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Bare Minerals lip liner shades mixed up?
I was just looking at this product and I think the swatches for Graphic and 100% might be mixed up based on the color descriptions. Just wanted to give you a heads up that they appear mixed up. 100% is supposed to be cherry red but the swatch looks like it's actually Graphic (blackberry).  http://www.sephora.com/statement-under-over-lip-liner-P420409?skuId=1945195&om_mmc=ppc-GG_381463959_...  
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi pixiedust2,   Thanks for reporting this! I'll forward this to the appropriate department so they can double check the swatches and color descriptions!   Alway... see post
Why are the reviews on the products disappearing?
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @jaxteller,    Sorry that you aren't able to see reviews! This has been reported and we are currently working on this.    Best, Mali see post
GlamGlow Deluxe Sample Unusable
Hello.   I just opened my GlamGlow SuperMud deluxe sample that came with the GlamGlow VIB/Rouge bonus offer promo. When I opened it, it seemed as if there were fibers in the mud. I took a picture, but I can't attach it here while using my phone.    I was so excited to use it, I'm dissapointed.    Regards Brandi
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @bharvey,    Sorry to hear about this! I'll send you a private message to further assist you.    Best, Mali see post
benefit kit
I found a product online that I would like to purchase as a gift for someone. I'd like to be able to go to a store and see it, but the website won't let me enter my postal code; I can only enter numbers and not alphabets.   This is the product: http://www.sephora.com/give-me-some-nude-lip-P417992?skuId=1923226&icid2=products%20grid 417992    I just want to know if the locations near me have this or if I will have to order it online.    Thank you in advance!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@sunbul4, based on the screenshot you've provided, it looks like you're currently on our Canadian website and I'm sorry if you're still having trouble entering your post... see post
Shipping time is unsatisfactory
I%27m disappointed with the shipping time.  I ordered on 5%2F23 and the order was just shipped. I won%27t order any longer because I can place the same order elsewhere and have it arrive in 2-3 business days.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi danitask,   I'm so sorry for the delay! I'm going to send you a PM to assist you with this.   Always, Danee see post
Where's my stuff????
I placed a large order a week ago and it's still in progress. I was told it would take 1-3 business days to process but it's far exceeded that now and all Sephora can tell me is there are "processing delays". What kind of company runs their business like this? Don't guarantee a delivery if you can't even get it processed and shipped out. This is the last time I buy from Sephora. 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi 250098th,   I'm so sorry for the delay receiving your order! I will send you a private message to assist you further.   Always, Danee see post
Delayed Order
I am a VIB Rouge member, and I placed an order on May 20. It's been a week, and I have yet to recieve my order or any confirmation of its shipment. Trying to get makeup this way is supposed to be more convient, but obviously this 2-day shipping isn't true.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ebghartman,   I'm truly sorry to hear you have not yet received your order! I'll take a look at your order then send you a pm to assist you further.   Always,... see post
returning item with email confirmation/ order statement online
Hey, i wanted to return one of my items i have bought online and i cannot find that order slip, can i show the order statement on my phone that i have in my sephora account on the site? Or could i have the email confirmation?   I would like to not have to print it out since that would require me to go and print it out at a store, but if i have to, i would do it :/
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BEAUTY MAVEN Tamiraq / BEAUTY MAVEN BEAUTY MAVEN / replied
thank you :) see post
I need to update to Flash Shipping by cancelling an order.
Hi!   I just placed an order with the Flash Shipping Checked, but it did not update during payment! I wanted the flash shipping and updated my shipping requirements, but I still got charged 5.95$ per order instead of the 10$ for the year!   I would really appreciate it if you could help me out with this technical glitch? so that I don't have to place my order again and can keep ordering stuff from the website?    Thank you, Samu  
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Samudyatha,   I'll look into this for you then send you a private message to assist you further!   Always, Danee see post
t Summer sale?
Hi, It says in the list that the sephora give me some lip and liner set is available on sale for $30, however when I click to buy it I am told that the product does not exist ( http://www.sephora.com/product/productNotCarried.jsp ). I am really disappointed because I really want to buy this set. It's the second product in the third row of the sale page. Is it a mistake that it's there? Or can I get a link to purchase this sent. Thanks in advance!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi melanieclairexo,   I'm so sorry for the confusion! Regretfully, this set is no longer available on our website and it doesn't look like we will be restocking it. ... see post
I recently purchase from Sephora JcPenney online, how can I add my point to my BI? Thank you
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @ssayra82,    I'll send you a private message shortly! Please check your inbox momentarily.    Best, Mali   see post
Order still pending
I submitted a large order on Tuesday for 3 day Rouge shipping. It's Friday and the order says it's still pending and my credit card has not been charged. I was hoping to get the items within a week because of the holiday Monday (even though I should've gotten them earlier) Anyone else having this problem??
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250098tln / NEWCOMER / replied
 I placed a large order a week ago and it's still "in progress" even though it was supposed to have shipped within 1-2 business days. This is the worst experience ever a... see post
Looks like Flash 2-WEEK shipping is back in effect
 Usually I don't even mind if free shipping takes more than 2 days, but Sephora should just be upfront about it and say that it will take longer. For my most recent order, I got a confirmation that it had shipped on 5/23 and a projected delivery of 5/25—I have a screenshot of that. But now it's 5/26 and the tracker says the order hasn't even arrived at the UPS facility yet! I actually googled "UPS on strike" to see if there was a problem there. Nope. This is not the first time this has happened to me, and I see that it's been mentioned by a lot of other people, too. A short email saying, "We're sorry, your order has been delayed" would be preferable to promising "2-day" shipping that takes over a week. Be honest: Promising something you can't deliver just creates ill will.  
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Broo127, I'm sorry for the delay! I will look into this for you and send you a message with more information. see post
Affiliate Registration
Hi.  I have successfully registered with Rakuten LinkShare.  However, I cannot find SEPHORA for USA.  Please help.  Thank you.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I sent you a private message on BeautyTalk. You can click on the envelope in your profile box or from your profile page, see post
is there anything that can be done for missing samples?
Hi I was just wondering if theres anything that can be done for missing samples? I totally understand if nothing can be done as they are a privilege to receive but its my fav reason to shop online!
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bhavbrar / NEWCOMER / replied
thanks Mali! see post
AT WHAT POINT IS SEPHORA GOING TO ACTUALLY ADDRESS THE FACT THAT SHOPPERS CAN NO LONGER SEE PRODUCT REVIEWS?
CLEARING COOKIES, CACHE, AND USING A DIFFERENT BROWSER ARE NOT WORKING, NOR ARE THEY THE SOLUTION TO THIS MAJOR PROBLEM.   There are multiple conversations on this issue and there has yet to be any sort of update on how the company's tech/web team is addressing it. Sephora employees continue to give the generic "we recently updated our site, please clear you cookies, etc." That is clearly not fixing the issue for the millions of costumers using Apple mobile devices, tablets, and Safari browsers. Suggesting that we use different devices/browsers is unacceptable. The site and all of its functionally should be working and accessible on all devices. This all seems very suspicious. And as someone who spends thousands of dollars every year at Sephora, I will not be buying any products goink forward unless it's something I've already used and can attest to. Without seeing reviews, I have no way of knowing if Sephora's product claims are true. 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Em23304,    Sorry for the frustration! We have reported the issue and we are working on it.   Best, Mali see post
Help with linking an in-store purchase to online account
Hello   Can someone help me with linking a purchase in store to reflect it online (ie not showing up in purchases/beauty bag)?   Thanks! 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @yiibee,    I would be happy to help you with this! :) I'll send you a private message. Thank you.   Best, Mali  see post
Change birth date
Hi, is there a way to change my birth date from June 23 to May 23? I don't see a way to edit that in my profile. 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Missy101709, I have updated that for you :) see post
Status: Unsuccessful Authorization
My order says unsuccessful authorization, it has been cancelled but when I checked the account balance of my MasterCard, I found that Sephora took my $118.83. What is going on? Can I get my money back? Plz help me
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Sorry for the confusion! I will send you a message with more information.  see post
Linking VIB account
Hi I need to link my VIB account to my online account.   Not sure wht information you need to do so.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ehi0408, I will send you a message to help with this. :) see post
My package said DELIVERED AT MAILBOX, BUT THERE WAS NOTHING THERE
This has been my worst experience with SEPHORA ! I placed an order and was missing an item. they sent me the item i was missing. i tracked it and said it was delivered in my mail box,but there was nothing there.. i already asked my neighbors and no one seen the mail man leave a package. Ive called sephora and they just give me the run around and cant seem to want to help me. I also emailed them and they sent me a message saying the tracking shows it was delivered and they hope im enjoying my product, how can i enjoy my product if i havent recieved it..HELP !! HAS ANYONE HAD THIS ISSUE IM NOT SURE WHAT TO DO FROM THIS POINT
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SPECIAL GUEST Mrsgt213 / SPECIAL GUEST SPECIAL GUEST / replied
This has to be my worst expirience shopping online with sephora. I understand sephora reps are busy but its totally unfair that Ive already paid for something that i hav... see post
VIB Rouge order placed May 18. As of May 23, still "in process". I request help with this. Needed order for a trip, very disappointed.
Hello. I placed an order Thursday, May 18 with my Rouge account. The order would have shipped out Friday the 19th with the flash 2 day shipping.   With that in mind, my order should have been shipped and delivered by today, May 23, but status is still "in progress". I request assistance with this, as I am very disappointed with Sephora and its Rouge program. I've been understanding in the past with other issues and rarely have a problem, but is unacceptable that order hasn't even being shipped yet as of May 23. Thank you kindly for your assistance.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @RainbowFace,   I'll send you a PM shortly to further assist you with this. :) see post
Order with 2-day flash shipping takes over one week for delivery
I placed an order on May 15 at 9:30 a.m. PT and selected Flash 2-day shipping.  I did not receive any notifications that my order contained hazmat items that required ground shipping.  My order did not ship until Sunday, May 21 and is scheduled to arrive sometime today.  I never received any notifications about delays involving my products or general shipping issues.  The only information I received was through the VIB Rouge line, which involved me calling to ask why my package hadn't been shipped.  The support person was helpful in that he said there were issues at the warehouse, but could not provide me with an estimate of when my products were shipped.   Did anyone else experience similar delays? I feel like the majority of my orders with flash shipping arrive 1-2 days late, but I am bothered that I'm a VIB Rouge, spend thousands of dollars at Sephora, and I waited a week without any contact from the company regarding the delay.  I receive e-mails regarding backordered or delayed items from other companies all the time.  I just feel like this is another example of the declining customer service at Sephora.
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BEAUTY MAVEN rubythursday / BEAUTY MAVEN BEAUTY MAVEN / replied
Hi Nikko,   Thank you for your reply.  According to my order, none of the items were identified as hazmat.  Therefore, I am struggling to understand the extremely long... see post
I ordered an item and it hasn't shipped yet.
I ordered a couple of things on the weekend and it still has not shipped. I always get my items shipped the same day or the next day at the latest. Can I get an update?
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BEAUTY MAVEN rubythursday / BEAUTY MAVEN BEAUTY MAVEN / replied
I had the same issue, only I placed my order over a week ago. I am getting increasingly frustrated with Sephora's false promise of 2 day shipping. see post
Order Status: Unsuccessful Authorization
Hi, I'm encountering a "Unsuccessful Authorization" order status.   Please help as I had thought the order would have been processed by now.   Thanks!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Amethirteen, I will send you a message to help. see post
Got the wrong package!
So so so upset. I timed my order so I could receive it in time for a gift. I wouldn't have bought it online if I knew this would happen! So frustrated. This usually never happens. I'm a VIB so I was excited to use my free 2-day shipping. I get my box, and it's not even mine! They completely mispackaged it, and now I have a stranger's makeup.   Now I have to go through the hassle of  1. Returning the package 2. Apologizing for a belated gift 3. Waiting until my package comes   What's worse, is that the stranger's makeup was also a bday gift! I can tell because in their notes they have a bday note.   On that note, I'm also super unhappy that a stranger most likely received my full name and full address. :/ 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi  makeupppppppppp,   I'm so sorry to hear you received the incorrect package and for the inconvenience this has caused you! I'm sending you a PM now to assist yo... see post
Birthday Change
While I was setting up my account the connection got messed up and the wrong date was set as my birthday. Is it possible to change it to July 10, 1999?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi khamilton710,   I've updated your birthday to July 10th for you :)   Always, Danee see post
I got a defective product is it possible to get sent a new one?
I bought the ABH Nichole Guerriero palette and it seems to be leaking some kind of liquid. Is it possible to get a new one sent to me? I don't have a Sephora near me and I really wish to keep using this product because it's so beautiful but there is something clearly wrong with it. 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi addisk47,   I'm sorry to hear about the palette you received! I'll take a look at your order then send you a PM to assist you further.   Always, Danee see post
vib rouge
hi I have vib rouge card and I just made online account the problem is I have no idea how to link my account and my card help me plz
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @pej09031,   I'll send you a pm to help you out with this :) see post
order cancellation
Hello, can i please cancel the order that I made.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi noorabdul,   I'll check the status of your order then send you a PM to assist you :)   Always, Danee see post