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I have an iphone 7 running ios 10.1.1. I have the sephora to go mobile app on my phone. Older versions of ios supported Passbook, my VIB card was added to passbook and it was easy to add coupons from emails (such as the 20% off sale one). Passbook has been replaced with Apple Wallet and my rewards card is no longer listed. The Sephora mobile app is on the list of apps that work with Apple Wallet and I should be able to add my rewards card as well as my sale coupon, but there is no option to. I have tried scanning the barcode from the coupon email, but it will not scan.
I never received my rewards email on the 2nd, and it's been 4 days now. I am a VIB, and I would like to take the chance to get my $20 off since I didn't opt in for the 20% off sale.    Also, I haven't been receiving emails from sephora since the 17th of November. I checked my account and it says I am subscribed to the emails, so I don't know if sephora just hasn't been sending out emails or something went wrong and I'm not getting them anymore. Please look into this as well because I find it odd that I haven's received anything yet.
Hey everyone! I'm a beauty insider but haven't received an email or postcard with my promo code yet. Any help would be much appreciated. Thanks million! Quimms
Come one, come all! Enter for a chance to win the ’Tis The Season Sweepstakes, and you could receive a $1,000 Sephora shopping spree. Plus, ten runner ups will still reap a Sephora Gift Card worth $50 or more. Show us your holiday best—and remember, it’s not only a gift card, it’s an excuse to splurge.   To enter for a chance to win, upload a true-to-you holiday look to The Beauty Board ( ), between 12am Sunday, November 6 to Tuesday, December 6 11:59pm PST. Be sure to tag your photo with at least one product and include #Sweepstakes in the title to be eligible. Luck favors the share-happy, so enter once every day to increase your chances. Winners will be selected randomly from all eligible entries.   See official rules >
Hi, I'm a VIB but so far I haven't received the 20 off 50 code. Please resend to my email address.  Thank you.
$15 off of $50 email never received.  Can you resend?
I made a purchase yesterday in store and it's not showing in my points or recent purchases. It was a good amount so I would like to get those points. My Rouge card was used, I was able to get the 20%. Thanks.
Like everyone else, I have not received my loyalty reward by email. Ive been a member for awhile now and I am frustrated that I haven't been able to use my discount. I have checked junk and spam folders in my email as well. Can you please assist? Thank you.  
Hello! I'm a beauty insider but haven't received an email or postcard with my promo code yet. Any help would be greatly appreciated. Thanks!
I received a mailer stating to check my email December 2nd for my Loyalty Rewards but I never got the email!
HI,   I'm missing an item from my order and got lashes that I didn't order in my order.     HELP
  DECEMBER  LOYALTY  REWARDS $25 OFF "LOYALTY(?) CARD MISSING. Always have to find out about these VIBR events from scanning the board. If I don't scan, I always miss out on events and receive NO notifications at all. Sephora, you need to step up and fix your mailing system. It's ridiculous that after 3 years I am still having the same issue year after year. 
Order # 5347847791 Placed on 12/3/16 should have been received by today. No order status updates seen. 
  just asking because i have an event to go to and i'm in a rush so i wouldnt be able to do the full face makeover that they offer.
How do I add my Beauty Insider/VIB card to my online account? I've looked at similar questions here, but everything seems to be responded with a PM.
Hi! I just recently ordered a couple of items but i am missing a mascara, help!
Like many other people, I never received an email with my Beauty Insider loyalty card. Any assistance in how I can get my code would be much appreciated!   Thanks, Kristen
I see a few other people haven't received their holiday coupon email. I received the post card but not the email. Help! 
I got my Bobbi Brown shimmer brick palette during the VIB sale but have only used it twice. However, I noticed that there is something about the center brick/brown pigments, especially the bottom most color, that is making it super prone to fall off in tiny chunks. I can actually see pan now with is a bit frustrating considering how pricey it was =( I've attached a few pictures, it didn't photo graph well but you can definitely see a different between the browns vs yellow and the pink.   
Hello, like many other users, I still have not received my loyalty reward card. I have been a VIB Rouge for some time now and would really like to get m rewad... Someone please assist me with this as I would like to get a few Christmas gifts from Sephora before the offer expires... Thank you in advace!!
Hi, I was hoping that I could get some help regarding my loyalty rewards card as a beauty insider. Although I have finally gotten in contact with a representative over phone who was able to make a note (?) so I could receive mines, it has not come yet. I would love to receive it so I can make my order today if it is possible at all. If anyone could help me, that would be great. Thank you so much!
I am VIB Rouge and I didn't receive a code for $25 off $50 in the mail or via email.
I haven't receive my email code for $20o off yet 
Sorry, I just saw the "25 Days of Christmas" promo advertised on the webpage, but now I can't find it again and I can't remember it. Can someone tell me what this was again?
Hi, I never received the beauty insider email coupon for December-how can I get it?