Hi, I've had numerous orders cancelled recently and gotten no definitive response as to why. Most recently, yesterday I received an email that an order was canceled due to a stock issue, but when I went and re-ordered the items that were still in stock, my order was canceled due to being unverifiable. I have re-ordered that item again and it is still sitting in 'in progress' status from yesterday. Please advise what the issue is here. @JaneanBT @KatieBT
I was curious if it would be possible to transfer my points from one of my accounts to the other one, so I just have one account with points on it? I have one that I've been getting points from in-store purchases (using my VIB card), and another one that I was getting points on through online purchases without realizing my VIB card was sending the points to a different account.
I recently forgot to use my VIB for a expensive purchase. I called customer service, but they said I can only get the points added. I spent over 300 dollars and thought it should count towards my status. How is this fair?
I have a sephora account online with points but I also have an actual card that gets scanned in the store, They are two different accounts though. I'm wondering how or if I can combine the two accounts
Spoiler (Highlight to read) Ever since I have signed up for the sephora rewards card, it has not shown up online. It says that I have no points and that I am still at the beauty insider level but I have a VIB card. This makes it very difficult because I would like to buy online but I dont get to add onto the points. Ever since I have signed up for the sephora rewards card, it has not shown up online. It says that I have no points and that I am still at the beauty insider level but I have a VIB card. This makes it very difficult because I would like to buy online but I dont get to add onto the points.
I sampled a foundation in the Lansing Michigan store and loved it however the name had worn off the bag immediately and i never had a chance to write it down. Does the store keep a list of the products that you are given to sample?
I have a tartlette palette that I purchased in store that I would like to return , I threw away the box and dont have the receipt but the purchase does show in my beauty insider purchases. Is there anyway to still return to a sephora store ?
So I bought the Kat Von D Innerstellar set. It comes with an eyeliner, liquid lipstick, studded lipstick and the Innerstellar pallet. Anyway when I went to open the eyeliner there was no tip! There was nothing there at all. Then I looked at the bottom and realized you had to wind the bottom (I guess) So I started to twist the bottom, but nothing was coming out then the cap just shot off and made a mess, and still no tip/brush to be found. I guess I got a broken/defective one. How do I get it replaced when it came in a set? Or am I just out of luck?
Wow. I'm shocked to see so many people with the same issue I've had both with customer service and shipping items. Someone else here mentioned that when we email regarding issues with our orders we are just met with the same response to "Call in". But when I do I'm put non hold FOREVER and then I'll get disconnected. I have things to do other than stay on hold with a company who doesn't seem to care. After countless calls and emails back and forth I have to resort to posting on a public forum to get any kind of response. I was appalled when I opened up my order and found ONLY samples! No order form and none of my products. And to top things off the samples weren't even the ones I choose even though they still showed they had them in stock. My order was nearly $200. Where is my stuff!? Please give me some kind of answer that isn't about "calling in".
Hi, the same thing happened to me. I just placed my first order online. I received the package today with an item missing from it. I have attempted to call Sephora multiple times and was placed on hold! No one seems to want to respond to me to resolve this issue! I also sent emails to Sephora; they keep telling me to call in. I don't have the time to call in so many times! My order number is: 4301207594. The item missing is the Versace eros perfume.
i just bought some stuff from sephora and the cashier took my VIB account info and putted into the system, but we left the counter for a short while so she could show me some stuff and then i paid. I think she forgot to putted my VIB info in as im looking at my account and the stuff i purchsase a few hour ago isnt being shown. I was wanting to know if theirs any way i can get those points in or no theirs no way?
Hi, I just received my order and upon opening it I immediately noticed that I didn't receive my order receipt in the box and that also missing inside was my tom ford palette and my Sephora concealer. Since I didn't receive the paper I would like to know if those two were going to come in a seperatly shipment or what was going on with my order.
I recently posted that I had not gotten my 15% because I had not received an email with the code at my local store...even when I flashed my rouge card.... To make a story short, the regional manager called me and made it right. He told me he would give me the things I was planning to buy with the 15% off for free along with some freebies. To tell you the truth ladies, I was a bit skeptical but he delivered!!!! I was greeted by the manager at my local store who apologized for my bad experience. She handed over a bag full of goodies including the two full size items I had planned to get. Also, thank you to the girl who emailed me in customer service on the board. You were instrumental in making me happy as a customer
I made a large purchase yesterday, only a few of the items I purchased showed up on my account. I have my reciept as well. My points didnt load until I left the store and got home. How do I add the items that I purchased to the account that arent on there, I should be at least a VIB if not a VIB ROUGE