I am a Rouge member. Earlier in the month I bought the Ole Henrikson Lift & Glow set and used my Rouge 20% off on the purchase. I see now that it is in the Clearance section for the same price I paid. Are there provisions for instances such as this? I now feel like I got no benefit for the 20% off. Please help and thank you in advance.
Hello, I made a purchase about two weeks ago at a Sephora location and still haven't seen my points or the transaction show up on my account even though the employee physically scanned my rewards card. How can I correct this issue? I still have my receipt. Thanks in advance!
Hi I recently made an online purchase and checked out, but I did not receive any email confirmation. Hence, I tried to sign in to the account that I created upon checkout, but it turned out my account wasn't created either and I am unable to check my order status at all. To make matters worse, the credit card used to make the purchase has been charged. As I am an overseas customer using a shipping forwarding service to place an order, I appreciate if this situation can be resolved immediately. I need to know clearly if my orders have gone through or not in the form of an email confirmation or at least a reflection in my order history. Thank you very much in advance.
Hi, I was just wondering if was possible for me to submit online orders made by other people for VIB points to my account? The reason i'm asking is my parents may buy me 2 new palettes for Christmas but it sucks that I wouldn't get any VIB points for them! Would it be possible to submit the points if they kept all of their order information? Thanks!
Hi guys! Which color can I choose from Tarte clay blush that will be as close as possible to the blush on the ParkAve Princess Pallet ( not volume II / not Glisten)? Most pinks looks on my face like I've been beaten :-o (I'm read head and very pail) and that one was just perfect. Should I take Dazzled or Flushing Bride? Will be happy for your advice! Tnx, Happy Holydays from Israel :-)
I've been attempting to check out online, and every time I click on "Place Order" it says: " We're sorry but we are unable to process your order with the information provided. Please verify your billing information and try again. For assistance please contact Customer Service at 1-877-SEPHORA." I know I'm entering in everything correctly. I've tried reentering my card information as "Use a different card". Nothing seems to work. And I'm currently not able to place a phone call to the customer service line. Not sure it would even be open? It's almost 1AM where I am. Any help would be appreciated. Thanks!
I just made a purchase online and shortly after checking my bank account I saw that I was charged TWICE. Ugh. Really frustrated. not only is it inconvenient to have the funds missing from my account, but it's frustrating trying to call customer service only to find out theres an hour wait. The other think is, I'm seeing I'm not alone in this problem. It seems to happen A LOT. I'm super frustrated. How do I have the second charge reimbursed?
So I recently bought a few items from a jc penny's location and was told that they couldnt add my points to my rewards card from there and that I would have to do it manually on the website, how do I do this? I still have the receipt
I did not get a receipt with my online order, I would like to return an item from the order by mail. Can I print the summary from my VIB rouge account and mail that in with the item I am returning? I am going to use a shipping label I have from another order. Thanks.
Does anyone know if the Guerlain Meteorites will be back in stock before the VIB sale ends? I've been waiting a long time to purchase those and they've been out of stock for the whole duration of the sale so far... Thanks!
Hi, i don't receive answers anymore on this thread : http://community.sephora.com/t5/Customer-Support/C an-t-use-20-on-the-MMM-discovery-kit/td-p/2251188 Can I please just get a credit on my order? I called and they wouldn't let me have the discount and I would rather order online and use ebates. It's just a gift set (the discount is riduculous). Thanks.
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What’s better than looking your best? Feeling your best with the people who appreciate your beauty on the inside, too. To celebrate those special moments where you’re playing dress-up with your girlfriends, significant others, family, and even pets, we’re launching a group of sweeps so big, you can’t do it alone! Whether you #BeautyTogether on Instagram, Twitter, or The Beauty Board (or all three—you can enter on each platform once per day) you could be one of 10 lucky winners who will each receive a $1,000 Sephora Gift Card.
#BeautyTogether #SephoraSweeps on Instagram
To enter for a chance to win, follow @Sephora on Instagram. Between September 14 at 9 am PDT and September 20 at 9 pm PDT, Instagram an ORIGINAL usie (a group selfie) and include the hashtags #BeautyTogether and #SephoraSweeps. Best of luck!
#BeautyTogether #SephoraSweeps on Twitter
To enter for a chance to win, follow @Sephora on Twitter. Between September 14 at 9 am PDT and September 20 at 9 pm PDT, tweet an ORIGINAL usie (a group selfie) and include the hashtags #BeautyTogether and #SephoraSweeps. Best of luck!
#BeautyTogether #SephoraSweeps On Beauty Board
To enter for a chance to win, upload an ORIGINAL usie (a group selfie) between September 14 at 9 am PDT and September 20 at 9 pm PDT. Include the hashtags #BeautyTogether and #SephoraSweeps in your photo title or description, and tag at least one product used to complete your look(s) or a product that could potentially be used to create the look. Best of luck!
ULTA and nordstrom will be my new beauty store. the epic rewards were a ridiculous scam! i feel so unappreciated. was up all night refreshing the pages. epic rewards finally popped up but non of the rewards did except one. so dumb! ultra has better sales. they give u points you can use towards your purchases and their rewards are not hideous like the dumb 100 , 500 point products sephora offers and when finally i thought they were going to offer good things. it was al a scam
Here at Sephora, the trends are inspired by you and powered by us. August 10-11, enter for a chance to win a $500 Sephora Gift Card and make all your beauty dreams come true—whether it’s glowing skin, electric eyes, feathery brows, or berry lips. To enter for a chance to win, make sure you follow @Sephora on Instagram. Between August 10, 12pm PDT and August 11, 12pm PDT, post an ORIGINAL image that shows us your best look featuring glowing skin, electric eyes, feathery brows, or berry lips. Include #SephoraSweeps in the caption of your image. All valid entries received within 24 hours of the start of our giveaway are eligible to win. The winner will be selected at random from the pool of eligible entries. Watch your Instagram feed for updates.
Good luck! See official rules: