I originally made an online account but only used it to browse. I shopped in store and got a Beauty Insider Card, it never attached to the account I had made online and now that I am a VIB, I would really like to have them attached so I can also shop online. Could someone please help me attach my two accounts into one?
Hi, I would really like some step by step advice plz! Okay so I signed up to be a beauty insider online, and i went to the store the next day for first time. I went to the cashier and told her I had a beauty insider account but I just never got the card. All she asked me was for my name and age and gave me a card. I also purchased a lip balm. I went online after I came home to see how many points I earned and "my recent purchases" but the lip balm wasn't there and I received no points. So is my card not connected to my account? How do I get it to be connected to my account?
Like a couple other posters today, I'm having an order issue. I put in an order, was taken to the "Thank You" confirmation page, but have yet to receive an email confirmation. Also, the items I was ordering are still in my basket, as if I hadn't already checked out. Is there a way to see if this order actually went through? I don't want to resubmit it just to get a double order. Thanks for your help!
Hi, I've tried to make two orders today and both have bee cancelled because you were "unable to confirm my payment information". When I made my second order, I made sure that the payment details, address etc. were exactly the same as the ones held by my bank. I tried emailing but haven't received any response. Can someone please tell me what the problem is and whether I can have my order un-cancelled?
I made a purchase earlier in the day and I never received a confirmation email letting me know the order went through fine. I can see the points I earned from the order and thats about it. Theres not sign of my order anywhere, it's not in my order history and the money isn't being taken out of my account. The items are even still showing in my cart even though I went through all the steps and the submitted the order and go to the page that says print your reciept and when I tried to print it it was blank page. I've never had this happen to me before. Why is this happening?
Okay, this is strange. I just got an order for the MUFE HD powder (full-size.) All my samples were there. My point perk was there. My promo code sample bag was there. The MUFE HD powder box was there. I picked up the MUFE box and immediately could tell it was way too light - sure enough it was empty ! My item was not included. I just called the Rouge line and explained to a staff member. She is re-sending the powder, which I appreciate! And I still have my travel size in my purse to use while I wait. But I made a suggestion; I asked if she could report to this to the company. As awful as it is to suggest, I don't see how you could pick up the powder box and not KNOW it was empty. Could someone be stealing products? I'm wondering if I sounded horrible for suggesting it. :-( Good old human error is certainly a possibility. But if there is a pattern of products not reaching customers from a specific warehouse or whatever, that is worth an investigation.
Hi There, I recently signed up and was approved for Sephora's Affiliate Program. The process led me to signing up through LinkShare to get started. The only issue is that I cannot for the life of me find Sephora US or Sephora CA in the program list. Any help would be greatly appreciated. I've only been able to find Sephora AU and I really don't know what I'm doing wrong. Thank you! Danie
Didn't get the 8 piece Party Picks sample in with my order this morning. Called and was not able to modify/add to online order. Once I receive my items/receipt, is it possible to go to store and get sample gift?
Spoiler (Highlight to read) I placed an order and and was told I'd receive a confirmation email for it but its been hours now so I went ahead and replaced the order and same thing, no confirmation email and the items are retained in my basket. I haven't been charged either. Whats the deal? It said on the page after check out that my order is confirmed though. I placed an order and and was told I'd receive a confirmation email for it but its been hours now so I went ahead and replaced the order and same thing, no confirmation email and the items are retained in my basket. I haven't been charged either. Whats the deal? It said on the page after check out that my order is confirmed though.
I recently became a VIB Rouge while buying something in store. It's been about two weeks and my online account isn't reflecting the change and still shows me as a VIB and tells me to spend x amount of money to be upgraded to the Rouge status. Does anyone know how to refresh this or get the status updated?
My order has been cancelled ,they sent me an email saying they were "unable to confirm your payment information" . iam outside the country therefore i cannot call to see what is wrong with my order . money is still deducted from my credit card ,can anyone please help to make the order proceed ?!?! i have used the same credit card with my previous order .
I received a shipment from sephora today, and when I opened the box ,the receipt listed out all the items that I ordered, but what came in the box are totally different. I would really appreciate if someone can contact me..and let me know what to do...
I have been making online orders. So far a couple of my orders have been missing samples and rewards. Today I got a package and it was missing my 250 point reward. The order before that was missing my samples. I'm getting really annoyed that it tells me on my order sheet that I got these items but, I never did. Please help me figure what I need to do to get my points back or something.
Hi, Never thought that I would experience such unlucky case right before Thanksgiving. My order showed delivered at front door at 1pm on Monday but I checked around 2pm didn't find the package. Now I am waiting for UPS investigation resolution-but for God's sake UPS never help. Guys, would you suggest what I shall do? I have no idea how long it is going to take and BTW I need the cosmetics products in my order for thanksgiving!!!!!! Now my mood of Thanksgiving shopping is totally ruined up.
Hi I was wondering if somewhere here can help me. My order came and the wrong item was sent to me. I ordered the hourglass ambient lighting edit and the josie maran perks but I only got a Philosophy Hope in a jar lotion and some samples. Such a weird mix up.
I called in and sent an email but have not received much help so far. It seems to me that the packaging centre needs work for online orders as I have experienced carelessness with the orders I have received thus far this season. To prepare for Christmas I have placed three online orders. The original order I placed was supposed to have been all that was necessary but 11 items were missing from my package and I was forced to re-order losing the 20% VIB discount I had waited for. My 500 pt Urban Decay reward was missing the eye primer sample in the first order and my black with Gold Sephora Clutch was missing entirely from the third order I made. In attempting to deal with the issues I did call in to Customer Service and was disappointed with the attempt at resolution. The agent informed me that he was unable to simply re-ship the items. He stated that we would need to refund and then reorder. I was on the phone for 45 minutes to re-order the missing pieces and we were not able to accomplish this as after he refunded my missing pieces because he could not find the product numbers for the items to reorder them. At this point I had to go as I was late for a party and I found myself re-ordering things online later which caused me to lose the discount. I understand as a company that likely doesn't bother you as you make more but as a customer I was very frustrated. I deal with many online companies and have never had this level of frustration. Please look to Amazon, Indigo or the Gap as shining examples of what a good customer service experience can be. Please also train your staff to provide quick quality care when people take the time to call in. Also if people email please respond. These are simple things that can keep people happy.