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Hi, yesterday I contact you on your facebook about a missing item in my recent purchase. I was told I will get a gift card, but I will no longer able to purchase online. This really shock me!!! I know I made several orders during this 15% off promotion period, but that is because you only permitted to use up to 2 gift cards while my boyfriends sent me a lot of gift cards as gift but they're all in $100 amount. But I need to bought a lot for my friends, for my parents and I do not want to use money from my pocket. I really do not care about the free samples. If you think I get a lot, I can return them to you!!! Also, because I usually spent more than $1,000 on sephora, I sometimes return items because they are not suitable for me, because I found better price at other places. But I do not return every week!!! I only contact the customer service about three times, that is because I returned by mail about after about 3 months, I still didn't get my refund. And two times about the missing package or missing item, all of these are out of my control!!!   Now I can't order online, which is unreasonable for me! The store is really far away from my home and I have no car to go there very often!!!    
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Smashbox x Donald Robertson #Sephorasweeps Sweepstakes
Fashion meets beauty in this chic sweepstakes. On March 19, enter for a chance to win a custom-designed tote filled with the entire Smashbox x Donald Robertson collection—6 liners and 6 lipsticks in packaging designed by the visionary illustrator himself!   To enter for a chance to win this exclusive prize package bundle, post an original Instagram image that shows us how you get artsy with makeup. Entries must be posted between March 19, 12pm PST and March 20, 12pm PST. Be sure you follow @Sephora on Instagram and include #SephoraSweeps in the caption of your image. All valid entries received within the above timeframe are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on March 19–20 for updates.   See official rules here>  
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For Love And Too Faced #SephoraSweeps on Instagram
Make this year’s Valentine’s Day one to remember! Enter for a chance to win a bundle of Too Faced products plus a bralette and panty set from the celebrity-favorite fashion brand, For Love And Lemons. On February 9, one lucky Sephora Instagram follower will win this exclusive prize package.   To enter for a chance to win, make sure you follow @Sephora on Instagram. Between February 9, 12pm PST and February 10, 12pm PST, post an original selfie making a kissy face to your Instagram profile. Include #SephoraSweeps in the caption of your image. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on February 9–10 for updates.   See official rules>    
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Fresh Mask Selfie #SephoraSweeps on Instagram
Treat aging skin with the power of black tea. Enter for a chance to win a Fresh Black Tea skincare collection prize package featuring the newest addition, Black Tea Firming  Overnight Mask. On January 29, one lucky Sephora Instagram follower will win this exclusive bundle worth $500.   To enter for a chance to win, make sure you follow @Sephora on Instagram. Between January 28, 12pm PST and January 29, 12pm PST, post an original selfie of you wearing a skincare mask to your Instagram profile. Include #SephoraSweeps in the caption of your image. All valid entries received within 24 hours from the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed on January 28–29 for updates.   See official rules>    
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Item in sale section now not on sale, priced $5 higher??
The living proof primed set was in the sale section for $25cdn and is now $30 cdn ??
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I placed my order two days ago but it still says the shipment is "pending"
I really need to get it ontime. Would I be able to get it by next tuesday? Help!
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Border free tracking
I know that with Christmas only a couple weeks away the mail system is flooded ... But I made an order on the 25th for a present to my friend and it still hasn't processed or updated with a tracking .. I'm now getting my Black Friday orders tomorrow but her present still hasn't updated ..should I be worried ?
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$20 reward card
   
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MUFE Artist Shadows that are OOS - Mods, any way to know when they'll be back?
I'd like to use my $20 off reward card on these so hopefully they'll be back soon!   Specific shades:   M842 Wine (Matte)    M928 Eggplant (Matte) M844 Burgundy (Matte) M608 Red Brown (Matte)   Thanks in advance!!         
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ORDER NOT SHOWING UP ON ACCOUNT
hey.. so i ordered again this time my order date was 11/16/2014 08:39:17 bearing Order #: 3225108073. the problem that i am facing now is the order is not showing up in my sephora account, i showed when i placed it i even got a confirmation email but now somehow it has vanished any idea what could have gone wrong this time?
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Ole Henriksen 7 Days to Youthful Skin Details
Beauty Insiders! Treat your skin to a week with Ole Henriksen> http://seph.me/1zRTY6A *Enter code WONDERS in the promotion code box at checkout to receive an Ole Henriksen 3 Little Wonders 7 day sample setfree with any online merchandise purchase of $25 USD or more. The set includes 7 samples of Truth Serum™ Collagen Booster, 7 samples of Invigorating Night Gel™, and 14 samples of Sheer Transformation® Crème (0.025 oz ea). Valid while supplies last, quantities are limited. Not valid on previous purchases or purchases of eGift certificates or gift cards. Offer not valid in retail stores or at Sephora inside JCPenney. Cannot be used in conjunction with other promotion codes. This offer is subject to change, alteration, or termination by Sephora at its sole discretion at any time.
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Re: VIB promos soon?
Hi jenWho! We don't release info on promos before the email is sent out. Make sure you're subscribed to emails so you don't miss out on any future promos!    Cheers! Kevin
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#MyColorIQ Foundation Wardrobe #SephoraSweeps on Twitter
Never wear the wrong foundation again. Our in-store foundation match service, Color IQ, allows you to find your perfect shade. On May 21, one lucky Twitter follower will win a five-piece foundation wardrobe personalized to match their Color IQ.   To enter for a chance to win, make sure you follow @Sephora on Twitter. Between May 20 at 12pm PDT and May 21 at 12pm PDT, tweet this sentence (and include your Color IQ in the blank): “Hey @Sephora, #MyColorIQ is _______ #SephoraSweeps.” Don’t forget to include #SephoraSweeps in your tweet. All eligible entries received during the sweeps entry period will be included in the drawing. The winner will be selected at random from the pool of eligible entries.   Don’t know your Color IQ? Go in store to get matched, or use our reverse look-up tool online ( http://www.sephora.com/color-iq) by entering the foundation you currently use.   See official rules below>
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New purchases not added to Beauty Bag
I just bought a few things in store today and only 3 of the 5 items were added to my online beauty bag. Is there a way to add my other purchases?
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Rouge E Mails
Im VIB Rouge since last year but from the beginning of 2014 all sephora emails state my status as VIB ,I contacted FB team many times and every time I was told that request is send to IT team for correction but it never changed I always find about rouge promotional codes on BT when either the code has been expired or I had already placed an order....Isn't it funny that I don't get advantage of Rouge only perks even a single time...Can I expect it to be fixed any time soon or you'll also give me a false promise???
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Sephora at the makeup show NYC 2014
I just noticed that Sephora is listed as an exhibitor at TMS NYC 2014. Can you tell me what kinds of products you will have there? Will it be many different brands or will it be primarily the Sephora brand? Will you have cosmetics, skincare, and tools/brushes? Is there any point bringing my Sephora rouge card with me to TMS NYC 2014?
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Smashbox masterclass palette 2
Hi there,   I just got my palette in the mail and am quite disappointed. I opened the box and before even opening the palette up already saw some loose powder around it, when i opened it fully i saw that a couple of the pans are basically half way popped out, the gels appear to have a very weird almost frozen bubbly consistency and overall looks like the palette was either used or damaged upon delivery. I did swatch a couple just to see if i like the quality, other than that the damage is pretty apparent, i think, in the photos. Was wondering what can be done in a situation like this.  
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Linking my Beauty Insider card to my account online
I am also trying to link my beauty insider card to my account online. Please help! Thanks! Samantha
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Is Sephora going to discontinue guerlain ?
So I noticed that many of the Guerlain products are no longer available at Sephora. Also the new collection is missing (only a couple items are available) Too bad I will have to buy them elsewhere. I really wanted to buy compact meteorites.  
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Is there a BT Mod Who is a Facebook Mod?
Do any of the BT Mods manage the official Facebook page as well?   Before saying message Sephora's page...I can't. The message option is gone, so is the posting option. I've rarely interacted with the page, and I may have to just to keep my friend code :/
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Trouble sending code to a friend
  It keeps telling me I am not registered as a VIB in the system but I am and have been since like August. Please help! If it make a difference I am using the generic form (sephoralove.com/vib) that was posted as I didn't get an email myself
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Giftopia Gift Wrap option
When ordering, I can select either the regular box or the red drawstring bag but there's no giftopia choice. When I click on Learn More there's super cute giftopia giftwrapping.   I'm in Canada, is this something not available here? Do the USA folks see a giftopia choice?
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Discount for Formula X for Sephora The System not applying in cart.
Hi Sephora,   I'm trying to purchase the Formula X for Sephora The System set but after I add the system and then the nail polish color I want to my cart with my VIB code, it charges me for the nail polish. If I take off the VIB code it doesn't charge me. Why would it do that? I didn't enter a code to get the nail polish color so I am not using two codes.
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Recalled items?
I was wondering if Sephora has recalled anything and if so is there is list somewhere. I know other websites keep a list of recalled items and I know the CDC has a list but I was wondering if Sephora keeps one.
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VIB HOLIDAY 2013 SHOPPING EVENT FAQs
- What is the VIB Holiday Shopping Event? VIB Holiday Shopping Event is a promotion offering VIB Rouge and VIB clients 20% off all purchases from November 7-11th.     - What will be offered during the shopping event? VIBs will receive the below benefits for the entire 5 days, happening each day at your local Sephora store:     •    20% off for VIB Rouge and VIB clients, plus a discount for one guest   •    Complimentary Limited-Edition Sephora Tote   •    Seasonal Makeup Looks at the Beauty Studio   VIBs and VIB Rouge will receive an email inviting them to the event on 11/5.  If you are a VIB or a VIB Rouge and have not received the email by 11/5 please log into the VIB only section on BeautyTalk and print the invite here>  http://seph.me/17Kv3VB   - Can’t make it to a store? Share your 20% off with a friend. Online only. Click here to share with a friend>   http://www.sephoralove.com/vib/ - What does the tote look like? The tote is a striped laminated woven re-usable bag with the Sephora holiday theme.  The tote is only available for VIB and VIB Rouge clients starting November 7th online and in stores (no promo code required).      - Is the discount available at Sephora inside jcpenney stores? Yes, the 20% off discount and event are available at Sephora inside jcp stores.   - Is the discount available with Canadian orders? Yes! The 20% off discount is available in Canada, online and in stores.   - Can I redeem the 20% off offer more than once? The offer can be redeemed multiple times until November 11th.   - Can my friend redeem the 20% off offer more than once? No, the 20% off offer for friends can only be redeemed once.   - Are there any exclusions to the offer? The offer is not valid on purchases of Gift Cards or eGift Certificates, towards previous purchases and may not be combined with any other offers.                                                                                                                                                                                                                      - What is VIB / VIB Rouge? VIB and VIB Rouge (Very Important Beauty Insider) are the premium levels for Beauty Insiders.  Spend $350 (for VIB) or $1,000 (for Rouge) at a Sephora store, on Sephora.com or in a Sephora inside jcpenney location in a calendar year (January – December) and you automatically earn VIB / VIB Rouge status for that year and the next.  Learn more about the VIB and Rouge programs at any Sephora store or online at http://seph.me/HqvlXP.
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#SephoraWicked Instagram Giveaway
Broadway fans, here’s your chance to take home a piece of Wicked. In honor of the musical’s 10th anniversary, five lucky @Sephora Instagram followers will receive a bundle containing the DEBORAH LIPPMANN Wicked set and the Wicked Original Broadway Cast Recording CD!   To enter for a chance to win, Instagram an ORIGINAL image between noon PST on September 27 until noon PST on September 30, showing off your best Wicked-inspired nail or beauty look. Be sure to mention both @Sephora AND #SephoraWicked in the caption and follow @Sephora on Instagram. All valid entries received within 72 hours from the start of our giveaway are eligible to win. The five winners will be selected at random from the pool of correct replies. Watch your Instagram feed on September 27, 2013 for a chance to win.   See official rules below.   Break a leg!
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