My BeautyTalk Profile
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Customer Support
hindgallery
why my order is cancel
why my order is cancel
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi hindgallery! I will take a look into that and send you a private message with more details.    Regards,  Kevin  see post
imabeautyjunkie
VIB not showing up online?
I just reached VIB status (yay!) but it's not showing up on my online account? Could I have help please?
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi there! It appears we do not have your Beauty Insider card attached to your online account. I am sending you a private message to help.    Cheers!  Kevin  see post
LindaBS
Not enough points added
Hey! This has happened before and its happening again, I'm wondering why? Am I doing something wrong? Merchandise total came to $40, I got 30 points. Thats a $10 difference and I'm trying to reach VIB Rouge. I'm paranoid now that I didn't get enough points for another order that was $80. Is there any way to check how many points you got for a past order?   Also, where can I see how much I still need to spend to get to Vib Rouge?   Thank you!
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LindaBS! I am sending you a private message to help.    Cheers!  Kevin  see post
meglili
Free Sephora Bag
Hey Guys!      So, i'm planning on giving my friend a gift, but, I live in Florida and she lives in Japan. I promised her that I would get her something from sephora. ( She doesn't have one near her) Anyway, in the end, I had already went way over my budget for her and I no longer can afford to get her anything else. I was wondering if I can go to sephora, go up to the cashier, and ask for a bag. I don't want to be embarrassed if they say no. ( p.s im talking about the bag they put your purchase in)   
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi meglili! That's a sweet thing to do for your friend! To be honest, I'm not sure that they do give out the bags without a purchase, but I would give them a call to mak... see post
vardenas
Points Transfer
I purchased a total of $146 worth of products, only I used my sister's card, accidentally, instead of mine so the points are on her account. I was wondering if I could get those points transfered to my account? Thank you
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi vardenas! I'm sorry, we're unable to transfer points unless we're merging two of your accounts together. :( It sounds like she owes you a 100 point perk!    Regar... see post
sephoraadmin2
Benefit They’re Real! #SephoraSweeps
Enter for a chance to win a Benefit product bundle featuring their launch of the year, They’re Real! Push-Up Liner. On July 31, one lucky Twitter follower will win this exclusive package with liner, mascara, and much more. To enter, make sure you follow @Sephora on Twitter. Between July 30, 12pm PDT and July 31, 12pm PDT, tweet us the number one way you benefit from using Benefit. Don’t forget to include #SephoraSweeps in your tweet. All valid entries received within 24 hours of the sweeps entry time are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Twitter feed on July 30-31 for a chance to win.   See official rules below>    
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Jennydoe
Jennydoe / NEWCOMER / replied
I benefit from benefit by always looking my best #sephorasweeps see post
izee
Damaged product upon opening.
I don't have Sephora near me, but I just purchased a product from the store while on a trip. Came home opened it up and found out it's was leaked and dried up. Need to return but don't know when I can go to any of the Sephora stores (again, I don't have any ash ephors near me). What should I do?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Izee,   I'm sorry to hear this! At this time, we (Sephora.com) are unable to process store returns. However, I'll be glad to send your experience directly t... see post
idkkristen
Transferring Points
I just recently got my own sephora account after sharing one under my mother's name with my name sister, I was wondering if it would be possible to transfer only a portion of the points from that account to my new account? Thanks.
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi idkkristen,   Unless the original account is in your name, we are not able to make any changes to it or transfer any points to your new account.  I'm sorry about ... see post
LindaBS
Adding an item to an existing order?
I'm guessing this isn't possible but I gotta try I just ordered maybe 20-30 minutes ago, is there any way I can add an item to that order to avoid extra shipping costs?   Thank you!
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Sorry LindaBS!   Once an order has been placed we are unable to cancel/modify. I checked the status of your order and is it currently processing at our warehou... see post
LindaBS
Missing samples
Hey there, I just got my order in aaand there is not a single sample in there!   On the package contents it states the 4 samples (3 normal, 1 deluxe) but theres no sample to be found in there.   Anyone else had this happen? I love samples and this is soooo disappointing, especially cause I've wanted to try 2 of those samples and I've been keeping my eye on them!
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LindaBS
BEAUTY BUFF LindaBS / BEAUTY BUFF BEAUTY BUFF / replied
Ahh so fast! Thank you!! see post
Rose05
I want to connect my email and card account. Help please.
I signed up my email online but it wasn't connected to my card. It said I have 0 points and no purchases but I know I have some. I bought a couple things just yesterday.
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Rose05, I'll send you a message to help. :) -Laura   see post
haddynatalie
points back?
Hi, my mother went to Sephora for me and used my points without me knowing. Is it possible for her to deliver the items and get the points back?
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi haddynatalie! Yes, if she returned the Beauty Insider reward you will get your points back. :)    Cheers!  Kevin  see post
StephScarlett
Returning Urban Decay Vice 2 Palette?
Hi, I got the Urban Decay Vice 2 Palette for Christmas and it just doesn't work for me. I do not have the bill but in my history it shows I purchased it. Can I return it? If so, is it only store credit or so I get a refund?   Any help would be appreciated!
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StephScarlett
SPECIAL GUEST StephScarlett / SPECIAL GUEST SPECIAL GUEST / replied
Hi! Thanks for the reply. The palette was purchased at the Toronto Eaton Center Sephora. see post
neeks2
WHERE IS MY MAKEUP?!
THis is getting beyond ridiculous. I now ordered over 2 months ago and have not received my package. No one at sephora wants to help me find it or give me a refund. IS SEPHORA A SCAM?!  I have emailed and posted on this before and  still received no help. Is $130 a joke to you? I will be placing fraud charges if my money is not refunded within the next week. 
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi neeks2, I will take a look at your account and see what's going on.  I'm sorry you haven't been helped yet. I will send you a private message with more details.    ... see post
ouiLolita
VIB rouge card/ want to link to online/mobile account
I'm a VIB rouge member but I do not know how to link that to my mobile/online account so I can still receive all the points I've been racking up. Please help!
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ouiLolita
ouiLolita / NEWCOMER / replied
Okay thank you very much :D !! see post
MissyPrissyRis
Is the NARS Pressed Powder being discontinued?
Is the NARS Pressed Powder being discontinued? (Desert, Beach, Mountain, Flesh, etc) seems that way. Not many stores carry them anymore.
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MissyPrissyRis,   I checked our inventory and I'm showing that they are not discontinued with us. Products and brands will vary at each store location! I suggest ... see post
alexandrabeia
its says my package was delivered but i havent received it yet!!!
Order Date Order # Shipment Date Tracking Number July 23, 2014 2450458449 July 24, 2014 1Z849EW10336627527   i believe my package has ven stolen or lost, it says that it has delivered in friday but nothing has arrived. Im really worried about it , specially because im staying at this location until this wednesday! I would like a reshippent or a refound asap.  
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi alexandra, I'll send you a message to help. :) -Laura   see post
SydStevens
How do I ensure my VIB points are accessible with my online account?
I have a VIB card, but haven't tried shopping online until today. I'd like to shop online and still receive my VIB rewards. How do I setup my account to make sure this happens?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SydStevens, I'll send you a message to help. :) -Laura   see post
Joy222
Beauty Insider Points
I recently purchased items from sephora.com, however something wouldn't let me log into my beauty insider account, therefore I was unable to receive points for my purchase. Is there any way I can get those points put onto my beauty insider card even after the purchase? I still have my receipt. 
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Joy222, Yes- I'll send you a message to help! :) -Laura see post
chancyxue
I HAVE THE VIB CARD, BUT WHEN I REGISTERED MY EMAIL, MY STATUS DIDN'T REGISTER....
I went to shopping at sephora and earned a VIB status,I got the VIB card.But my online status was still beauty inside.How can I merge account?Is any one can help?THX
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi chancyxue ,   I'll send you a message to help out with this! see post
laynebr
Wrong return amount?
I recently placed an order online for a KS Goat Milk Cream($65) and the Perricone Face Finishing Moisturizer(17.25). I live in sunny FL, my package was left outside in the heat and both products were extremely hot to the touch. When I opened it the KS had separated and was half oil half moisturizer? The Perricone was runny like water. The closest Sephora to me is 45-1hr away!!! I called CS and they said I could return both at a local SiJP. I wanted to exchange not return but SiJP didn't have neither so I had to settle for a return. Since it was an online order the SA had to call for price check. Now online I paid $88.01 however, I only got back $79.50? I didn't notice this until this morning.... Why did they only give me $10 for the Perricone if I paid $17.25 for it? That's a whole $10 I wasn't given back?? I'm rouge so it wasn't like it was shipping fee or whatever? What's going on here Sephora?? Why was I not given my full refund??
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi laynebr,   I am sorry you were not given the correct refund for your recent return. I would be happy to look into this for you. I'm going to send you a private me... see post
JanelleLeduc
How do I merge my VIB accounts?
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi  JanelleLeduc!   I can link your accounts for you. I'm going to send you a private message to assist you further with this. :)    Kind Regards, Ra... see post
mastahs
can I change my 2 year Cosmo subscription billing address?
I just placed an order and wanted to check if my 2 year cosmo subscription is being sent to my shipping or billing address..I've read through some post and see that it gets sent to the billing address.   is there any way to change that so I can get the subscription sent to my shipping address?      
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mastahs,   The magazine subscription will ship to your billing address, however, I can change the address for you if you would like the magazine sent to a differe... see post
SavElizabeth
Return question
I bought Naked 3 at the end of February, used it twice and didn't like it. I didn't realize until now that I can actually return semi-used items. Does it matter how long I've had it? It's in perfect condition, only used twice. 
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SavElizabeth, Yes- you can still take your palette back to the store!  You can get a refund if you still have your receipt.  If not, you can get a store credit or ... see post
Judgewoman
How to use the foundation match information when ordering online
I've had my foundation match done at Sephora but can't seem to figure out how to find my match when I'm ordering online.  (There doesn't seem to be a place to type in the # I received from Sephora)  Any suggestions?
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Judgewoman! You can type in your Color IQ number here to find your perfect matches in a number of foundations>http://bit.ly/1tKYPC5. Please let me know if you hav... see post
Shrewdle
Dr. Jart Renewalist BB Cream Continually Out of Stock!
Hi Sephora!    I'm running low on my Dr. Jart Renewalist BB Cream, and it has been out of stock for more than half a year!!   http://www.sephora.com/renewalist-bb-beauty-balm-P 374569?skuId=1422625   I'm already signed up for the email notice for if does come back in stock, but like I said, it's been out of stock for more than 6 months.    I know that the Renewalist bb cream is also sold in the deluxe sample size in the Dr. Jart The Orginal BB Cream Set http://www.sephora.com/the-original-bb-cream-set-P 376218?skuId=1463231, but now that item is Out of Stock as well!    Is Sephora discontinuing the Dr. Jart Renewalist BB Cream? If not, approximately what time frame will they bring it back in stock? It's been more than half a year! It's my go-to bb cream/ foundation that I use daily and I really need it! Thank you!
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I haven't had a chance to try the new Dr. Jart BB Dis-A-Pore Beauty Balm yet, but it looks like it has some amazing reviews on our website! see post
Gina1031
My Order Status is STATUS: Sent to Warehouse. Does this mean it is in stock? more info inside
Hello,   My order status for my Naked 3 palette is currently STATUS: Sent to Warehouse. However, I just noticed when I went to the Naked 3 page, it states "This palette is in high demand. To receive notice of when it will become available again, sign up for email notification or contact Customer Service at 1-877-737-4672 to confirm product availability at a particular store."   My card was charged (or an authorization was put on). It's been 2 days since my order. Is the palette in stock or not? WHen I called I was told "we'll call our warehouse and call you back." But I was also told I could not cancel my order, which is what I want to do if it is not in stock.   Please advise.
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Gina1031
Gina1031 / FRESH FACE / replied
Thanks so much! I'll reply as soon as i receive it :) see post
dolceloure
returning a gift without a receipt
My sister gave me an early b-day present that undoubtedly came from Sephora but as I don't have much use for them I was hoping to exchange them for store credit.The thing is, one of the gifts she gave me was an old 500 point perk I recognized, lol, but she told me found it on the sale shelf (so it was no longer being offered as a free perk). Anyway, could I still exchange it? It's just one of those odd pieces of leftover merchandise that she happened to find at her local Sephora that I doubt one would find at the other ones.   This is the set I'm talking about:   The other set she gave me was a more regular merchandise, a Fresh lip treatment set -- lovely, but I'm already well-stocked w/ Fresh products! Anyway, I'm hoping I'll be able to get store credit for both sets without any trouble, but I wanted to check in advance! 
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dolceloure
HALL OF FAMER dolceloure / HALL OF FAMER HALL OF FAMER / replied
Yay, thanks for your help! :) see post
KellyJ1028
Great Customer Experience With Fresh Rep
i was lucky enough to meet a Fresh rep in the Sephora I shop today before working on choosing a new foundation with the SA. I absolutely adore the Fresh product line but getting to speak with & having her pally the product line to my face, give me tips & pointers on some dark under eye circles was amazing. She had so much product knowledge & was able to share this knowledge with me. I believe her name was Sarah & it was a pleasure meeting here. Next Courtney helped me choose the Houglass tinted moisturizer in Shell  , applied it & gave me so many tips on contouring , highlighting etc. I shop the Sephora at Hanes Mall (not the one inside JC Penney's, the stand alone store inside the mall ) .. Hanes Mall Sephora Rocks!! I would like to give a shout out to the store, Courtney & the Fresh Rep!! I appreciate them taking the time to help me & really going out of their way to provide GREAT customer service!! Thanks Sephora
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Yes, I agree:)!! see post
cgator
Beauty Insider Points Not Showing Up
Hello, I made a purchase at a jcp sephora a few weeks ago. I gave the clerk my email for my beauty insider account  and she said my points were added. It should have been about 44 points. Online it still says I have 0 points. Could you help me with this?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Cgator,   It sounds like we need to merge your card and email together! I'll send you a message to help. see post