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I'm a VIB member and I haven't received my loyalty reward code for the offer of $20 off $50
I'm a VIB member and I haven't received my loyalty reward code for the offer of $20 off $50
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Online Restock
Hi! I was wondering when restocks happen online? I want to purchase some items for Christmas gifts but everything I need is out of stock.
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VIB Rouge discount code
Hi,   Sorry to add another one of those "I didn't get my $25 code" message to the board. Could a mod please look into this for me? I never received an email and I looked in my spam folder.   Thank you in advance!  
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VIB 2016 Reward Code
I am a VIB member, but I have not received an email with a code for $20 off. Can you assist me? Thank you!
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VIB Promotion
Hi,   I got a postcard in the mail stating i'd get a discount Code through email this week but i have not received anything. Please help if possible.
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VIB discount code and birthday code
Hi I didn't receive any discount eMai for my VIB status . And my birthday gift also. Could anyone help me please.
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missing item
Hello, I have just received my package and I have an item missing, what should I do? Also, this is my second time ordering online and I did not receive the 3 samples both this time and last time...
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Status says delivered but never received
Tracking says my package was out for delivery and then delivered on the 2nd but it was not received.  I checked with my postal carrier and she had not delivered any packages other than those from other senders, which were received.  Is it standard to have a package marked as delivered when it was not, and if so how long does it tend to take for actual delivery?  Very concerned as this contains some Christmas gifts and is my first Sephora order ever, so I don't know the standard turnaround. 
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Holiday Promo Code
Hello, I have not received my 15 off promotion code for the beauty insider program! If someone could assist me, I would appreciate it. Thank you.
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Missing the PIN for my $25 off Reward Card
I've sent you guys a couple messages but so far no one's responded yet!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Tiffany1995,   I have replied to your PM regarding this. Thanks!  see post
Where can I go to find the BI coupon code? I never received an email about it.
Hello Sephora Customer Service reps,   I would love if someone could PM me my code, thanks! 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi DaisyXS,   I'm going to send you a PM now. Thanks!  see post
VIB Holiday Reward Email
Hoping someone can help me. I haven't received my VIB holiday reward email. Can someone please help me or let me know if these are still being sent out? Thank You
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Analiz87,   I have sent you a PM regarding this. Thanks!  see post
No $25 off $50 email
I received the $25 off of $50 letter in the mail but haven't gotten an email with my code. I emailed customer service two days ago but still haven't gotten an answer. I want to get access to it before it expires
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BEAUTY MAVEN Menggi / BEAUTY MAVEN BEAUTY MAVEN / replied
I have the same question! Cannot find the code in my email, where is it? see post
Was the Coupon only for BI? I am VIB and didn't receive anything
Was the Coupon only for BI? I am VIB and didn't receive anything
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I'm going to send you a PM so I can look into this. Thanks!  see post
Gift cards and no $$$ going toward my VIB status
Is it true that when I bought $300 worth of GC's that it didn't go towards the amount I've spent during the year to make me top up for VIB status. If this was the case I would have bought something like perfume etc. This sucks. Goodbye VIB status. 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi twistedsoda,   That is correct. The purchaser of the gift card does not receive points and the amount does not get added towards your year-to-date spend. Rather, ... see post
I am a Rouge member and have not recieved my $25 off of $50 email yet!
What am I supposed to do??? Thanks!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi nicart,   I'm sorry about that! I'm going to send you a PM now so I can look into this for you. Thanks!  see post
Missing rewards code
   
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi shanshanshan,   I'm going to PM you now so I can look into this for you. Thanks!  see post
VIB holiday reward email has not been sent yet..
I haven't received my VIB holiday reward code $20 off $50 in my email which was suppose to be sent December 2nd. Can someone please help me with this? Thanks a bunch!!  
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi celbee,   I'm sending you a PM now so I can assist you. Thanks!  see post
Price different instore vs online?
  Are the price now different for some item in-store vs online? I brought the Fresh Rose Toner $49 but I saw it instore today for $47. I have took a photo of it.....  
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi dacy,   Yes, it is possible for prices to vary online and in-store. Since you purchased yours with the discount, we would not be able to price match and we apolog... see post
VIB $20 off, I didn't get it in the mail but my friends did...
VIB $20 off, I didn't get it in the mail but my friends did... I called earlier this week but I still haven't gotten the discount code for this winter holiday!
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baymax111 / NEWCOMER / replied
thank you very much see post
Hi, I haven't received my VIB holiday rewards card, either, can someone help me with this? Thank you!
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mnikkim,   I'm going to send you a PM now. Thanks!  see post
My online order hasn't shipped/left facility yet?!
I ordered a bunch of stuff a week ago and it says that my item has shipped. I should be expecting the package today, but when I check the tracking it says it is still stuck in another state?! HELP! I needed these items by Friday   Should I consider the item lost?
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Aimmmms,   I will send you a PM to help with this now! see post
Beauty Insider Holiday Reward Email
I am a VIB member, I received the postcard in the mail telling me to check my email on Dec. 2nd for my reward code, but I have NOt to received my email. Can you please help? I would like to receive my reward before it expires. 
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi hanberrykm,   I'm happy to check on this and will PM you with more information shortly! see post
Still haven't received my Holiday Rewards
Hi,   I haven't received my VIB holiday rewards sent on 12/2 and was wondering if I could possibly get the reward soon to shop! 
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lovesamanda,   I will check on this and PM you shortly with more information. see post
Return money
I made two orders, but they were canceled.  Now their status is "unsuccessful authorization", but my bank account were taken money for them. When my money back?
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Barkova,   Sorry about that! It looks like these orders were cancelled, and you should see the temporary authorizations drop from your account within one billing ... see post
URGENT Order issue!!
This is regarding my order. I received an email saying that my order shipped but one of my items were out of stock. They also said in the email that I won't be charged for the out of stock item. However this is not the case. I paid for this order with a gift card & when I went to check my gift card balance its zero! Which obviously indicates they have charged me for the item. I would urge someone to look into this and refund the amount for the out of stock product back to my gift card so I can buy something else. Thank you
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LadyPS,   I will send you a PM to help with this in just a moment! see post
Didn't receive my free samples
Hi! I didn't receive my free samples that were supposed to be included with my order . Can you help please?
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Suewng,   I will send you a PM in a moment to help! see post
Have not received my VIB coupon in email
Hi, I have not received my VIB $20 off $50 that I was expecting in my email on 12/2. Would you be able to to tell me when this is coming to my email? Thank you
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi akeener,   I'm happy to check on this for you! I'll PM you shortly with more info. see post
I am a vib member and have not recieved my $20 off of $50 email yet, what can i do?
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @briellegrae,   I'm sorry to hear that! I'll send you a PM soon about this. (:  see post
Rouge GC email not received
i got the flyer in the mail telling me to wait for an email but i have yet to receive it. 
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @reflectsgold,   I'm sorry to hear that! I'll send you a PM soon. (:  see post