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How Can I Get the VIB Rouge B'day Gift Shipped...A month after b'day ;/
Silly me- in taking a mini hiatus from my makeup (*cough* Sephora *cough*) addiction, I forget to stop in store to pick up the NARS birthday gift last month.  I have placed 2 orders during the VIB sale and for the life of me can't figure out how to get the b'day included in my orders.   Arrrrg!   Any suggestions?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi citigirl22,   If your birthday was last month you are probably just outside of the time frame to redeem the birthday gift, the gift can be redeemed in the two wee... see post
VIB member
Do you have to re qualify to be a VIB member?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Meggann,   Once you reach VIB status, you will remain a VIB for the remainder of the calendar year and all of next year. So, if you qualified today, you would be ... see post
SiJCO Customer Service Issues?
I swear it seems like i have just gotten really let down by my local SiJCP lately. Which has made me sad. I went in yesterday, with all intenetions of spending the $200 that I had alloted for the sale. I was honestly the ONLY person inside the store. Other than 2 SA's, That is it. I wanted to invest in some skincare ( i am tired of using up my samples lol ) and also look for a new eye shadow pallate to replace me Naked that i have been using forever. Not only did I get zero help from either of the SAs while i was in there, ( they were too busy putting on their makeup since it was almost closing time. One of them had a date and she actually should have been gone 30 minutes before. I learned all of this by walking around ) but when I tried to ask questions about the Boscia luminizing mask, i got zero help, as in she WALKED AWAY when i asked about it. I ended up walking out and spending exactly $6 on lip balm. That was it. Has anyone else had anything like this happen? I guess my irritation is coming from this is the exact same store that I have to call CS in order to get my points added because for whatever reason, they either only partially show up, or don't show up at all. And when i do that, if i don't have my reciept, I end up only getting the points, and not the $$ amount spend, which would push me closer to rouge. Hence why i went and cashed in all my points a couple of weeks ago.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Tracib1981,   I'm sorry to hear about your experience at the store! I'll send you a private message to assist you further with this. see post
Did not receive VIB (or VIB Rouge) requalification welcome packet
Hello!   I just requalified for VIB for 2016 in store this past week and did not receive my VIB welcome package.  I did not receive it via email either.  Could you please make sure it gets sent to me?   I also never received my VIB Rouge welcome package when I first qualified for Rouge at the end of 2014.  My store was out of them, and it was not available when I made an online order either.  I am not sure if there is something wrong with my account, since it has happened twice now?   Thanks!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi roseps135,   I can take a look at this for you - I'll send you a private message with more information! Generally speaking, you can pick up the Welcome Kit in sto... see post
Order already delivered to the wrong place. What can I do?
My order was delivered to the wrong house by OnTrac three days ago. I didn't find out until now b/c OnTrac online tracking wasn't working. Can I do ANYTHING? My insider beauty bonus (Nars lip pencils!!!!) was in there.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi EvieEJN,   Sorry for the delay in getting to your post! It looks like you were already assisted with this issue via phone - please let us know if that's not the c... see post
unsuccessful authorization
Hello, my order was cancelled, because of "unsuccessful authorization". I wanted to know if they have refund the money back to my credit card ? What am I supposed to do, for my order to be shipped ? Am I supposed to reorder again ? Before I reorder I just wanna make sure that no money was taken off my credit card from the first order, as it had been cancelled.  thank you for your answer
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @vans1612,   I am going to send you a message to provide you with more information regarding your recent order!   Best, Danee see post
VIB Rouge April 2015 Sale Invitation ???
I did not receive an invitation (snail-mail or email) for the Spring sale. I seareched online for the dates at the beginning of the month but there was no info. I found out the sale started a week ago when I randomly visited my local store. I missed the private VIB rouge event, and much of what I wanted is now sold out. I received weekly Sephora emails, but nothing regarding this sale. Is there a reason? For years, I have received invitations in the mail and online, as well as online reminders during the sales  
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @bibilara,   I'm so sorry you haven't received an email regarding the Love Note Promotion. Please visit the following link to view more information regarding this... see post
Missing points
Hi, I signed up in store today for the Beauty Insider program. The clerk told me I had 55 points because of my purchase, but I don't see any points in my account.  Help!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @CeilPink,   It sounds like your Beauty Insider card is not linked to your online account. I'll be happy to look into this for you. I'm sending you a private mess... see post
Merge Accounts
I created an account and it says I have zero points in it. I went to the store and they found out they spelled the email incorrectly so all the points are under that wrong email. Can you merge the accounts together and fix my email? Thank you.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Stephanieel,   I'll be happy to assist you with this :) I'm sending you a message to gather more information.   Best, Danee see post
About unsuccessful authrization
I've tried to purchase with my debit card for three times during these days, but the status always turn to "unsuccessful authorization", it's said that the information I provided is not match to the card, but I'm pretty sure what I've entered was right. I don't know why it's keep happening even after I tried to pay with another card.  
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Normaz,   I'll be happy to look into this for you. I'm going to send you a private message to assist you further!   Best, Danee see post
Lipstick hasn't arrived, tracking number doesn't work
I ordered a lipstick at a store, on the 12th. I haven't gotten it yet though. I checked on my account to track it however the tracking number doesn't seems to leed anywhere? How do I know if it's on its way or not?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Chelito3,   I'm so sorry you haven't received your package yet! I'm going to send you a private message to provide you with more information.   Best, Danee... see post
Linking VIB Card to my online account?
Hello, I'm hoping someone can tell me how I link my VIB card to my online account so I can take advantage of the sale and receive the points? Thank you!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SamanthaHelem,   Sure! I can help you with this. I'll send you a private message requesting more information so I can combine your accounts. see post
Hello. I need to merge two accounts please.
My email address was spelled incorrectly in the store so all of my points are now under that email.  I am also not receiving emails due to this. I created an account under my correct email not knowing that the misspelled email was the problem.  I need them merged and to have my correct email please. 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JessicaPomar,   I'll take a look at your accounts and merge them together. I'll send you a private message shortly! see post
points arent getting added
A couple of days ago I purchased some items in the store at Sephora but the points were never added. Can someone help with this? 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi harveygirl,   Sure! I can help you with this! I'll send you a private message about your points. see post
link my vib card
hi,I can't link my VIB card to my account,can you help me link my card to my account,thank you!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi yazhizhao,   I can help you out with this! I will send you a private message requesting more information. see post
how can i combine my beauty card with the online account?
I have just opened a online account and I want to connect it with my beauty card get in store. But I don't remember if I have regestered or not. how can I combine my beauty card point with the online account?  
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi qieqie,   I can link your accounts for you - I'll send you a private message requesting more information! see post
Electronic receipt not delivered for in-store purchase
I did not receive the electronic receipt for an in-store purchase and I didn't take a paper copy because I had requested it via email. How can a I get a re-print of the receipt for this transaction? 
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BEAUTY BUFF pinkwine11 / BEAUTY BUFF BEAUTY BUFF / replied
I called the store and spoke to the Store Director. She explained that it is not possible to re-print a receipt. However, since I used my Beauty Insider card while makin... see post
LINKING ACCOUNTS!!
I want to take advantage of the sale but my accounts aren't linked.. HELP!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi denisetaher,   I would be happy to link up your accounts for you! I'm going to send you a private message now so I can assist you! Thanks! see post
Cancelled online orders
I ordered foundation a few hours ago - using my card in file, to be mailed in a business address that I've used before. Minutes later, I get an email that my order was cancelled for my security -- because Sephora couldn't verify the billing address. If the card is on file -- and have been used for previous purchases -- I don't get why the billing address can't be "verified".   There was also an instance last Black Friday that my whole order has been cancelled because one or two items were sold out. It's annoying that Sephora has to cancel the whole order - instead of sending the rest and giving me a partial refund on whatever's sold out.
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi coloures,   I'm so sorry your order was cancelled! I'm going to send you a private message now so I can look into this in more detail for you. Thank you! see post
Lost Package
Hi!   I placed an order at April 6. And I used the 10% welcome VIB code. It's like the most expensive order I every made. But the UPS lost it!!!!I file a lost package claim at April 8, they said I have to wait 8 days. Now they get me an positive results saying the package was delivered at the front door. This is really ridiculous!!I already ask all my neighbors and they didn't see it. They UPS driver didn't even contact me!!!I contact the customer service yesterday they say they will start an investigation. Another 8 days!!! All I want was my package or the refund. If they can't find the package or give an refund. I'll never shop at Sephora again!!. I mean it!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi enienne,    I'm so sorry to hear about that! I'm going to send you a private message to see if there's anything I can do to further assist you. Thanks! see post
VIB sale april 2015 question
I recently made a purchase in-store and used the VIB 10% coupon card. The cashier didn't scan my BI card because she said it wasn't necessary because I had the coupon card. Is this correct? I usually buy online during the sales so this was my first time buying in-store during the sale and I wanted to make sure my points/$ amount shows up on my account because this purchase would push me to next level to become a VIB member! Please advise, thank you! 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Auramei,   I am sending you a message to provide you with your account information :)   Regards, Danee see post
Linking insider card to account
My account says I have 0 points; could I get help merging my account and my beauty insider card?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi cathyyy4,   I'll send you a private message requesting more information so I can help you out with this! see post
STATUS: Unsuccessful Authorization
Hi, my order status says "STATUS: Unsuccessful Authorization", but I had an email confirming my order, what should I do now?
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BEAUTY PRO teenageparasite / BEAUTY PRO BEAUTY PRO / replied
Have you tried calling them to see why ?? Or call your ccc to confirm why and or if it went through ?? see post
VIB sale - bring a friend?
Hi, I was hoping someone could help me answer a quick question.   For this current VIB sale, can you bring a friend to share your 15% off during the entire sale? For example, can I bring a friend to use my coupon tomorrow (Saturday)?   The coupon I got in the mail is kind of confusing and I am not sure if sharing with a friend was limited to one day (Thursday) for the VIBs.   Thanks!
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi glamgrungexx, I responded to your private message! :) -Laura see post
Help with points
Hi, can someone help add on the points I am missing from the CAD to US conversion? Thank you! 
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi truuu, I can help you! I'll send you a message to get your info. :) -Laura see post
Online checkout--paying with egiftcard only.
I'm trying to checkout online and pay my entire order with an egiftcard. I enter the card number and pin and hit apply and my order total goes to 0.00--no problems. But when I click Continue, it says I have to enter credit card info. I don't have a credit card and I don't want to borrow someone's card and pay them back if I already have a egiftcard that I could already use. Any help and advice would be really appreciated!  --Independent Make up Lover who Don't Need No Credit Card 
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Glad you figured it out Terry! :) -Laura see post
BI account doesnt show my in-store purchases
I create beauty insider account online but it didnt show any of my in-store purchases. The cashier in store told me I have lots of points in this account but why i dont see any online
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Chosielee,   It sounds like we need to merge your accounts together! I'm sending you a message to help out. see post
Adding an item to an unshipped existing order?
Not sure if I can do this, but is it possible for me to add an item to a previous order that hasn't been shipped yet to avoid additional shipping charges? Thanks!
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Likus,   In reviewing your order, it has already shipped out, you should be receiving an email confirmation shortly. Once an order has been placed, we are unable ... see post
Hi, can I get help linking my beauty insider card to my online account? Thanks!
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lucylaird,   I'm sending you a message to link up your accounts! see post
Online account
Hi, yesterday I contact you on your facebook about a missing item in my recent purchase. I was told I will get a gift card, but I will no longer able to purchase online. This really shock me!!! I know I made several orders during this 15% off promotion period, but that is because you only permitted to use up to 2 gift cards while my boyfriends sent me a lot of gift cards as gift but they're all in $100 amount. But I need to bought a lot for my friends, for my parents and I do not want to use money from my pocket. I really do not care about the free samples. If you think I get a lot, I can return them to you!!! Also, because I usually spent more than $1,000 on sephora, I sometimes return items because they are not suitable for me, because I found better price at other places. But I do not return every week!!! I only contact the customer service about three times, that is because I returned by mail about after about 3 months, I still didn't get my refund. And two times about the missing package or missing item, all of these are out of my control!!!   Now I can't order online, which is unreasonable for me! The store is really far away from my home and I have no car to go there very often!!!    
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