Can you not edit your reviews on the site? I reviewed something that I initially did not love, but after using several times I actually do like. I want to change my review...but i see nowhere that allows me to do that.
Hello I order a jaclyn champagne palette collection more than a week ago and I have not heard anything from it I looked up on my order list in your Sephora website and the status says unsuccessful authorisation. I have checked my details and my bank account details are Correct and my money has also been taken out from my bank account. I also emailed the customer services and I havent got any reply from them. I hope someone can help me
I know this is going to sound just terrible, but I was wondering if a receipt dated 8/6/2014 was just way too long to return an item. I was moving that year, and lost a couple of boxes. A few were found recently and I found 3 lipsticks, that haven't been used at all, and their receipts. The back of the receipts doesn't have a policy on it, except you would be refunded with original payment. These were originally going to be gifts that year, but obviously that didn't work out. Please don't judge me too harshly, but please let me know if you think I should just cut my lose and move on, or give it a try. The girls at my store aren't very nice, and they would probably give me the death stare for even trying. They total about $70 all together. I don't mean to sound like a terrible person.
I was wondering if anyone could help me with my beauty insider account. I am a VIB and have points from shopping in store but my online account says I have 0. How do I get my points and status to show up online?
I finally got off the Play waitlist so I finished making my online account. I realized that it's not linked to my Beauty Insider card. Can someone help me merge the 2? I don't want to miss out on points. Thank you!
Good day! I went to my local Sephora store last weekend and the cashier took my email as usual, but seems like it didn't work because I just checked my account and my points aren't showing. I still have my receipt and the real total is shown on it. Is there a way to update my account online? Thanks!
I know I am one of many, but an a mod help me figure out why I am not getting emails with promo codes? I'm really frustrated because I see the codes posted on this board, but I have to search and I often miss out. Thank you! Erica
Hi i recently placed an order and chose my samples, this is the first time ive ordered from the site and luck would have it i received the wrong samples entirely. I have been looking for a new perfume and was hoping to try the Dior J'adore, Dior SAUVAGE, and the DEREK LAM 10 CROSBY Rain Day. unfortunately all i received was a bronzing cream which i don't need because of my skin tone, a lotion, and a facial mask.. It would have been nice to receive the correct order. I just don't want to have to drive the half hour it takes me to get to the store at the mall. Anything you can do to help me? or am i stuck with samples i will not use?
Has anyone ever had delivery issues with ontrac? They were suppose to deliver three packages, status is changed to deliver, I called Sephora and said that they were going to open up an investigation? Any advice? Suggestions? Experience?
I recently went to my nearby sephora store and bought 3 items and i gave the woman at the counter my beauty insider card but my points were not added when I viewed it on my app. What can I do to fix that?
I placed an order earlier this week, and one of the items was missing from my box? The order was for the CLINIQUE Pep-Start sampler set, but it appears that mine is missing the eye cream? What do I need to do to get this fixed?
I placed an order on June the 19th and have been tracking my package as I am so eager to get the new palette. Usually when I order from Sephora my packages go to my mailbox, which tracking said that it did on June 21st. However, it later updated and said it was delivered to my door later that same day. The problem is-- I am missing my package!! I have been waiting hoping it would turn up in my mailbox, but it has not. Help please?
I have not received emails both news and order confirmations from Sephora since September 2015. I have tried to contact Customer Services several timevia emails and I followed every suggestion I've got (Checked spam folder, Put all sephora's email address into my safe senders list, Waiting for emails after you refreshed my email address/supscription) Could you please fix this problem for me? if it's a problem with my account that can't be fixed, Is it possible to transfer my points and VIB status to another account or my new account? Thank you,
I bought some bumble and bumble shampoo and conditioner as few weeks ago and when it came this week they were completely broken! The shampoo and conditioner got all over eeeeverything!!! And it was especially frustrating because I claimed a 500 point perk and other perks and it got all over them too. Has this happened to anyone? Who can I contact? I don't even live near a sephora!
I have the wrong email connected to my Sephora account so I haven't been able to receive any of the VIB offers. (My email is hotmail.com instead of .ca) Is there anyway to fix that so I get the emails?
Today at your Vaughn Mills location I purchased products valued $149.16 however when the cashier tried to register me she was unable to as the system was not working. She asked that I register online however because of this I will lose any points accumulated from this purchase. She gave me a card. Can you please rectify so that my points can be reflected on my account.
I have had a Beauty Insider card for a long time, but I have never shopped online until tonight. I want to make sure my points all get put together, but I can not link the card that I currently use in store. Can you help me with this?
I feel disappointed, the 6/20 I went to a sephora store to buy some products, when I was at home I notice there was a charge free for a mini makeover that they really didn't make. It's not the first time I notice something charge at free that I don't receive... has someone gone through the same thing?
So disappointed in Customer Service. I have emailed them and received no response. This item was sold out online so I was able to buy it in store one or two days before it was pulled. Online they gave refunds without having to send back the item. My nearest Sephora is 30 miles away. I called Sephora and explained my issue and was told to talk to the store. The store manager said they have to have the return with item in hand and said they handle it differently in the store than online. They are one company so they should be on the same page. Also when i called Sephora and they looked at my history the eye pallet had been taken off but the face pallet was on there showing the tax also as if that was the only thing i bought. So now instead of driving to buy makeup which is always fun and to see new products I now have to drive 30 miles to return a pallet they pulled. I am a VIB member and have always enjoyed shopping at sephora but the way this was handled was not professional.