Hi, I am trying to make an order to be sent to a US address, but am using a credit card from New Zealand. The site lets me put in my billing address as in NZ, but the order has been cancelled twice now. If I can't use a card with an international address why is there an option to put in a billing address outside of the US? Thanks
Love it. List it. Share it. Tweet us your Loves List for a chance to win one of ten $500 Sephora gift cards.
To enter for a chance to win:
1.) Create a Loves List on Sephora.com of your favorite products (as many as you’d like). Here’s how to make one: http://www.sephora.com/lovelist
2.) Click “Share” and select the Twitter icon to tweet the link to your list to us.
3.) Make sure you @Sephora and include #LovesListGiveaway in your tweet once it populates.
4.) Click “Tweet.” That’s it!
Starting on 12/11/13, all tweets containing @Sephora, #LovesListGiveaway, and the individual’s Loves List link received by 12/24/13 at 11:59 pm PST are eligible to enter for a chance to win! The 10 winners will be selected at random from the pool of eligible entries on 12/26/13.
Need giftspiration? See our brand founders Loves Lists and discover their must-have product picks for holiday!> http://www.sephora.com/lovelist
See official rules below.
I have products that I want to return by mail. But I am afraid to do so because my packages were stolen before in a process of returning. I dont have any sephora stores near so I have to use usps to return. Is it possible to add insurance to my return package?
I was at sephora last weekend and had the 20$ coupon. When i went to check out the salesperson said i didn't have to show her my VIB card and that the points would be added on to the account. Its been almost a week already and still nothing.
Hi there, I recently ordered the bare minerals 500 point perk. i was under the (wrong) assumption that the well-rested was the powder form and it isn't. Can i return the full unopened set in a store to get my points back?
Hi, Recently I've purchased and I used the promo code of blitz to try glowing set no.2. The reason I want to try this set is because I want to try out the Algenist cream which included in the bag. Few days after when I want to try the cream, then I found out this deluxe sample was missing from the bag! So disappointed
I have tried this foundation in the appropriate Color IQ match and the color was horribly wrong. Not only was it way too dark, but very red. I've tried going lighter in color and more yellow, but the Color IQ doesn't seem to match the foundation shade. Are the colors ever double checked to see if there may have been errors in recording the colors? If not, I really think someone ought to go back and re-scan the entire Illamasqua Immaculate Liquid Powder Foundation line or recalibrate the equipment. I love the formula, but the colors are incorrectly matched in the matrix.
VIB Gift Card Error - I see I am not the only one with problems of using the complimentary $20 gift card online. I tried to apply it to a gift order on 12/14/13 and was told 3X that the card had zero value. Wrote to customer service the same night and got an answer that there is value on the card. Replied to that email with an order number and asked if they could extend the date and was told to call in. Just called and got told "Sorry you couldn't use your card, it's expired now" Nice answer! Was also questioned by your Support Person "why didn't I call in earlier", if I had time during the day, I wouldn't be ordering from Sephora.com at midnight now, would I.
My husband went to Sephora, bought 4 of Naked3 and Nars Blush for me and my friends but didn't use my account to get the points. The lady at the store said that the points he got on the beauty insider card he got could be transferred to my account. Please help me.
How does this process work? I placed an order Monday afternoon and paid extra for 2 day shipping. I received a shipping notification email Tuesday morning but will not receive my package until Friday. Shouldn't I be getting my package today? Thanks.
I was suppose to get free 3 day shipping both from my purchase amount and a code HOLIDAYSHIP. When I got to checkout, it said my location wasn't eligible for the free shipping. It has never been a problem before. I get FEDEX and UPS here all the time. So I could get my order by Christmas, I paid extra for 2 day shipping. I think Sephora needs to reimburse me for the shipping that should have been free.
Under the code YOURGIFT, I was suppose to get a Deluxe mini. The only thing I can find is the Merry mini's. Where are the deluxe? And, since I had to put this order through to get it in time for Christmas, how can I now get my YOURGIFT deluxe mini?
Hi! I've got a question about 2 returns I sent in 2 weeks ago. I havent got any confirmation that they were received and it will be the 60 day mark if purchasing them at the end of the month. I was wondering if it was possible to get someone to confirm that they've been received. I returned them expecting to get my money back and I'm getting worried I might get stuck with store credit instead. Any help would be great! Thanks!
Hi! I purchased a foundation from Makeup Forever about two and a half weeks ago and it did not get added to my points nor does it show up in my recent purchases. This was a repurchase, is that the reason why? Also today two bought a perfumes at different Sephora's and only got points for one of them.
Yup, I've been a VIB member for a couple months, but I never received a VIB welcome kit- I only knew it existed from the forum posts and I stopped receiving emails from Sephora. Please help and thanks!
I recently had my VIB status renewed. I was wondering if I can keep using the same card that I have received before? Also, can you explain the VIB package again? Do I get a free makeover or consultation? I never used the perks last time because they weren't explained to me in the store. Thanks!
Hi, I made a purchase in store yesterday for around $70. I already had 540 beauty insider points and did not redeem them for a BI gift. Today, my BI account says that I only have 49 points... wondering if there is a glitch or if someone could look into this for me! Thank you! Fran
I have made 2 separate purchases in my store within the past few weeks, and have not gotten the points from either of them to show up online. How do I get the points from my purchases added to my account? Thanks!
Hi. I sent a return back to Sephora on December 2. Actually parts of three separate orders in one box...so it wasn't an inexpensive return. It's now Dec. 19th and since I haven't heard anything from Sephora yet is leaving me a little anxious. Just wondering if I should be concerned, or if things are maybe just backed up in the warehouse receiving returns? Sephora, can you help track this package so I can relieve some anxiety about it being lost in the mail during this holiday season? Thanks!