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I just wanted to mention that I didn't receive my third sample. (In other words, I only received two.) Luckily this has never happened before, but I thought I should let CS know.
Hello I just placed my first online order. However I'm already a beautyinsider member. how do I add my points to my existing membership?
Hello! I hope I'm posting this under the right board...    So I have been a VIB member for quite sometime - couldn't tell you how long because I just started to keep track of my points this year, but recently I noticed it said "Mary, enjoy VIB status until 12/31/15..." What does this mean exactly? I have a hard time following store reward cards but, will I lose all my points and go back to the regular Beauty Insider status? Or what will happen after 12/31/15?   Also, another question, when I get to VIB Rouge, will I only be a member for a year or will that be my permanent status? I have a tendency to never use my reward points unless it's something I find fitting enough to give as a Christmas stocking stuffer. 99% of the time I buy and buy and increase my points. So I can't imagine ever losing my high status ever, hence why I'm confused about the notice of "Enjoy your VIB status until 12/31/15."   Thanks for any help!
hello, im sakura and I'm a vib and have been for a while but on my account it says that i need $20 dollars to be a vib... but I'm already a vib.
I have an online account and it says I have 0 points [I've never bought anything online] how do I add my beauty insider card to my online account so I can use those points?
On May 20th I bought two 500pt perks. I have since received (and loved!) them. Only problem is that the 1000pts haven't been deducted from my total. I thought it was just being slow at first. I made another purchase recently and thought maybe my total would be corrected, but it hasn't. I don't want to use my points without knowing what's going on with them! 
Hi! I'm from Russia, working makeup artist, would very much like to make orders through you, whether there is such an opportunity?  Who can help with delivery? Spoiler (Highlight to read)      
I recently got upgraded to VIB beauty insider & I'm trying to inscribe it into my account. I had to make a new account because I can't seem to find the solution myself. I want to add the vib beauty Insider account to this account so I can receive my points given.
Just curious because I've never had this happen previously but I just received my most recent order yet all of my samples/gifts weren't in there & no substitutions. Has anyone had this happen before ?  I was missing the Red/White/Blue gift which was the eye pencil and the   Soy eye makeup remover by Fresh and 2 of the 3 samples you get with each order not in the box.  It's a little frustrating because I do look forward to trying new things & get a few goodies with my order.    Is is this a normal occurrence ? What can I do to get the samples or just chalk it up to a loss
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  What gives, Sephora? This tiny jar of face cream used to be $10, then you increased it to $17 and now it's at $24, two weeks after it was at $17.    What the #@!& $24 for 0.5 oz?
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So I bought the Bite Lip Kit and I'm missing one of the lipsticks, the box looks battered, and they look swatched/used.   Seriously!? WTF? Do they not check for used/missing products before they resell? Thoroughly disappointed because this item is now permanently out of stock.     
I would like to link my beauty insider card to my online email account, and there isn't an option in the sephora website that allows me to do so. 
Does anyone know if Sephora will be restocking the Anastasia Beverly hills contour palette? 
I had placed an order on May 9 and I used the elle subscription code, I know it says to wait around 6 weeks to get my first issue but it's been more than that and I haven't received an issue yet and I don't know where else to check if I'm going to receive one, any feedback is greatly appreciated. 
I'm $400 away from maintaining my VIB rouge status and have a $300 worth store credit card. Is it possible to use the store credit card to compensate for the amount of money I have to spend. 
My points show up correctly in the store but my balance is shown as zero when I'm viewing it on the app or the website. Can this be corrected?
I was excited to order the lip kit when it came back in stock but I think I was just sent an item that was returned by someone else. Several of the lipsticks look dirty or used, e.g., one has a black spot on it, some have little fibers/hairs on them, etc.  Normally I would just return an item if it looked used, but one of the lipsticks is missing entirely! I got 3 double ended tubes instead of 4.  I'm afraid if I return this I will be accused of taking the item and not be able to get my money back. Please help.
Will Sephora be getting the too faced rock n roll palette? 
Am wanting to buy a clarisonic Mia2 - wonder what the plug on the charger is? Thanks, Ekaete
My mia clarisonic wont charge, it pulses while on the charger. Any Advice?
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Hello, the reward points that I received from the purchases that I've made in my local Sephora store did not show up when I signed up online. The only reward points that are showing up are the ones that I have made when i purchased items online. How can I fix this?   *I would like to combine my in-store and online reward points. Please Help.
I made a purchase on June 20 and I haven't received any points yet and it doesn't show up in my past purchases. When will it show up on my account?   Thanks.
Just qualified for VIB , and wanted to be sure to use it before it expires - can i not use regular coupon codes for rewards at the same time   can i not use my 10% coupon got becoming VIB and also put in a code for a reward free sample like "USA" i wanted the sample of blue eyeliner, anything you can do to help get that in my order? Order #: 3003198030 much appreciated and i understand if it snot possible, just was surprised.
I have bought somethings from sephora local store yesterday. The total amount is about $200, and my VIB card is in my iphone's passbook. I have given my phone to the sale to scan my VIB card, and I did this for many times before.   After I check my account today, I found that 200 points are not applied to my account. There is also no purchase history from yesterday. Have anyone try this before? If I call the VIB hotline and ask for help, do you think that I can get back that 200 points?   Thank you
I recently returned two items for store credit, worth $66, and don't have the receipt either. Is there anyway to restore my store credit card?
I placed an order today, and entered the promo code to get a 2 year free subscription to Cosmo, but I do not see it on the reciept. The order doesn't show that I used the code. Could you look into this for me? Thanks! 
do some fragrance purchases get more rewards than others? i got a sample for one that is 100 points.... how do i know which are more point worthy?
Hello!   I'm trying to place an order online but I can't, it says that I should check my credit card and my billing information, but everything is ok with them. I don't know if it might be a problem with the sephora page or what else could be happening?   I really want to place the order today or tomorrow because I have a VIB discount of 10% that expires on July 8th and I don't want to miss it. Could you please help me or tell me what can I do?  I've never had this problems before and, as I told you, I've already check my information and everything is fine with it.    Regards!