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Hi, my order says unsuccessful authorization, I would like to know what is going on?
Hi. I recently ordered a few items with some samples I was extremely excited about (5 because of a promotion that was going on at the time + a deluxe sample from a promo code). However when I received my package, I only received one of the normal samples. All of the samples appear on my order summary but did not arrive with my order. Is there a way to fix this and get the other samples? I was really looking forward to them.
Hi, I received a online gift purchase about a week ago and haven't unboxed the foundation. I was wondering if I can return in store without having it credited back to the card that was use?  I would not like a store credit as well.
I really want the Kat Von D setting powder but its out of stock, and i need it ASAP! I was just wondering how long it takes to restock it once it is out of stock?
Hello, i used my beauty insider card in the store but point were not added to my account. I already lost my receipt. How can i get back the point??? Can anyone help me please...
hi, when I signed up with sephora I did not put my real birthday because I typically don't like to share info. My real birthday is September 10, 2002. could someone please change it for me?? thanks!!
I recently bought the Cover FX Custom Cover Drops online and I didn't get the right color nor did I like it when it was mixed with moisturizers and such. Can I return it to Sephora and get a different foundation of an equal or lesser cost? Thanks!
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#PerfectSummerHair Snapchat/ Instagram Contest 07/27-07/28   What can possibly top summer fun? Try the perfect do for all your activities! GHD and Living Proof are giving you a chance to have perfect summer hair. Enter for a chance to win a GHD Platinum Professional Styler, Paddle Brush, Tote and a full Living Proof No Frizz set for the perfect locks that’ll take you from pool party to bbq with no strand out of place.   Here’s what you do: from Wednesday, July 27 at 5 PM EST to Thursday, July 28 at 4:59 PM EST, follow us on Snapchat at SephoraCanada, screenshot the prize image and share on your Instagram with your summer beauty staple in the caption. Tag @SephoraCanada and hashtag #PerfectSummerHair and #SephoraCanadaSweepstakes.   To enter for your chance to win, be sure to follow Username: SephoraCanada on Snapchat and @SephoraCanada on Instagram and include #PerfectSummerHair and #SephoraCanadaSweepstakes in the caption of your image along with your summer beauty staple. Only one entry per handle. All valid entries received within the time frame of the contest are eligible to win. The winner will be selected at random from the pool of eligible entries. Check your Instagram feed for updates. Good luck beauties!   Please see contest rules below.   Concours Instagram et Snapchat #parfaitscheveuxdete du 27 au 28 juillet   Qu’est-ce qui peut surpasser le plaisir de l’été? Essayez les produits parfaits pour toutes vos activités! GHD et Living Proof vous offrent la chance d’avoir une chevelure parfaite cet été. Courez la chance de remporter un fer plat Platinum Professional Styler, sa trousse et une brosse carrée de GHD ainsi qu’un ensemble complet No Frizz de Living Proof pour des cheveux parfaits de la piscine au BBQ sans mèche folle.   Voici comment faire : du mercredi 27 juillet 17 h HNE au jeudi 28 juillet à 16 h 59 HNE, suivez-nous sur Snapchat à SephoraCanada, prenez une capture d’écran de l’image du prix et publiez là sur votre compte Instagram avec votre produit beauté essentiel de l’été dans la légende. Identifiez @SephoraCanada et utilisez les mots-clics #Parfaitscheveuxdete et #ConcoursSephoraCanada.   Pour participer et courir la chance de gagner, assurez-vous de suivre SephoraCanada sur Snapchat et @SephoraCanada sur Instagram et d’utiliser les mots-clics #Parfaitscheveuxdete et #ConcoursSephoraCanada dans la description de votre image ainsi que votre produit beauté essentiel de l’été. Une seule participation par pseudonyme. Tous les utilisateurs qui participent dans le délai imparti courent la chance de gagner. Le gagnant sera sélectionné de manière aléatoire parmi l’ensemble des participants admissibles au tirage. Consultez votre fil d’actualités Instagram pour suivre l’état du concours. Bonne chance, les beautés! Voir les règlements officiels ci-dessous.
I am LIVID! I thought Sephora was supposed to have good customer service, but my recent ordeal with a lost package was a miserable experience.   My order was listed as delivered on July 13, 2016, however; no package ever arrived. I called immediately the same day and they team opened an investigation with OnTrac. From there, I was told to call in 3 business days, which I did. No resolution and was told to call back in 4 days. Same thing, then they told me 8 business days. Called again and was told it took 10 business days-- What on earth??? Completely inconsistent from  staff  member to staff member.    Finally, I call today and am told that they never found my package. I wanted to re-place my order, which I had been asking to do since day 1, but apparently all the items are now out of stock-- I had to wait 14 days for a resolution and nothing I wanted is even there anymore. On top of that, I used a 10% VIB coupon, which was a reward for being a frequent shopper, and the rep made no effort to help me regain this coupon or apply it to a future order. No effort was made to help me resolve this issue, when the entire thing stemmed from a shipping issue o Sephora's end. I'm pretty off given the volume of this order, the timeliness of resolution, and the fact that I am  VIB Rouge and can't manage to get anyone to help me out. What are the supposed perks of Rouge again??   I have spent quite a while on hold trying to sort this out for the last week and a half and I'm left with no way to replace my original order. The rep was fine letting me e-mail instead of connecting to someone who could actually help me. This is honestly ridiculous, and a quick search of the Beauty Talk forum quickly shows me I am not the only one with this issue and that OnTrac seems to be losing a ton of packages and customer service reps don't care. Sephora needs to sort this nonsense out.   Anyone have similar issues? Did you ever come to a resolution?  
Hello, I need help changing my birthday! I don't like putting my personal info when creating accounts, my real bday is August 5 1996. Can anyone help me please? Also I would like help in finding my correct foundation shade and things do I have to make an appointment or can I just ask anyone at the store? Thanks!
Hi, anyone have ideas for reviving the DDG Clarifying Colloidal Sulfur Mask? I got a sample in store and fell in love. The full size is a little pricey for me, but there is a smaller size at $15 that would be perfect. I ordered it online since the smaller size is not carried in any store near me, and it arrived all dried out. The product would not dispense through the pump system, it was so dry. I called Customer Service, and they offered to mail another for free, but it arrived today and was also unusable. Help! Do I have to buy the full size in the store to get the right consistency? Why does this keep happening? Is there anything I can do to help thin the product out without damaging it or reducing its efficacy? Thanks in advance!!
What is up with the free samples lately? Got an order last month that didn't have any samples in it and today's order arrived today with only one sample.   
I was just wondering if I can use a Visa Gift Card as a payment option? I have a balance of 43 cents because I was short that amount after entering my gift cards and I don't really want to have to put 43 cents on a credit card. That's all, thanks!
Someone please help me! I made quite a big order (almost $700) and my shipping status showed 'unsuccessful authorization'. I called in and a representative told me that this was because I accidentally put down my address twice...   However, my bank card has been charged!!! I was told I had to wait 45 days for this to be reversed... How are you able to take money out of my account within minutes of me ordering something, but I had to wait 45 days for it to come back to me?! I'm not going to even receive my items! Someone respond ASAP as this is not a low amount of money and I need it back immediately.
I used my email address to sign up for beauty insider when I was purchasing online for the first time. Serveral months later I got a VIB card in store, but the assistance did not ask for my email address or my phone number. When I tried to log in again I found out I my account astatus is still beauty insider. I was wondering if i have multiple accounts? Can someone help me to link my VIB card to my email address (original accounts) and transfer the points into one account? Thanks.
Okay so almost a month ago I bought the Skin Wonderland set. It comes with about 11 different skincare products. I've been playing around with the products and the majority of them irritated my skin (my skin is sensitive) so all the products are still almost full, except the mask it came with. It came with a one time use mask, which I used obviously. Would I be able to return this still? I have all the other products and the original packaging or would I not because one of the products were used? Or is it at the discretion of the store?
Tarte is currently having their friends and family sale for 30% off. Can Sephora price match this? I'd rather purchase at Sephora than Tarte. Thanks!
Have the free samples on checkout been discontinued or is it just my local outlet that has dropped the ball? The last few times (3 or 4) that I have been to my local Sephora outlet there were no samples offered, and yesterday when I inquired about them I got a blank stare and then told that there were none but she could maybe put together some fragrance ones if I really wanted. If I really wanted. What?  Did I miss an announcement about this?
When this first came out, it costed around $50. Now, it's on sale for $29.99, and it's new normal price is cheaper than what I originally spent. Is there any way to get my money back? Its too late to get a refund.
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This is what I got. This is what I saw when I opened my box. It is becca highlighter I got through promo code Instaglow. I don't know how can I claim for damages. Please help me feel better about this.        
How can I transfer points I have from one account onto my my main account? 
I have the silver VIB card that I use in stores and I was needing to make a large online order but it shows I have no points. I just wanted to make sure I get the points for this order before I make the order. Any help would be appreciated!
I recently reviewed a coupl of products for Kat Von D's beauty products but I accidentally forgot to add important information in my review. Is there any way that I could possibly edit my review to add more important information? 
Hey i was charged for an order which i did not place. It said i missing information on my card several times while trying to order. So I ended up just not placing the order. Now I see I'm being charged... for what? I didn't purchase anything. Is there someone that I can speak to, to get this figured out?
hey! My birth date on my account is not the real one, I don't know how and why it is in May but my month of birth is July! How can I change that? 
I've never had a problem with any of my orders but today was the worst day ever. I checked the status of my package it said it was delivered but I checked my front door(porch area), NOTHING. I walked around my neighborhood, asked my neighbors if they've seen a Sephora package and they said no. My neighborhood has no thieves or never has been an incident where a package was stolen.  I'm really upset because it was a birthday gift! I don't know what to do. Sephora is an amazing company, never had issues with them. 
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How can i link my rewards card to my online profile?