My BeautyTalk Profile
Who's Online / 18,166 users
Customer Support
Showing results for 
Search instead for 
Do you mean 
Why isn't my Beauty Insider Card linked to my online account?/ How do I link it?
 I signed up for an account online a few months ago, and made my first Sephora purchase over the weekend. The cashier helped me sign up for it, but when I check my online account it says I have 0 points? I may just be missing something, because this is new to me, but I just thought I'd ask! Is there a way to link my card to my online account?
see post
csurono / NEWCOMER / replied
Hi, I have the same problem too. I might have two different accounts, I have two BI cards but I can only access one online. Could you please help me with this issue?  ... see post
my VIB Rouge card isn't linked to my online account
I'm unable to spend my points or buy rouge exclusive products because of this, an employee at the store told me I could do it myself online, but it just keeps asking me to resign up. can someone help me?
see post
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
HiLuckiAri003,   I would be happy to help you out with that! I'm going to send you a private message now so I can further assist you in linking your accounts. Thanks... see post
Exchange a used lipstick for a different color
I recently bought a lipstick I loved in the store, but when I got home the color looked awful. Is there anyway I can exchange it for a different color even though I used it?
see post
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kat1067738,   Yes, you can bring your gently used lipstick back to the store and they should be able to process a return or exchange for you! Please keep in mind,... see post
Paid $450 for... an empty box
I have been a Sephora customer for years, placed online orders numerous times, and never had reasons to complain, so I did not hesitate one bit when it came to ordering a larger value item. Unfortunately, when I opened the box, instead of $450 worth of merchandise, I found nothing but paper tissue.  It strikes me as odd that the one time I had a problem with delivery happened to also be the one time I bought items for more than $200. (It may not have anything to do with the issue, but it was also the only time I had to call in for assistance in placing the order.) I was informed that the shipping company would investigate the situation - hoping to hear some comforting news soon!
see post
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Marrta,   I am so sorry to hear that! I'm going to send you a private message now so I can get a little more information from you so we can work to resolve this f... see post
WHEN POSTING A THREAD HOW DO YOU "CHOOSE A BOARD"?
There is an option called choose a board when posting a new question. But when I click on it I get no options, can't type anything in, or choose from the boards listed to the left of the page. So how do you use the "choose a board" option?
see post
HALL OF FAMER NancieNano / HALL OF FAMER HALL OF FAMER / replied
Thanks Kevin! I use Firefox and although I can choose subcatagories to post to, that "choose a board" option has always been a mystery to me. :) see post
Adding points from my reciept
Hello. My boyfriend bought my Christmas gifts at sephora and didn't have my VIB card. The girl at the store told him I could get my points from the purchase using the receipt. I can't figure out how to do this. Could someone please help me do this? Thanks.
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @frojas,   I can assist you with this. I'll send you a private message to gather more information!   Always, Danee see post
Why did Sephora make me sign up twice with the same email address?
So I got emails from the very first account I made saying that I had private messages, so of course I wanted to read them so I decided to log on. When I know I entered in the correct information (I literally made that account yesterday), it said something like, "We recognize your email address, just fill out the information below." I already filled out all of that information yesterday!   What is going on?! I don't want to have to make a new account anymore with the same email.    First Beautytalk Profile: Elliegantly
see post
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Elliegance,   I can look into this for you. I am going to send you a private message to assist you further.  see post
VIB Rouge: How much do I need to spend to qualify free shipping?
I was placing some orders of $5 from the sale section, but I noticed the order of $5 got cancelled. Why? Can a MOD help explain to me what is the minimum I need to purchase to qualify for free shipping? I am already a ROUGE member. I used to think there was not a minimum order, but after my $5 order got cancelled, I am confused!
see post
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi danielle0527,   I am going to look into this for you. I will send you a private message with more information soon. :)  see post
Item that can't be shipped to CanadaHi
Hi, it seems like there is an error with this listing. It won't ship to canada, even though it's on the canadian website. Can you help? Thanks!   http://www.sephora.com/experience-bareskin-r-3-pie ce-introductory-collection-P396801?skuId=1688159&c ...      
see post
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi blackunicorn,   I am going to look into this for you! I will be in touch with you as soon as I receive more information.  see post
Missing point perk
I ordered the Caudalie 100 point perk but its not in the box I just received.. Help?    
see post
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LindaBS,   I am sorry that your Caudalie 100 Point Perk was missing from your order. I have replaced the 100 Beauty Insider points that were deducted from your ac... see post
Is there a different return policy for Rouge versus VIB/BI?
I'm just curious here, but is one of the perks of being Rouge that you get to return an online order without losing your points? I recently purchased online with my friend who is Rouge, using her account, but my credit card. I needed to return one of the items, and went in without her, but with the receipt & packing slip. No one asked for the card. My friend even mentioned that no one ever asks for her Rouge card when she returns her items from online purchases. And she didn't lose any points from my return. However, whenever I have returned things, I've always been asked for my card, and I've always lost the points for the items I've returned. So is this a perk of being a Rouge?   Also, side note/rant: Today I returned a travel item I had bought to qualify for free shipping on an online order recently. The SA gave me such a hard time about it. She wanted me to do an exchange instead of a return. I'm sorry, but why is your free shipping at $75? People are going to throw in items in the $5-10 range to get that free shipping. And then they will return them. If you had a more reasonable amount (like $50-$60) to qualify for free shipping you would see less of these types of returns. And it's not coming out of your personal pay cheque, so why are you being difficult in processing a standard return? *rant over*   Anyway, just curious if Rouge members on here have similar experiences to my friend, where they don't get asked for their card, and they don't lose points, for online returns. And if this is a known and stated perk, or something that SAs just do for them.
see post
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi nabila89,   I am sorry that the Cast Member gave you a hard time when you were returning the item from your recent online order. Please let me know if you would l... see post
i am 41m points from checking out. i want to check out now please!!~!
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lelainedorr,   I am sorry to hear about the difficulties you are having placing your order on our website. I am going to send you a private message to assist you ... see post
How do I link my new Beauty Insider Card to this account?
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
HI Elliegantly,   I can help you with this! I am going to send you a private message to get a little more information from you. :)  see post
Return something that is from a while back ago..
So I bought an eyeshadow palette and a single eyeshadow a while back ago, probably more than a year, I completely forgot I have them until in recent. They are very new still but I just don't have the receipt anymore. If I went into store and return my items, will I still get my money back or store credit?
see post
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Bellsl,   I recommend contacting your local store directly for more specific information on their return policy> http://seph.me/1egQfkR see post
Store Credit
I returned an item at a sephora inside JCpenny and I received a JCpenny store credit, can I use the card online or in a regular Sephora store in the mall?
see post
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lanester,    You will need to use that store credit card at a Sephora inside JCPenney. Thanks!  see post
purchased online for the first time&missing item
I received products on April 30th. And naked flushed(streak) was not in the package. So I called customer service and they said they send it again. 18days past from that day, still I don't receive it. I am so disappointed, I paid $35 for nothing. I will never purchase online if this will happen again.
see post
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi saki81,    I am sorry to hear about your experience. :( I am going to send you a private message to assist you further with this.  see post
Marc Jacobs 500 Pt Perk Disappointment
I was so excited to get the new 500 Point Perk in the mail. I picked it up because I wanted to try the liner that it came with. As I go to test it out, turns out it is completely dried out! Has this happened to anyone else? The rest of it was okay but i was disappointed that the one item I was to try was useless. 
see post
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hello, I'm sorry to hear that! I am sending you a private message to help.    Cheers,  Kevin  see post
incorrect promo sent
Hello, in my recent order I placed I used mufeskin code for mattifying primer, but instead got nourishing which I cannot use. 
see post
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sharma, I'm sorry to hear that! I am sending you a private message to help.    Cheers,  Kevin  see post
sephora charged me twice for an order
i placed an order online not too long ago, and it shows that one order was placed on my sephora account. however, my online bank statement shows that i was charged the same amount twice. is this normal? how do i get this fixed?
see post
SCENE QUEEN minab / SCENE QUEEN SCENE QUEEN / replied
Same thing happened to me twice! I've shopped at Sephora for so many years and suddenly the past two times I ordered, I've had issues with payment. First time, they char... see post
Is there a way to have a Beauty Insider reward replaced if it does not function properly?
I just got the 500-point Marc Jacobs: Blacquer and More reward in the mail and the black pencil doesn't work at all. I think it's just completely dried out or something. The other products in there are great, but is there a way to have that eyeliner replaced?
see post
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi EmmaCooper,   I'm sorry to hear that! I'm going to send you a private message now I can further assist you with this. Thanks! see post
missing sample
I just received my Sephora order and didn't receive the Josie Maran Pure Argan Milk sample that was supposed to come with it.
see post
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Pepperr,   I'm so sorry about that! I'm going to send you a private message now so I can assist you further. Thank you! see post
Missing samples?
I just got my sephora order, and it didn't have any of the samples (or my promo item) in the box   I had used the beloved code to get the spicy perfume sampler, as well as selecting the dior mascara sample & a couple other perfumes.   Did anyone else have this happen? I know sometimes samples go missing, but I thought the sampler set would be different.
see post
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Selwindria,   I'm so sorry about that your samples were missing from your recent order. I'm going to send you a private message now so I can assist you with this.... see post
The Skin Cancer Foundation just posted on FB about SEPHORA FAVORITES Sun Safety Kits.
The Skin Cancer Foundation just posted on FB about SEPHORA FAVORITES Sun Safety Kits. I click on the link and its not in stock. Its great at 32.00 but NOT if you cant get it. I had a 3 week full face Efudex treatment this past fall and I have to have some great sunscreen. When I seen the post I thought great. Anyhow just thought I would let someone know. Thanks and USE SUNSCREEN EVERYDAY.    I live in the middle of nowhere....... Albany Ky
see post
IT GIRL easteregg / IT GIRL IT GIRL / replied
I am so sorry.  I have sun damage too and buying these kits for $150 on ebay completely defeats the purpose of raising money.  Really Sephora?  I am with you, Trisha007!... see post
Q. Most recent order has the status unsuccessful authorization but the charge went through just fine
Most recent order has the status unsuccessful authorization but the charge went through just fine (checked with cc company) so why does the order have that status? There should be no issue...
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi jen33487,   I reviewed your account and it appears as though you already spoke with a representative over the phone earlier this morning. Let us know if you need ... see post
Marc Jacobs Beauty Enamored #SephoraSweeps
If you love a glossy finish, look no further.  Marc Jacobs handpicked five Enamored Hi-Shine Lip Lacquer and five Hi-Shine Nail Lacquer shades into color-coordinated pairs. Enter for a chance to win all five sets, along with an additional prize package of Marc Jacobs Beauty’s bestselling products: O!Mega Lash, Style Eyecon No. 7 Plush Shadow - The Enigma, and a trio of Highliner shades. On May 20, one lucky Twitter follower will win this next-level bundle. To enter for a chance to win, make sure you follow @Sephora on Twitter. Between May 19 at 12pm PST and May 20 at 12pm PST, tweet the following sentence and fill in the blank: “Hey @Sephora, I’m enamored with ________ #SephoraSweeps.” Don’t forget to include #SephoraSweeps in your tweet!   All valid entries received within 24 hours from the start of our giveaway are eligible to win. The winner will be selected at random from the pool of correct entries. Watch your Twitter feed on May 19–20 to enter for a chance to win. See official rules below>
see post
echavez2 / NEWCOMER / replied
Hey @Sephora, I am enamored with shiny lip gloss #SephoraSweeps       see post
Missing beauty insider points
I purchased around $90 worth of products on May 16, 2015. At checkout, the employee working at the register told me I had reached VIB status for 2016 and told me to check my email for the special offers. However, when I checked my insider account, the purchase and the points are missing and that I have not yet reached VIB status.    Please help. 
see post
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi fromjoycee! I am sending you a private message to help.    Cheers!  Kevin  see post
Return to Sender
Hi! I placed an order online last week on sephora.com and when I went to check the shipments status today, it appears to be getting sent back to Sephora.  Is there anyone who could help me out and explain what I need to do to get that shipment without having to reorder and pay for it again? Please help!!!
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BlankSpaces1234,   I'm sorry for the issue with your order! I'll take a look at your order and send you a private message - please check your messages shortly. see post
Unsuccessful Authorization
Hi! What does "Unsuccessful Authorization" mean in shipping status? The item's cost has been held from my account already.
see post
Tketano / NEWCOMER / replied
Hi! Problem with shipping address or billing address of my credit card? see post
Promo Sunscreen
I recently redeemed the "PROTECT" promo code for the Shiseido sunscreen which arrived today, but the ingredient label on the item differs than that on the website, which isn't a big deal though now I'm slightly unsure which of the sunscreens this is... Also, is there a way to know the expiration on this? I know this is an older promo code and since sunscreens have a strict shelf life I just wasn't sure how old it was?
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi njattana,   I'll send you a private message regarding this promo requesting more information so I can look into this for you. Please check your message when you g... see post