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ADDING VIB CARD TO APPLE WALLET
I have an iphone 7 running ios 10.1.1. I have the sephora to go mobile app on my phone. Older versions of ios supported Passbook, my VIB card was added to passbook and it was easy to add coupons from emails (such as the 20% off sale one). Passbook has been replaced with Apple Wallet and my rewards card is no longer listed. The Sephora mobile app is on the list of apps that work with Apple Wallet and I should be able to add my rewards card as well as my sale coupon, but there is no option to. I have tried scanning the barcode from the coupon email, but it will not scan.
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mmengS / NEWCOMER / replied
works!!!!!!!!sososososos nice!!!!!! see post
Holiday Rewards Email
I never received my rewards email on the 2nd, and it's been 4 days now. I am a VIB, and I would like to take the chance to get my $20 off since I didn't opt in for the 20% off sale.    Also, I haven't been receiving emails from sephora since the 17th of November. I checked my account and it says I am subscribed to the emails, so I don't know if sephora just hasn't been sending out emails or something went wrong and I'm not getting them anymore. Please look into this as well because I find it odd that I haven's received anything yet.
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celbee / NEWCOMER / replied
I havent gotten it either and am a VIB! I got other emails from Sephora but this one. see post
STILL HAVEN'T RECEIVED MY BI CODE FOR $15 OFF OF $50 YET
Hey everyone! I'm a beauty insider but haven't received an email or postcard with my promo code yet. Any help would be much appreciated. Thanks million! Quimms
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The Beauty Board 'Tis The Season #Sweepstakes
Come one, come all! Enter for a chance to win the ’Tis The Season Sweepstakes, and you could receive a $1,000 Sephora shopping spree. Plus, ten runner ups will still reap a Sephora Gift Card worth $50 or more. Show us your holiday best—and remember, it’s not only a gift card, it’s an excuse to splurge.   To enter for a chance to win, upload a true-to-you holiday look to The Beauty Board ( http://www.sephora.com/gallery/ ), between 12am Sunday, November 6 to Tuesday, December 6 11:59pm PST. Be sure to tag your photo with at least one product and include #Sweepstakes in the title to be eligible. Luck favors the share-happy, so enter once every day to increase your chances. Winners will be selected randomly from all eligible entries.   See official rules >
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redgem12 / NEWCOMER / replied
i am a cancer survivor i dont have time to upload my pic embarassing ty anyway gll    see post
never receive 20 off 50 coupon code in 2016 as a VIB
Hi, I'm a VIB but so far I haven't received the 20 off 50 code. Please resend to my email address.  Thank you.
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recieved postcard but no email Dec 2
$15 off of $50 email never received.  Can you resend?
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petuniapete / NEWCOMER / replied
Found it:) see post
My in store purchase isn't showing up
I made a purchase yesterday in store and it's not showing in my points or recent purchases. It was a good amount so I would like to get those points. My Rouge card was used, I was able to get the 20%. Thanks.
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lovelipim / NEWCOMER / replied
Only my online orders are shown for me also! And I made several other purchases in-store see post
Have Not Received Loyalty Reward
Like everyone else, I have not received my loyalty reward by email. Ive been a member for awhile now and I am frustrated that I haven't been able to use my discount. I have checked junk and spam folders in my email as well. Can you please assist? Thank you.  
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BEAUTY CONNOISSEUR seprev / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / replied
Hi, I still haven't received my beauty insider discount code either :( see post
Haven't received my BI code for $15 off of $50 yet
Hello! I'm a beauty insider but haven't received an email or postcard with my promo code yet. Any help would be greatly appreciated. Thanks!
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sarahsloth!   I'm so sorry you haven't received the email containing your Holiday Rewards code yet. I'm going to send you a private message shortly to help you ou... see post
NEVER RECIEVED $20 OFF of $50 LOYALTY REWARD IN EMAIL?
I received a mailer stating to check my email December 2nd for my Loyalty Rewards but I never got the email!
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi cupcakesporvida!   I'm so sorry you haven't received the email containing your Holiday Rewards code yet. I'm going to send you a private message shortly to help y... see post
missing item
HI,   I'm missing an item from my order and got lashes that I didn't order in my order.     HELP
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Hi, I've never received my $20 off reward code via email. I'm a VIB
NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi anhvuong!   I'm so sorry you haven't received the email containing your Holiday Rewards code yet. I'm going to send you a private message shortly to help you out!... see post
Need Sephora to Step Up their Mailing Game. Been VIBR for 3 years and they still can't get their mailing system out right.
  DECEMBER  LOYALTY  REWARDS $25 OFF "LOYALTY(?) CARD MISSING. Always have to find out about these VIBR events from scanning the board. If I don't scan, I always miss out on events and receive NO notifications at all. Sephora, you need to step up and fix your mailing system. It's ridiculous that after 3 years I am still having the same issue year after year. 
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Missing Order Update Status
Order # 5347847791 Placed on 12/3/16 should have been received by today. No order status updates seen. 
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hi, if i purchase fake eyelashes in store will a staff member be able to apply them for me?
  just asking because i have an event to go to and i'm in a rush so i wouldnt be able to do the full face makeover that they offer.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi breannaa10!   Yes! If you purchase a pair of lashes in-store, you can ask a cast member to help you apply them. :) see post
How do I add my Beauty Insider/VIB card to my online account?
How do I add my Beauty Insider/VIB card to my online account? I've looked at similar questions here, but everything seems to be responded with a PM.
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jamstarzzzz / NEWCOMER / replied
I need help with this issue as well see post
Missing Item
Hi! I just recently ordered a couple of items but i am missing a mascara, help!
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mikasherman!    Thanks for reaching out to us, and I'm sorry to hear that you were missing an item from your recent order. I'm going to send you a private message... see post
Hi! I never got my BI Loyalty Rewards gift card. Can someone resend please?
NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
 Hi amandaaalam!   Thanks for reaching out to us. I'm so sorry you haven't received the email containing your Holiday Rewards code yet. I'm going to send you a priva... see post
Loyalty reward never received.
Like many other people, I never received an email with my Beauty Insider loyalty card. Any assistance in how I can get my code would be much appreciated!   Thanks, Kristen klnnewman@cox.net
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi klnnewman,   I'm sorry to hear that you haven't received your Holiday Rewards Card email yet! I'm going to send you a private message to further assist you.  see post
I got my holiday rewards post card but no email with the coupon code! Help!
I see a few other people haven't received their holiday coupon email. I received the post card but not the email. Help! 
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mlkuckuk!   I'm sorry to hear that you haven't received your Holiday Rewards Card email yet. I'm going to send you a private message shortly to further assist you... see post
Bobbi To Glow Shimmer Brick Palette
I got my Bobbi Brown shimmer brick palette during the VIB sale but have only used it twice. However, I noticed that there is something about the center brick/brown pigments, especially the bottom most color, that is making it super prone to fall off in tiny chunks. I can actually see pan now with is a bit frustrating considering how pricey it was =( I've attached a few pictures, it didn't photo graph well but you can definitely see a different between the browns vs yellow and the pink.   
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$25 off $50 Rouge Loyalty reward card
Hello, like many other users, I still have not received my loyalty reward card. I have been a VIB Rouge for some time now and would really like to get m rewad... Someone please assist me with this as I would like to get a few Christmas gifts from Sephora before the offer expires... Thank you in advace!!
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi taniavianeeey!   I'm sorry to hear you haven't received your Holiday reward Card yet. I'm going to send you a private message shortly to further assist you. see post
15 off 50
Hi, I was hoping that I could get some help regarding my loyalty rewards card as a beauty insider. Although I have finally gotten in contact with a representative over phone who was able to make a note (?) so I could receive mines, it has not come yet. I would love to receive it so I can make my order today if it is possible at all. If anyone could help me, that would be great. Thank you so much!
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ypants!   I'm so sorry to hear you haven't received your Holiday rewards Card yet! I'm going to send you a private message shortly to help you out. :) see post
I didn't get a code for $25 off $50
I am VIB Rouge and I didn't receive a code for $25 off $50 in the mail or via email.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi thereal19!   I'm sorry to hear you haven't received your Holiday Rewards Card yet! I'm going to send you a private message shortly to further assist you.  see post
$20 off email code
I haven't receive my email code for $20o off yet 
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Diana628!   I'm sorry to hear you haven't received your Holiday Rewards card email yet. I'm going to send you a private message shortly to help you out. :) see post
promo code for Christmas?
Sorry, I just saw the "25 Days of Christmas" promo advertised on the webpage, but now I can't find it again and I can't remember it. Can someone tell me what this was again?
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Derannimer!   Thanks for reaching out to us. The promo code for the 25 Days of Minis promotional offer is 25MINIS. Please note that you must make a minimum purcha... see post
December Loyalty Rewards $15-$25 Off
Hi, I never received the beauty insider email coupon for December-how can I get it?
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BKingsley!   I'm sorry to hear you haven't received your Holiday Rewards Card email yet. I'm going to send you a private message shortly to further assist you! see post