Customer Support
Showing results for 
Search instead for 
Do you mean 
VIB Rouge Disappointing Visit /500 pt perk missing items
I recently visited my closet Sephora (45mins away) and was very disappointed. There were no 500 pt perk sets available at the register so I asked the associate to check in the back. She did & found a L'Occitane set that I took. However upon opening the set only 2 items were in the box and maybe a small handful of the shredded black filler. It was almost like a return that items were missing from.  Also on the trip I renewed my VIB Rouge status & was told there was no renewal gift.  As a VIB Rouge customer I find this totally unacceptable that you wouldn't reward your loyal customers with a renewal gift?  I walked out very disappointed. How is it we spend $$ into a company we love but I personally sure didn't feel very much love in return. 
see post
return by mail
Hi,   I've sent out the package and it was received within 30 days of purchased, but I didn't get any email or anything since then. Can anyone help me take a look? Is there anything I can do now?   Order Number: 3773297131   Thanks!   Moira
see post
MUFE foundations discontinued???
I had just decided to use my $50 Epic Rewards credit on an MUFE foundation, but every single shade of every single liquid foundation they make is sold out! Does anyone know if MUFE is discontinuing them? Or if Sephora is just not stocking them anymore?   So sad, because I had finally found a great colour match in the HD foundation :'(
see post
Missing Item
Hello! My order number is 3791669054 While placing this order I put 2 of The Original MakeUp Eraser® In my cart. Yet when I received my order on Aug 26th I only received one of them. The rest of the items and samples arrived fine. I was going to return the extra makeup eraser to my local sephora anyway so is there a way to just get a refund on the missing makeup eraser?  I send in a request two days ago but haven't gotten a reply so I thought I would try the forum. The incident number on that request was 493383215   Thanks, Sarah
see post
Promo Flyer
I received a spear promo and it had lots of things I was interested and my husband threw it away. Is there someplace that I can look at it on line? thanks becky
see post
One of my samples is missing from the promo code.What do I do now? Is it possible to get them?
I used the promo code to get the free sample which one the Dr.Brandit exfoliater. 
see post
Account Deletion
Hello! I happen to have 3 accounts by complete accident, and I was wondering if I could delete the 2 accounts that I do not use. Thank you!
see post
Order Missing 1 Item
Hello!   i received an order today, but am missing one of the items listed on the packing slip. What's the best way to handle?   Thanks! 
see post
Epic Scam Epic Rewards
Hello, I am a professional make up artist and VIB ROUGE member.  I was excited when I found out about the quadruple points and epic rewards, so much so that I spent about $3000.00 online stocking up on items for my professional kit.  I knew the date of the epic rewards opening up to the customers (VIB members and Beauty insiders) and called in advance asking for the specific time that they would start offering the rewards.  I literally stayed up for 24 hours, thinking that they might open it up at midnight.  I called and got their voicemail saying what their business hours would be, and that is when they would be available to talk to an actual person.  I called the minute they opened on two separate phones, to insure that I spoke to someone ASAP.  I got through, I again asked what time they would be offering the rewards.  I was told that it would be somewhere between business hours and that an email would be sent out.  That's fin, ok.  I am obviously signed up to receive sephora emails and my phone alerts me every time I get an email, the same way it would if I receive a text.  I literally had my phone in my hand ALL DAY.  Around 6 p.m. I called the VIB rouge phone number to see what was going on.  I got the message that all epic rewards were gone.  I spoke to a woman and she CONFIRMED, that they "FORGOT to send me an email."  I told her that was fraudulent and that I had received emails from Sephora that day about new fall lipsticks etc.. that it didn't make sense.  She again confirmed that she did not know why the email just simply was not sent to me.  So I was not even given an opportunity to participate.  This is completely false advertising.  I am curious if this has happened to anyone else?  I also expect this to be made up to me, of course the supervisor never called me back, like I was told.  I also coincidentally did NOT  get the email about receiving a $50.00 credit as an apology.  I have given Sephora so much business over the years.  I have worked internationally as a professional make up artist, I have worked with numerous celebrities, photo shoots, tv shows, runway etc.  I have literally done several clients make up and given them a face chart with every item used, written down and told them to go to Sephora, where they purchased EVERYTHING!!!.  I even have a beauty blog where I write about my favorite products and let people know that they are available for sale at Sephora.  I feel completely unappreciated as an excellent customer, and am absolutely livid!  I would like to hear about other peoples experience with the epic rewards program?  And who are these people that actually received one of these alleged rewards, as all I have heard is people writing about their experience of calling in or ordering online immediately only to be told they were all gone.  How many so called rewards did they actually have?  One of each?  It sounds extremely suspicious to me.  Thoughts? I can give you my website if you like.
see post
Shipping to Iran,Middle East
I realy like to buy direct from sephora,could you send my order to Iran country? Plz answer my question
see post
ORDER SENT TO WAREHOUSE AND NOT SHIPPED
I ordered theTARTE Park Ave Princess Contour Palette a couple days ago when it was on sale and the price went from $34 to $26, I went to check on it and it says that the products is now out of stock and that my order was sent to the warehouse....Am I still going to receive it because I ordered it before it was out of stock.. My order number is :36575783
see post
ORDER CANCELLED
Placed an order from the UK to be sent to my Auntie in America revived a confirmation email then another email to say my order has been canceled but my debit card has been charged im unsure what to do as I can't phone from the UK does any one have any ideas please?
see post
ULTA !!!
ULTA and nordstrom will be my new beauty store. the epic rewards were a ridiculous scam! i feel so unappreciated. was up all night refreshing the pages. epic rewards finally popped up but non of the rewards did except one. so dumb! ultra has better sales. they give u points you can use towards your purchases and their rewards are not hideous like the dumb 100 , 500 point products sephora offers and when finally i thought they were going to offer good things. it was al a scam
see post
Epic Letdown
This was not an epic reward program but just an epic letdown and epic punishment.  
see post
#TrendingAtSephora #SephoraSweeps on Instagram
  Here at Sephora, the trends are inspired by you and powered by us. August 10-11, enter for a chance to win a $500 Sephora Gift Card and make all your beauty dreams come true—whether it’s glowing skin, electric eyes, feathery brows, or berry lips. To enter for a chance to win, make sure you follow @Sephora on Instagram. Between August 10, 12pm PDT and August 11, 12pm PDT, post an ORIGINAL image that shows us your best look featuring glowing skin, electric eyes, feathery brows, or berry lips. Include #SephoraSweeps in the caption of your image. All valid entries received within 24 hours of the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed for updates.   Good luck! See official rules:  
see post
Tarteguard #SephoraSweeps on Instagram
If your summer plans involve lounging poolside and sipping umbrella-embellished drinks, then you’re going to want—scratch that, NEED—a summer look that involves sunscreen. And, it doesn’t hurt if the bottle by your side is as cute as this new Tarteguard 30 Sunscreen Lotion. To highlight every bit of its Broad Spectrum SPF 30 benefits, we’re giving away 30 must-have tarte goodies in our latest Tarteguard On Duty #SephoraSweepsS. From June 24, 12pm PDT to June 25, 12pm PDT, you can enter for a chance to win. First, follow @Sephora on Instagram. From there, upload an ORIGINAL photo showing us your best summer selfie. Be sure to include the #SephoraSweeps hashtag in your caption. Best of luck!   See official rules here>
see post
Chloé #SephoraMothersDaySweeps on Instagram
Mom, meet Chloé! We’re celebrating Mother’s Day with a special #SephoraMothersDaySweeps, where we’re giving away a small Chloé Baylee Handbag to one lucky Sephora Instagram follower—plus the entire Love Story perfume collection!   From noon May 4th to noon May 5th, enter for a chance to win a bag and perfume set from the French fashion house by posting a sweet and ORIGINAL image of you and your mom on Instagram. Be sure to include the #SephoraMothersDaySweeps in the caption of your image and follow @Sephora on Instagram to be eligible to win.  All valid entries received between noon PDT on May 4 th and noon PDT on May 5 th are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on May 4-5, 2015 for updates.   See official rules here>
see post
Online account
Hi, yesterday I contact you on your facebook about a missing item in my recent purchase. I was told I will get a gift card, but I will no longer able to purchase online. This really shock me!!! I know I made several orders during this 15% off promotion period, but that is because you only permitted to use up to 2 gift cards while my boyfriends sent me a lot of gift cards as gift but they're all in $100 amount. But I need to bought a lot for my friends, for my parents and I do not want to use money from my pocket. I really do not care about the free samples. If you think I get a lot, I can return them to you!!! Also, because I usually spent more than $1,000 on sephora, I sometimes return items because they are not suitable for me, because I found better price at other places. But I do not return every week!!! I only contact the customer service about three times, that is because I returned by mail about after about 3 months, I still didn't get my refund. And two times about the missing package or missing item, all of these are out of my control!!!   Now I can't order online, which is unreasonable for me! The store is really far away from my home and I have no car to go there very often!!!    
see post
Smashbox x Donald Robertson #Sephorasweeps Sweepstakes
Fashion meets beauty in this chic sweepstakes. On March 19, enter for a chance to win a custom-designed tote filled with the entire Smashbox x Donald Robertson collection—6 liners and 6 lipsticks in packaging designed by the visionary illustrator himself!   To enter for a chance to win this exclusive prize package bundle, post an original Instagram image that shows us how you get artsy with makeup. Entries must be posted between March 19, 12pm PST and March 20, 12pm PST. Be sure you follow @Sephora on Instagram and include #SephoraSweeps in the caption of your image. All valid entries received within the above timeframe are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on March 19–20 for updates.   See official rules here>  
see post
For Love And Too Faced #SephoraSweeps on Instagram
Make this year’s Valentine’s Day one to remember! Enter for a chance to win a bundle of Too Faced products plus a bralette and panty set from the celebrity-favorite fashion brand, For Love And Lemons. On February 9, one lucky Sephora Instagram follower will win this exclusive prize package.   To enter for a chance to win, make sure you follow @Sephora on Instagram. Between February 9, 12pm PST and February 10, 12pm PST, post an original selfie making a kissy face to your Instagram profile. Include #SephoraSweeps in the caption of your image. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on February 9–10 for updates.   See official rules>    
see post
Fresh Mask Selfie #SephoraSweeps on Instagram
Treat aging skin with the power of black tea. Enter for a chance to win a Fresh Black Tea skincare collection prize package featuring the newest addition, Black Tea Firming  Overnight Mask. On January 29, one lucky Sephora Instagram follower will win this exclusive bundle worth $500.   To enter for a chance to win, make sure you follow @Sephora on Instagram. Between January 28, 12pm PST and January 29, 12pm PST, post an original selfie of you wearing a skincare mask to your Instagram profile. Include #SephoraSweeps in the caption of your image. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on January 28–29 for updates.   See official rules>    
see post
Item in sale section now not on sale, priced $5 higher??
The living proof primed set was in the sale section for $25cdn and is now $30 cdn ??
see post
I placed my order two days ago but it still says the shipment is "pending"
I really need to get it ontime. Would I be able to get it by next tuesday? Help!
see post
Border free tracking
I know that with Christmas only a couple weeks away the mail system is flooded ... But I made an order on the 25th for a present to my friend and it still hasn't processed or updated with a tracking .. I'm now getting my Black Friday orders tomorrow but her present still hasn't updated ..should I be worried ?
see post
$20 reward card
   
see post
MUFE Artist Shadows that are OOS - Mods, any way to know when they'll be back?
I'd like to use my $20 off reward card on these so hopefully they'll be back soon!   Specific shades:   M842 Wine (Matte)    M928 Eggplant (Matte) M844 Burgundy (Matte) M608 Red Brown (Matte)   Thanks in advance!!         
see post