I usually order from sephora.com when I really like a sample. From last month to this may, I placed more than 20 orders, and half of them came with wrong samples that I didn't choose! I know sometimes samples are out of stock and they replace one of 3 samples to another. I was ok with that when it happened sometimes. But half of more than 20 orders are not "sometimes"!!! I am mad now since I got two wrong samples again today! I really wanted to receive Dr.Brandt Skincare Oxygen mask and placed two orders for it, but I never got it! I called Sephora today to complain, because me getting wrong samples is not second or third time, it happens almost in every 3 orders. But the assistant said that she cannot do anything for me and that was it!! I'm so disappointed to Sephora costumer service.
Hi! I'm missing points from an in-store purchase last Friday. The salesperson looked up my Beauty Insider account and even added my phone number to it but the points earned don't show in in my online account and neither does the purchase in general. I emailed support but haven't heard back. Is this normal? I generally purchase online. Help? Thanks! Cassie
Hi. After I made the purchase I realized that my payment authorization is unsuccessful. I've pm'ed some admins and was informed about this issue and that I will get the money back. Today (May 5th) I haven't gotten the money back into my account. How long do I have to wait?
Hi, my order says unsuccessful authorization, I would like to know what is going on? And if it has been cancelled I want my money back as it has already been taken. I ordered few products 2days ago, and when I checked my bank account today, the amount of payment was paid properly, however, my status is "Unsuccessful Authorization".
Made a purchase order online through a friend last May 1. I got excited when I received a notification that my order was being processed only to find out that my order was cancelled shortly after. Checked the credit card company and they said I had already charged by Sephora. I sent them several emails and sent them messages thru their "contact us" page. NOT A SINGLE REPLY. This is very distresing especially since I need my order to come through before May 9. I need some kind of assurance that this issue is being addressed somehow especially since my bank is now requesting a certificate of "declined or cancelled" order from Sephora. Despite what happened to my first order, I decided to do another purchase using PayPal just to be sure that my order new order wouldn't get botched. I even paid for FLASH shipping just so I can get the items on time. I still haven't received any confirmation that my items have been shipped. I'm really stressed especially with what happened of my first order and it's already May 4! I really need the items to arrive before May 9 especially since my friend who's suppose to receive the package will be leaving the country May 9!!! SEPHORA please do something about this!
order no.. one is in progress and other two showing unsuccessful authorization. im from india. but my shipping address placed in order is of usa and canada. please need urgent help as the total order is for more than 800$
Hi, I made a fragrance purchase at the Sephora store, but my Beauty Insider points were not added to my account. The last time I bought a fragrance, the points were uploaded and the triple points were added 24 hours later, but this time, nothing was added. Please help!
So I have been in contact with Customer Service for the last 3-4 days. And am getting so frustrated with them. My issue is that I have a Cdn Gift Card and I already know you cannot use it on the Cdn site. So I want to go through the US site and order stuff and use my gift card. The problem I am having is that even though I change the site to US from the bottom of the page where it says "Now Shopping" and go to checkout it reverts automatically back to Cdn and even if I click "US Checkout"...when it goes to the page to fill out your address it again goes back to Cdn. I have been told several times by Customer Service to use the "Now Shopping" option at the bottom of the page to change it and also click "US Checkout" which I did many, many times. I was also asked to clear all my cookies and try another browser. I did that and also tried 2 different browsers and still I am getting the same results. Customer Service keeps repeating the same information to me with different people responding to my issue and I have to respond back saying I have already done this and one rep said if none of it works they will request an IT Team person to look into it. I asked that they put in the request after I tried things for 3 days and I get a reply saying to try "Now Shopping" etc again. I am so frustrated and keep reiterating to them I want to order ASAP since Mother's Day is right around the corner. I don't know how to get through to Customer Service and put my order through the US. Anyone have the same issues??? Ugh!!!
So this doesn't apply to sephora. But I keep trying to make an online order and they keep getting cancelled. I can't seem to figure it out, and the website's CS takes forever to reply to emails. I tried 3 different cards, and my billing address, card info is all correct. I think it may have something to do with my middle initial in my name. I put it correctly in the cardholder's portion but in the billing name and address there is nowhere to put a middle initial. Could this be messing up my orders? If anyone has any idea why this keeps happening, I would appreciate the advice. Thanks!
I am getting SO frustrated. I placed two orders during the VIB sale. One order was fine, aside from an item that leaked. It was promptly replaced. My second order was a complete mess - about half the items were missing, and it included several items that I didn't order. I've sent e-mails and messages through the customer service fillable form, but have gotten absolutely zero response. Not even a "we're working on it." It has been over a week since I first identified the issue. Is there anything you can do to get customer service to respond to me? I've been a loyal Sephora customer for years and have never had an issue with an order before now.
I got an email earlier today regarding my Play! subscription and my credit card being declined and that I should contact customer service. If I've already updated my payment information in my sephora account to a valid credit card do I still need to call customer service??
I thought signing up with my current email on here would let me pair my card or something, I've been using it for awhile and I know I have a lot of points but is it impossible for me to access them without knowing my old email? It was 3 years ago and I have no idea what it would be
Hello, I am a subscriber to Play! by Sephora, and recently received my April box. The description on the website says the box is supposed to come with a collectible bag, but I did not receive a bag. Could you please send me the bag or other type of credit? Thank you very much for your assistance. Michelle
I requalified for Rouge last year and still have not received my gift. In store I have been told they wouldn't be revived until April ( still waiting). They finally appear online, but I am unable to add to my cart. Please advise. Thanks!
I got my VIB card in store almost a month ago and it still is not showing up on my online sephora account. My 30 days is almost up and I want to be able to use my 10% off code, can anyone help me please?
I've gotten two emails today. One telling me that the Rainforest of the Sea™ Skin Twinkle Lighting Palette is "back in stock". I got that email at 3 am. I was up and went directly to the site and it was still displaying "not in stock". Then this morning I got an email telling me about the great new 100 point rewards. I went to the sephora site and there are no new rewards. They are the same rewards that they've had for the last month. Why am I getting these emails with bogus information? Am I the only one?
Anyone else having trouble when wanting to checkout as US and it reverts back to Canadian? I have a US address that I can use even though I live in Canada. But every time I either change it to US at the bottom of the page and even click "US Checkout" and the page that comes up to insert your address and stuff, it goes right back to Canadian. Anyone else having issues with this who are in Canada and want to check out as US? I have a gift card that I know I can use on the US checkout. Please help!
I'm trying to place an order on sephora, but I cannot click to enter in my information under billing. I've tried it during different times, different days, and on different browsers. Specifically it wont let me enter my State/Region or City. A little red circle with a slash through it appears when I hover my cursor over it. The boxes are greyed out and say "Enter Zip First" despite it being entered already. Thank you for your help!
Status of my recent order is unsuccessful authorization, could some one tell me what has happened?
I paid the order by Discover card, is that mean Discover is not acceptable? What should I do now?
Thanks for any help!