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I placed an order on the 23rd and paid for 1day flash shipping. I got a shipping confirmation the same day, but it's taking just as long as normal shipping and not being delivered until tomorrow the 26th. Do we get shipping charge refunds for this? I'm so confused as to why flash shipping continues to be an issue only for Sephora. EVERY other company that I pay overnight shipping gets to me on time, so it's not a UPS issue. 
Today I went into Sephora and spent the amount of money required to go over the threshold to become a VIB, but I was not given a new card or anything? The lady at the counter didn't even acknowledge it so I thought I had maybe not spent enough, but I went home and checked my profile and it says VIB on it, so I was wondering why I wasn't given any card? Is there a way for me to get one? 
Hello! I'm going to order something online with a US address because I'm soon visiting some family members there. In case I'm not there when the order arrives, should I put the name of the person that will receive the package at checkout? does the delivery need any signature or can I just order with my name? Please answer, I need this product ASAP
Hello, How long does VIB status last? I am close to achieving VIB status, but since it is towards the end of the year, I am wondering when the cutoff dates could be. I do not want to spend the additional money to achieve VIB if my status will reset January 1, 2017. Thank you!
placed an order on Oct 19, havent received any updates on my order so i login online to to check on it. turns out my order status says "Unsuccessful Authorization" what does it mean?   ps i hope you guys had notified me thru email so i could place a new order sooner to get my stuff in time for my frd's bday... 
I'm Canadian and trying to use the Sephora US website. When I click the US check out then press "check out" it still takes me to the Canadian website. I've tried typing in, going all the way down the bottom of the page and clicking the US flag, nothing works. 
I called into customer to add points to my card which weren't added when I made a purchase in store.  I've been told to write a message here and you can help me.  He also asked me if I wanted to take a customer service satisfaction survey and then hung up on me.  Thanks Jennifer  
Hi, I just received my order but I am missing my 3 samples.  Thank you.
Good afternoon. I made three purchases and on the three  figure STATUS: Unsuccessful Authorization. On Two of them received an email informing me that the purchase was canceled, but  The money has already been charged on my card, I need someone to answer me urgently.
Hi,   I have many missing items from my order, can you kindly help me to look it up?   Thank you,   J
Hello,    I was wondering when the codes for the friends and family sale are being sent out. I was expecting to receive one this year but i have not yet. Can you please insight to when they are being sent out ! my cart is waiting haha
Hi - when I checked into my order I saw it had been labelled unsuccessful authorisation - this is a gift for my sister, who's birthday is tomorrow, What does this mean and why isn't an email sent to alert you?    
Please somebody help me.. I'm trying to shop online but I wanna see my points 
I have recently become a VIB member through making purchases in stores. I am now interested in linking my VIP membership to an account online shall I ever want to make an online purchase. I signed in and chose the "No, I don't have a password option" and it had me create a new account starting as a Beauty Insider member (which is what I didn't want to do). I would like to have my VIB membership account online and remove my "new" Beauty Insider account. How am I able to log in with my VIB membership and pick up with my current VIB status including all the points that I have gradually racked up?    Also, I am not sure what the email is associated with my VIB membership. It is either under my email, or my moms as I registered to be a Beauty Insider member back in middle school. I entered my email address while making the online account just now. Regardless of what email my VIB membership is under, I would like to connect it to my online account and preferably assign my email to my VIB membership as I am now in college and would like to be receiving Sephora emails rather than having my mom receive the emails. 
I picked up box #114 from my local post office today (mail has been on hold while i was out of town). The vial is completely shattered. While i am fine with not using Orchid Soleil since I know I dislike it, I am not pleased that I had to discard the egg mousse and the hair product since the caps were off and I could see multiple tiny glass shards embedded here and there- I don't want them to end on my face/head. I would be grateful if you could issue a replacement or partial refund.
I brought some lipsticks, I check my orders show me  Unsuccessful Authorization, but I didn't receive any email about my order. Just the first confirmation email. Spoiler (Highlight to read)    
Hi,    I have made two orders one on the 6th of October and the other on the 11th of October.. It has been almost a month now. I made a complaint about both orders which had an unsuccessful authorization. The money was deducted from my credit card almost 215$ I contacted Sephora, they told me to contact Paypal. I contacted Paypal, they told me sephora needs to contact them to release the order. There is no action being taken and i am furious, the only way for Paypal to release the money is if Sephora contacts them
I understand samples can become OOS from when we placed the order to when it actually ships. However, I've been shopping in Sephora for 5+ years and the OOS samples usually get replaced with something else. However, my latest order arrived with no samples at all.   I've had replacement samples, and points added for damaged promo samples, but today there's no packet samples in the box at all. It's misleading when you advertise 3 free samples and don't bother with it at all. Ordering this year has been particularly sketchy compare to past years, with missing samples and different spending requirement for same Rouge promo. I'm disappointed, Sephora.
I'm already a Beauty Insider, but I need help linking my card with my online account 
Hi,   I ordered this set of Sephora brushes and it arrived today. However I don't think the set was new and had been used previously already. It arrived opened and I can see the leftover tape residue that someone left after opening the box. 
You can now add your Beauty Insider card to Passbook on iPhone! We're excited to try the new features - how about you?       Passbook FAQ Q: What is Passbook? What all can it do? A: Passbook for iPhone and iPod touch is a feature of Apple iOS 6. Passbook has a variety of passes including gift cards, loyalty program cards, coupons, airline boarding passes, and event tickets. See for more info. Add your Sephora Beauty Insider card to Passbook to earn and redeem points in store, instantly view your Beauty Insider point balance and receive notifications about qualifying rewards. Add your Sephora gift cards to Passbook to easily store your gift card information on your mobile device. As you use your gift card, the balance will be updated to reflect your current balance.   Q: How can I add my Beauty Insider card to Passbook? A: Update your iPhone or iPod Touch with iOS 6: 1.    On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6. 2.    From the Sephora To Go App for iPhonehttp:// or, tap the top Passbook banner on the home screen or tap the bottom Passbook banner in any Sephora email. 3.    Sign in or sign up to be a Beauty Insider. 4.    Follow the steps to add your Beauty Insider card to Passbook. Now you can easily access your Beauty Insider card and view your real-time Beauty Insider points in store, plus see upcoming perks and benefits on your iPhone.   Q: I don’t know if I am a Beauty Insider. How can I get an account? A: Go to and follow the steps to sign up.   Q: I have added my Beauty Insider card to Passbook, and I have made a purchase, but I don't see the points updating. How do I get my points to update? A: Click on the link or banner on the back of the Beauty Insider pass, then sign in.   Sign in to Sephora to Go App for iPhone or to trigger your points balance to update.   Q: How can I add my Gift Card or eGift Card to Passbook? (eGift Certificates cannot be added to Passbook.) A: First, Update your iPhone or iPod Touch with iOS 6: 1.    On your iPhone, Go to Settings > General > Software Update to upgrade to iOS 6. 2.    Follow the instructions to upgrade to iOS 6 Once you have iOS 6, you can add any physical Sephora Gift Card or eGift Card with a 16-digit gift card number and 8-digit PIN to Passbook.  1.    Get Sephora to Go App for iPhone or, and select “eGift Card” from the home screen.  2.    Select “Add Now.” 3.    Enter the Card Number and PIN from your gift card.  4.    Enter your valid email address.  5.    Select “Add to Passbook” when your gift card is validated. 6.    Select “Add” in the upper right corner to set up your eGift Card in Passbook when the Passbook preview of your gift card is displayed. 7.    Exit the Sephora to Go app and open Passbook to view your Sephora Gift Card in Passbook   Q: I have added my Gift Card to Passbook, and I have made a purchase, but I don't see the balance updating. How do I get my points to update? A: Flip the Gift Card pass and drag down on the card to refresh your gift card balance.   Q: Can I add a plastic Sephora gift card to Passbook? A: Yes, you can add physical Sephora gift cards and any eGift Card with a 16-digit gift card number and an 8-digit PIN to Passbook.    Q: Can multiple people save the same gift card to their Passbook? A: Yes, the same gift card can be saved to Passbook on different phones. Note: Your gift cards have cash value and should be safeguarded as such.   Q: I want to purchase a Sephora Gift Card that can be added to Passbook. How can I do that?  A: You can purchase an eGift Card that can be used in store, online and via mobile from the Sephora to Go App for iPhone or 1.    Tap the eGift link from the home page of the Sephora to Go App for iPhone or 2.    Select the gift card design, amount, write a message (optional), then provide your gift recipient’s email address to email the eGift Card. 3.    When the recipient receives their gift, there will be an option to Add the eGift to Passbook. 4.    Tap “Add to Passbook” to easily view your current gift card balance and use in store, online and via mobile. Note: Sephora Gift Cards, eGift Cards and eGift Certificates have no expiration date, cannot be redeemed or exchanged for cash and are only available for merchandise purchases within the United States or Canada (in store only).   Learn more>    
I have two sephora accounts and i would like to merge it into the one i'm using now. is there a way for me to go about this without calling anyone?   -thanks
I just received my first Sephora Play box and am missing the Verb Leave-In Mist. I was particularly interested in receiving haircare products so I am disappointed not to have received it. Did anyone else have this issue? Is there anything that can be done about this?
How can i link my vib rouge card to my online account?
I need to change my birthdate. It says January 22, 1800. and I want it to say January 22,  2000
Can return a makeup brush that I purchased online even though I used a few times?