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I can't link my beauty insider account with my online account
I can't figure out how to link my beauty insider account with my online account.
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Redeem points from receipt
I recently purchased some products from Sephora without using a card. Is there a way to redeem the points from the receipt?
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dianasarah / NEWCOMER / replied
Could someone please help me on this as well? :]  see post
FRUSTRATED: I returned an online order in store and was given an IN STORE credit !"
I had returned an online sale before and was given a gift card. This time she told me I could only get store credit- I said "sure" because I thought it would be useable online. I would not have said yes, because I live 90 miles from the nearest Sephora.  I am so so so IRRITATED. I cannot make it down there soon and need to get my makeup items ASAP.
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BEAUTY BUFF Whittybanter / BEAUTY BUFF BEAUTY BUFF / replied
I did have my original packing slip from the online purchase for both items returned, hence the frustration. I purchased online and returned in store before with packing... see post
do i have to link my VIB card to my online account?
I just got my VIB card today, but will my points show up on my next purchase when i use my new VIB card? 
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Forgot to scan card when purchasing in-store!
Hi!  I bought something today in-store and totally forgot to scan my card! is there a way for me to get the points still?  Thanks! 
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Received wrong ordeate
I'm devastated! I was looking forward to receiving my  Sephora Favorites Bronze Bares All, but instead, I received someone else's order. I can't place another order for my stuff as it is now out of stock. Is there a chance someone could find one for me, please? I really wanted it and I'm really frustrated to have to handle this mix up.   Thanks.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @blackunicorn,   I'm so sorry you receive another client's order! I'll be happy to look into this for you and send you a private message shortly!   Always, ... see post
Can I return something that was bought at a JCP Sephora store to a free standing Sephora store?
BEAUTY MAVEN desertdancer / BEAUTY MAVEN BEAUTY MAVEN / replied
I hope a Mod can answer this question correctly.   What does Sephora issue as a refund?   Do you have a regular gift card and the white In-store use only card?    ... see post
Why isn't my Beauty Insider Card linked to my online account?/ How do I link it?
 I signed up for an account online a few months ago, and made my first Sephora purchase over the weekend. The cashier helped me sign up for it, but when I check my online account it says I have 0 points? I may just be missing something, because this is new to me, but I just thought I'd ask! Is there a way to link my card to my online account?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @itsjeem,   I can assist you with this! I'm sending you a private message :)   Always, Danee see post
Can I phone my local Sephora and request a certain SA to recieve assistance from?
So I've been having trouble with my skin and there's an SA at one of the Sephora's near by that always uses good products whenever it's skincare prep for a makeover or product recommendations. Is there anyway I can call and ask if she's there that day so I can get her help with a new skincare routine. I know you can book makeovers with favourite SA's but she's skincare so I don't think I could book one with her. Sorry if the subject is awkwardly worded, the character limit messes it up a bit.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Shaelynn,   It would be best to contact the store directly and ask whether or not you can get in touch with the cast member you'd like to speak to, my general und... see post
beauty insider card
I have had a beauty insider card for over two years now and just decided to make an online account. However I didn't realize that now my online account isn't synced up with my physical beauty insider card. How can I combine them? Without calling customer service please.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi rachel1998,   I can combine your accounts for you. I'll send you a private message requesting more information! see post
Exclusive VIB Rouge 10% off Coupon
I got an email on April 25th with an Exclusive VIB Rouge 10% off Coupon and this is my first time using it online and when I put the coupon code in it doesn't work and i'm not sure why.
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BEAUTY MAVEN jessied2 / BEAUTY MAVEN BEAUTY MAVEN / replied
If it's the email for getting the the VIB level mark in the process of requalifying for rouge, it's definitely supposed to be a 1 time use coupon just like the initial V... see post
Item that can't be shipped to CanadaHi
Hi, it seems like there is an error with this listing. It won't ship to canada, even though it's on the canadian website. Can you help? Thanks!   http://www.sephora.com/experience-bareskin-r-3-pie ce-introductory-collection-P396801?skuId=1688159&c ...      
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BEAUTY MASTER blackunicorn / BEAUTY MASTER BEAUTY MASTER / replied
Hi Randee, any news regarding this? I would like to place my order as soon as possible. Thanks! see post
my VIB Rouge card isn't linked to my online account
I'm unable to spend my points or buy rouge exclusive products because of this, an employee at the store told me I could do it myself online, but it just keeps asking me to resign up. can someone help me?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
HiLuckiAri003,   I would be happy to help you out with that! I'm going to send you a private message now so I can further assist you in linking your accounts. Thanks... see post
Exchange a used lipstick for a different color
I recently bought a lipstick I loved in the store, but when I got home the color looked awful. Is there anyway I can exchange it for a different color even though I used it?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kat1067738,   Yes, you can bring your gently used lipstick back to the store and they should be able to process a return or exchange for you! Please keep in mind,... see post
Paid $450 for... an empty box
I have been a Sephora customer for years, placed online orders numerous times, and never had reasons to complain, so I did not hesitate one bit when it came to ordering a larger value item. Unfortunately, when I opened the box, instead of $450 worth of merchandise, I found nothing but paper tissue.  It strikes me as odd that the one time I had a problem with delivery happened to also be the one time I bought items for more than $200. (It may not have anything to do with the issue, but it was also the only time I had to call in for assistance in placing the order.) I was informed that the shipping company would investigate the situation - hoping to hear some comforting news soon!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Marrta,   I am so sorry to hear that! I'm going to send you a private message now so I can get a little more information from you so we can work to resolve this f... see post
WHEN POSTING A THREAD HOW DO YOU "CHOOSE A BOARD"?
There is an option called choose a board when posting a new question. But when I click on it I get no options, can't type anything in, or choose from the boards listed to the left of the page. So how do you use the "choose a board" option?
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HALL OF FAMER NancieNano / HALL OF FAMER HALL OF FAMER / replied
Thanks Kevin! I use Firefox and although I can choose subcatagories to post to, that "choose a board" option has always been a mystery to me. :) see post
Adding points from my reciept
Hello. My boyfriend bought my Christmas gifts at sephora and didn't have my VIB card. The girl at the store told him I could get my points from the purchase using the receipt. I can't figure out how to do this. Could someone please help me do this? Thanks.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @frojas,   I can assist you with this. I'll send you a private message to gather more information!   Always, Danee see post
Why did Sephora make me sign up twice with the same email address?
So I got emails from the very first account I made saying that I had private messages, so of course I wanted to read them so I decided to log on. When I know I entered in the correct information (I literally made that account yesterday), it said something like, "We recognize your email address, just fill out the information below." I already filled out all of that information yesterday!   What is going on?! I don't want to have to make a new account anymore with the same email.    First Beautytalk Profile: Elliegantly
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Elliegance,   I can look into this for you. I am going to send you a private message to assist you further.  see post
VIB Rouge: How much do I need to spend to qualify free shipping?
I was placing some orders of $5 from the sale section, but I noticed the order of $5 got cancelled. Why? Can a MOD help explain to me what is the minimum I need to purchase to qualify for free shipping? I am already a ROUGE member. I used to think there was not a minimum order, but after my $5 order got cancelled, I am confused!
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi danielle0527,   I am going to look into this for you. I will send you a private message with more information soon. :)  see post
Missing point perk
I ordered the Caudalie 100 point perk but its not in the box I just received.. Help?    
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LindaBS,   I am sorry that your Caudalie 100 Point Perk was missing from your order. I have replaced the 100 Beauty Insider points that were deducted from your ac... see post
Is there a different return policy for Rouge versus VIB/BI?
I'm just curious here, but is one of the perks of being Rouge that you get to return an online order without losing your points? I recently purchased online with my friend who is Rouge, using her account, but my credit card. I needed to return one of the items, and went in without her, but with the receipt & packing slip. No one asked for the card. My friend even mentioned that no one ever asks for her Rouge card when she returns her items from online purchases. And she didn't lose any points from my return. However, whenever I have returned things, I've always been asked for my card, and I've always lost the points for the items I've returned. So is this a perk of being a Rouge?   Also, side note/rant: Today I returned a travel item I had bought to qualify for free shipping on an online order recently. The SA gave me such a hard time about it. She wanted me to do an exchange instead of a return. I'm sorry, but why is your free shipping at $75? People are going to throw in items in the $5-10 range to get that free shipping. And then they will return them. If you had a more reasonable amount (like $50-$60) to qualify for free shipping you would see less of these types of returns. And it's not coming out of your personal pay cheque, so why are you being difficult in processing a standard return? *rant over*   Anyway, just curious if Rouge members on here have similar experiences to my friend, where they don't get asked for their card, and they don't lose points, for online returns. And if this is a known and stated perk, or something that SAs just do for them.
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi nabila89,   I am sorry that the Cast Member gave you a hard time when you were returning the item from your recent online order. Please let me know if you would l... see post
i am 41m points from checking out. i want to check out now please!!~!
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lelainedorr,   I am sorry to hear about the difficulties you are having placing your order on our website. I am going to send you a private message to assist you ... see post
How do I link my new Beauty Insider Card to this account?
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
HI Elliegantly,   I can help you with this! I am going to send you a private message to get a little more information from you. :)  see post
Return something that is from a while back ago..
So I bought an eyeshadow palette and a single eyeshadow a while back ago, probably more than a year, I completely forgot I have them until in recent. They are very new still but I just don't have the receipt anymore. If I went into store and return my items, will I still get my money back or store credit?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Bellsl,   I recommend contacting your local store directly for more specific information on their return policy> http://seph.me/1egQfkR see post
Store Credit
I returned an item at a sephora inside JCpenny and I received a JCpenny store credit, can I use the card online or in a regular Sephora store in the mall?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lanester,    You will need to use that store credit card at a Sephora inside JCPenney. Thanks!  see post
purchased online for the first time&missing item
I received products on April 30th. And naked flushed(streak) was not in the package. So I called customer service and they said they send it again. 18days past from that day, still I don't receive it. I am so disappointed, I paid $35 for nothing. I will never purchase online if this will happen again.
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi saki81,    I am sorry to hear about your experience. :( I am going to send you a private message to assist you further with this.  see post
Marc Jacobs 500 Pt Perk Disappointment
I was so excited to get the new 500 Point Perk in the mail. I picked it up because I wanted to try the liner that it came with. As I go to test it out, turns out it is completely dried out! Has this happened to anyone else? The rest of it was okay but i was disappointed that the one item I was to try was useless. 
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hello, I'm sorry to hear that! I am sending you a private message to help.    Cheers,  Kevin  see post
incorrect promo sent
Hello, in my recent order I placed I used mufeskin code for mattifying primer, but instead got nourishing which I cannot use. 
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sharma, I'm sorry to hear that! I am sending you a private message to help.    Cheers,  Kevin  see post
sephora charged me twice for an order
i placed an order online not too long ago, and it shows that one order was placed on my sephora account. however, my online bank statement shows that i was charged the same amount twice. is this normal? how do i get this fixed?
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SCENE QUEEN minab / SCENE QUEEN SCENE QUEEN / replied
Same thing happened to me twice! I've shopped at Sephora for so many years and suddenly the past two times I ordered, I've had issues with payment. First time, they char... see post