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Missing points
Hi I just placed an order of $75 but when I check my points I was only credited with 63 points. Shouldn't it be 75 points? What should I do?
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Mods why are you deleting posts?
why was the thread regarding the points deleted ?? That seems very sketchy.
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HALL OF FAMER itscarin / HALL OF FAMER HALL OF FAMER / replied
You're admitting that Sephora is intentionally trying to keep people in the dark? see post
NOT RECEIVING PROMO E-MAILS
I have never received VIB emails. The only ones I get are when I have  made purchases and if I want to be notified if a product in in stock. I didn't know that you could save your points. I thought 500 was the limit on rewards. 
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IT GIRL quspork / IT GIRL IT GIRL / replied
I have this same issue. I have been a VIB for years and despite checking and re-checking my account settings, I have never received any emails from Sephora, aside from o... see post
Return/Exchange without receipt?
My mom gifted me a Foreo Luna (Ultra-Sensitive) - I didn't realize until after I'd begun to use it that it wasn't the right one (Sensitive/Normal) that I'd wanted.  I don't have a the receipt and would prefer not to let my mom know I'm returning it.  My local stores only have the mini, how can I exchange it for the correct one?  Could/Should I just exchange in store for the mini?
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HALL OF FAMER Mariahk83 / HALL OF FAMER HALL OF FAMER / replied
.........crickets.......... see post
Trouble getting the right price on the ESTÉE LAUDER Perfect Match Double Wear Makeup Kit
Hi, so I'm trying to add this item to my cart. http://www.sephora.com/perfect-match-double-wear-m akeup-kit-P393980?skuId=1642925 It says that "  Each item will display separately when added to your basket for a total price of $47 ."   The problem is that it does add it to my cart, but for a total of $55, not $47. See screenshot. I'm in canada. Can I get the promo price? Thanks!
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BEAUTY MASTER blackunicorn / BEAUTY MASTER BEAUTY MASTER / replied
No they did not :( see post
Redeem points from receipt
I recently purchased some products from Sephora without using a card. Is there a way to redeem the points from the receipt?
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Suella29 / NEWCOMER / replied
Hi, I am having the same issue as well. Can you please help me. see post
Order has not shipped yet, and it has been 5 days
I placed an order on April 30th, and it still has not shipped yet. I expected my order to be here today (May 5th), but it hasn't even been sent out yet. I chose the free, 3 day ground method, and this is the first time that I have ordered from Sephora online. What is going on?
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How do I link my online account to my VIB card?
I have signed up for an online account on Sephora but can't find where I can link my VIB card to my online account. Please help.
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Points and Credit Toward Spending Not Showing from In Store Purchase Last week
I made a purchase in store about a week ago and I have not received the credit toward yearly spending or the points from my purchase. Can I please have help correcting this issue?  Thanks so much!!
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ellelily! It sounds like you may have two accounts with us. I am sending you a private message to help!    Cheers!  Kevin  see post
Charged twice
Hello My debit car was charged twice, but it shows i only made 1 order. How can I get the other charge canceled?   Thanks
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abbbb / FRESH FACE / replied
Hello I was hoping the charge would disappear after it said it was pending, But i just checked my bank account and it shows I was charged twice.   see post
Beuty Rewards card help!!
I have a Beauty Reward card, and have made purchases, but it does not say i have any points online, while they said i did in the store? i have never logged on before, and decided to today. 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Mollieannfuchs,   It sounds like your Beauty Insider card is not linked to your online account. I can think the two together for you! I am sending you a private ... see post
Didn't receive points on purchase
I made a purchase yesterday and although I handed the salesperson my VIB card it seems as though she forgot to run it through and I did not receive my points. Is there anyway for me to redeem those points? I still have the receipt and everything.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @LIsaengo,   I'm sorry that happened! I'll be happy to update your points now. I am sending you a private message to obtain more information.   Always, Dane... see post
Missing Item
Hi, I've just realised I have item missing from my online order number, the fresh firming overnight mask, I'm devastated 😓😓😓
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @meleva,   I'm sorry to hear an item was missing from your order! I am sending you a private message to assist you further.   Always, Danee see post
Do you offer store pick up for online order?
Do you offer store pick up for online order?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Michele33,   Unfortunately, we are unable to ship orders placed on our website directly to our Sephora stores. I'm sorry about that!   Always, Danee see post
Linking accounts
Hi, I just created a beauty insider card online but I can't seem to link my actual beauty insider card with it! PLEASE HELP?!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi evarizk10,   I can link your accounts for you! I'll send you a private message requesting more details so I can assist you with this. see post
new bottle almost half empty...
I finally went to a Sephora store to get all the stuff in my loves list. When I went home and opened my new bottle of the Josie Maran powder exfoliator, I realized it was almost half empty! Is it supposed to be like this??
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jaaaane,   I'm sorry that the powder exfoliator was mostly empty! Because you bought this item from a store, you will have to contact the store directly for assis... see post
I need to link my VIB card to my online account
How do I do this so I can order products online and still add on to the points I already have on my VIB card?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Angelikaa,   I can link your card to your online account! I'll send you a private message requesting more details. see post
how do I link my VIB points to my online account? PLEASE HELP!
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi belzai,   I can link your accounts together for you! I'll send you a private message requesting more details. see post
Samples in my basket?
On my account I selected 3 samples and added them in my basket. Do I get them when I shop in store or online only, and if in store do I have to ask the workers or do they just give them to me?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Fyruz,   Free samples you select online must be included in a merchandise order if you want them to be sent to you in the mail.   You are welcome to ask for s... see post
Did not receive points for my purchase
I'm having a similar issue, I made in a purchase in the Sephora in JCP about a week ago and I still haven't received points even though my card was scanned. Is there any way to get my points on my account?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JackieMaria1029,   I'll send you a message to help you out with this as well! see post
mini makeover
To redeem my complimentary mini makeover, do I need an appointment?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi yazzie31,   15-minute mini makeovers are always complimentary and require no appointment. If you received a voucher for another makeover service (like the complim... see post
Points Missing
Hello, I made an in-store purchase about a week ago but the points have not shown up in my account history. I have the original store receipt. Could you please add them?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi pushat,   Sure, I can add the points for you! I will send you a private message requesting more information so I can help you out with this. see post
cant link my card point. PLEASE HELPPP
Im having the same issue, i registered online but cant seem to link my points  please helpppp
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kixd, I am sending you a private message with more details.    Cheers!  Kevin  see post
Double accounts
Hi, I'm having the same issue as MrsMCook... I just registered my account online, but I have no idea how to link my VIB rouge card to my online account... help please!
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi there, I am sending you a private message to help.    Cheers!  Kevin  see post
Two accounts
I have a VIB card and a seprate online account -- is there a way to combine them?
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MrsMcook,   Sure, I'll send you a message to link your accounts. see post
Beauty Insider Points
Hi, I bought a few items in-store about a month ago, but have yet to receive those points. I gave the cashier my email at the time of purchase. Is there any way I can get those missing points added to my account?
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Viv412,   I can add them to your account! I'll send you a message to help. see post
Q. do you get the same prices in store & online?
are certain prices online only? please answer! thanks
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Rachel13y / NEWCOMER / answered
A. I just got charged a different price. Can you explain why that happened? see post
Q. Sephora Exchange/return?
I bought a concealer during the 15% VIB sale, and it ended up being the wrong color. Can I evenly exchange the concealer for another color, or will I have to pay a price difference?  
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi @DaenyRosa,   As the Love Note Promotion has now ended, we are no longer honoring the discount. However, if the product was purchased in store, it is at the discr... see post
subtotal vs qualifying spend/points earned
I made an order with a $364  subtotal but my qualifying spend is 299, can this be fixed or is it supposed to be this way? I read somewhere that this could be because I am paying in Canadian dollars? Thank you!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@kimley, you're welcome! :) see post
2 accounts
so my boyfriend... bless his heart bought me some items for my birthday, including flash shipping... however being it was a surprise, he created his own account... is there a way to combine both accounts to mine so I can continue gaining points on this one, and use the flash shipping?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @barbieletdown,   Happy birthday! :) One of our Beauty Advisors will be happy to assist you with this. At your earliest convenience, please contact us via phone a... see post