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Help!! My beauty insider card isn't showing online? how to combine them?
Hi, I made a purchase inside Sephora and they gave me a Beauty Insider card after I gave them my email, when I went to sign in online it shows I have 0 points when the girl in the store told me I had almost 500 can someone please help combine these accounts? I don't know what I'm doing wrong!!! Thanks,  Brooke
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girlsmiles / NEWCOMER / replied
I have a beauty insider's card I got in the store but it does not show up online. Could you please help me add that card to my online orders. I have ordered online befor... see post
Transfer points?
I used two different emails to sign up for two different beauty insider cards, but I only want one. Is there a way I can transfer the points I earned to the account I use more and to close/delete the other account?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi angieejo,   Yes we do have a way of combining accounts and consolidating points. I will send you a message requesting more information so I can help you out with ... see post
Beauty Insider Card Number?
I signed up to become a Beauty Insider online, my card is in my passbook on my iPhone, I do not have a physical card, where can I find my beauty insider card number?
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Bellaurex / NEWCOMER / replied
Laura,   Thank you so much!     see post
MISSING POINTS
I bought a lot of things at Sephora and they asked for my email but the order and points are not showing up on my account
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi leslie, I can add the points for you! I'll send you a message to get your info. :) -Laura   see post
Adding points to my account
I purchased some things in store, but I didn't have a Beauty Insider card. Now I have one, is there anyway to add the points that I would have received onto my account?
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi loisbeauty, I can add the points for you! i'll send you a message to get your info. :) -Laura   see post
Beauty points were not added??
I recently made a purchase at a Sephora Inside JCPenney, I have bought items at this Sephora before. Both times, I used my card, but this time, the points have not been added, what do I do?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Bellaurex,   I would be happy to look into this for you! I'm going to send you a private message so I can help you out!  see post
Adding points to the beauty insider
Hello, Can I add Beauty insider points of my previous purchases? How do I do that? I was not a member of beauty insider but I did had an account. Thanks!
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BhoomiBhatt / NEWCOMER / replied
Violating mysterious policies?
Hi, I tried to place an order on 2/20 and another order on 2/25. When I checked the order status, it says "Unsuccessful Authorization". When I called customer service, I was told it was cancelled because of my shipping address and when I pointed out items have made it to this address before without any problems, I'm told I actually "violated Sephora policy". When I asked for more details I'm told they don't know what policy it is, just a policy. I asked, how can I avoid violating this policy in the future if you don't tell me what the policy is? I'm really confused here.   Is this the infamous ban for VIB Rouge members that place too many orders? Does anyone have any advice?
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Oshima / NEWCOMER / replied
I have the same issue! They said it was my address and after fixing the address and placing order for 3rd time, it gets cancelled! Did they fix your issue? see post
Beauty Points
Hi, I haven't recieved beauty reward points for my online purchase. Can someone help me fix this.  Also wanted to know how I acquired a status of negative beauty points. Thank you
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi bluepikachusam,   I'd be happy to look into this for you! I'm going to send you a private message now so I can assist you further. Thanks! see post
Placed order to old address! I need this to be updated ASAP!
Order for placed to my old address. I just placed it and noticed when I received the confirmation order. I updated the information but apparently did not get saved. Information is updated but I need to change it before information gets processed! HELP!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ilovemykarina,   I'm going to send you a private message so I can help you with this! Thanks! see post
Can I change the shade of foundation samples?
The sample says the foundation they will send you is fair/light, but my skin tone is light/medium.  Is there a way to change it to my tone?
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi wisvari! Unfortunately, there is not a way to change the colors on the samples.  I will forward your feedback, however, so our product team can tell our brands! We re... see post
GHD Flat Iron not working
Hi MY GHD Flat iron has stopped working. What can be done. I have the original box but cant find the receipt
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi dgadgil, I'm sorry to hear that! If the item was purchased within the last 60 days, please let me know. Otherwise, please contact GHD for further assistance.  I belie... see post
received 10% off code
hello, i just received a 10% off code from sephora, is that a one time code or i could use it several times within 30 days( it says valid for 30 days)?
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SPECIAL GUEST emma93 / SPECIAL GUEST SPECIAL GUEST / replied
thx~~ see post
switch email on accounts
I need to delete an account I made on accident so I can use my email on the right account with all my points. How do I do this??
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi bguitz,   I can help you sort out your accounts. I'll send you a PM requesting more info so I can consolidate the accounts for you. Check your messages! see post
Unsuccessful Authorization
Hi guys, I have  Unsuccessful Authorization of my order . the amount was taken from the card, but there's no refunds anyway.i sent several messages to you guys but there's no reply yet. could you please help? looking forward to PM therefore, if this problem so widespread why can't you just create FAQ list?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sofokl,   It looks like you have already been assisted with this issue via email - let me know if this is not the case and if you need any more information! You'r... see post
Package arrived damanged - help request.
I ordered the Peter Thomas Roth Max Complexion Correction Pads but, it arrived opened and/or broken. It leaked all over my package. The package must've been crushed in shipment. Do I send back the whole leaky package? The packing slip got wet also so it is smudged.   (1-877 line is closed at the moment and I didn't want to forget...)
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi melatan,   I'm so sorry to hear about what happened with your recent order! Let me look into this for you and I'll send you a private message regarding what I fin... see post
Points On Beauty Insider Card
I purchased a few things at Sephora and signed up for the card instore, how do I transfer the points from that card onto my account on the Sephora website?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi HannahKelly,   I can assist you with combining your accounts. I'll send you a private message requesting more information - please check your messages when you ge... see post
Beauty Insider points added to account
I was at Sephora today and purchased a few things, but forgot my Beauty Insider card. How can I get those purchases added to my account?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
HI AlaynaGayle,   I can add the points to your account for you! I'll send you a private message requesting more information - please check your messages when you can... see post
I have two accounts that I would like to merge. How can I do that?
SCENE QUEEN Malloyd / SCENE QUEEN SCENE QUEEN / replied
Thank you! see post
returning used products?
i've heard people say in reviews that they've tried something & didn't like so they will be returning it. so.. you can return a product once you've used it? does sephora just toss it then?
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SPECIAL GUEST glitterstruck21 / SPECIAL GUEST SPECIAL GUEST / replied
I bought a Marc Jacobs foundation online back in December. It just isn't working for me though I did use some of it. Is there a way I can return it for a refund or store... see post
Customer Support Frustration
I called in to the 1-877 number to change my shipping information on a recent order and after giving my updated information was put on hold for 10 minutes before I was disconnected. This is extremely frustrating as whenever I have had an issue in the past, I have never been able to have them resolved by simply emailing customer support and when I am told to call customer support, the service is terrible. I am not sure if my order information was even updated. 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi belli12,   I'm sorry to hear about what happened when you called. I'll forward your input along to the appropriate department within Sephora. I will also take a l... see post
Beauty Insider Points
I purchased a few products from the store and forgot to mention that I have a  beauty insider account. Is there a way that I can add that purchase to my account?
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jbea892,   I'll be glad to add the points to your account, I'll send you a message to help! see post
vib rouge requalified
Hi! I was wondering if anyone can help me. I just re-qualified for vib rouge and I didn't get the marc jacobs rouge lippie but i did get the nars birthday gift for rouge. And I tried adding an item to see if the lippie would appear but it didn't. Is this to say that the nars is going to be considered my rouge re-qualification? Not that I don't love nars, I do.. but It's way different to get a birthday gift that I'm eventually going to get on my birthday (July) than getting a rouge requalification lippie from marc jacobs. :\  So again, just wondering if that's the case! 
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HALL OF FAMER Blackwhiskey / HALL OF FAMER HALL OF FAMER / replied
Randee, I just went through the place order / checkout and it finally appeared! So I'll be ordering an online exclusive instead of going to the store, lol I was a bit em... see post
Purchase not showing up in pointsl
I made a purchase of two items today at my local Sephora and they are not showing up under my purchases or in my points.
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ttoes6189,   I am sorry that your recent purchase is not listed in your purchase history. I am going to send you a private message to get a little more informatio... see post
Flash Shipping - Order Isn't Shipping?
I signed up for Flash shipping because it was free for VIBR. However, an order I placed on the 8th hasn't even gotten shipping info yet. Usually if I make an order on Sunday, it will be processed on Monday... but so far it's been two days and I haven't seen any updates about my order.   What's going on? I thought Flash would be faster, not slower, than the old 3-day shipping I'd usually get.
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HALL OF FAMER Kiki1517 / HALL OF FAMER HALL OF FAMER / replied
Ugh the Flash Shipping is such a dud. I opted for the Flash 1 day shipping and on UPS it's saying the package won't be delivered for 5 more days! see post
Eyebrows on Fleek #SephoraSnapsSweeps on Snapchat
Think your brows are on fleek? We want to see your skills! On 2/25-2/27 (by 8:59am PT), enter for a chance to win a $500 Sephora gift card in our first ever Snapchat sweepstakes!   To enter for a chance to win: 1) Download Snapchat here: http://seph.me/1rask2t and make sure you add us at SephoraSnaps. 2) Follow the instructions on our snaps between 2/25 at 9:00am PST-2/27 at 8:59am PST. Look for our snaps on 2/25 and 26 for instructions on how to create your snap entry. 3) Follow @Sephora on Instagram, and share a screenshot of your snap creation to Instagram using the hashtag #SephoraSnapsSweeps by 2/27 at 8:59 am.   Watch for our Snapchat story on 2/25-2/27 for updates and how to enter!   NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN THIS SWEEPSTAKES OR TO RECEIVE A PRIZE.  Odds of winning depend on number of entries received. Void where prohibited. Open to U.S. residents (including Puerto Rico).  Must be 13 or older to enter, and eligible minors must obtain their parent’s or legal guardian’s consent to enter. One $500 Sephora gift card awarded by random drawing. Sponsored by Sephora USA, Inc.   See official rules below>    
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@Yoangielala,   Only one entry per person is permitted. Use of multiple email addresses accounts to enter more than once is prohibited. You can read more about the t... see post
i am angry if what i think is correct
  hi . on the 26  of this month i bought make up and i thought that every thing was going smoothly so i am waiting for  my thing to arive but when i went to my order it didnt show the date of arivel or track no. so i dont know but i think my order is hold or something but I RECEVED A MASSAGE FROM MY BANK SAYING THEY CUT CERTIN AMOUNT OF MONeY FROM MY VISA CARD AND THAT I BOUGHT FROM SEPHORA ONLINE but no when i cheaked my order  only this show Status: Unsuccessful Authorization Shipping Method: Standard 3 Day Order Date: February 26, 2015 and my adress on the left so what is happening   please i want answer ):      
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Mariamfouad89,   You can view the message by clicking on your avatar and then the envelope! see post
returning sponges/brushes that have been used
is it possible to return sponges that i have just bought and used or tried out with my foundation? i tried it using it with foundation and the sponge absorbs too much make up so i want to return it but theres like foundation on the sponge so i'm curious if its possible to get a refund for that item only.
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi bigmeech,   It is possible for you return makeup sponges and makeup brushes that have been previously used to our store. Make sure to bring the receipt with you i... see post
STATUS: Unsuccessful Authorization
Hi,   Why am I getting an 'Unsuccessful Authorization' status? Is there a problem with my order?
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BEAUTY MAVEN mariamfouad89 / BEAUTY MAVEN BEAUTY MAVEN / replied
please i have the same problem i need help i made an order on the 26 of feb. and yestarday i found out by mistake that they didnt ship my order even though they charged ... see post
Algenist promo shipping out with incorrect items
I was very excited to place an order with the RougeSkin promo since I was excited to try the Concentrated Reconstructing serum and also because it has been awhile since there has been a promo exclusively for Rouge.  So I was very disappointed when the promo shipped with Algenist items, but not the ones shown in the email or on the site.  Normally I'd be inclined to let it go but lately in the past couple months I have had more issues than normal - missing samples, broken nail polish, etc.  I love Sephora and generally have a good experience in store but the online experience is starting to bum me out.
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BEAUTY WHIZ kelloua / BEAUTY WHIZ BEAUTY WHIZ / replied
Thanks for the quick response.  Cleanser and anti-aging creams were correct but the serum is wrong - I got the retinol firming & lifting serum.  Kind of confusing becaus... see post