHORA MOBILE ACCOUNTS
Hi. I'd like to link my VIB ROUGE card to my Sephora.com and Sephora mobile app.  How do I do that?     Thanks!   Laura
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Linking my VIB Rouge Card to my Online Account
Hi, so I've been a Beauty Insider for years now, and only recently made an online account, and the online account gave a whole new Beauty Insider card number. How can I link my existing VIB Rouge card to this online account and combine the points from this new online card? Thank you!
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sweettartlaura / NEWCOMER / replied
I need to know this, as well, please.   Laura see post
HOW CAN I LINK MY BEAUTY INSIDER CARD TO MY ONLINE ACCOUNT
Hi,   how can I link my beauty insider card to my online account?   Thank you 
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How to RSVP for an event tomorrow?!
Hi there, I am a VIB Rouge member and my friend told me there is a VIB rouge event tomorrow and I live in Calgary, Canada. I never got the invite as my old email was blocked and I didnt receive the invite from my updated email,  I would love to go tomorrow and rsvp, is there another way?
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Need help merging accounts
I have been a beauty insider for a couple of years now, but just recently started using the website.i'm not 100% sure, but I'm pretty sure that I had to start a new account. Is there anyway that I can merge my old beauty insider card to my account that I have online?  
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Myseobs / NEWCOMER / replied
I have 3 accounts in total is there any way I could combine all three?? see post
4X points
I placed an online order today (I'm VIB Rouge) by my points only came up as the dollar value of the purchase instead of the 4X value.  Anyone else have this issue?  Does it take a bit to process the 4X?
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SIGHTSEER MichelleTaryn / SIGHTSEER SIGHTSEER / replied
Signing in and signing out just worked like a charm for me. They now show up see post
0 Points??
I recently signed up for Beauty Insider at the store and earned about 100 points. I then tried to link my account online with the email I gave the person at the store, but it says I have 0 points. I know I have more points than that but I don't know why it keeps showing up at 0 points when I check online.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jennii128,   It looks like your Beauty Insider card is not linked to your online account. I will send you a private message so I can link the two together for you... see post
i am having trouble linking my sephora vib card to my online account
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi savvyjane1,   I'll send you a private message to assist you with this!   Always, Danee see post
returning used products?
i've heard people say in reviews that they've tried something & didn't like so they will be returning it. so.. you can return a product once you've used it? does sephora just toss it then?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Nicoleleo,   I'm sorry to hear that! As you purchased this item in store, I recommend contacting the store directly for further assistance as it is to the store's... see post
How to add my VIB card online?
I have a lot of points on my card and before placing my order i would like to add my card. Can someone help me please?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Jayetsa,   Yes, of course! I will send you a private message shortly. Also, yes, you can use your 45 minute complimentary makeover when visiting the states :) Pl... see post
Change Shipping Address!
Hi, I placed two orders and then realized that I used my old address! They are not shipped by now, so I emailed the customerservice yesterday but got no reply yet. Could someone check my orders? If they are shipped to the wrong address someone else could stole them, because i no longer live there.   Thanks! Moira
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Moira,   I am going to send you a private message to assist you further. Please check your inbox in a few minutes!  see post
200 Point Survey?
Hello! I recently received an email to do a survey for Sephora in exchange for 200 points. I was wondering when these points would be deposited and if they'd be in my account by the huge perk party on Aug. 10th. Thanks!
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BEAUTY BUFF mkayla / BEAUTY BUFF BEAUTY BUFF / replied
Can I have the link to the survey  see post
Purchase not showing up
Hi,  I made a purchase in-store in April and it never gave me the points nor does it show up on my account. I gave my email address as per usual so I do not know what happened. Perhaps the lady that checked me out entered it in wrong. I emailed customer service a while back and someone tried to help but they stopped responding and it never got resolved.   Sondra 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sondralord,   I'm sorry that you did not receive the Beauty Insider points for your recent purchase. I can add the points for you now. I am going to send you a pr... see post
Can I exchange products I just purchased to now get double points?
I bought a few things on Sunday, and now--two days later--there's double points for Beauty Insiders. Can I get the double points for those somehow? Would I have to return and buy them again, because apparently you get negative points when you do that. Thanks!
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Luluuu225,   If you wanted to receive double points for the items you purchased on Sunday, you would need to return the items you already purchased and reorder th... see post
how long does it take for money to be returned to my bank account?
i placed on order on thursday morning last week 7/30/2015 and i received the unsuccessful authorisation status on my order, the money has still not been returned to my account :/ 
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi rachhyrooo,   Sorry to hear about that! I'll send you a PM shortly to get a little more information.   Cheers, Stephanie see post
How can I transfer points?
Is it possible to transfer points from one account to another? One account is rather dormant but has points from a few purchases and I wanted to see if I could transfer them to my main account for the rewards Extraordinary Rewards on Aug 10th.
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Mishellmabelle / NEWCOMER / replied
okay great! thanks :)  see post
Procedure to link VIB card to online account
Hi   I recently became Sephora VIB member. I am trying to link my VIB card to this online account. Can somebody help me do that?   Many thanks...  
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joe2310 / NEWCOMER / replied
Im having the same problem. Can someone help? see post
Dr Dennis Gross alpha/beta peel extra strength formula
Hi there,     I purchased a 30 pack of those peels. I know this sounds convenient but as I reached in to grab one of the  peels, I noticed something funny with the packaging that immediately worried me. It looks as if the peel has leaked out of the packaging (unopened). I'm attaching a photo, and I'm hoping something can be done to resolve this online as I don't live too close to a sephora. I believe my shipment was defective, and would appreciate some sort of refund or action to be taken.    Thanks so much
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi bonbon2014,   I'm so sorry about that! I'm going to send you a private message so I can get a little more information from you so I can resolve this. Thank you! ... see post
Can online help me link my VIB card to online account?
Can online help me link my VIB card to online account? I got my VIB card a while ago but its only showing my beauty insider status/points on my online account.
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Mandles123,   I'm going to send you a private message so I can assist you with linking your accounts together! Please keep an eye out on your inbox :)  see post
Connecting Beauty Insider & Online Account
I need to link my Beauty Insider card and my online account please. Thanks!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Bambiburns,   I would be happy to help you link your Beauty Insider card to your online account! I'm going to send you a private message now so I can get a little... see post
Shipping times an extra day slow?
Does three day shipping start from when you get the email that your order was shipped? I ordered on Saturday and got my shipped email on Sunday. My tracking says that it will be derived on Thursday. So even if it was shipped Monday, it should be Wednesday right? This happened once before (the only other time I ordered online), but I thought it was delayed because of a holiday. The Sephora employee that placed my order on the last transaction had told me latest would be Wed., and it came Thursday as well, even though my shipped email came Sunday. If this is always the case, it should say 4 day shipping rather than three. 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MUAStephM,   All Sephora orders have a 1-2 business day processing time in addition to the three business days spent in transit. Additionally, Saturdays and Sunda... see post
Maximum return with and withour receipt
Is there a maximum on how many return you can make without receipt and with a receipt?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi krdd127,   Sephora now uses an approval process for all returns without receipt through a third-party returns authorization company, TRE. We are unable to reverse... see post
Need anyone's help to link my VIB card to my online account!
I have a VIB card before I registered the online account. Can anyone help me to link my VIB card to the online account??
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Flora3104,   I can definitely help you merge your card to your online account! I'm going to send you a private message now so I can assist you. Thanks!  see post
Redeem points from receipt
I recently purchased some products from Sephora without using a card. Is there a way to redeem the points from the receipt?
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SIGHTSEER ehhhf / SIGHTSEER SIGHTSEER / replied
Hi I'm having a same problem. please help me redeem points from receipt. Thank you! see post
How do I link my VIB card to my online account?
How do I link my VIB card to my online account? It is saying I am a beauty insider with 0 points, but I have a VIB card.
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi astav,   I would be happy to assist you with linking your accounts together! I'm going to send you a private message now I can help :) see post
Why can't I cancel an order?
I don't think it's unreasonable to expect that there should be a way to cancel an order, and even when I call to get a reason why I can't cancel an order instead of just "We can't cancel an order.". It's 2015. Almost any major website allows cancelation of orders. At the very minimum I just wanted to switch the card I put the transaction on, and that wasn't even allowed. For a large purchase, that's just insane. 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Metalbaby,   You are unable to modify or cancel an order once it is placed because once our orders are submitted, they immediately start processing at our Distrib... see post
What is going on?
I just spent almost $300, I'm a VIB Rougue, and I didn't get 4x the points. What's going on? Is this happening to anyone else? 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Metalbaby,   It typically takes about 24 hours for the points to be automatically added to your account. I also recommend logging out and logging back into your a... see post