It seems like quite a number of people have yet to receive their Holiday Rewards card. Well, you can add me to the list, cause I haven't got it yet either. I recently became a VIB, so I should have received a $20 gift card, but after looking through my inbox, spam, and mailbox, I have come up with zilch. Help!
Hi, I've been a VIB member for some time now but I have not received any emails since May 2012 and I know I've missed out on sales and early access items because of this. I've checked my account to make sure all info is correct (it is) and I've checked my email to make sure it isn't going to junk (it's not). Any idea if there is something else I should try or why this might be happening? Thanks!
I'm having issues with my purchases disappearing off of my beauty bag page. It used to say when and where (online or store) I made the purchase under that particular item, but now there is nothing there. Also I only have one page of purchases, which is most definitely not correct. Is this normal?
I saw on other people's reviews on the Urban Decay Naked 3 palette, that they received a $20 off code via email and in the mail. I have NOT received that, although I have been VIB Rouge since September. I would like to use my $20 off before it were to expire!! Thank you, and please advise! Jennsen
I was upgraded to Rouge status a few months ago. Since that time I have not received any mailers or e-mails with promotions. I know part of the Rouge upgrade was supposed to involve special surprise gifts, exclusive events, and the latest and greatest in deals and promotions. But I haven't seen any of these things. Last year around this time I receive a great discount and have been waiting to get it again to make a large purchase. As someone who spends a whole lot of money at sephora it is disappointing that I seem to be getting less benefits at Rouge status than I did as a VIB.
I placed an order online and now after being charged, I go back to check my order number and tracking online and it says that the item I've already paid for is permanently out of stock. Will I still get this item?
Hello, I forgot to let the cashier know that I was a BI on my last instore visit to sephora and I was wondering if there is anyway I can add those points to my BI account? I still have the receipt with me but I'm not sure if this is possible. Thanks in advance!
I see that quite a few people have not received their VIB gift card, myself included. I've not gotten one in the mail, nor my email, and believe me, I've been keeping an eye out! What has happened? I don't want to miss out.
I used my VIB $20 giftcard to buy the Becca ONE brush but now that I just got it in the mail i regret buying it and would much rather spend that amount on a Bobbi Brown Blush brush. So I was wondering if I went into Sephora to return the BECCA brush will I loose that giftcard along with the brush? If so, I feel like I'd rather just keep the BECCA brush because it was a deal even though I probably wont use it at all. Please advise
So I have 3 Sephora orders that say they were delivered to me today...but they are not here. My roommates have not seen them. There's a package for someone in another apartment in my building on the porch, so I feel like my orders weren't stolen. Our porch is pretty covered too. I tried to contact UPS, but they said to contact Sephora? How would Sephora know anything about this? I'm having a panic attack.
I received an extra item in one of my orders delivered to me. It's a great product and I would be tempted to use it, but that wouldn't be right. How do I make sure it is received by Sephora if I return it, since it is not on my packaging slip, and so there is no record of it?
I just bought around $59 worth of merchandise last night, and when I logged in my account, I found that I have -118 points. I have never returned anything to Sephora, why my Beauty Bank have a negative balance? In addition, there is no order history in my account. This order totally cost me $62.89 from my credit card,but I can not find a order number from my account. What is going on?
Hello, It seems like every VIB ROUGE got their 20 $-off promotion in their e-mail. I am VIG ROUGE but I have not received any promotion via my email nor my mail. Anyway to get the promotion ? Plus, it seems like I do not get as much emails as I did from Sephora since I got my VIB rouge status.
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My partner and I are living in Ireland and trying to get products sent to my sister, who is currently living in Alaska.. we are using a credit card with an Irish address but recieved an email saying the order was cancelled. I have sent two emails and recieved no technical support. I would like to resolve this asap or we will have no option but to shop elsewhere.