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Beauty Insider Points
I was wondering if anyone could help me with my beauty insider account. I am a VIB and have points from shopping in store but my online account says I have 0. How do I get my points and status to show up online?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lindseu, I will send you a message to help :) see post
Unsuccessful Authorization
my order status is "Unsuccessful Authorization", I haven't found anything wrong with my information and my card was charged and and i had an email my order is confermed and they take money from my card , I've emailed sephora and got no response, I do not now what os wrong with my order ?!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
 Hi Wedad, Sorry for the confusion with your order. I will take a look and send you a message with more information. see post
BI missing points
I always shop in store and always give my email add so i can get points. But everytime i check my sephora account its always 0 points while the beauty advisor at the counter said i have points under my name. Could it be that its under a different account? Help pls.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ljkmlinger, I will send you a message to help.    see post
Beautyinsider Points
My points aren't transferring into my card. Whenever I checkout, the people would tell me the total of my points, and it would be more than what it says on my account online. For the last 2 purchases I've made at Sephora, the points aren't going to my card. They were big purchases too!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sammi10, I'll be happy to look into this for you. I will send you a message for your info :) see post
Made a purchase but it didn't register in my history and my points weren't added
I made a purchase from the Toronto Eaton Centre store today to receive VIB ROUGE status however the points and pirchase history on my account have not updated. I was hoping to use the points I got from my purchase today to add some samples in an online purchase I will be making next week as there were things the store was sold out of. Except the points aren't there...my history doesn't show the purchase and my account still says VIB status...can anyone help me with updating my account..? I have the receipt both in my email and the print out from the store if that helps....
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Stefanieprince, Sorry to hear that your purchase was not added correctly! I'll send you a message to help. see post
sephora order tracking
so I made an online order this afternoon and received an email that my package has shipped this evening. but when I clicked on the tracking number number it says: Delivery date Tuesday, Sept 2 DELIVERED 11:09 AM Philadelphia, PA     whaaattt? delivered? sept 2? 😖😑😑😑
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
 Hi Friedrice, Not to worry! At times UPS recycles tracking numbers, however, they will continue to scan and update the tracking number with the shipping details for you... see post
I want to add my Beauty Insider card to an already existing online account. Can you help?
I want to add my Beauty Insider card to an already existing online account. Can you help?
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Lindseu / NEWCOMER / replied
I need help with this as well please! see post
No Confirmation email, No Confirmation number
I placed an order and did not get a confirmation email or confirmation number. The order doesn't show up on my history. But, the amount is charged on my bank account. I just wanted to know if my order went through or not. It's been a day and I've gotten no confirmation at all. I'd appreciate it if you can help me. Thank you.
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Never received my 10% off
Hi!! I became a VIB rouge in January but never received my welcome of 10% off? Not sure what to do please help!!
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Decadent Dining with Too Face- Wrong Number on Email
Hi everyone,    I'm in Toronto and received and email today about the above event. The number on the email is incorrect (1-888-317-3349 states that the number is not assigned). I called the Rouge line and Brandi advised that the number is 1-877-317-3349 which is still incorrect.   Does anyone have the correct number?
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BEAUTY BOSS titi8750 / BEAUTY BOSS BEAUTY BOSS / replied
I do have a question: How were people able to get through? I called as soon as I received the email and the number listed was not assigned. I called the Rouge line and t... see post
Missing GIft Satchels
I have made numerous purchases from Sephora over the years.   As with most of my online purchases, I usually request the gift satchels.  From the Order email to the Shipping email, they are clearly listed so I know I have been selecting them.  However, they never seem to arrive.   This has been an ongoing nuisance as I request these gift satchels so that I can use them to hold the Sephora products which I give to others as gifts.   I have contacted Customer Service on several occasions but this problem has never been rectified.  Does anybody even check the orders before the leave the facility?
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Need help syncing online account with my beauty insider card!
I got my BI card a few years ago in store & I followed the instructions for it online but it wouldn't work! I now have two different accounts but it didnt really bother me till now cause I never really order online. But Im now VIB and I don't receive emails or anything when theirs a VIB sale with a discount coupon  and I would really like to see how many points I have! Does anyone know how to fix this?
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi shaysg,   I'm happy to help you with this! I'll send you a PM in a moment for more information. see post
MISSING AN ITEM FROM MY ONLINE ORDER
I got my online order on Wednesday, and the Cover FX foundation I ordered wasn't in the box. My shade isn't sold in stores, and I was hoping to use the foundation for Valentine's Day. I emailed customer service right away, but it's been 2 days and I haven't heard back from anyone. Is there someone else who can help? Thanks!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kerinng, Oh no! I'm so sorry to hear that. I will send you a message to help. see post
Can i exchange an item that was a gift without a recept? It was also an online only item.
SPECIAL GUEST Hope2515 / SPECIAL GUEST SPECIAL GUEST / replied
Am i able to do an online gift return for store credit without the packing slip? see post
Please help syncing my accounts together!
Whenever I make purchases in store and use my beauty insider card the points and purchase history don't show up on my online account so I don't think they're synced together please help me sync them 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ry1212,   I'll help you out with this! I'll send you a PM soon. see post
Not receiving emails
Hi, I have not received any emails from Sephora or for vib rouge for months now.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi tandg,   Sorry to hear that! I'll send you a PM to help you out with your subscription. see post
Why don't my points show?
I got a new card and purchased two items a couple weeks ago but my points have not shown on my account. 
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BrendaKS / NEWCOMER / replied
Mine aren't showing either. Please help!!  see post
how do I become a Sephora pro?
I just graduated form Empire beauty School and I get my license in cosmetology next month.I really just want to be a makeup artist.I live in Chicago.The fashion and beauty industry isn't that major here.Any advice     -Up&Coming
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armygirl126 / NEWCOMER / replied
can u msg me to at melissacalito@gmail.com i would like to know how to apply for my discount since im a cosmetologist.   thank you very much see post
Your website won't let me check out. I keep clicking continue to payment but NOTHING happens! I selected shipping no gift wrap.
StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lillian11,   Sorry to hear that! I'll make sure to forward this to our IT team for research. In the meantime, I'd recommend trying again using a different browser... see post
Beauty Insider Points
Hello! I made a purchase two days ago at a Sephora and the insider points have not been added to my account. I still have my receipt. Is there any way to get these points added?
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi noogsie,   I'm happy to help! I'll send you a PM for more info. see post
how do i change my birthday on my profile?
When I signed up, I must have accidentally said my birthday was october 29 instead of july 19 (my real birthday). I can't change this on the website. Is there any way to fix it? Thanks! (:
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nlsxoxox / NEWCOMER / replied
Hi, I see that you helped edit her birthday, I accidentally said the wrong birthday, my real birthday is Jan. 19, how can I edit it? see post
Makeover VIB Welcome Pack
As part of my VIB welcome pack I received a card for a free makeover what does this entail and how can I book my appointment? & can this card be redeemed by someone other than myself?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Stephanie02,   Congratulations on reaching VIB status! The makeover voucher you received in your welcome kit is for a 45-minute custom makeover (this is a non-tra... see post
sephona beauty
hello i would like to know its free sample plus free birthday gift .. can i contact talk to person to send it to me a mail its so simple.. please let me know if they can send it to me free sample and  birthday gift.. thank jody
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jodi32,   I've moved your post over to the customer service board! Like others have explained, you can pick up the birthday gift (no purchase necessary) from a st... see post
I didn't receive my points on an in-store purchase
I just made a purchase in-store and definitely gave my email address to the cashier for my Beauty Insider account. My purchase isn't showing up in my history though, and no points have been applied. How can I add them to my account?
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milamae1221 / NEWCOMER / replied
Same here. I bought stuff in-store but nothing is showing in my account. I went back to the Sephora store and they said to call 1-877-SEPHORA and give the receipt number... see post
Online Order
I recently made an order online, and a few times I recieved an a message saying the transaction didn't go through. I checked by bank statement and those charges that were pending were dropped. I few days ago, I went to check my order status and it showed up with the tracking number, but the next day it had disappeared. As well, I once again checked my bank statement, and this time the charge had gone through and been processed, but when I called and talked to a beatuy advisor I was told that nothing had gone through and that she saw no history of any online orders. Why is it that one day it says my order went through, I am charged, and I see the tracking number and the next it's gone and I'm told I my order didn't go through?
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ek589,   Sorry for the confusion! I'm happy to look into this for you. I'll send you a PM shortly with more info.   see post
Missing items from my order
Hi, I recently received my package that I ordered but it was missing 2 of the items I had ordered! And one of them is out of stock now, I was wondering who I could talk to and how this can be fixed  
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi x3koala,   Uh oh, sorry to hear that! I'll send you a PM soon to help! see post
Shipping delays???
I placed three orders at the beginning of the month, each was a day or more apart as I researched fragrances. The first was shipped, according to my email confirmation on 2/4. This is the tenth. None have arrived. Not to be too snarky, but perhaps the current special should be 3x points, 2x shipping?!? I count on timely delivery of goods when choosing other retailers, and expect my Rouge status to equate to Rouge quality service. This is very disappointing. What is being done to resolve these shipping issues?
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi minkyelb,   I'm sorry to hear this! I will PM you in a moment to help. see post
Missing items! :(
My package shipped today but 3 items are missing. Has anyone had this problem before? Please help!
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi alisha12,   So sorry to hear that! I'll PM you in just a minute to help! see post
100 point perk
I redeemed the 100 point perk of the Elizabeth and James Nirvana White perfume rollerball, and when I received my package today the rollerball was defective and the entire contents of the perfume spilled out. Can I be sent a new one or reimbursed with the points? 
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sharma,   Oh no! I will send you a PM in a few moments with more info. see post
An item was missing from my last online order.
I am highly disappointed. What can I do to get a refund on an item I didn't receive?
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi alyd413,   Sorry to hear that! I'll send you a PM shortly for more info. see post