Cancelling an order
I need to cancel my order because I want to purchase it in store or
might not purchase it anymore. I just placed it few hours back and it
shows “In progress” when I checked the status. Please help me ...
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Delete my review
I would like to delete my review for cherry flavor fenty lip oil that I
wrote on March 6. Can someone please help me?
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TAX EXEMPTION
Hello, how can I add my tax exemption card to my account? For in store
and online purchases.
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Re: TAX EXEMPTION
Hi @Lucas555545, I'll send you a message shortly to assist. Best, Laurie
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Re: TAX EXEMPTION
Hi could you also send me the info to do status exemption online!
Thanks!
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Re: TAX EXEMPTION
Hello I was just wondering if you could help me with this same issue,
thanks!
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Re: TAX EXEMPTION
Could you send me information for the status card tax exemption please?
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Re: TAX EXEMPTION
Hi! Could you also send me the information for tax exemption for status
card holders? Thank you.
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Shipping address
Hello, I accidentally put the wrong shipping address. How can I change
this before it’s being shipped? 😞 Can I cancel the shipping and pick it
at a store instead?
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Missing item
Hi, I received a package with most of the items of three of my online
orders in it, but a Bumble and Bumble color stick is missing. It was
marked as part of the package but the item was missing. pleas...
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Canceled order and lost promo code discount
I placed a pick up order on the Sephora app on the last day of the
spring sale where my order was 10% off. The next morning Sephora
canceled my payment because the item was no longer in stock at the l...
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Order canceled and no longer have gift card
I just placed an order from Sephora last week using my physical giftcard
and paid the remainder on my credit card. I got a confirmation email and
notice on the Sephora app confirming my order. Lo and ...
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Sephora cancels all my online orders
Sephora cancelled my order at 11:54pm on April 15th (last night of sale
event). I didn't see it until this morning so I woke up very frustrated
to find out all the items in my cart won't be being ship...
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Missing item
Hello, I have just received my package, but I found there’s a lip oil
had been missed. So, how can I get it?thank you and have a nice day
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Gift card with no balance
I received a 50$ gift card for my birthday yesterday, I decided to use
it today but when I entered in my 16 digit card # and 8 digit pin it
said I had a 0.00$ balance.
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Gift card not activated
My mom bought me a Sephora gift card for my birthday and when I tried to
use it in the store today it wasn't activated. What can I do to activate
it?
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Re: Gift card not activated
Hi I have same issue today. My boyfriend purchased for me on sephora
app, put $30 in it. And sephora sent it to my home. But when I tried to
use it, they told me its inactivated and there is no money ...
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