Placed my first online order with Sephora. Order arrived with no samples. I'm confused as to why they weren't included with my order. I spent time researching and selecting my samples, and received nothing. The samples were why I chose to buy from Sephora over other options. Why are free samples advertised if they aren't distributed?
Back in July [I think] I used a magazine promo code on one of my orders--it didn't show up on the email or on the online order page. Even after waiting the 6-10 weeks, nothing showed up... Could it be that it's delayed, or did the promo code not work? I think it was the Elle subscription. Thanks in advance!
I've ordered from sephora many times, and yesterday my order status (when logged in to my sephora account) says unsuccessful authorization. I've read other posts with this same issue, and I am hoping I can get assistance with this, asap. Thanks
Hi, I know this has probably been asked many times but I am trying to add the Birthday Gift that I have yet to redeem to my online order. When I check the Beauty Insider Rewards section it is not listed there. My birthday was last month. However, in the past I remember still being able to redeem the gift (at least in the stores). Please help! Thank you!
I redeemed my 150 extra points code in my most recent purchase which was, according to my checkout page, supposed to be "available immediately after checkout". However, I have yet to see a change in my points. My points only changed according to the amount I spent. When will this be fixed?
Hi, I went to Sephora a while back and noticed that the email that was connected to my beautyinsider card was wrong. Unfortunately I forgot to ask the cashier to change it. Is there anyway to change it online and how would I connect my beautyinsider card to my online account once I correctly change my email?
Hello, I receive this status on my order and I paid with a gift card. So how will I receive my money back? I also want to ask if I can close or cancel my account. I've had to deal with a number of issues lately and think it would be best if I just shop somewhere else. Would you be able to help me cancel my account and my daughters accounts? I really enjoy shopping in the store but shopping online has been unpleasant lately. I don't see a button or area where I can close the account..would you be able to show me where that is?
I made purchases at Sephora at Fairview Pointe-Claire with over 150$ worth of products. However, it won't show on my account online. The cashier told me how many points I had at that time after the purchase. Help? Thanks, Mirela
I would like some assistance please. On 9/15/15 I tried to order a holiday makeup kit, however the online ordering system kept looping me back to the submit order page. No error message. Nothing appeared out of place, I was just looped back to that page. I tried the same thing three more times, on the fourth attempt, Sephora's web page told me there was a problem with my payment information. And then I was alerted via text from my credit card company, that there was a problem with my credit card account. I logged into my cc account, and discovered that I had 3 pending charges - all for the same amount for the order I was trying to place, that was not being accepted by Sephora, and that my remaining available credit was not enough to place a fourth order (hence the error from my 4th attempt to place that order and the subsequent message noting a problem with payment.) As my bad luck would have it, this was also the night the Disney Collection Mirrors became available, and I tried to order those as well, but my cc did not have available funds left as Sephora blocked nearly $200 on my card for orders that they did not accept. On 9/16/15 I called and made a payment to my credit card company so that I could place an order with you. However the Disney Collection Mirrors were sold out. I tried to make a purchase of a different holiday set on 9/17/15 and that order did not go through, and that charge is also still pending on my credit card yet I have no confirmation. I made a test purchase of a small item on 9/19/15 that did not contain any limited edition items, or special holiday collections, and that went through just fine. On 9/19/15 I emailed my credit card company, siting their policy of pending charges to be either posted or removed within 48 hours, and asked them to remove the pending charges as I have no confirmation of those orders. They have not done so. For 7 days Sephora has blocked $191.16 on my credit card without a receipt showing I have successfully placed an order. For 5 days Sephora has blocked an additional $47.52 under the same circumstances. Can someone please assist me with releasing the pending charges on my credit card for $238.68? Further, there is a link on Sephora's home page regarding the California Class Action Settlement. I have tried multiple times to open that link however I receive the following error: "You have entered an invalid EasyClaim address. You must use the project code. For example: http://caa.caaeasyclaim.com (where caa is the project code)" May I please get a working link? I look forward to hearing from you. Thank you.
Hi, I am trying to find sephora on linkshare account, but can't find it. Can you provide some feedback on this? Because I post a lot of product from sephora on our website and blog, and our followers like them. contact name is Lee my email is Thank u
I've already received my VIB card in store but when I shop online my account says I'm a beauty insider. Also how can I put points onto my account from my receipt? Was not asked for a phone number or card when purchasing in store.
I recently placed an order this past weekend. I just received the parcel last night. I had ordered a "Clinique Dramatically Moisturing Gel" but received "Clinique Dramatically Moisturing Lotion +". I requested a "gift satchel" but never received. One of my samples "Flowerbomb" perfume, is half full and very dark in colour (almost like it is very old. What a disappointment from Sephora!
Hey Guys Has anyone had problems accesses BT the last few days?? Everytime ive tried to sign on i got a plain white page with regular fontsaying i dont have authorization to access the webpage..... i was finally able to get on today via a different external link
I tried to purchase an item but it kept saying my payment didnt work out and i tried it at least 5 times. When I clicked on my account they deducted my 100 pts that i used and added the 24 points that ive earned from my purchase but it said my purchase didnt go through so im a little confused. Does this mean they charged me or not? Will they charge me 5 times cause i went through the payment process that many times? but the weird thing is the items are still in my basket...
I used my Epic Rewards $50 reward to purchase Kat von D Monarch Eyeshadow palette a while ago. The palette didn't work out for me and I called about returning it and if I would get my $50 reward back. The person I spoke with on the phone said I would get it back if I mailed in the return, and that I'd have to call to place an order and use the $50 reward when the item was returned. I haven't received email confirmation that it was received. I purchased it 8/25/15 and returned the next day. I haven't received an email return confirmation and am wondering what happened. I'd really like to call and place an order using the $50 reward. Any help would be super, thanks.
I need to return something that I purchased with the $50 Epic Rewards promo but keep getting different answers from CS online on over the phone. When I contacted CS online this was the response " Merchandise purchased using $50 Epic Rewards promo code cannot be returned in Sephora Retail locatio... " So, per the instructions I contacted the CS via the phone number but they are telling me to return in store, completely the opposite of what the email said. So, which is it? Can I return for exchange in store? I don't want to take it in to the store only to be told that they can't do it or that they can only exchange for the amount after the promo discount (the item was more than $50). The item is unused by the way. Thank you
I bought three of these Josie Maran Coconut Water Eyeshadows and love them, but I went to use them yesterday and was shocked when I opened all three of them and the sponge tip applicator in all of them had completely broken off into the shadow and now I am just left with a stick?? I can no longer use them and they weren't cheap. I have never had anything like this happen before, let alone all three at the same time, I'm wondering if the consistency of the product breaks down the applicator bond over time. Anyone else experience this!!?? Any advice??