I've received this "Unsuccessful Authorization" twice now, without any notification!!! I had no email notifying me that my order has be unsuccessful. I find this extremely unprofessional and it seems like this is an ongoing issue, judging by others having the same complaint. I have sent an email to customer service, there has been no reply, even though there is an automatic reply asking for patience and someone will get back to me within 48 hrs. Frustrated!!!
I placed an order of a 1.2 oz Chanel Chance Eau Tendre Toilette Spray on December 2, and it was supposed to be received today. However according to UPS it was delivered today. There is no package, I was home all day. I have already checked my neighbors and nearby. I was very excited for this order because I was able to redeem a deluxe sample bag, 100 point bite lipstick sample, and three samples I was excited to try out (Marc Jacobs Daisy perfume, J'adore, Caolion Pack Duo). I am worried if this package is indeed lost, I will not receive a order equivalent to what I received. The perfume at 1.2 Oz is out of stock. I also used the promotion code for Sephora (the $20 for 50). I received VIB rogue after the 14th date November. Thank you
Just wanted to thank Caitlyn for her amazing customer service tonight at the Kenwood Town Centre store in Cincinnati OH. (12/5 around 8:00 PM). I was shopping for Christmas presents and Caitlyn went above and beyond to make sure I got exactly what I wanted. Thank you for the great service!
Hello I'd like to find out what I've spent this year to date. As well, when I became a vib member I never received my vib card, nor the makeover/anything that comes along with it. Any help is appreciated! Thanks very much.
This is beyond frustrating. It was locked before for having a JCPenney account under the same email as my Sephora account so they were linked. After a couple unsuccessful authorizations, I made a second sephora account so I could order something which was aggravating since I didn't have my Rouge points on the second account. Called customer service, they told me my account was locked due to multiple accounts and they deactivated the other accounts for me. My account was unlocked for over a month and now it's locked again!! Call customer service, the lady told me she fixed the problem and asked if I want to place an order over the phone with her so she can see if my account works again. I placed the order using a GIFT CARD for payment and she said it went through. Few hours later I check the order and it says unsuccessful authorization again! Call customer service again and the lady tells me the solutions department is reviewing my account again. I can't get a straight answer out of anyone and I'm getting sick of dealing with it. Why unlock my account just to lock it for the same reason you supposedly fixed over a month ago!!!!!???????
Hello, like many other users, I still have not received my loyalty reward card. I have been a VIB Rouge for some time now and would really like to get m rewad... Someone please assist me with this as I would like to get a few Christmas gifts from Sephora before the offer expires... Thank you in advace!!
Hi, I was hoping that I could get some help regarding my loyalty rewards card as a beauty insider. Although I have finally gotten in contact with a representative over phone who was able to make a note (?) so I could receive mines, I dont know when it will come. I would love to receive it so I can make my order today if it is possible at all. If anyone could help me, that would be great. Thank you so much!
Hi, I placed an order last night, everything seemed to go through smoothly, I had 115$ taken from my account (I'm from the UK so equates to about 90GBP) and a confirmation email from Sephora saying my order had gone through. I had the beauty insider points and everything. Today I went to check the status of my order and it said my order has been cancelled - no idea why as the products were seemingly in stock and I have more than enough funds to cover the purchase in my bank account. I didn't even get an email from sephora telling me it has been cancelled. I have been trying to chat online to an advisor for the last hour refreshing the page again and again but no one is available. Am I going to receive my money back, or get my products shipped to me? This is ridiculous - it's a lot of money (to me anyway) and I shouldn't have to lose it because the funds were taken from me before my order was properly processed.