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Samples in my basket?
On my account I selected 3 samples and added them in my basket. Do I get them when I shop in store or online only, and if in store do I have to ask the workers or do they just give them to me?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Fyruz,   Free samples you select online must be included in a merchandise order if you want them to be sent to you in the mail.   You are welcome to ask for s... see post
Did not receive points for my purchase
I'm having a similar issue, I made in a purchase in the Sephora in JCP about a week ago and I still haven't received points even though my card was scanned. Is there any way to get my points on my account?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JackieMaria1029,   I'll send you a message to help you out with this as well! see post
mini makeover
To redeem my complimentary mini makeover, do I need an appointment?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi yazzie31,   15-minute mini makeovers are always complimentary and require no appointment. If you received a voucher for another makeover service (like the complim... see post
Points Missing
Hello, I made an in-store purchase about a week ago but the points have not shown up in my account history. I have the original store receipt. Could you please add them?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi pushat,   Sure, I can add the points for you! I will send you a private message requesting more information so I can help you out with this. see post
Redeem points from receipt
I recently purchased some products from Sephora without using a card. Is there a way to redeem the points from the receipt?
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esshakhanx / NEWCOMER / replied
I'm in the same boat! Some help would be greatly appreciated so I can redeem my points! Thank you!!  see post
cant link my card point. PLEASE HELPPP
Im having the same issue, i registered online but cant seem to link my points  please helpppp
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kixd, I am sending you a private message with more details.    Cheers!  Kevin  see post
Double accounts
Hi, I'm having the same issue as MrsMCook... I just registered my account online, but I have no idea how to link my VIB rouge card to my online account... help please!
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi there, I am sending you a private message to help.    Cheers!  Kevin  see post
Two accounts
I have a VIB card and a seprate online account -- is there a way to combine them?
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MrsMcook,   Sure, I'll send you a message to link your accounts. see post
Beauty Insider Points
Hi, I bought a few items in-store about a month ago, but have yet to receive those points. I gave the cashier my email at the time of purchase. Is there any way I can get those missing points added to my account?
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Viv412,   I can add them to your account! I'll send you a message to help. see post
subtotal vs qualifying spend/points earned
I made an order with a $364  subtotal but my qualifying spend is 299, can this be fixed or is it supposed to be this way? I read somewhere that this could be because I am paying in Canadian dollars? Thank you!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@kimley, you're welcome! :) see post
2 accounts
so my boyfriend... bless his heart bought me some items for my birthday, including flash shipping... however being it was a surprise, he created his own account... is there a way to combine both accounts to mine so I can continue gaining points on this one, and use the flash shipping?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @barbieletdown,   Happy birthday! :) One of our Beauty Advisors will be happy to assist you with this. At your earliest convenience, please contact us via phone a... see post
Can I return items from multiple transactions at once with out a reciept?
I'm fairly new to Sephora, I've only been buying product for 9 months and I've made several transactions over the last couple months (all within 90 days) and I'm just not happy with the product. The items weren't cheap and I bought most of them based on the employee's recommendation. It will be rather embarrassing to return 6 products at once but I really don't want to get stuck with product that I won't use. I would like to return these items on my trip to Sephora this weekend. They all show up on my purchase history but the items were purchased in 3 transactions so I'm not sure how that works. I've made one other return before and had a receipt so there wasn't a problem. I just don't want to be embarrassed when I go if they reject the return.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @lbeener,   I'm so sorry to hear that the items aren't working out for you! I recommend contacting your local store directly for more information regarding their ... see post
Reviews not showing up.
Hello,   I reviewed a couple products earlier this week and they still haven't posted, even after 72-hours. Would you be able to tell me if the posts are still pending? One was for the Boscia Exfoliating Peel Gel and the other was for Formula X nail polish.  Any help or guidance would be greatly appreciated.   Thank you! 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @emmalinez,   I'm so sorry about that! I'll send you a private message with more information after taking a look into this.   Always, Danee see post
Manage Account
Hi. I have one beauty insider card and an online account. Can I combine my online account with my card?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @LizethZ,   I'll be happy to assist you with this. I am sending you a private message now :)   Always, Danee see post
Why don't you ship the goods in my basket to my location?
I have tried a couple of times now to order some 'Makeup Forever' products and each time I try I get the same message ie that Sephora cannot ship the goods I requested to my location.  My location is the UK and you have accommodation for UK deliveries so I am somewhat confused.  Please can you enlighten me?   Tilly's Mum
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @TillysMum,   Unfortunately, the MAKE UP FOR EVER Aqua Creams and the MAKE UP FOR EVER Aqua Rouges cannot be shipped to the UK. We will most likely not be able to... see post
2 Insider Accounts
Hi! Sometime over the years, I've managed to create 2 different beauty insider accounts. One is online, one is a physical card. Is there any possible way to merge them? 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @cheeringdancer,   Yes, of course! I'll send you a private message now to help.   Always, Danee see post
Points not showing up online
I just went to speller this past weekend and used my card and now i am online and it says i don't have any do do i fix that?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @nancydo,   It looks like your Beauty Insider card is not linked to your online account. I can link the two together for you! I am sending you a private message n... see post
Points weren't added into Beauty Account
Hello, I have just made a purchase instore 2 days ago. I have the cashier my email but the point didn't show up in my beauty account as off today. Would someone please help me add those points to my beauty insider account?   Thank you, SunFlower
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @SunFl0wer,   I'll be happy to help! I am sending you a private message to obtain more information!   Always, Danee see post
Missing points
Is there any way to get the points i'm missing? I bought in store two anastasia pomades and the anastasia #12 brush but didn't get the points for them? Does it have to do with the fact that I do not have a beauty insider card I just tell them my email address whenever im in there and they made a mistake? Thanks!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SephorasAustin,   I can send you a message to help you out with this and add the points for you. As long as you provide your email at checkout, the points should ... see post
2 beauty insider
Hi. I have two beauty insider accounts and wanted to combine the two. How can I do that?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I'll send you a message as well! Please check your messages soon! :) see post
adding in store and online points into my account
Hey, so I've made in-store purchases over several months and the cashiers have scanned my beauty insider card but the points are not added to my online account. how can i get my in-store and online points added up?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi teresaleon14,   I can help you add the points or combine your accounts, whatever is necessary! I'll send you a private message requesting more details. see post
Not happy my order was cancelled
I made an online order during the VIB sale and just found out it was cancelled because one product was out of stock. Is there anyway Sephora could reissue a 15% off one time use code so that I could repurchase the items I originally wanted that are IN STOCK? If I would have known my order would have never been shipped out I would have purchased the items in store DURING the VIB sale.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Cybrgrl,   I'm really sorry to hear about the difficulties with this order! I'll take a look at this for you and send you a private message when I have more infor... see post
Exchange Question
I purchased the Guerlain Meteorites compact during the VIB sale however once receiving it I found it doesn't have the same effect as the pearls which I had already tried in store.  Is it possible for me to exchange the compact for the pearls in store while still honouring my 15%?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi njattana,   If you purchased the item online (which I'm assuming you did) and you returned it to us via mail, we wouldn't be able to honor the 15% off if you deci... see post
Connecting Beauty Insider Card to Account
I got a beauty insider card in store a while ago, but on my account online it says I have 0 points, which I know isn't true. Is there a way I can connect the card that I have to my online account?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Shmulia,   Yes, there is a way to combine your accounts! I'll send you a private message requesting more details so I can help you out with this. see post
Canadian orders / points issue
Hi, I was wondering if a mod could take a look at my order history and update the points. I understand if you can't go back more than a certain amount of time, since I should have been keeping track of it and making sure it was the right amount. I didn't even notice until I placed an order a couple weeks ago during the sale.   The dollar spent number doesn't matter, since I'll probably hit Rouge again for next year soon and I only placed one order so far this year anyway.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Studz,   I'll take a look at your account and send you a private message soon! see post
International Shipping
Hi Hi,  I'm currently living in Northern Ireland, Uk and recently tried purchasing the clearogen 3 step system. However, when I tried purchasing, I received a message that the product could not be shipped. I don't understand how that could happen seeing as I'm shipping to the UK just as others who have ordered and received the product. Any help would be much appreciated because I'd rather order through Sephora than any other company. xx 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Madelyn28,   It looks like the Clearogen set currently can't be shipped to the UK - I apologize for the inconvenience! Shipping restrictions are put in place eith... see post
Adding purchased points to my account?
Hello, So I bought some stuff from Sephora a week ago, but I noticed that my cashier forgot to scan my beauty insider account. Is there anyway to get the points added to my account? 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AnnieStasia,   If the points aren't added after the purchase, one of the mods here (or customer service) can add the points for you! I'll send you a private messa... see post
Cannot add birthday gift into my cart
Hi,   I cannot add birthday gift into my cart, can anyone help?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lesleycap,   If you place an order within the two weeks before or after your birthday, you should be prompted to include the birthday gift on the checkout page, a... see post
Can someone delete my urban decay eyeshadow review please?
Can someone delete my urban decay eyeshadow review please?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi bb28,   I can help you out with this! I'm going to send you a private message now so I can assist you. Thanks! see post
Chloé #SephoraMothersDaySweeps on Instagram
Mom, meet Chloé! We’re celebrating Mother’s Day with a special #SephoraMothersDaySweeps, where we’re giving away a small Chloé Baylee Handbag to one lucky Sephora Instagram follower—plus the entire Love Story perfume collection!   From noon May 4th to noon May 5th, enter for a chance to win a bag and perfume set from the French fashion house by posting a sweet and ORIGINAL image of you and your mom on Instagram. Be sure to include the #SephoraMothersDaySweeps in the caption of your image and follow @Sephora on Instagram to be eligible to win.  All valid entries received between noon PDT on May 4 th and noon PDT on May 5 th are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on May 4-5, 2015 for updates.   See official rules here>
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