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is neutral or warm best?
I have done all the research. I live too far from a Sephora, but i am now certain of my undertone. I am a neutral or warmth. But i cannot decipher which i should use when buying. I am so interested in the Bareminerals Getstarted kit. However, I can't decide if I should get neutral or golden for the undertone.  YES, i have done the vein test. It's in between. I also have done the jewelry and white test. I've done everything. Help.
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evangelatinaa / NEWCOMER / replied
Oh, i also have very rosy cheeks. But i heard that has nothing to do with it, but just in case. my eye color is brown and dark brown hair. see post
Linking beaty insider card to online account
Hi, I would like to link my beauty insider card to my online account! please help, thanks!
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@Scime,   I'll send you a message now to link up your accounts! see post
Gift Cards
I've had a Sephora gift card for about a year sitting in my wallet that I STILL cannot use on the online Canadian store. When is this finally going to be fixed?
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi adrip, I'm sorry, but I do not know when this going to be an option for our Canadian clients.  I suggest holding on to the card until you are able to make it to a sto... see post
Store not aware that an event is going on?
First off, I have to say that I generally love, love, love my Sephora store.  The people who work there are generally friendly and helpful and I've always gotten great service and helpful tips and good product recommendations.  The classes they do are also awesome.   So I was a bit surprised and disappointed when I went into the store today for the Curl and Lift Event with Benefit today that I specifically RSVPed for on the site and the associate greeting at the front of the store had no idea what I was talking about and told me that the new mascara was there but there was no event going on.   I'm very disappointed because I specifically came in for mascara consultation, especially because when I got to the register they were handing out the cute complimentary makeup bags to some customers who received services so clearly  something was going on .  I'm confused because this store is generally awesome and I've always had good luck with events in the past, especially ones for Rouge so this disappointed me.
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kelloua! I'm sorry to hear that! I am sending you a private message to further assist.    Regards,  Kevin  see post
How do I combine multiple Beauty Insider accounts?
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kmhardy! I can help you with that. I am sending a private message with more details.    Cheers!  Kevin  see post
item missing from order
Hi,   I just received my order and it's missing an item (though the item is included on the packing slip). Who do I talk to about this?
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chels718 / NEWCOMER / replied
I am also having this same issue.  The item I ordered is not in the box just the free samples (which arnt even the ones I picked) and my birthday gift. see post
VIP Rouge B-day Gift
Ho do I add this to my cart? I have tried numerous times with no luck. The store here locally is ALWAYS out of the gifts, so I don't even try to go there anymore.
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Teem, We were having an issue with clients not being prompted to include their birthday gift outside of 2 weeks of their birthdays, however this issue should have b... see post
SK-II Facial Treatment Clear Lotion (item 1448604)
Hi, SK-II Facial Treatment Clear Lotion (item 1448604) – I received the product, but I’m very surprised that the box, the bottle, the inside cap, nothing is sealed. Can anyone tell me why?
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Becca, Different brands package their products differently. Some brands do not include seals on their products. We recommend reaching out to the brand directly for ... see post
VIB Renewal
I renewed my VIB status last week with an online order and when it came, a VIB package wasn't included though I got an email confirming I was renewed. Also, it's on my account that I made it.    Was this an error and VIBs get a package each time they renew this status or is it just VIB Rouge customers?   Thanks!
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BlueBrown, VIB renewals are no longer receiving a welcome kit, however I'm happy to give you the 10% discount! I'll send you a message with that info. :) -Laura see post
Delayed shipping....again
So i ordered again on the 14th....i am still waiting to get an email that its been shipped via borderfree... usually i would get it the next day or the day after that..
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HALL OF FAMER Chickibum / HALL OF FAMER HALL OF FAMER / replied
Placed an order Feb 27.. still hasn't shipped. Very disappointed in this new change with Sephora :(  see post
Image issue
I'm sorry if this is a stupid question but I'm running into issues with changing my thumbnail/profile picture. I searched the BT boards and previous posters have mentioned there's a physical button to click to make this change but mine only allows me to change my preferences as in skin type, favourites, etc. I can add images to my image gallery and differentiate whether I want it to be public or private but that's about it...am I missing something?   Thanks!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
No worries at all! Glad I was able to help :)   see post
Missing items from my order?
Last week I made my first online order from Sephora. I was really excited to receive my items, however one of them is missing Help?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi micaca,   I'm so sorry that there was a missing item from your recent order! I would be happy to look into this for you, i'm going to send you a private message n... see post
Merging Accounts and Broken BI Card
Please help me in merging my 2 accounts I have. They are on two different emails and I want to only use one as well as the older account contains all my points. Also my BI card snapped, would I be able to get a new one with my points transferred in store or what? Please help!
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mlawton, I can link your accounts for you! I'll send you a message to get your info. :) -Laura   see post
Link Card to online account
Hi, I have a beauty insider card with a lot of point on it. I just registered online because I want to order some make up for the first time. How can I link my card to my online account ?
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Julia, I can link your accounts for you! I'll send you a message to get your info. :) -Laura see post
POINTS AND PURCHASES NOT SHOWING UP
Hi, I mad two purchases a week ago, and they're not showing up in my account, or in points.
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi geena, I can help you! I'll send you a message to get your info. :) -Laura   see post
Birthday Month: no gift, no e-mail, no mail
I've never had this problem before and I've been a Beauty Insider for 5 or 6 years, but here it is, for the first time. I've got my items stacked in my cart, but at check out, I'm not given the option to add the Nars birthday gift item.   Haven't gotten an e-mail from Sephora about my birthday, nor have I received anything in the mail either. Radio silence re: birthday month.   How do I solve this?
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BEAUTY GURU krunce / BEAUTY GURU BEAUTY GURU / replied
Hi Laura,   Thanks so much for letting me know! I'll try to give the number a call but if not, I'll keep an eye to see if the glitch gets fixed. see post
Birthday Reward
Its my birthday month! how to i know if my reward is in my basket
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi eminwonderland, If you are not being prompted to add the birthday gift at checkout, please call 1-877-SEPHORA before placing your order to have the gift manually ad... see post
Transfer points?
I used two different emails to sign up for two different beauty insider cards, but I only want one. Is there a way I can transfer the points I earned to the account I use more and to close/delete the other account?
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@RXArwa,   It can take up to 24 hours to see the in store purchase on your account. I'll send you a message now to make sure that your accounts are merged. see post
Forgot to bring points card to store when shopping
I bought foundation recently and forgot to bring my points card, is there any way to add the points on now?
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@BSP1-   I'll send you a message now to help! see post
Didn't receive the 10% discount for VIB
Hi,   I renewed my VIB status for next year on Feb 13th. But I didn't receive any 10% off card or the custom makeover card. Could you please take a look at that? Thanks!
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Moirame, I can help! I'll send you a message to get your info. :) -Laura   see post
Out of stock item, no refund
Hi there,   I recently made an online purchase with Sephora a few weeks back, and received the order about a week ago, only to notice that one of the items wasn't in with my order. I went online to check to see if it was still in stock, and it was indeed out of stock. I figured that Sephora would have just issued me a refund within a few days, but I haven't seen it yet, so wondering what's going on? Hoping someone can help ! Thanks
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi rlm1990, Sorry to hear that! I'll send you a message to get your info so I can help. :) -Laura   see post
HELP! MISSING ITEM :(
Hello I just received my order but when i open it i realize that the 1 item is missing, i want to know what happened to my order? thanks
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi edw128, I am sorry that an item was missing from your order. I am going to send you a private message to get a little more information from you.  see post
says its in stock but won't let me buy because it bounces me out saying its oos
I'm trying to get the bite limited release for march and on the page it says it is stock so I add it to my cart then I go to check out still says in stock and then I went to place an order and it bounced back so I'm not sure if it ordered properly or not. This is really annoying because I keep trying to get ti and two seconds later it says its gone when it says ti wasn't before. If a mod could try and fix this or help me get the product that would be great
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jenji,   It looks like this is a website error and the March Bite Beauty Limited Lab Release Lipstick will be available tomorrow. :) The Bite Beauty Limited Lab L... see post
beauty insider
How can I link my sephora gold card with my beauty insider online account?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi aboora,    I can help you with this. I am going to send you a private message to assist you further. :)  see post
vib rouge requalified
Hi! I was wondering if anyone can help me. I just re-qualified for vib rouge and I didn't get the marc jacobs rouge lippie but i did get the nars birthday gift for rouge. And I tried adding an item to see if the lippie would appear but it didn't. Is this to say that the nars is going to be considered my rouge re-qualification? Not that I don't love nars, I do.. but It's way different to get a birthday gift that I'm eventually going to get on my birthday (July) than getting a rouge requalification lippie from marc jacobs. :\  So again, just wondering if that's the case! 
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HALL OF FAMER Blackwhiskey / HALL OF FAMER HALL OF FAMER / replied
Hahahaha, hopefully! And when I first knew it was going to be a nars set.. I wanted my birthday to be January. Ah, my rising addiction to NARS is getting crazy! No thank... see post
my birthday gift won't add to the cart?????
i received the birthday gift reward in an e-mail and when i click redeem it doesn't show up to my cart...? help
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SCENE QUEEN foolishgoose / SCENE QUEEN SCENE QUEEN / replied
I'm having a similar problem to the one described below...I haven't received my usual birthday email from Sephora and clicking on the link provided with the description ... see post
Beauty Insider account
I had signed up online but when i went to the store I had forgotten that i had already registered. The girl gave me a beauty insider card and I was wondering in if there was a way I could just add the points to my online account?
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LexiBlesi! Glad to hear! Please let us know if there is anything else we can assist with.    Cheers!  Kevin  see post
Ship order to post office?
It's difficult for me to be at home to sign for my package. Is it possible to request that Sephora leave the package at my local post office instead of leaving it on my doorstep? I don't want to risk leaving the order outside.
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi etsang96! While we can't have it held at your post office, if the order was shipped with UPS we can have it held at your local UPS center.  Clients also sometimes wil... see post
Flash Shipping - Order Isn't Shipping?
I signed up for Flash shipping because it was free for VIBR. However, an order I placed on the 8th hasn't even gotten shipping info yet. Usually if I make an order on Sunday, it will be processed on Monday... but so far it's been two days and I haven't seen any updates about my order.   What's going on? I thought Flash would be faster, not slower, than the old 3-day shipping I'd usually get.
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IT GIRL michelene91 / IT GIRL IT GIRL / replied
Yeah mine processed right away, but the shipping has been slow; it started feb 26th and still hasn't arrived.... maybe tomorrow? But I too thought it was weird that the ... see post
Help!! My beauty insider card isn't showing online? how to combine them?
Hi, I made a purchase inside Sephora and they gave me a Beauty Insider card after I gave them my email, when I went to sign in online it shows I have 0 points when the girl in the store told me I had almost 500 can someone please help combine these accounts? I don't know what I'm doing wrong!!! Thanks,  Brooke
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girlsmiles / NEWCOMER / replied
I have a beauty insider's card I got in the store but it does not show up online. Could you please help me add that card to my online orders. I have ordered online befor... see post