Wanting to stock up on some items at the Sephora Galleria store in Houston, I tried to return the Sephora Favorites Customized skicare set because all of the Ole Henriksen serums (0.33 oz) had leaked during shipping. The cashier said that she couldn't do it because the smallest size they carry was 1 oz and the ones I brought were online exclusive. Her last statement was not true because the store, as confirmed by sales associates, had previously carried the 0.33 OH serum along with other Sephora Customized Skicare set options, but today they were out of the serum. I had to explain to her that the serum was not exclusive and that she should scan the bag, and then each of the products individually to process the return of $25. I even explained to her that online,when you put each item of the set in cart, it costs $20 but at checkout it shows as $25. She kept rambling on how the receipt was wrong. Tired of arguing with such an incompetent employee, I drove 30 miles to a different store where they processed my return with no problems whatsoever or questioning my intelligence Please educate your employees on not insulting customers' intelligence by arguing due to employees' own ignorance.
Hello, I returned a 250 point item that I had purchased on line to the ridgedale MN store. I was told I would be refunded my 250 points and I haven't received the points. What can I do? Thanks for your help with this!
I was at the Rouge event this morning and bought quite a bit of things, one of which was for my boyfriend and upon inspecting it at home I found the seal had been opened and the product had been used so I brought it to the closest store to me (I wasn't going to drive an hour back to the store I had been at for the event). I had also purchased a face product that they had been putting on people (my roommate tried it but the rep didn't demo it on me because she had some regulars come in) but the rep swore my skin would be okay with it since it was 100% natural. Well after doing research on the product I found out my skin would burn and react to the product so I brought it back unopened with the seal intact. I had my bag with me from the event (and receipt) and even did a partial exchange at the other store. When the SA processed my return she asked for my address and the price confirmation for one of the products I bought which I thought was odd as I've never had to do that before, I asked if it was because they didn't have that specific product and she said yes. After my transaction was done I looked at my receipt when I left the store and it said return without receipt. Why would she have done that if she literally had my receipt in her hand and marked off the items as returned? I don't want to have an issue of I need to return something in the future. Was the return w/o receipt something the computer requires if that store does not carry that specific line?
Hi, I purchased the #54 airbrush blush brush on July 3, 2015. I haven't been fond of it at all, and regretted my purchase, but the return form is long gone. I learned online tonight that the reason it probably isn't for me is because it's meant for liquid blush - which I don't use! Can someone please guide me through the steps of getting this item returned? If possible, I would prefer to do an in-store return or exchange. Thanks!
I signed up for an account online a few months ago, and made my first Sephora purchase over the weekend. The cashier helped me sign up for it, but when I check my online account it says I have 0 points? I may just be missing something, because this is new to me, but I just thought I'd ask! Is there a way to link my card to my online account?
So I bought a couple items in store two days ago and i never got my points added. I don't have the items because i bought them as gifts but i have my original receipt. How can i get my points added now?
Hi, I am a VIB ROUGE member. I've been shopping for years with Sephora and had never had my order cancelled. I've been using the same credit card that i've been purchasing for over a year and it always goes through except this time. I got my order went through for shipping process, but I just got back an email today that say my payment information wasn't authorize. How is that possible? My card is paid on time and I didnt change anything with the information given. Could you please tell me what's wrong because I need the items to reach next week.
I recently made a purchase at a Sephora located inside JCPenny's. The points from that purchase were never added to my account, even though I gave my card to the employee. Any help would be wonderful, since it was a significant purchase.
Hi, I was just browsing the Sephora website looking for products and I noticed my points were gone. I logged into my account to see if i could look at the purchases and possibly recognize the products but they were not mine. I did not use those points and I did not buy those items. Could someone have taken my points? I was almost at 500. I had 452 and now all of a sudden I am at 100. Please help. How can I get this from not happening again?
Being a rouge member I was lucky enough to get invited to a after hour event but I wish Sephora would send out notices in advance. By the time i receive my postcard yesterday on the event I logged on and all my stores near me were full. Was I the only one that experience this?
It has around 470 points, how do I go about this? Do I ask for a new card and would they transfer my points over to the new card? Or when I buy my items do I just give them the email to put the points in?
Is anyone else having problems with there orders? I've recently placed an order and it was approved and received with no problem, a couple weeks later I tried to place another and it keeps saying authorization unsuccessful... So I called and spoke to someone and they said I needed to call my bank and confirm my address and call back I did as told and one order went through and my second on didn't . So I tried again and it says in progress..I'm getting very impatient and it is such a big inconvenience. Makes me not want to purchase from here anymore.. Please help
I just opened my delivery and I only received 1 of something I ordered and paid for 2 of ('Champagne Pop' Becca skin perfector). There is no paperwork or summary in the box. I am very upset about this as I ordered one for my sister and I paid a lot of money for the product and the international taxes! I have emailed customer services but cannot call as I am based in the UK and is too expensive to call. Please help. Thanks.
I just received my online order and found that the product I got is not the product I bought. I purchased the bareMinerals Get Started Complexion Kit in Light ( http://www.sephora.com/get-started-complexion-kit- P394977?skuId=1605310&country_switch=ca) and what I got instead was bareMinerals Ready To Go Complexion Perfection Palette (R230) ( http://www.sephora.com/bareminerals-ready-to-go-co mplexion-perfection-palette-P394981?skuId=1628791) I recently checked the page for the product I originally ordered and it seems that the item is "out of stock". This obviously wasn't the case when I put my order in. I'm a regular online buyer from Sephora and while this is the first issue I've had, it does make me a bit more cautious about buying from the site in the future. What can be done to fix this issue?
I had an older Beauty Insider card, but I was upgraded to VIB a couple months ago. Neither the original Beauty Insider card nor the VIB card are connected with my online account at the moment, and I wanted to fix this if I could.
Hi, my beauty insider card when I signed up I gave the cashier my email and they got it wrong. So when I went back to Sephora I told them and they had said they fixed it. I've checked and my card is still with the wrong email and I'm not receiving my points.