I just received my order and my Beauty Insider "Origins Around the Clock Radiance" isn't in with my order. It has it listed on the summary but it isn't in there Is it shipping separately? This is my first 500 pt redemption I have done, I've always done smaller ones and they are there in the box with it.
I went into a Sephora in JCPenny to return 2 lip products I got in the mail and the SA asked for my license as it was a return w/o a receipt. This has never happened to me is it new? Am I doing something wrong? Or was she confused? I don't want to be flagged returning items I have every right to return. Please help.
I noticed someone on Facebook post about Sephora no longer being on ebates.ca, I checked as I wanted to place an order too, and there really is no sephora on there anymore. It was 8% just the other day, what's going on?
Just noticed that Sephora is no more listed on ebates.ca while it is still there @ US site of ebates....Why Sephora ????? Can a MOD clarify if it is a glitch on ebates site or you are taking back Canadian customers's opportunity to shop through ebates?????If it is so you are really screwing us Canadians.
You can now add your Beauty Insider card to Passbook on iPhone! We're excited to try the new features - how about you?
Q: What is Passbook? What all can it do?
A: Passbook for iPhone and iPod touch is a feature of Apple iOS 6. Passbook has a variety of passes including gift cards, loyalty program cards, coupons, airline boarding passes, and event tickets. See http://www.apple.com/ios/ios6/ for more info.
Add your Sephora Beauty Insider card to Passbook to earn and redeem points in store, instantly view your Beauty Insider point balance and receive notifications about qualifying rewards.
Add your Sephora gift cards to Passbook to easily store your gift card information on your mobile device. As you use your gift card, the balance will be updated to reflect your current balance.
Q: How can I add my Beauty Insider card to Passbook?
A: Update your iPhone or iPod Touch with iOS 6:
1. On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6.
2. From the Sephora To Go App for iPhonehttp:// www.sephora.com/iPhone or m.sephora.com,
tap the top Passbook banner on the home screen or tap the bottom Passbook banner in any Sephora email.
3. Sign in or sign up to be a Beauty Insider.
4. Follow the steps to add your Beauty Insider card to Passbook.
Now you can easily access your Beauty Insider card and view your real-time Beauty Insider points in store, plus see upcoming perks and benefits on your iPhone.
Q: I don’t know if I am a Beauty Insider. How can I get an account?
A: Go to www.sephora.com/beautyinsider and follow the steps to sign up.
Q: I have added my Beauty Insider card to Passbook, and I have made a purchase, but I don't see the points updating. How do I get my points to update?
A: Click on the link or banner on the back of the Beauty Insider pass, then sign in. Sign in to Sephora to Go App for iPhone or m.sephora.com to trigger your points balance to update.
Q: How can I add my Gift Card or eGift Card to Passbook? (eGift Certificates cannot be added to Passbook.)
A: First, Update your iPhone or iPod Touch with iOS 6:
1. On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6.
2. Follow the instructions to upgrade to iOS 6
Once you have iOS 6, you can add any physical Sephora Gift Card or eGift Card with a 16-digit gift card number and 8-digit PIN to Passbook.
1. Get Sephora to Go App for iPhone http://www.sephora.com/iPhone or m.sephora.com, and select “eGift Card” from the home screen.
2. Select “Add Now.”
3. Enter the Card Number and PIN from your gift card.
4. Enter your valid email address.
5. Select “Add to Passbook” when your gift card is validated.
6. Select “Add” in the upper right corner to set up your eGift Card in Passbook when the Passbook preview of your gift card is displayed.
7. Exit the Sephora to Go app and open Passbook to view your Sephora Gift Card in Passbook
Q: I have added my Gift Card to Passbook, and I have made a purchase, but I don't see the balance updating. How do I get my points to update?
A: Flip the Gift Card pass and drag down on the card to refresh your gift card balance.
Q: Can I add a plastic Sephora gift card to Passbook?
A: Yes, you can add physical Sephora gift cards and any eGift Card with a 16-digit gift card number and an 8-digit PIN to Passbook.
Q: Can multiple people save the same gift card to their Passbook?
A: Yes, the same gift card can be saved to Passbook on different phones. Note: Your gift cards have cash value and should be safeguarded as such.
Q: I want to purchase a Sephora Gift Card that can be added to Passbook. How can I do that?
A: You can purchase an eGift Card that can be used in store, online and via mobile from the Sephora to Go App for iPhone http://www.sephora.com/iPhone or m.sephora.com.
1. Tap the eGift link from the home page of the Sephora to Go App for iPhone or m.sephora.com.
2. Select the gift card design, amount, write a message (optional), then provide your gift recipient’s email address to email the eGift Card.
3. When the recipient receives their gift, there will be an option to Add the eGift to Passbook.
4. Tap “Add to Passbook” to easily view your current gift card balance and use in store, online and via mobile. Note: Sephora Gift Cards, eGift Cards and eGift Certificates have no expiration date, cannot be redeemed or exchanged for cash and are only available for merchandise purchases within the United States or Canada (in store only).
Learn more> http://theglossy.sephora.com/articles/44
I've had both an in-store and online account for a while, but whenever I buy anything in-store none of my points show up on the site? I'm pretty sure I've added my insider card to the online account, and I've also just gotten a VIB card, will I need to sync that one with the online account as well or will it be automatic? Than you for your time.
Kat Von D Lock It Tattoo foundation in shade Light 42 came back into stock this morning after being gone for so long. I quickly placed an order, but I notice now that it shows as "permanently out of stock." Did you guys really get some back in and it just sold out quickly, or was that just a fluke? I called CS but they couldn't give me a definitive answer, only that my order would be cancelled within 24 hours if they didn't actually have any stock.
Hi all, I recently received my package from Sephora and didn't get any of the 3 free samples I requested. There is a piece of paper attached the package that confirms the 3 free samples are part of the package contents but I did not receive them. Has this happened to anyone else? I'm assuming if they were simply out of stock then the slip wouldn't say it's part of the package contents at all...
I am highly concerned that my package is being shipped through OnTrac instead of UPS. I've had tracking issues with UPS, but seeing the yelp reviews on OnTrac scares me. Is Sephora trying to save money by doing this? It already concerns me that there is no estimated date/time of arrival. Maybe it's too soon to tell, but I'm wondering why not UPS?
I just placed two orders. however, when I went to my online banking account it shows that my debit card was charged double for the same order. Total four times for two orders. Is there something I should do before the transactions aren't pending? Thanks
I didn't receive the package that I ordered. I check the tracking number, it said delivered. And the wired thing is in the tracking number show it ship to: CHATTANOOGA, TN, US. This is NOT where I'm livening. I livening in Sun Prairie, WI and my order details say " ship to: Sun Prairie, WI" too. I need help/ explanation.........;(
I've just had my accounts linked in the last couple of days as I had an instore account and an online account, but now I can't use my original nickname. Also I ordered something online and I can't see it on my profile. I need to be able to track the progress of this. Thanks
According to a consumer survey: " People are twice as likely to talk about bad customer service experiences than they are to talk about good experiences. " Let's see if we can turn this statement upside down. Name names and give a shout out to Sephora mods, customer service representatives, makeup artists, cashiers and everyone who has made your shopping experience wonderful.
I placed an order on Sunday. I received the shipping confirmation yesterday showing it was begun shipped to the correct address. When I looked at the tracking through UPS today , it showed that my order had already been delivered to another state. My order number is 3060652401. How do I correct this and get my merchandise?
I already sent an e-mail to customer service earlier but I thought I would ask this here too. On Sunday I placed an order that was processed and shipped late Monday. When I tracked the order through UPS it said 5 business days with a delivery date of next Monday. I've tracked it several times today thinking that it was a mistake and will get rescheduled for "early delivery" but so far nothing has changed. Not only am I supposed to get free 3 day shipping as Rouge but my order was also over $50. Why didn't I get the 3 day shipping?
I had purchased a few things in store on the 12th, and every item except for the occ Black Dahlia lip tar showed up on my online account in my purchases. I was just curious as to why that would happen, because its on my printed receipt, just didn't show up on my online account, and I'm wondering if I'm also missing points for that item.
I just signed up for a Sephora online account and it shows that I have 0 points. I have a VIB Beauty Insider card with points, but seems there's no way for me to merge my card with my online account. Is there a way to do this?