hi few days ago I purchase becca highlighter..i exchange with something this one but I paid 30$cad extra..but it didn't add my purchace hiistory..what should I do??bcoze if it will add my purchache history than my spending money will be 180$cad..than I will be not so far from VIB..please do something..i ve the transaction number from my receipt..its 75229..
I am finally setting up my friends list. It almost makes me feel like a stalker, because I can see when each was last on (or get a green dot if they're still on), where they commented last (so, I can follow them around), and more. Anyway, I want to see them all in the margin (as I've seen on older accounts), but it is cutting them off after a certain person. I played around with settings, but I cannot find a way to see them all without clicking in. As I doubt I am ever going to click in, I lose all the friends after I (or worse as I add more). How can I fix this, so I can see them all from the main screen? Thanks in advance!
For two days I have been trying to make a purchase. When I click a product to add to the basket, a pop up comes up and it says that it has been added. When I go to the basket to purchase, there is nothing there. Please help! Thank you!
Today I moved home and wanted to get an order in to take advantage of the birthday gift since it’s the last day of January. I was holding off on placing the order because the perfume I really wanted was out of stock. It came back in stock and I placed the order earlier tonight. I could have sworn I’d selected my home address but instead it’s being shipped to the address my last order went to – in a completely different state! What should I do? Please help!!!
I purchased the two MUFE 50 shades sets, the one with the keepsake box and the blush trio, however the latter doesn't show up on my skin and the former is great but the key part of the box came broken! I used store credit to pay for part of this purchase, am I able to go into a store to return the blush trio and get the amount purchased with my Visa back and then exchange the damaged item?
Hi, I ordered an eyebrow pencil online, but its in the wrong color. I don't have a Sephora store near me, and I won't be near a store for about 2 months. Do I have to return the item to a store or is there a way I can ship it to return it? Thanks!
Approximately a week ago I purchased an item to try out . I am pretty new to Sephora so I was not aware that the price was such a good deal . After trying the product and doing as little research I decided to go back and get a few more of the skin care sets . They are limited edition sets and were ringing up at 18$ . When returning to the store they were ringing at $35 , so I decided to wait and check online . The item is no longer available online at all. It does not even show up . I can see it when I click on my online list of purchases but the link is dead . It seems to be discontinued , and I have called allover the various Sephora stores nearby to try and see if it is also ringing up at the higher price but no one has this item . My question is >> what is the usual procedure for Sephora when an item is discontinued , and was previously listed as being on a clearance type price then suddenly drops off the face of the earth but pops back to the original price . ??
I used the Cosmo promo code on my most recent order but the order confirmation didn't show that the promo was applied even though I know it was. I received my package today expecting some sort of confirmation that my subscription is coming but I didn't receive anything. Did my subscription go through and if it did will it be shipped to my shipping address or my billing address?
I have been looking for a foundation that suits my skin type and color. I've had to return 2 already and I'm wondering how many times are you allowed to return something? Also can you return without a box if you have your reciept? I have something else I need to return but it would make the 3rd return, is that ok or am I going to be stuck with it? Thanks so much!
I got a message that my order was cancelled because you were "unable to confirm my payment information". Is the real reason that you don't cooperate with MyUS.com? I would appreciate clear information.
Has anyone else had problems with Ontrac? Over the last six months I have had about ten packages go missing between Sephora and Amazon, all of which were supposedly delivered by this company. I would love to just use USPS but I'm a VIB Rouge and am eligible for free shipping, which only goes through Ontrac. I shouldn't have to pay an extra $7 just because Ontrac cannot do their job. This problem has me seriously considering not shopping at Sephora anymore.
Sephora cancelled my order almost 10 times since last week when I tried to shop online. After cancelled my order, they sent email said that to protect my payments etc… I called to verify my payment and nothing wrong with it. They said I violated their Term of uses by ordering too many of 1 product. I think Sephora should stated the amount of product that a customer can buy for 1 product. When I see a good deal, of course I want to purchase it to stock up and give it as a gift for my friends. What's so wrong with it. And I think 5 is not "too" many. And I also tried to order another products that I have never ordered before but still, they cancelled my order. I sent another email to ask but well, no reply!!! MOREOVER, when I called, their representative said that I have to go to the store to buy stuff, now they can't say anything yet and someone will called me back to resolve the problem but no one did. I don't have that many time to call and wait in line to talk with your representative and received an answer like that. After that, I sent an email and they did not answer my simple question that "WHEN can I order online again?" because they keep canceling my order which made me really mad. OH that's so funny, I spent a lot of money to just shop at SEPHORA and now what? I have to go to the store to buy stuffs whenever I need???? NO WAY. I would rather shop on the other sites. However, I got over 3000 points in my acc. Just let me shop and redeem all my points. I was so patience until now, when my problem hasn't been solved but I received an email said that "They checked my record and see that I called and the problem was solved, pls call customer service … " Oh no, I'm not gonna call again, I don't have that much time. SEPHORA, please solve the problem.
Has anyone ever had delivery issues with ontrac? They were suppose to deliver three packages, status is changed to deliver, I called Sephora and said that they were going to open up an investigation? Any advice? Suggestions? Experience?
Hi, you have cancelled my order and said "we have cancelled your order because we were unable to confirm your payment information." Can I know what is the problem and how to solve it? Please help detail answer. ((
I was not credited the points from my in-store purchase from yesterday. I am finally *supposed* to be a VIB Rouge member, and was expecting to have the associate acknowledge that and give me a new card with the other benefits, just as they had done when I became a VIB member. However, the store was especially busy and the associate took me beside the counter and used a handheld device to ring my purchase. She seemed very rushed and a little flustered; the machine was giving her some problems. She scanned my VIB card and I knew that my purchase was more than what I needed to become a Rouge member, but she said nothing. She mentioned my previous amount of points so I assumed that my card was credited and I didn't want to question her because I knew she was feeling busy - I worked retail for years, I can empathize! Now I wish I had pressed the issue. I called customer service today, got my points added but had to fill out a form to be sent to someone else to "approve" my Rouge status, which may take up to TWO WEEKS! And she said that they will ask me to send in my receipt! Who has time for that? Keep in mind that I have had to spend over $1,000 to become a Rouge member and I chose to buy 2 pricey Fereo products at Sephora because I wanted the additional points. I could have purchased them elsewhere. I'm so disappointed that I have to wait just to have someone address my problem, and then have to send in proof when it could have been handled correctly at the time of purchase. This is a warning to future customers that don't want to inconvenience anyone else! You're the one that's inconvenienced in the end.
I hadn't received any emails other than shipping/order confirmations since I went Rouge. I have missed out on a lot of promos and new product memos because of this Can I get any help to get the promo emails back? Right now, I have to rely solely on the generosity and kindness of the other beauty insiders on BT for promos, news and codes.