I signed up in store about 2 months ago and I have shoped at sephora twice and I wanted to see how many points I have left because I spent some yesterday but when I entred all my imfo in it said no points even though I have spent like 400 hundred dollars and only spent 250 points I entred all my stuff where it said signed up in stores I don't know what's happening please help asap
I have been a customer of yours for months, achieving VIB status and now you guys cancel my online order for no reason??? And don't even bother to notify me? What is the cause of this? Totally uncalled for.
Hi there, About 3-5 days ago my sephora account showed that I had over 200 points and now it suddenly says I have 23 points. I have had my account with sephora for a while and I have never redeemed any of my points. Along with that, my purchase order history has also vanished and now says that I have no purchase history to display. Wondering why this happened and what the solution is? Thank you for the help!!
I would like to give a shout out to two employees, Keenan and Emily, at my local Sephora at the Mall of Acadiana location in Lafayette, LA! They ALWAYS give me helpful info about products and make me feel appreciated as a VIB Rouge member from the moment I walk in to the moment I checkout! I work in retail mangement and they are model employees that I would hire in a heartbeat! -A Satisfied Customer
I bought a makeup palette over 3 months ago online and I don't have the order summary form anymore. I was wondering if I can still take it into the store and return it or exchange it for something else? Thanks
Hello, On September 18th, I wrote to email@example.com about my unfortunate Epic Rewards experience. I included my email address and VIB number for follow up. I received an automated response indicating that my case would be reviewed and that I'd hear back by September 1st. That date came and went, and I've yet to receive a response from Sephora. I checked both my SPAM and Junk mail filters and nothing was sent. I read that some people had success by calling Sephora's customer service hotline. I'm unable to do that during the day, so I sent an email to customer service on September 2nd. I received an automated response. Sephora is stating that they reached out everyone who sent an email by the deadline but apparently my case has fallen through the cracks. I would appreciate any insight on this or if someone can point me in the right direction. Thanks!
I am unable to add the birthday gift. Can a CS add it to my online cart, please? I would prefer to not have to call the 800 number if possible. I posted about this yesterday in an old thread but it wasn't addressed so I made a new post.This seems like a frequent issue so I am wondering why this hasn't been resolved as people as far back as March have been having issues Thanks for any help!
I ordered two items online using my debit card to pay and wasn't too fond of one of them so I returned it to a local Sephora store. I brought the receipt that came with my delivered package but the associate ran my return as credit even though I paid with a debit card. It's been four days and I have yet to see the refunded amount back on my account. The associate even gave me a return receipt saying that my refund was approved but as stated before, the money hasn't been returned back to my debit account. Do I go back to the store and explain to them my situation or do I just keep waiting until the money shows up on my account?
Sephora just sent me an email stating they could not find my rewards number that I copied and pasted from the website, I also provided my email address so they should have been able to look it up from there. I have sent 4 emails now and 3 before the 8/24 cut off date. I don't know what kind of scam this is. Basically they are hoping our anger will go away if they pretend they never got our emails? I am beginning to think I should be contacting a lawyer instead of chatting on some blog crap that we are forced to use if we want any type of response.
A few months back my mom registered for a beauty insider card and put all her information in.She gave the card to me since i have been the only one using the card. I managed to change everything over into my name except for the date of birth. How can i fix this?
Hi, I need to buy a bare mineral Touch Up Veil powder and for five times I visit the store, 4 times you don't have the color I need (light), now I am looking for it on line and you neither have it. I want to suggest to restock more often.
Let’s be real, there are some serious benefits to following us on Instagram. Case in point: The Best of Benefit #SephoraSweeps, where one lucky winner will take home a prize package filled with goodies from the brand. The bundle, worth over $500, includes Sephora-exclusive kits and so much more!
To enter for a chance to win, post an ORIGINAL image featuring your best makeup must-haves on Instagram between noon PDT on September 1 and noon PDT on September 2. Be sure to follow @Sephora on Instagram, and include #SephoraSweeps in the caption of your image. All valid entries received within 24 hours of the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. Keep an eye on our Instagram feed during these dates for any updates.
ULTA and nordstrom will be my new beauty store. the epic rewards were a ridiculous scam! i feel so unappreciated. was up all night refreshing the pages. epic rewards finally popped up but non of the rewards did except one. so dumb! ultra has better sales. they give u points you can use towards your purchases and their rewards are not hideous like the dumb 100 , 500 point products sephora offers and when finally i thought they were going to offer good things. it was al a scam
Here at Sephora, the trends are inspired by you and powered by us. August 10-11, enter for a chance to win a $500 Sephora Gift Card and make all your beauty dreams come true—whether it’s glowing skin, electric eyes, feathery brows, or berry lips. To enter for a chance to win, make sure you follow @Sephora on Instagram. Between August 10, 12pm PDT and August 11, 12pm PDT, post an ORIGINAL image that shows us your best look featuring glowing skin, electric eyes, feathery brows, or berry lips. Include #SephoraSweeps in the caption of your image. All valid entries received within 24 hours of the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed for updates.
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If your summer plans involve lounging poolside and sipping umbrella-embellished drinks, then you’re going to want—scratch that, NEED—a summer look that involves sunscreen. And, it doesn’t hurt if the bottle by your side is as cute as this new Tarteguard 30 Sunscreen Lotion. To highlight every bit of its Broad Spectrum SPF 30 benefits, we’re giving away 30 must-have tarte goodies in our latest Tarteguard On Duty #SephoraSweepsS. From June 24, 12pm PDT to June 25, 12pm PDT, you can enter for a chance to win. First, follow @Sephora on Instagram. From there, upload an ORIGINAL photo showing us your best summer selfie. Be sure to include the #SephoraSweeps hashtag in your caption. Best of luck!
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Mom, meet Chloé! We’re celebrating Mother’s Day with a special #SephoraMothersDaySweeps, where we’re giving away a small Chloé Baylee Handbag to one lucky Sephora Instagram follower—plus the entire Love Story perfume collection!
From noon May 4th to noon May 5th, enter for a chance to win a bag and perfume set from the French fashion house by posting a sweet and ORIGINAL image of you and your mom on Instagram. Be sure to include the #SephoraMothersDaySweeps in the caption of your image and follow @Sephora on Instagram to be eligible to win. All valid entries received between noon PDT on May 4 th and noon PDT on May 5 th are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on May 4-5, 2015 for updates.
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Hi, yesterday I contact you on your facebook about a missing item in my recent purchase. I was told I will get a gift card, but I will no longer able to purchase online. This really shock me!!! I know I made several orders during this 15% off promotion period, but that is because you only permitted to use up to 2 gift cards while my boyfriends sent me a lot of gift cards as gift but they're all in $100 amount. But I need to bought a lot for my friends, for my parents and I do not want to use money from my pocket. I really do not care about the free samples. If you think I get a lot, I can return them to you!!! Also, because I usually spent more than $1,000 on sephora, I sometimes return items because they are not suitable for me, because I found better price at other places. But I do not return every week!!! I only contact the customer service about three times, that is because I returned by mail about after about 3 months, I still didn't get my refund. And two times about the missing package or missing item, all of these are out of my control!!! Now I can't order online, which is unreasonable for me! The store is really far away from my home and I have no car to go there very often!!!
Fashion meets beauty in this chic sweepstakes. On March 19, enter for a chance to win a custom-designed tote filled with the entire Smashbox x Donald Robertson collection—6 liners and 6 lipsticks in packaging designed by the visionary illustrator himself!
To enter for a chance to win this exclusive prize package bundle, post an original Instagram image that shows us how you get artsy with makeup. Entries must be posted between March 19, 12pm PST and March 20, 12pm PST. Be sure you follow @Sephora on Instagram and include #SephoraSweeps in the caption of your image. All valid entries received within the above timeframe are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on March 19–20 for updates.
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Make this year’s Valentine’s Day one to remember! Enter for a chance to win a bundle of Too Faced products plus a bralette and panty set from the celebrity-favorite fashion brand, For Love And Lemons. On February 9, one lucky Sephora Instagram follower will win this exclusive prize package.
To enter for a chance to win, make sure you follow @Sephora on Instagram. Between February 9, 12pm PST and February 10, 12pm PST, post an original selfie making a kissy face to your Instagram profile. Include #SephoraSweeps in the caption of your image. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on February 9–10 for updates.
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Treat aging skin with the power of black tea. Enter for a chance to win a Fresh Black Tea skincare collection prize package featuring the newest addition, Black Tea Firming Overnight Mask. On January 29, one lucky Sephora Instagram follower will win this exclusive bundle worth $500.
To enter for a chance to win, make sure you follow @Sephora on Instagram. Between January 28, 12pm PST and January 29, 12pm PST, post an original selfie of you wearing a skincare mask to your Instagram profile. Include #SephoraSweeps in the caption of your image. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on January 28–29 for updates.
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I know that with Christmas only a couple weeks away the mail system is flooded ... But I made an order on the 25th for a present to my friend and it still hasn't processed or updated with a tracking .. I'm now getting my Black Friday orders tomorrow but her present still hasn't updated ..should I be worried ?