missing item?
I went to go open my package from sephora today, but one of my items was
missing. It was the sephora tower 28 blush. I was quite disappointed
considering the fact I bought it to try because of the sal...
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10% OFF text promo not working
Signed up for text message offers for the 10% off promotion, received
promo code, however when I attempt to use it says offer is only
available for select BI members.Please help as I would like to place my
order ASAP!
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Double Charge
Spoiler (Highlight to read)Help me!!Help me!!I bought some products at
sephora and was charged the same day of purchase and a week later it was
charged again, I called my bank and they told me it was an automatic
charge from Sephora.
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Where is my review?
I posted a review on 1/19/24 and I can't find it? I have to take a
screenshot for influenster before the 29th but it has become impossible
it seems? If I don't complete this task, it says I might not ...
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Re: Where is my review?
Hi @Neferpitou, Product reviews are shown on the product page in the
"Ratings & Reviews" section. You might need to go back through the pages
to find your review date, or you can use the keyword search to locate
it. Warm regards, Laurie
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Re: Where is my review?
Thanks so much LaurieBT, very tedious but managed to find it!! I read on
another post that they should show up on the community tab but it wasnt
there. Appreciate you taking the time to help me 🥰
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Re: Where is my review?
You're very welcome, @Neferpitou! Reviews used to be on the summary page
of your Community profile, but they're no longer listed there. This is
the unintended result of enhancements Sephora has been m...
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Re: Where is my review?
When do you guys intend on fixing this issue? Seems it's been a problem
for quite a while.
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Re: Where is my review?
@Glacys We don't currently have a timeframe, but in the meantime you
should be able to find your review on the product page.
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Sephora credit card payment error
I keep getting a "payment error" when I try to check out online using my
sephora credit card. It says my payment could not be processed and asks
me to verify that my card number, expiration date, secu...
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Re: Sephora credit card payment error
I know this post is old but I have a similar problem! I've lost track of
how many emails, chats & phone conversations I've had with Comenity
reps. and no one has resolved the issue... It's honestly ju...
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Re: Sephora credit card payment error
Hi @156483147 I see that you were able to successfully place your order!
Please send me a private message if you need further assistance.
Regards,Danee
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Re: Sephora credit card payment error
Hi @QueenAzurine, I'm sorry about this! Can you please try saving the
card to the "Payments" section of your account, then see if you're able
to "select" it as the payment method at checkout? If the i...
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