I signed up for an account online a few months ago, and made my first Sephora purchase over the weekend. The cashier helped me sign up for it, but when I check my online account it says I have 0 points? I may just be missing something, because this is new to me, but I just thought I'd ask! Is there a way to link my card to my online account?
I'm unable to spend my points or buy rouge exclusive products because of this, an employee at the store told me I could do it myself online, but it just keeps asking me to resign up. can someone help me?
I have been a Sephora customer for years, placed online orders numerous times, and never had reasons to complain, so I did not hesitate one bit when it came to ordering a larger value item. Unfortunately, when I opened the box, instead of $450 worth of merchandise, I found nothing but paper tissue. It strikes me as odd that the one time I had a problem with delivery happened to also be the one time I bought items for more than $200. (It may not have anything to do with the issue, but it was also the only time I had to call in for assistance in placing the order.) I was informed that the shipping company would investigate the situation - hoping to hear some comforting news soon!
There is an option called choose a board when posting a new question. But when I click on it I get no options, can't type anything in, or choose from the boards listed to the left of the page. So how do you use the "choose a board" option?
Hello. My boyfriend bought my Christmas gifts at sephora and didn't have my VIB card. The girl at the store told him I could get my points from the purchase using the receipt. I can't figure out how to do this. Could someone please help me do this? Thanks.
So I got emails from the very first account I made saying that I had private messages, so of course I wanted to read them so I decided to log on. When I know I entered in the correct information (I literally made that account yesterday), it said something like, "We recognize your email address, just fill out the information below." I already filled out all of that information yesterday! What is going on?! I don't want to have to make a new account anymore with the same email. First Beautytalk Profile: Elliegantly
I was placing some orders of $5 from the sale section, but I noticed the order of $5 got cancelled. Why? Can a MOD help explain to me what is the minimum I need to purchase to qualify for free shipping? I am already a ROUGE member. I used to think there was not a minimum order, but after my $5 order got cancelled, I am confused!
Hi, it seems like there is an error with this listing. It won't ship to canada, even though it's on the canadian website. Can you help? Thanks! http://www.sephora.com/experience-bareskin-r-3-pie ce-introductory-collection-P396801?skuId=1688159&c ...
I'm just curious here, but is one of the perks of being Rouge that you get to return an online order without losing your points? I recently purchased online with my friend who is Rouge, using her account, but my credit card. I needed to return one of the items, and went in without her, but with the receipt & packing slip. No one asked for the card. My friend even mentioned that no one ever asks for her Rouge card when she returns her items from online purchases. And she didn't lose any points from my return. However, whenever I have returned things, I've always been asked for my card, and I've always lost the points for the items I've returned. So is this a perk of being a Rouge? Also, side note/rant: Today I returned a travel item I had bought to qualify for free shipping on an online order recently. The SA gave me such a hard time about it. She wanted me to do an exchange instead of a return. I'm sorry, but why is your free shipping at $75? People are going to throw in items in the $5-10 range to get that free shipping. And then they will return them. If you had a more reasonable amount (like $50-$60) to qualify for free shipping you would see less of these types of returns. And it's not coming out of your personal pay cheque, so why are you being difficult in processing a standard return? *rant over* Anyway, just curious if Rouge members on here have similar experiences to my friend, where they don't get asked for their card, and they don't lose points, for online returns. And if this is a known and stated perk, or something that SAs just do for them.
So I bought an eyeshadow palette and a single eyeshadow a while back ago, probably more than a year, I completely forgot I have them until in recent. They are very new still but I just don't have the receipt anymore. If I went into store and return my items, will I still get my money back or store credit?
I received products on April 30th. And naked flushed(streak) was not in the package. So I called customer service and they said they send it again. 18days past from that day, still I don't receive it. I am so disappointed, I paid $35 for nothing. I will never purchase online if this will happen again.
I was so excited to get the new 500 Point Perk in the mail. I picked it up because I wanted to try the liner that it came with. As I go to test it out, turns out it is completely dried out! Has this happened to anyone else? The rest of it was okay but i was disappointed that the one item I was to try was useless.
i placed an order online not too long ago, and it shows that one order was placed on my sephora account. however, my online bank statement shows that i was charged the same amount twice. is this normal? how do i get this fixed?
I just got the 500-point Marc Jacobs: Blacquer and More reward in the mail and the black pencil doesn't work at all. I think it's just completely dried out or something. The other products in there are great, but is there a way to have that eyeliner replaced?
I just got my sephora order, and it didn't have any of the samples (or my promo item) in the box I had used the beloved code to get the spicy perfume sampler, as well as selecting the dior mascara sample & a couple other perfumes. Did anyone else have this happen? I know sometimes samples go missing, but I thought the sampler set would be different.
The Skin Cancer Foundation just posted on FB about SEPHORA FAVORITES Sun Safety Kits. I click on the link and its not in stock. Its great at 32.00 but NOT if you cant get it. I had a 3 week full face Efudex treatment this past fall and I have to have some great sunscreen. When I seen the post I thought great. Anyhow just thought I would let someone know. Thanks and USE SUNSCREEN EVERYDAY. I live in the middle of nowhere....... Albany Ky
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I purchased around $90 worth of products on May 16, 2015. At checkout, the employee working at the register told me I had reached VIB status for 2016 and told me to check my email for the special offers. However, when I checked my insider account, the purchase and the points are missing and that I have not yet reached VIB status. Please help.
Hi! I placed an order online last week on sephora.com and when I went to check the shipments status today, it appears to be getting sent back to Sephora. Is there anyone who could help me out and explain what I need to do to get that shipment without having to reorder and pay for it again? Please help!!!
I recently redeemed the "PROTECT" promo code for the Shiseido sunscreen which arrived today, but the ingredient label on the item differs than that on the website, which isn't a big deal though now I'm slightly unsure which of the sunscreens this is... Also, is there a way to know the expiration on this? I know this is an older promo code and since sunscreens have a strict shelf life I just wasn't sure how old it was?