Hi, so I purchased about $200 during the past week in the Sephora store that I usually went to. The staffs were courteous and responsive, and quite proactive. I used some points to exchange for samples after the purchase, I can't help but notice that all samples I received are only half-full. The half-full samples are as below: Lancome Advanced GÉNIFIQUE Youth Activating Concentrate : 100 points, HALF-FULL. I exchanged for this twice, and noticed both bottles are only half-full. LIVING PROOF Instant Texture Mist deluxe sample (a girl at the cashier offered to give me for a try): HALF-FULL. Tom Ford perfumes samples: HALF-FULL. I asked for two Tom Ford perfumes samples, and the staff was quite courteous and filled two sample bottles immediately. They are half-full. I was wondering whether this is the new sample policy of Sephora? Thanks!
Hi everyone! Okay so I went to my nearest Sephora today which is an hour away! They had a Lancome special at the store today and I figured to have them put on one of their new foundations, Nude Miracle. I told the girl I loved it and would like to purchase it. So she got my shade and I proceeded to check out. I got home and wanted to read up online about it more and noticed she gave me the wrong foundation! she gave me the Teint Idole ultra 24H. So my question to you is, Do I have to return it to the actual Sephora store where I got it or could I possibly return it to my JC Penny Sephora (If they have it?) I would hate to drive a hour away to return it!! What should I do?!
I messaged Candance, but I need this resolved asap. My roommate accepted the Nude face wash that was sent out and UPS charged him 36$! I would like a refund because there is no way I would have wanted this "free" product if it was actually going to cost 36$. Really upset about this.
I recently received the UD feminine palette that was on sale, and found the case bumped like this. The shadows are still intact, but packaging is very important to me when it comes to palettes! Is there a way to fix the bumps? I really wish the palettes in the sales section were better quality.
Hi, I just received my online order and all the samples were missing! The main reason I shop online versus in store is so I can try out new products. And my last order was missing an actual item I purchased. Is this becoming an issue or did I just get unlucky both times?
will the hourglass ambient lighting blush palette become available to anyone besides the the vib rouge members? if it will when should I start looking for it? it is a horrible tease to show something so wonderful and not let me buy it
I wanted to know, if I change my email address temporarily does it affect my beauty insider card? Like it will be a zero balance? I was possibly thinking of using a different email address to order stuff and then change it back right after. How will this affect my Beauty Insider Points?
hi Sephora team, I see that a Canadian order requires a minimum $75 for free shipping and a US order is only a $50 spend. Why is there such a big discrepancy? The prices are already higher on the Canadian site so I fail to understand why I need to spend more on the actual products AND on my overall order to get free shipping. I am tempted to ship to the US and have my friend interoffice to me to save the money. Is there a reason for this difference? Thanks in advance...
Hi! I tried to make an order earlier and tried three times but it said that my card would not go through. When I checked my banking account online, it was charged three times. How can I get my money back to my card? Thanks!
i ordered off sephora a few weeks ago and when my package came i only go one of my samples in the mail. is that supposed to happen because they were the two samples i really wanted to try and hopeful buy the full size at sephora later. point is, am i the only one this happened to and i can i still get my samples.
Hi there, I made a purchase in store a few days ago and I think the sales associate forgot to put in my beauty insider information. I didn't get any points from the transaction and it isn't showing up in my "recently purchased" section when I login online. Is there a way to get points for this purchase?
Hi, I just received an order from sephora today and its a total disaster. The order included: Briogeo Green Tea Shampoo Briogeo Deep conditioning mask REN Rediscover Radiance Kit PMD No Makeup Foundation Serum Deluxe Sample The bottle of shampoo is completely empty as it has spilled entirely within the package. Every single thing in the package is drenched in shampoo, to the point that the boxes, package, receipt are soaked and falling apart, shampoo leaking into everything and out of the package. The cloth that is included with the REN skincare kit is also soaked in shampoo. I don't live near any sephora store, and the package and return label are completely unusable. (I can attach pictures if needed). Please advice. Thanks you very much for your time and support.
I did not receive my free samples along with my purchase when I specifically ordered online just so I could get these samples. Had I known this, I would not have ordered online and saved myself some duties and taxes. I am SO disappointed and angry.
I received my Sephora order today, and 2 of my 3 samples were not included I specifically order my items online instead of going to the store so I can try these free samples. What's going on? I'm very disappointed.
Hi, so yesterday I went to sephora and bought some items. I thought I used my beauty insider card but the cashier was very flustered about something and asked for my email instead, I should have made vib yesterday! I only realized after I left that I didn't get anything for being vib or even get told that I moved up. I checked my account today and the purchases and points aren't there! Someone please help! I still have the recipt and everything. I don't have another Sephora account either
Hi, I think i may have 2 beauty insider's account. My online account does not show my recent purchase, other then my online purchase. I"ve recently purchased something at the sephora store, using my VIB card. The points on my VIB card does not match that stated on my account online. Please advise.