Everyone starts to talk about the $20 off 50 reward card. But I did not receive one. I would like to buy stuff this week and it would be great if I can use the card. I would appreciate if anyone can help with it.
I ordered a few sets on sale on black friday. Today I got an email that my order was cancelled due to a glitch in the system or lack of inventory. That is bad service. I can no longer order anything I wanted and really Sephora, get realtime inventory tracking because this is unacceptable.
My credit card expired at the end of October, so on November 11, I called customer service to update my info and make sure my CC info was updated; I wanted to make sure my November box came on time. The rep assured me that the info was updated, and my profile on Sephora.com matched the new info; all set; November box should ship soon! Well, my box for November hasn't come yet (little late, but I figured Thanksgiving delayed things, no big deal...?) and then I got an email saying they couldn't charge my card for the December box and if I didn't update it, my subscription would be cancelled! I called customer service again, and they "updated" my info again....it still all looks correct on the website, but they told me there's no way to send me the November box, that I called to make sure I received! Has anyone encountered this before, and can anyone give me any advice? I was psyched to get the November box, and went as far as calling in to Customer Service twice to make sure I got it
Hi. I have not received my VIB Rouge holiday reward card code via email and i am unable to call the sephora hotline due to locational issues. Can you help me with this? - I called the CS for the code last year but this year I can't. I PMed AnnaBT a week ago but didn't get a reply and the messege status is still unread. I'd like to get some help on this. I guess you can PM the code to me. Thanks.
I used to always receive Sephora's promotional emails but about a month ago, they stopped appearing in my inbox. (Not in my promo, spam or trash folders either) I went through my old promo emails and clicked on the links in them and they just led me to a blank page that says "400." I've called and someone reset my profile or something like that but I am still not receiving any emails. Can this be fixed?
I recently placed an order online that included the " Too Faced Most Loved" value set but when the product arrived today, the deluxe chocolate soleil matte bronzer was broken into several pieces. I'd love to get another one of the kits, as I loved everything in it including the bronzer, but how do I go about doing that? If I return it for a refund, I'd still have to pay shipping on it since my order is well under 50$ and I currently don't need anything else since my last order pretty much took care of that. Is there a way to get a new set sent to me in return for the broken one? Thanks.
My ordered was cancelled and I don't known what's the problem? But my credit card was charged! Sephora doesn't reply my email and I can not call because I'm outside USA. I ordered for my friend in Michigan and he will leave USA before christmas so please complete my order, I afraid he will miss the package or just give my money back. Email me :
order no. #
Hi, my order was cancelled because I have a mistake in billing address but they have charged the money? It was happened a half month ago and now I don't see the money transfer back. Any customers guys could check my order . I have sent email for customer service long time ago but don't receive any reply. Thanks
I have been VIB Rouge since early October and only received $20 off $50 in the mail as opposed to $25 off $50 which I should have received. Will I also get an email that will give be the correct amount or is there another way I can get the $25 off? Thank you!!
I am currently a VIB Rouge member, and I just made a purchase on my account online. For some reason my online account is not recognizing my being a beauty insider. I just got 197 points from a purchase, but unfortunately those points did not go to my account. I just want to be able to sync my Beauty insider card with my online account. I would also like to get the points from my most recent purchase onto my card now.
Hi, I hit Rouge with my last online order & added the "welcome kit" to my order. It has a paper card for the "Beauty Studio All Access Pass", but not the plastic card to use or in-store purchases... should I have received one? Do I pick it up in-store only? Thanks in advance
A value set I added to my cart disappeared! Is it no longer avaialble? It was really two pallettes in one, and I added it the day before Thanksgiving. I cannot find it anywhere on the site now! It was a Limited Edition item. Wo made it and what was i called?
Two weeks ago, I purchased some items and received my VIB card in-store. Unfortunately, neither my purchase history nor my Beauty Insider status has changed yet. I would appreciate any help with this! Thank you
Hello, The status of an order I placed on November 19 is listed as "unsuccessful authorization". I haven't received anything from Sephora related to this order, and only noticed when I checked my order status because I expected the parcel to have shipped by now. Could someone help me with this order? Thanks!
I am a Rouge member. Earlier in the month I bought the Ole Henrikson Lift & Glow set and used my Rouge 20% off on the purchase. I see now that it is in the Clearance section for the same price I paid. Are there provisions for instances such as this? I now feel like I got no benefit for the 20% off. Please help and thank you in advance.
Hello, I made a purchase about two weeks ago at a Sephora location and still haven't seen my points or the transaction show up on my account even though the employee physically scanned my rewards card. How can I correct this issue? I still have my receipt. Thanks in advance!