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Hello, I am trying to sign up for BI insider but each time I try it says "Create BI account failed", both online and on the app. Please help!
Hi,   I want to cancel my order, please help!!
What products are in the Amika 500 point perk set? I'd also like to know what is included in the Tarte set as well please. 
Could I please get a new rouge points card shipped to me, I have to always give my number to the cashier... It's been 3 years and I would really love to get a new card
I find it very uncomfortable to ask for samples, they always try to get their way out of it. Still I have nothing against the Sales Rep because i work in Retail and I know that sometimes our Managers gives us orders like those. This time I really wanted to try the new Benefit Porefessional Makeup and the Velvetizer from UB. The Benefit Makeup Sample was denied because it has to be applied with the sponge it comes with; which I totally get it, that's how it was intended to be used and probably the way to get the best results BUT. I wanted to try it in my house with natural lightning and apply it with a sponge of my own to get an idea of the product and see if its a good shade match for me since the store lights can be deceiving. The Velvetizer was also denied because it was a powder which I find absurd.
Hi, I placed an order online yesterday with my $15 off of $50 discount. I got a voicemail this morning saying my order was canceled because some of the items were out of stock, but that I should be able to place another order with the same discount. I called in and then told me they can't give me the same discount but they can give me $5 store credit. I'm sorry, but that's ridiculous. I don't spend thousands of dollars at Sephora and maintain Rouge membership just so I can lose the very few discounts I get because of something that went wrong on YOUR side. Can you fix this for me? 
Yes, it's true.  Formula X is a discontinued brand with Sephora, so their items are on sale and are out of stock as quickly as they come into stock.  I literally hover over the website and refresh for hours to purchase the colors I do not yet own.  My orders are being canceled 20+ x's bc they were out of stock by the time they got to my order to ship out meaning inventory was incorrect.  Now my orders are being canceld due to another reason: business address.  I swear someone is like stealing my nail polishes that I want or something.     Formula X items have stated 'in stock' and I add them to my cart.  Only to find out that many of the items were 'out of stock' that quickly, so they were removed leaving 1-2 items left in my cart.  Thus creating the fact that most of my orders are for 1-2 items, which sucks.  Yet, Sephora sees that as 'sketchy', which it does seem that way but it's not.  It's because of how the 'inventory' is being handled.  I agree that someone has failed in a big way, since the warehouse upgrade issues are now becoming unacceptable.  This issue needs to be fixed.  Not only that but now Sephora has my address under 'Business address' and will no longer ship to my address.  I called the Sephora Rouge Hotline and they put a note on my account, but the gentleman said that would do nothing.  So here I am.  I NEED HELP!  My father owns his own business and it's in the garage 50 ft from the house, so this is a business and residential address.  I have purchased from Sephora for years, yet now I can't?!   I am having the SAME problem that @lookupandsmile has been having with her formula X purchases.  We both seem to be HUGE Formula X collectors and I made more orders this morning, and who knows if I will receive those amazing colors or not!  I am so upset bc I spend so many hours trying to get the colors I want only to have someone remove my items and now remove my address.  HELP!!
Is there a way I can transfer points from this account to my other one because I only need 1 account. If not how do I delete this account?
Hi, when I purchase things in store my points don't show up online. In December I received my VIB card and have definitely purchased more than $350 worth since then and my points haven't shown up online even though I've been using the same account. Though, when i do purchase makeup in store the cashiers tell me the updated points. 
My order says it was delivered hours ago and left at my porch but its not there. I checked with my neighbors and it wasn't with them either. I have been checking all afternoon to see if it will show up and still nothing. Im concerned that its not gonna show up at all and i won't get my order that I've been waiting on. 
Hi There, I made a purchase the other day and used the code "Elegant" for the TF lipstick. I received an email afterwards saying that that sample was out of stock and will not ship; however, it's showing as still active in my check out bag (considering making another purchase). I already emailed CS and they kindly gave me some BI points, however I'd much rather have the sample. Is there anything that can be done? Why is it showing back in stock, if so can't it be added to my previous order (which has not shipped)? Thank you
I placed two orders on June 22nd and received a shipping confirmation for both today. Second order only had one Becca item and samples. I got an out of stock notification and see only the samples were shipped, no item. This is really strange as I tought all would be cancelled. The Becca item i ordered seems in stock too and i was able to add it into my cart again. I am really confused. Could you let me know if this item is in stock or not? I would like to reorder and use my $15 code. 
I placed an order with the free 2 year cosmo subscription, and the promotion didn't even show up in my order history. Will I receive this subscription? And shouldn't it show as applied on my most recent order? Will I receive this or did it not go through? Please advise. I didn't see this on my receipt for my order. Thank you!
Hi   ordered 26 June, just got notification delivery is expected 6 July! is going on? I live in the GTA and am Rouge, expect deliveries in 48-hrs and have even had next day delivery. 10-days? Something doesn't seem right. 
I recently received an email that my subscription to PLAY! Needed an updated card.  I updated my card, yet, it was still cancelled.  So, I re-subscribed on June 22nd.  On June 24th, I received another cancellation email.  I triple checked all my information.  Everything is correct.  Is there a reason my subscription keeps getting cancelled.  I saw where the box is listed on June 24th as an order, but it says authorization unsuccessful or something like that.  
Hi!  How do I link my VIB card to my online account?   Thank!
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Canada Day 150 Contest     How to Enter: No purchase necessary. Participants must have internet access and a valid Instagram account to enter the Promotion. If you do not have an Instagram account, you can obtain one for free at https://www.instagram.com .   To enter, log-in to your Instagram account during the Entry Period and visit the Sephora Canada page on Instagram at https://www.instagram.com/sephoracanada/ . Then, follow the instructions to answer the question associated with the Promotion picture posted by Sephora that day (“Promotion Picture”) and comment on the Promotion Picture with your response, along with the hashtag #SephoraLovesCanada. Sephora will post a total of three (3) Promotion Pictures, one for each day during the Entry Period. You must comment on the Promotion Picture by 11:59 pm ET the same day the Promotion Picture is posted (or by 7:00 pm ET for June 30, 2017 for the Promotion Picture posted on June 30, 2017).   To be eligible, you must follow @SephoraCanada on Instagram and your comment must: comply with the instructions above; comply with the Instagram Terms of Use available at https://instagram.com ; not infringe upon any person’s personal or proprietary rights, or be offensive, obscene, profane, libelous, threatening, harassing, derogatory or otherwise in bad taste; and be public. Instagram privacy settings may be adjusted by changing the security and privacy settings in your Instagram account.   If you choose to participate using your mobile phone, standard data fees may apply. See your wireless provider for pricing plan details. Void where prohibited by law. Limit one (1) entry per person per day and limit one (1) prize per person throughout the Entry Period. Entry requests generated by script, macro or other automated or improper means are void. Any attempt by any participant to enter more than once by using multiple/different accounts, identities or logins, or any other method will void that participant’s entry and that participant may be disqualified.   Prizes: There are six (6) prizes available to be won during the Entry Period, two (2) prizes allocated to entries submitted for each Promotion Picture. The prizes are as follows:   For two (2) of the prizes, they will each consisting of the following:   A Tatcha pack of: three (3) Camellia Cleansing Oils, three (3) Luminous Dewy Mists, and three (3) Polished Classic Rice Enzyme Powders; One (1) Dyson Supersonic hair dryer; A Ouai prize pack of hair oil, dry shampoo, texturizing hair spray and treatment masque products; A Bite Beauty pack of various lip liner, lip mask and lip scrub products; and Five (5) mystery beauty products, as selected and announced by a special guest on Sephora’s Instagram stories account Segment (described and defined below).   Approximate retail value of each prize above is $1217 CAD.   For two (2) of the prizes, they will each consist of the following:   A Sephora Collection lip vault; Three (3) Farsali Gold Elixirs and three (3) Farsali Unicorn Essences; Three (3) Nudestix Go Nude But Better kits; An Urban Decay pack of palettes, including a customized palette; A Milk cosmetic product; and Five (5) mystery beauty products, as selected and announced by a special guest on Sephora’s Instagram stories account Segment (described and defined below).   Approximate retail value of each prize above is $1107.   One (1) of the prizes will consist of the following:   A Beauty Blender special edition gift pack; A Cover FX pack of powders, primers and drops; A Fresh Black Tea Set; An Ouai prize pack of: Rose Hair & Body Oil, Wave Spray and Dry Shampoo Foam; and Five (5) mystery beauty products, as selected and announced by a special guest on Sephora’s Instagram stories account Segment (described and defined below).   Approximate retail value of this prize is $1277.   One (1) of the prizes will consist of the following:   A Beauty Blender special edition gift pack; A Cover FX pack of powders, primers and drops; A Fresh Rose Set; An Ouai prize pack of: Rose Hair & Body Oil, Wave Spray and Dry Shampoo Foam; and Five (5) mystery beauty products, as selected and announced by a special guest on Sephora’s Instagram stories account Segment (described and defined below).   Approximate retail value of this prize is $1097.   --- Période de participation : le concours Instagram Sephora fête du Canada (la « promotion »), est commandité par Sephora Beauty Canada, inc. (le « commanditaire » ou « Sephora »), se déroulera du 28 juin 2017 à 9 h, heure de l’Est (« HNE ») au 30 juin 2017 à 19 h, HNE (« période de participation »).   Admissibilité : la promotion s’adresse à tous les résidents canadiens autorisés, majeurs selon les lois de leur province ou territoire de résidence au moment de leur participation. Les employés, représentants ou agents de Sephora, de sa société mère, de ses sociétés affiliées ou apparentées, de ses filiales, de ses divisions et de toutes ses agences de promotion, de publicité et d’achat de médias ne sont pas admissibles au concours, ainsi que les membres de la famille immédiate ou les personnes vivant sous le toit d’un tel employé, représentant ou agent. La famille immédiate d’une personne désigne ses parents, ses enfants, ses frères et sœurs et son conjoint.   Comment participer : aucun achat n’est requis. Pour participer à la promotion, vous devez avoir accès à internet et posséder un compte Instagram en règle. Si vous n’avez pas de compte Instagram, vous pouvez en obtenir un gratuitement sur le site https://www.instagram.com .   Pour participer, accédez à votre compte Instagram durant la période de participation et consultez la page Sephora Canada sur Instagram au https://www.instagram.com/sephoracanada/ . Puis, suivez les consignes pour répondre à la question associée à la photo de la promotion publiée par Sephora ce jour-là (« photo de la promotion ») et inscrivez votre réponse en laissant un commentaire sous la photo de la promotion avec le mot-clic #AdoreSephoraCanada. Sephora publiera un total de trois (3) photos de la promotion, une pour chacun des jours de la période de participation. Vous devrez inscrire votre commentaire sous la photo de la promotion avant 23 h 59 HNE le même jour de la publication de la photo de la promotion (ou avant 19 h HNE le 30 juin 2017 pour la photo de la promotion publiée le 30 juin 2017).   Pour être admissible, vous devez suivre @SephoraCanada sur Instagram et votre commentaire doit : être conforme aux instructions ci-dessus; être conforme aux conditions d’utilisation d’Instagram publiées sur https://instagram.com ; n’enfreindre aucun droit personnel ou exclusif de quelque personne que ce soit ou n’être aucunement offensant, obscène, blasphématoire, diffamatoire, menaçant, harcelant, désobligeant ou de mauvais goût; et être du domaine public. Vous pouvez configurer les paramètres de confidentialité d’Instagram en changeant les paramètres relatifs à la sécurité et à la protection des renseignements personnels dans votre compte Instagram.   Si vous choisissez de participer au moyen de votre téléphone mobile, les frais standards applicables à l’utilisation de services de données peuvent s’appliquer. Consultez votre fournisseur de services mobiles pour obtenir des renseignements plus détaillés sur ces frais. Ce concours est nul et sans effet là où il est interdit par la loi. Limite d’une (1) participation par personne par jour et limite d’un (1) prix par personne tout au long de la période de participation. Les participations générées au moyen de scripts, de macros ou d’autres moyens automatisés ou inappropriés sont considérées comme nulles. Si un participant tente de participer au concours plus d’une fois en utilisant de multiples ou différents comptes, identités ou connexions ou toute autre méthode, sa participation est annulée et le participant peut être disqualifié.   Prix : six (6) prix sont en jeu lors de la période de participation, deux (2) prix étant alloués aux participations présentées pour chacune des photos de la promotion. Les prix comprendront les produits suivants :   Deux (2) des prix comprendront les produits suivants :   un ensemble Tatcha de : trois (3) huiles nettoyantes Camellia, trois (3) brumes Luminous Dewy Mist et trois (3) poudres d’enzymes de riz classique Polished; un (1) sèche-cheveux Supersonic de Dyson; un ensemble de produits Ouai comprenant huile capillaire, shampooing sec, laque texture et masque traitement; un ensemble de produits Bite Beauty variés comprenant crayon à lèvres, masque pour les lèvres et exfoliant pour les lèvres; et cinq (5) produits de beauté mystère qui seront choisis et annoncés par un invité spécial sur la section Instagram Stories du compte de Sephora (tel que décrit et définit ci-dessous).   La valeur au détail approximative de chaque prix ci-dessus est de 1 217 $ CA.   Deux (2) des prix comprendront les produits suivants :   un ensemble de rouges à lèvres Lip Vault de Sephora Collection; trois (3) huiles de beauté Gold Elixir et trois (3) sérums embellisseurs Unicorn Essence de Farsali; trois (3) ensembles Go Nude But Better de Nudestix; un ensemble de palettes de Urban Decay, comprenant une palette personnalisée; un produit cosmétique de Milk; et cinq (5) produits de beauté mystère qui seront choisis et annoncés par un invité spécial sur la section Instagram Stories du compte de Sephora (tel que décrit et définit ci-dessous).   La valeur au détail approximative de chaque prix ci-dessus est de 1 107 $ CA.   Un (1) des prix comprendra les produits suivants :   un ensemble-cadeau en édition spéciale de Beauty Blender; un ensemble de poudres, de bases et de gouttes de Cover FX; un ensemble de produits au thé noir de Fresh; un ensemble de produits Ouai comprenant huile rose capillaire et corporelle, vaporisateur bouclant et shampooing sec moussant; et cinq (5) produits de beauté mystère qui seront choisis et annoncés par un invité spécial sur la section Instagram Stories du compte de Sephora (tel que décrit et définit ci-dessous).   La valeur au détail approximative du prix ci-dessus est de 1 277 $ CA.   Un (1) des prix comprendra les produits suivants :   un ensemble-cadeau en édition spéciale de Beauty Blender; un ensemble de poudres, de bases et de gouttes de Cover FX; un ensemble Rose de Fresh; un ensemble de produits Ouai comprenant huile rose capillaire et corporelle, vaporisateur bouclant et shampooing sec moussant; et cinq (5) produits de beauté mystère qui seront choisis et annoncés par un invité spécial sur la section Instagram Stories du compte de Sephora (tel que décrit et définit ci-dessous).   La valeur au détail approximative du prix ci-dessus est de 1 097 $ CA.  
Hello!   Could someone please delete a review I left for Hourglass Veil Mineral Primer?   I was incorrect on an issue and don't want to misinform anyone (plus its embarrassing lol)   Thank you!!
I've been a VIB for a while and wanted to redeem a free-shipping code I received from when I upgraded to VIB but it says I'm still a beauty insider and currently have 0 points in my account which is false. I wanted to know how to link the accounts. 
Hello,   Can somebody please help me understand why my orders are getting cancelled?   The billing information I provided is accurate.   Thank you, Sara
Hi,  i just placed an order and got charged an additional 4 times for the same amount. Can a Mod please help me out!    Thanks!
I just realized my birthday says November 22 on here but its suppose to be April 10th, 2002 can someone help me change this ??
My Birthday is listed as May 5th, and it is May 4th. Is there any way this can be changed? 
My points weren't added to My account 
Hello! I have placed an order on June 19 and didn't receive any emails that payment didn't go thru. I checked my account and there is a message of "Unsuccessful Authorization". Will you please help? I am sending this to my sister in Canada and she is moving to Brazil and I need this to be delivered by July 8th.   Thank you!
I've tried to place an order four times at Sephora Play with a valid PayPal account, yet I'm getting unauthorized authorization for this order even though my information, my address and my credit card are right. I've already tried live chat several times, and it was so useless and annoying. I don't get why Sephora has to make things so difficult. It really makes me want to spend my money elsewhere. Has anyone else had this resolved?